I recently booked a night at the Fairmont in Dallas to attend The Technology Ball on 11/7/15. This reservation was made via Expedia. Upon our arrival we were informed that we did not have a reservation. I found my itinerary and discovered that I had mistakenly booked it for 11/1, not 11/7. The individual checking us in informed me that they had us as a no show for 11/1 and that I would need to call Expedia to get a refund. Given that we was running late for the event I informed them that we would just book a room for the evening and call Expedia later.
On 11/10 I called to discuss with Expedia and they spoke with your reservations department, after which they informed me that The Fairmont was unwilling to refund or provide any credits to me. Needless to say I am very disappointed. This was an honest mistake and I ultimately gave Fairmont my business, with the understanding that I would be able to work something out after the fact. I was also very surprised to see a hotel of this caliber unwilling to assist in some manner.
On 11/10 I tried to appeal to the hotel directly; however, to this date they have not responded to my email. This is a very nice hotel, but again I am very disappointed in the customer service and lack of responsiveness.
Traveller from Dallas, TX
Centrally located vibrant hotel in Arts District, 4 blocks from shopping, dining, and entertainment in West End and Main …More
We stayed at the Adolphus for a day at the Texas State Fair and didn't need our car the two days we were there. We took the transit directly to the Fair Site which made the whole Fair experience so much better. We walked to dinner and the hotel had a great breakfast.
Traveller from Austin, TX
This 1912 Baroque-style hotel is in the center of the Dallas Business District, close to the Convention Center, Arts …More
Good airport hotel, which I have stayed at several times. Two significant drawbacks, though. First, there always seems to be a line at the front desk. They need another full-time person staffing. Second, the elevators are slow. Be prepared to wait--each and every time.
The hotel is located inside DFW Airport near Terminal C, and a complimentary shuttle operates within the airport for hotel …More
Suite was large and comfortable with ample room and clothes storage. Couch and chairs in sitting area were very comfortable which is often not the case with suites. Very clean; quiet and bed was very comfortable. We self parked in the tower across the street; easy in-and-out and a short walk to the hotel. Location was nice; had a dinner reservation on other side of the Riverwalk; was an easy 5min walk on surface street to other side of the U. Heated pool with hot tub on roof was nice way to relax for a few hours between activities. Only issue was TV in bedroom did not work, but we did not really need anyway and so did not report this issue until we left.
Traveller from Houston
This 14-story, Mediterranean-inspired hotel is on the Riverwalk, two blocks from the convention center, La Villita Historic …More
La Mansion is a very nice hotel with lots of character. It maybe be getting to point of needing some fixing up (door fixtures, enamel in the tub, carpet), but overall it is still a very pleasing place.
Built on the banks of the Riverwalk, this seven-story, grand-hacienda-style hotel is 3 blocks from the Alamo, 7 blocks from …More
The valet so helpful and friendly My GPS kept having me travel in circles because 2 ramps closed on hwy 610 and the 290 I called hotel they transfer me to valet he was patient, kind and got me there in minutes
Traveller from College station
Situated in the entertainment district, this hotel is 0.5 mi (0.7 km) from Lakewood Church and within 3 mi (5 km) of Menil …More
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