Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Scholar Green

Good hotel in a good location

Posted 25-Jul-2016
Stayed here on Saturday night and will definitely return of we're in the area again. Free parking, spacious and clean room and good value for money. Didn't eat here so can't comment on the food but every other aspect of the hotel was as we'd expect.
Comment from Hotel Management
23-Aug-2016 by Paul (Reception), Hotel Management
Thank you for taking the time to review your recent stay at Hallmark Hotel Derby Midland. We look forward to welcoming you back to the hotel when you are next in the area.
3out of 5
by Krupa from Leicester

Good hotel

Posted 26-Jun-2016 on Hotels
It was a very warm welcome from reception. The hotel interior is beautiful. The room itself is very spacious but very basic. Had what we needed but maybe needs a refurb.
Comment from Hotel Management
03-Jul-2016 by Debbie, Hotel Management
Thank you for your review
3out of 5
by Rebecca from Worcester

Ok but very expensive

Posted 26-Jun-2016 on Hotels
One night for business - hotel has an excellent location and whilst the staff were polite there was minimal effort to make you feel welcome Food was good but overall the hotel seems extremely overpriced
4out of 5
by A verified traveller

Posted 25-Jun-2016 on Hotels
Comment from Hotel Management
03-Jul-2016 by Debbie, Hotel Management
Thank you for your review
4out of 5
by Simon from Grimsby

Character hotel

Posted 20-Jun-2016 on Hotels
West were fortunate to be in the old part of the hotel which had a very nice atmosphere. Room was a very nice size, quiet, clean and nicely decorated. The breakfast was good but not as good as a lot of other hotels. The staff were very attentive. I would recommend this hotel as a great place to stay in central Derby.
Comment from Hotel Management
03-Jul-2016 by Debbie, Hotel Management
Thank you for your review
4out of 5
by A verified traveller from Ilkley

Great hotel for a festival stay

Posted 15-Jun-2016
Pros: Really nice staff attitude and consideration towards festival goers.
Cons: Aircon in the rooms.
Location: Great pubs and restaurants in centre of Derby.
Stayed here for the download festival, which the hotel embraced, providing tea/coffee/biscuits in reception for festival goers and bin bags for wet gear and muddy boots at the end of the day! Only downside was that there was no aircon in the room which meant that it was a tad warm with three smelly blokes in the room! I would stay here again though as it was convenient for the train station, shuttle bus to the festival and the pubs in town.
Comment from Hotel Management
23-Aug-2016 by Paul (Reception), Hotel Management
Thank you for taking the time to review your recent stay at Hallmark Hotel Derby Midland. We look forward to welcoming you back for Download Festival next year.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Jun-2016 on Hotels
3out of 5
by Paulene from Scotland

More staff

Posted 14-Jun-2016 on Hotels
I was not happy with the staff and felt we were an inconvenience to them arriving late. The reception staff could try smiling!! Lack of staff around to orde drinks and reception always on the phone with no acknowledgement that you are standing waiting having driven for 5 hours. However housekeeping very friendly and doing a great job.
2out of 5
by Ian from Cambridge

Rubbish experience

Posted 12-Jun-2016 on Hotels
Not the best hotel, tired all over, food was rubbish, reception and waiting staff could do with some customer care training. My first room was dirty, with the extent i had a pile of rubbish sitting on the desk and not nice rubbish either. When I complained it was just shrugged off without aplogiese. When I stay here again simply NO.
2out of 5
by A verified traveller

Dated grubby hotel

Posted 10-Jun-2016 on Hotels
Previous guests towels (dirty) in the room - told staff member at 6.30pm when they came to fix the shower nothing was done & didn't even remove the towels - then at 10.20pm they turned up with clean towels! Had shower, could not turn shower off Room grubby and so hot even with fan Hotel dated Restaurant staff were nice