Staff clueless about advertised promotions
Posted 09-Jul-2016 on Hotels
Check in very friendly. Hotel convenient for Download Festival with station opposite. Had food in bar the third night. Hot dogs came without advertised fries. Was told they don't DO fries after 11. Manager never came over to discuss this, even though told this by staff member. All advertising said that this food available 24 hours, as well as room service menu in rooms, of which at least 7 other items were advertised with fries. Told them it was against trading standards to advertise something, and not supply it. They blamed their head office, for sending out advertising. The fact that none of the staff seemed to know what they are advertising, is worrying. Got the charge cancelled, after refusing to pay £10 for kids sized hot dog. Use the take away opposite the station. Hot water tap for the bath in our room(271) did not work. Only shower. A cosy room means a really small bed, very cramped for two. Was told the radiators would take 20 min to heat up, after we wanted to dry our wet festival gear. Did not work, was told it was on summer timing, and switching it on, would have turned the whole hotel's radiators on...! Really......?