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Usually I stay in the Augusta tower but was in the other tower this time. Room was comfortable and clean but the plumbing pipes hammered every time someone used the water. Kept getting woken up by this. I mentioned it at check out as an FYI and the front desk agent surprisingly did a nice gesture ...
The whole hotel area is beautiful and clean, and the beds are very comfortable. Only one small problem, I paid to have the breakfast buffet included but I wasn’t given any ticket or anything to show that I paid in advance, so I paid for breakfast twice. Still no big deal about that. I was very happy ...
While we were being checked in the hotel manager abruptly interrupted the customer service rep that was checking us in to let us know the room she was going to put us in was not available. He said because we booked through a third party to put us in the third floor. I thought it was a very insensitive ...
We enjoyed the overall experience of staying in this hotel. Check-in was quick and efficient; staff was friendly & accommodating.
The beds are very comfortable. The breakfast was like a nice portion of the stuff you eat daily. The young lady at the front desk was very courteous. The Manager wasn't too friendly mpre concerned about a poster sign in the front lobby. The bedding was clean and fresh.
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