This is simply NOT a 4* hotel.
The food is worse than disgusting and borderline in-edible. The building is dated and in desperate need of some TLC. The room was shabby, and they dont offer room service, though you can ask for a tray and take the food up yourself...
Went to run a bath for our 2 year old toddler, and the water was yellow! So was the sink water... Checkout staff advised, 'that hapens when we have a lot of rain but its perfectly safe'
Beds are old spring mattress, terribly uncomfortable!
The icing on the cake is that the building is so big it takes 10 minutes to get from the room we were in to the front end where 'facilities are' lots of steps up and down, NOT suitable for couples with young ones in a push chair!
Finally, it is advertised as a 'Hotel / Spa' but the Spa is a seperate company... Guests have NO access to pools or any facilities... so this is completely misleading advertising and we will be seeking credit from hotels.com.