The staff we encountered were excellent. Our refrigerator was not working and they were very attentive about sending a maintenance worker, who had gone home for the day, who returned to help us, solved the problem and all was well. We had a large cooler filled with food and were on a long road trip, so a refrigerator was very important to us. The not so good part was finding a take out food container with food in it in the closet, and finding socks in one of the beds under the sheets at the foot of the bed, indicative that the linens may not have been changed prior to our visit.