Standard Double Room | Desk, free cots/infant beds, rollaway beds, free WiFi
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Reviews of Twin Oaks Hotel

3 out of 5
Twin Oaks Hotel
Church Lane, Chesterfield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 320 reviews" "
Rating 8 - Good. 118 out of 320 reviews" "
Rating 6 - Okay. 29 out of 320 reviews" "
Rating 4 - Poor. 13 out of 320 reviews" "
Rating 2 - Terrible. 4 out of 320 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The cheapest we could find at short notice. Good powerful shower. We were close to the entrance lobby door where there was a lot of traffic and the door banged quiet loudly and due to narrow corridor people ‘s voices were loud, but thankfully this only happened early evening before 9pm. There was a marquee outside our patio door which gave me concern if there had been a function on we would have heard everything.
Stayed 1 night in Mar 2024

8/10 Good

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2024

8/10 Good

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick short overnight stay. Staff were very friendly and accommodating.
Stayed 1 night in Dec 2023

4/10 Poor

Steven, South Shields

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
2 night stay, very practical location. Hotel did let us know of Christmas party nights in advance and luckily we didn’t hear much additional noise. Major problem with damp in the room (7) you could see the condensation coming down the wall and puddles of water collected in the bathroom (on floor and on bench) atmosphere dampened the toilet roll and had a n overall damp smell. The carpet under the window was damp too. Overall the room was nicely decorated and clean but ir would be ideal if the above could be looked into for future guests. Staff were lovely and once everyone settles in there should be fewer hiccups (we weren’t officially checked in on our first night as staff were busy with party night) ok stay but wouldn’t stay again unfortunately

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , just maybe not if theres an event on
Greeted well , nice room . Great staff. However there was some large event on and music playing till very late .far from ideal if you want an early night . Having boom boom lets shake the room at 10.30 was far from happy .
Stayed 1 night in Dec 2023

8/10 Good

Clare

Stayed 1 night in Nov 2023

8/10 Good

Stephen

Stayed 2 nights in Nov 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

10/10 Excellent

C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel just off M1 but nice and quiet
Very good hotel, used before and great value for money, bedroom nicely decorated and comfy bed if a little short for me. Have stayed here before and bed was longer in the superior room but I am 6'3 ! Free parking and late check in available if requested so all good
Stayed 1 night in Nov 2023

4/10 Poor

Oliver

Stayed 1 night in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Martin

Dire.
After reading the reviews for this hotel I book a three night stay for my wife and I. Many five star recommendations and apparently in the top 10% of hotels etc etc..yeah right. Reception and booking in was very friendly and pleasant, but we got to the room ,well what can I say. Not just not cleaned but dirty and the bathroom smelled of damp and the shower basin and glass was in a real state. The loo roll holder is hanging off and there was only a half a roll on it and no replacement. The piece de resistance though was the used false finger nails laying around on the floor of our room. We did let the receptionist know and she seemed very concerned that this could have happened and vowed to correct the situation but it did take until the next day and apparently it was anew starter who didn’t know what to do..CLEAN IT! For gods sake, you’re a cleaner. Anyway I digress, the food was tolerable but paying £5.95 for a Guinness and to be served a can stuck in my craw shall we say. So off to bed, don’t believe you can’t hear the main road…you can! Not that this is the hotels fault but the male next door who obviously drinks heavily and sets his alarm for 6 and proceeds to sleep through it until I had to bang an his door (two mornings running) was a real bonus. Food on the second night was vile, the fish and chips was so over cooked it was inedible. All in all a real disappointment. I will vouch for the staff though, very friendly. We checked out a day early with no refund
Stayed 3 nights in Oct 2023

10/10 Excellent

Damaris

Stayed 1 night in Oct 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Friendly staff at check in. We stayed in a family room which is in an annexe at the back. Lovely spacious room. Large bed. Very happy with our stay and great location just off the motorway. Bit noisy when others staying in the annexe were coming and going into their rooms but not the hotels fault.
Stayed 1 night in Sep 2023

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twin Oaks Stay
Nice room. Good service . No issues.
Stayed 2 nights in Sep 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a comfortable room which was spacious and well equipped although the bathroom was a bit cramped, everything worked well. The hotel was full but appeared to be understaffed with long waits for food in the restaurant. Mostly business customers.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find for the price
Staff so friendly Food great no complaints Room comfortably and clean
Stayed 1 night in Sep 2023

8/10 Good

Vanessa

Liked: Property conditions & facilities, room comfort
A good stay
We were happy. Good basic, clean accommodation with all you need. Super breakfast, lovely people. It's not 5 star comfort but we only wanted a quick stop over. It was just what we needed. Thank you
Stayed 1 night in Sep 2023

8/10 Good

Neil

Stayed 1 night in Sep 2023

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the N.T. & English Heritage properties we wanted to visit. Staff very friendly, we went for the bigger room, which was spacious and clean, but the shower room needs repairs done, toilet roll needs fixing, shower needs a deep clean. But for the price we paid, good value, would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Large rooms in annexe, not crowded in bar area
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check in was easy and the room was clean and comfortable. The staff were in contact before arrival to see if a table for dinner/breakfast was required.
Stayed 1 night in Aug 2023

8/10 Good

jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with good eating and bar area ,family rooms very good and easy parking.
Stayed 1 night in Aug 2023

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff. Didn't like lack of control on temperature of shower
Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
A1
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

10/10 Excellent

Sadie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easy to find, the beds were very comfy and the rooms were a decent size. The only down side was the heated towel rail was on all weekend making the bathroom very hot, we were told it was on a timer and would go off but it didn't. We would book this hotel again
Stayed 2 nights in Aug 2023

8/10 Good

Helen

Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and food was great!
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Lesley

Stayed 1 night in Jul 2023

10/10 Excellent

Jenny

Stayed 1 night in Jul 2023

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a perfect stopover for myself and my children. The room was spacious and clean. We enjoyed a nice dinner and breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

Eng Wan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jul 2023

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service
Was very convenient for the motorway, we were breaking a long journey and it was only 5 minutes from the M1 and having a restaurant on site was a real plus. The rooms were OK, one bed was uncomfortable and needed a mattress topper, but apart from that the room was clean and had everything you needed.
Stayed 1 night in Jul 2023

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had very pleasant and relaxed stay there.
Stayed 1 night in Jun 2023

10/10 Excellent

Xin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
The hotel is very clean. The facilities of the hotel are high quality, so I feel very comfortable at the hotel. The location is quite close to Matlock, so it is very convenient to view a few attractive places near Matlock. It is value for the money. Highly recommended.
Stayed 3 nights in Jun 2023

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower difficult to get into very small door no hand rail.Also a bit expensive for what you get...Did not appear to have a lift so had to cart our bags upstairs
Stayed 1 night in Jun 2023

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all round
Lovely Hotel, staff were excellent, food was good. An enjoyable stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

suzanne

Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place to stay in Chesterfield
I chose Twin Oaks for somewhere to stay whilst visiting the Peak District. I was very impressed by the cleanliness of the hotel and the staff were always friendly and helpful. I would definitely stay at this hotel again.
Stayed 2 nights in Jun 2023
Response from Megan on 30 Jun 2023
Thank you. We hope to see you again.