Exterior

Reviews of pentahotel Derby

4 out of 5
pentahotel Derby
Locomotive Way, Pride Park, Derby, England

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 808 reviews" "
Rating 8 - Good. 289 out of 808 reviews" "
Rating 6 - Okay. 107 out of 808 reviews" "
Rating 4 - Poor. 52 out of 808 reviews" "
Rating 2 - Terrible. 34 out of 808 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely atmosphere, friendly staff, comfy beds, breakfast good selection. An enjoyable stay.
Stayed 2 nights in Mar 2024
Response from Ashley Bond, Operations Manager on 25 Mar 2024
Dear Patricia,Thank you for your kind review.It's heartwarming to hear that you enjoyed the atmosphere and found our staff to be friendly. We're also delighted that the comfort of our beds contributed to an enjoyable experience. Your appreciation for our breakfast selection is much valued, and we're glad it met your expectations. Our team takes great pride in maintaining our hotel's condition, so your perfect score in that regard is particularly gratifying.We noticed your ratings for room cleanliness and service were slightly lower, and while we strive for excellence, we always welcome feedback to enhance our guest experience. Rest assured that we are committed to providing a top-notch stay for all our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Ashley Bond, Operations Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Always a fantastic stay
Stayed 1 night in Mar 2024
Response from Ashley Bond, Operations Manager on 22 Mar 2024
Dear Zoe.Thank you very much for sharing your positive review.We're thrilled to hear that you found our room cleanliness and hotel condition to be impeccable. Your appreciation for the service provided by our dedicated team is most rewarding to us, and we're glad that you had a fantastic stay. Our commitment to maintaining a high standard in every aspect of our guest experience is reflected in your feedback.We look forward to welcoming you back.Best wishes,Ashley Bond, Operations Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
All round amazing
Stayed 1 night in Feb 2024
Response from Ashley Bond, Operations Manager on 26 Feb 2024
Dear Zoe, Thank you very much for your kind review.We're thrilled to hear that our team's efforts in maintaining room cleanliness and hotel conditions met your expectations at 100%! It's wonderful to know that the service provided by our staff contributed to an all-around amazing stay. We take pride in our stringent cleaning procedures and are glad they had a positive impact on your visit.We look forward to welcoming you back. Best wishes,Ashley Bond, Operations Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley Bond, Operations Manager on 19 Feb 2024
Dear Lauren,Thank you for sharing this lovely review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Ashley Bond, Operations Manager

10/10 Excellent

Babajide

Liked: Amenities
Warm and friendly welcome
Stayed 1 night in Jan 2024
Response from Ashley Bond, Operations Manager on 22 Jan 2024
Dear Babajide,Thank you for such a positive review.It's wonderful to hear that you appreciated the room amenities and felt warmly welcomed by our team. We're glad that our efforts to provide a comfortable and well-equipped environment have been recognized. Our team strives to maintain a high standard of hospitality and it's rewarding to know that it made a positive impact on your stay.We look forward to welcoming you back on future occasions. Best wishes,Ashley Bond, Operations Manager

2/10 Terrible

Emily

Stayed 1 night in Dec 2023
Response from Ashley Bond, Operations Manager on 19 Dec 2023
Dear Emily,Thank you for taking the time to share your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to see you in the future. Kind regards,Ashley Bond, Operations Manager

8/10 Good

Christopher

Business traveller
Liked: Staff & service
Solid 3-star hotel
It was OK, definitely a 3-star hotel In my opinion it really doesn’t need a lot more investment to bring it up from 3 stars to 4 stars, I think they can achieve it if they want to Services are good though. Nice bar, gym and sauna are alright
Stayed 1 night in Dec 2023
Response from Sabrina Kelly, General Manager on 18 Dec 2023
Dear Christopher,Thank you for your kind review of your recent stay at our hotel.We're delighted to hear that you enjoyed the services, including our bar, gym, and sauna. Our team takes great pride in these amenities and it's rewarding to see them appreciated by our guests. We also acknowledge your thoughts on room cleanliness and hotel condition, and we continually strive to improve all aspects of our guest experience. Moreover, it's encouraging to hear that our service met your expectations, as our staff works tirelessly to ensure a comfortable and enjoyable stay for all our guests.We look forward to seeing you again in the future.Best wishes,Sabrina Kelly, General Manager

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value for money. Distinctive hotel but all the basics done right as well.
Stayed 1 night in Dec 2023
Response from Natasha.Brumby, Guest Service Supervisor on 16 Dec 2023
Dear Carly, Thank you very much for your kind review.We're delighted to hear that you found our hotel to be a good value and appreciated our attention to the essentials. Our team works diligently to ensure a modern and cozy atmosphere, from our stringent cleaning procedures to the premium rain shower heads in our rooms, and we're glad these details enhanced your stay.We look forward to welcoming you back.Kind regards,Natasha.Brumby, Guest Service Supervisor

6/10 Okay

Gerry

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Ashley Bond, Operations Manager on 7 Dec 2023
Dear Gerry,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. All the best,Ashley Bond, Operations Manager

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023
Response from Ashley Bond, Operations Manager on 5 Dec 2023
Dear Jamie,Thank you for this kind review about your recent visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Ashley Bond, Operations Manager

8/10 Good

Tracey

Stayed 1 night in Nov 2023
Response from Ashley Bond, Operations Manager on 22 Nov 2023
Dear Tracey, thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to have you return on a future occasion.Best wishes,Ashley Bond, Operations Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
GREAT HOTEL
Amazing staff, friendly, welcoming and helpful. Big call out to Ashlet and my hungarian friend on the desk (whose name I regrabbly didn't retain) but who just incredible on the front desk and set the positive tone for the stay. The hotel has a great vibe and the chef did an amazing job with the breakfasts which were amongst the best I've experienced and I'm an old dude who has travelled lots. The seating areas by the bar were clean and tidy, maybe more thought could be given to draught beer selection as it is limited to 2 lagers. Bedroms were clean and comfy, bathrooms however are tired with little beading on the floor tiles which gives it a scruffy run down appearance. However, that;'s being a bit picky, the shower was hot and powerful. Our party of 30 all thought it was brilliant. Thanks to all at the Hotel!
Stayed 2 nights in Nov 2023
Response from Ashley Bond, Operations Manager on 20 Nov 2023
Dear Kevin, Thank you for taking the time to share your review.We're delighted to hear that our team members, including Ashley and our colleague from Hungary, made such a positive impression and set a welcoming tone for your stay. It's wonderful to know that our breakfast offerings ranked highly in your extensive travel experiences, and we appreciate your compliments on the cleanliness and comfort of our bedrooms. We acknowledge your observations regarding the bathroom's appearance and appreciate your candid feedback. While our bathrooms are designed to meet high standards of cleanliness and functionality, we understand that aesthetics are also important. We will certainly take your comments into consideration as we continuously strive to improve our guest experience. Additionally, we have noted your suggestion for a broader selection of draught beers and will explore options to enhance our beverage offerings. We're thrilled that your group of 30 found their stay to be brilliant, and we look forward to welcoming you all back in the future.We hope to welcome you back. Best wishes,Ashley Bond, Operations Manager

10/10 Excellent

Winston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Natasha.Brumby, Guest Service Supervisor on 18 Nov 2023
Dear Winston, Thank you for your kind review of your recent stay at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again in the future. Kind regards,Natasha.Brumby, Guest Service Supervisor

8/10 Good

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Hello. We had a two night stay in this Hotel. My room was 121 - my sons was 104. On the first floor. I was given a disabled room, but actually didn't mind as it was quite large. The room was tidy and clean. During our stay, the rooms were not cleaned or made-up etc. I would have liked the coffee and milk updated etc. We had not displayed any "do not clean/enter" signs on the doors. The TV was a little temperamental - some instruction guides would have helped. Wi-Fi information should be in the room - I had to ask at the counter. The air-con was pre set - I was unable to lower the temperature. The bar area is very nice and comfortable. We enjoyed playing pool there too. We had an evening meal which was very good quality. I did find though, that every time I ordered anything, even a coffee - I was ask if I wanted to add a "gratuity" when paying. Which I thought was a bit over the top. We used the sauna, which was good. As per other reviews, I had to have my key card reset numerous times! Something I think should be looked at. Overall a nice stay - but a few minor issues could have made it much better. Staff friendly.
Stayed 2 nights in Nov 2023
Response from Ashley Bond, Operations Manager on 14 Nov 2023
Dear Richard,Thank you for commenting on your stay.We are glad to hear that you found your room to be clean and spacious, and that you enjoyed our Pentalounge area, including the pool table and the quality of the evening meal. We appreciate your kind words about our friendly staff as well.We apologize for the inconvenience you experienced with the room cleaning and replenishment of coffee and milk. Our daily housekeeping service should have taken care of this, and we will address this issue with our team. Regarding the TV and Wi-Fi information, we will consider adding instructions in the rooms for future guests. As for the air conditioning, our rooms are equipped with an air flow unit, and we provide extra fans upon request for added comfort. We understand that the key card issue was frustrating, and we are working on improving this aspect of our service. Lastly, we appreciate your feedback on the gratuity prompts during payment and will take it into consideration for future improvements.We look forward to welcoming you back for another visit. Best wishes,Ashley Bond, Operations Manager

6/10 Okay

Christopher

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Starting to show wear and tear
I have stayed here for ~6 times during business travel. Breakfast is good, with different options. Hotel needs a general overall deep cleaning (hall carpets are dirty, room carpets stained, walls with scuff marks). For the cost, which I think is high for Derby, they need to direct some funds back to hotel appearance. Staff helpful, but their computer system is very slow and tedious.
Stayed 4 nights in Nov 2023
Response from Sabrina Kelly, General Manager on 9 Nov 2023
Dear Christopher,Thank you for taking the time to share your review.We are glad to hear that you enjoyed our breakfast options and found our staff to be helpful during your multiple stays with us.However, we acknowledge your concerns regarding the cleanliness and appearance of our hotel. We appreciate your input and will take it into consideration as we continuously strive to improve our guests' experiences. We want to assure you that maintaining a clean and comfortable environment is a top priority for us, and we will be addressing the issues you mentioned.We do hope that you will return on another occasion. Best regards,Sabrina Kelly, General Manager

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap stay but worth a lot more!
Great comfortable beds, lovely duvet and pillows. Bathroom was immaculate and plenty of towels to use. Food was lovely to eat but could’ve been warmer. Selection of pastries, cereals, yoghurts, cheese and cold means were a lovely addition. I was very surprised and would’ve paid more to stay here
Stayed 1 night in Nov 2023
Response from Ashley Bond, Operations Manager on 6 Nov 2023
Dear Jennie,Thank you for taking the time to share this feedback.We're thrilled to hear that you found our beds comfortable and appreciated the quality of our duvet and pillows. It's great to know that you enjoyed the immaculate bathroom and the ample supply of towels. We're also glad that you liked our food selection, although we apologize if it wasn't as warm as you would have preferred.Thank you for your kind words about our breakfast buffet, which offers a variety of options to cater to different dietary preferences. We're delighted that you found our hotel to be a great value and would have been willing to pay more for your stay.Best regards,Ashley Bond, Operations Manager

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue with our room when we arrived however they were very good at getting us moved to another room as quickly as they could. They also gave us a free drink and complementary breakfast to apologise which we were impressed by.
Stayed 2 nights in Nov 2023
Response from Ashley Bond, Operations Manager on 6 Nov 2023
Dear Mark,Thank you for taking the time to share your feedback.We are glad to hear that our team was able to resolve the issue with your room promptly and provided you with a complimentary breakfast and a free drink as a gesture of goodwill. Your kind words about our service are greatly appreciated.We understand that room amenities are important to our guests, and we are continuously working on improving our offerings. We hope that the premium rain shower head, electric kettle, and ironing facilities in your room contributed to a comfortable stay.We hope that we may have the pleasure of seeing you again in the future. Kindest regards,Ashley Bond, Operations Manager

10/10 Excellent

allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sabrina Kelly, General Manager on 1 Nov 2023
Dear Allan,Thank you for positively reviewing your time at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would love to have you return in the future.All the best,Sabrina Kelly, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, comfortable room. Breakfast was not so good, certainly for the price
Stayed 1 night in Oct 2023
Response from Ashley Bond, Operations Manager on 28 Oct 2023
Dear Guest,Thank you for sharing your review.We are delighted to hear that you found our staff to be very friendly and the room comfortable. Our team strives to provide a welcoming atmosphere and ensure our guests have a pleasant stay.We apologize for any disappointment you experienced with our breakfast. We offer a variety of options in our breakfast buffet, including Continental, Full English/Irish, Vegetarian, Vegan, and Gluten-free choices. We appreciate your feedback and will take it into consideration for future improvements.We look forward to welcoming you back on a future visit.Kind regards,Ashley Bond, Operations Manager

6/10 Okay

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive food and drink, very limited menu.
Stayed 1 night in Oct 2023
Response from Sabrina Kelly, General Manager on 16 Oct 2023
Dear Dale,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel clean and well-maintained, and that you were satisfied with the service provided by our team. However, we understand that you were not completely satisfied with our food and drink options, as well as the limited menu.Please know that we strive to offer a variety of options in our Pentalounge, with a menu that caters to different tastes and preferences. We appreciate your feedback and will take it into consideration for future improvements. In the meantime, we would like to remind you that our hotel is located near the city center, which offers a wide range of dining options for our guests to explore.We hope to hear from you soon.Best regards,Sabrina Kelly, General Manager

10/10 Excellent

ELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sabrina Kelly, General Manager on 16 Oct 2023
Dear Elson,Thank you for taking the time to share your opinion with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again in the future.Kind regards,Sabrina Kelly, General Manager

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Brilliant all round, from the service to the warm vibe. A friendly atmosphere where staff went above and beyond to make us comfortable. Would stay here again, without hesitation.
Stayed 1 night in Sep 2023

8/10 Good

Hazra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay just too hot
Absolutely amazing hotel and room. The bathroom was very clean, tidy and provided a robe, slippers, shower gel and tea/ coffee. Really enjoyed our stay, only thing wrong was the thermostat in the room couldn’t be turned down and it was just too hot
Stayed 1 night in Sep 2023

10/10 Excellent

Wenchao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
Our stay would be perfect if the bedding has no marks.
Stayed 1 night in Sep 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

Wisia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Fabulous hotel with very friendly and attentive staff!
Stayed 1 night in Sep 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

2/10 Terrible

Dean

Stayed 1 night in Sep 2023
Response from Ashley on 20 Sept 2023
Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good chill
all very neat, friendly staff, relaxed set-up
Stayed 1 night in Sep 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

Davidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely hotel…one of my faves….the only thing in our opinion that lets it down is the cost of food and drink….but that doesn’t spoil our stay at all
Stayed 2 nights in Sep 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

A

Stayed 1 night in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

MWAKA

Stayed 1 night in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

8/10 Good

matthew

Stayed 7 nights in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

Pamela

Stayed 2 nights in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very convenient location although a little noisy (near the station). Room was nice. Bathroom a little compact, but good shower. Very good selection at breakfast including vegan croissants. Found the darkness & music in the reception/bar area rather too much.
Stayed 2 nights in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

8/10 Good

philip

Stayed 1 night in Aug 2023
Response from Ashley on 20 Sept 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regards Ashley

10/10 Excellent

Alan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was handy for business meetings
Stayed 3 nights in Aug 2023
Response from Elecia on 23 Aug 2023
Dear Alan,Thank you for taking the time to share your experience of your stay with us here at Pentahotel Derby.It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right!I hope that we will see you back again soon!Very best regardsElecia

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel exceptional value
Stayed 1 night in Jul 2023
Response from Elecia on 23 Aug 2023
Dear Russell,Thank you for taking the time to share your experience of your stay with us here at Pentahotel Derby.It was really good to hear that you enjoyed your stay with us, the team and I are always thankful of hearing that we have got things right!I hope that we will see you back again soon!Very best regardsElecia

4/10 Poor

Jonathan

Business traveller
Disliked: Staff & service
Very poor overall in my opinion
Two night stay, that will do for me. Can't see I will return unless desperate. Extra parking change to be aware of which I wasn't! Room fairly decent, TV reception terrible,.what else to do of an evening away... Watch TV not as easy as it sounds. No hand soap in room. No room cleaning or service on this two night stay. Shower dripping which I believe then made the bathroom smell damp and mouldy, not the nicest of smells, bit like drains. Dark entrance, poor service, not enough staff, some busy times, leaving customers waiting. Waited to be seated for a long time, just left standing around. Ordered main first night, no one came back to ask if ok, or if i wanted anymore, so I left. The menu is poor, and there are limited options. I couldn't do a long visit here as food would become boring quickly. This hotel is trying to be hip and cool, like in the 80's aimed at trendy yuppies. People trying to be cool, not sure it works. It's like a club environment down stairs, low lights and bar. Got my bill receipt wrong compared to what I actually paid, used the receipt from hotels.com. Not for me, wouldn't recommend, wouldn't rush back, only if I was desperate. Some people inconsiderate loud at night when others are trying to sleep. Breakfast is mediocre, warm at best. Wasn't feeling it at all myself.
Stayed 2 nights in Jul 2023
Response from Ashley on 20 Sept 2023
Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

6/10 Okay

Shaun

Disliked: Property conditions & facilities
Bed was really uncomfortable, quite noisy at various times of the day
Stayed 1 night in Jul 2023
Response from Ashley on 20 Sept 2023
Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regards Ashley

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for an overnight stay
Overall the hotel was ok for an ivernight stay. Duvet was too small for a king size bed. Breakfast was very goog
Stayed 1 night in Jul 2023
Response from Sabrina on 25 Jul 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sabrina on 19 Jul 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

8/10 Good

Joanne

Stayed 1 night in Jul 2023
Response from Sabrina on 19 Jul 2023
Dear Traveller, Thank you for the great review of your stay with us at pentahotels.The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit.I hope that we will see you back with us very soon.Very best regardsSabrina

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, staff were really friendly and helpful. Breakfast was lovely, lots of choice. Room was clean and comfortable
Stayed 1 night in Jun 2023
Response from Sabrina on 5 Jul 2023
Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sabrina on 5 Jul 2023
Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

4/10 Poor

Emma

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are tired, TV remotes don’t work, Air conditioning doesn’t work, next to train station
Stayed 1 night in Jun 2023
Response from Sabrina on 5 Jul 2023
Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regardsSabrina

10/10 Excellent

Hazel

Stayed 1 night in Jun 2023
Response from Sabrina on 5 Jul 2023
Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

10/10 Excellent

helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious clean room and quiet despite being 5 min from the railway l. Breakfast buffet has variety of choice and hot food was always available. Staff at breakfast and reception very helpful and friendly to deal with
Stayed 4 nights in Jun 2023
Response from Sabrina on 19 Jun 2023
Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina

2/10 Terrible

Christopher

Stayed 1 night in Jun 2023
Response from Sabrina on 19 Jun 2023
Dear valued guest, Thanks for the review of your stay with us at pentahotels.I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level.If we can tempt you back to stay with us again I am sure that we can prove to you that we are capable of better.Very best regardsSabrina

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Superb - really friendly and helpful staff. Ideally located by Derby station. No problems whatsoever and staff were always on hand to help if needed. All round great hotel.
Stayed 4 nights in Jun 2023
Response from Sabrina on 19 Jun 2023
Dear Traveller, Thank you for the kind words following your stay with us here in Derby.I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels!I hope that we will see you back with us very soon.Very best regardsSabrina