Reception

Reviews of Derby Midland Hotel, BW Signature Collection

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 223 out of 698 reviews" "
Rating 8 - Good. 296 out of 698 reviews" "
Rating 6 - Okay. 116 out of 698 reviews" "
Rating 4 - Poor. 45 out of 698 reviews" "
Rating 2 - Terrible. 18 out of 698 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby
The hotel is close to Derby Train Station and it’s an easy walk into Derby City Centre as well. Only downside was the lift was out off order and it was my wife staying and she has health problems which made it a bit hard fir her to get to her room but apart from that she said she will use the Hitel again.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lifts were out of service. And after booking a suite initially the whirlpool bath wasn’t working either (but luckily they got this fixed before check in!) The reception was unattended for a majority of the time so when we ordered food there was nobody to direct the driver. When we requested towels there weren’t enough staff so we had to go down to reception. The towels - several holes and look like they’ve had them for several years. The bed - four poster which looks nice, however it will creak and it super noisy. Breathe a little heavy and it’s creaking. Overall, would not go back.
Stayed 1 night in Jul 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Excellent value for money for the price i paid (£35) for an overnight stay. As i needed to catch an early train from derby the next day.the bathroom had a bath and a seperate shower,with plenty of room.the main bedroom was very large with plenty of storage space, as well as having fitted wardrobes as well.
Stayed 1 night in Jul 2021

4/10 Poor

Lenka

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dissapointed
I have read some reviews before booking and hoped I will be a lucky one. It is a 4 start hotel right?I sadly have to confirm that the cleanliness was the worse. Our hotel room furniture was so dusty and the bathroom was dirty, probably not cleaned at all after the previous quest. I went to ask for some wipes so I could clean it myself and feel like it is really clean. The receptionist was probably used to this request as she didn't really say anything, just handed me the wipes. I wish I took some pics of the bathroom too but realised after cleaning it. Having shower was chalanging as there was hardly any water coming out of the shower head and the temperature was changing on its own. I don't mind old fashioned places but I do care about places being clean.
I cleaned a bit so you can see how much dust there was
if u zoom, you will see it 😱
Stayed 1 night in Jul 2021

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valur for money, loveky and beautiful hotel, staff was so polite and helpful
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay, although some of the decor is in need of a refresh. Room was a decent size which you don’t often find these days without having to pay extra. Bed was really comfy and fan was welcome however couldn’t locate the hair dryer, not sure if this was me not looking in the right place or there wasn’t one provided, I would have expected a room with an iron & ironing board would have a hair dryer, would definitely stay again
Stayed 1 night in Jun 2021

8/10 Good

Natasha

Liked: Room comfort
Stay was ok English breakfast was cold no fried eggs available so had to have scrambled or wait for to fry some more didn’t want to hold up the queue so had scrambled
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It's location next to the rail station was excellent. The hotel was clean and tidy as well. I was disappointed that I was awoken at 9am with two maintenance men wanting to repair a broken window in the room. I feel once you had let a room to a customer this was not satisfactory as that was well before check out time, and as I say I was still asleep.
Stayed 1 night in Mar 2020

10/10 Excellent

Kien Tian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the Football Tourists!
Excellent value-for-money stay, right at centre of town. For short stayers like us, I doubt one can find another more convenient place to visit Derby, watch football at Pride Park, and take in the wonderful town! Right next to the new and clean Derby Rail Station!
Stayed 1 night in Mar 2020

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Sachin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020

8/10 Good

ClareH, Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Period property. Good location next to the railway station yet still very quiet night's sleep. Comfy bed and plenty of hot water. The evening meal was a little disappointing.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. Friendly staff, available facilities and a 24 hour bar, Had a great night’s stay !
Stayed 1 night in Feb 2020

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Beware the 'Cosy Double'
Disappointed that our 'double room' is not the double you would expect. The bed is probably a 3/4 double and one side is against the wall. Apparently there are several rooms like this described as a 'Cosy Double'. It's wrong this isn't made clear on booking and also wrong when I made this point to Reception I was given the brush off.
Stayed 1 night in Feb 2020

8/10 Good

eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Tyra

Liked: Cleanliness
Recommended
Toilet didn’t work and the room was cold as the heater was faulty. Otherwise, nice and quiet and enjoyable stay. Bed is comfy and lovely bathroom.
Stayed 1 night in Feb 2020

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Managed a proper night sleep here :-)
This was a good hotel with a good room. Best hotel room sleep for a while, good TV , bathroom etc etc. Note that parking outside on road is free from 6pm - 8am otherwise use their car park for a hefty £8. Also breakfast paid for in advance was around £10 or a hefty £15 on the day ! I would be happy to stay here again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas night away.
A lovely Christmas stop over...clean, comfortable and cosy.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooms clean, bathroom a little dated but functional
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking room allocated not hotel policy room obviously not checked. Dining plans confusing and unacceptable Menu very poor Some staff not very conversant in English Ar perki g ery difficult to find
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly hotel. Would definitely recommend and stay again.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely grand old hotel - tastefully furnished and helpful staff. Room was spacious and fully equipped - very comfortable. Could not fault it - and very reasonable rates. Me and our dog loved access to the lovely garden - specially magical all lit up at night. Can’t wait to stay again.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location, nice building and bar. Good sized rooms. Good facilities. Wasn't informed about room service requiring a credit card so a cheeky room service turned into go down and get it myself. I've experienced friendlier staff but in no way rude. Would stay again
Stayed 1 night in Jan 2020

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Jan 2020

8/10 Good

Mr p

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Nice room & bed. Nice food but tiny portions !
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Think we will go back to premier inns
Rooms were incredibly hot, breakfast was cold and burnt, inedible some of it.
Stayed 2 nights in Dec 2019

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derby stopover.
Room rather small but had everything required. Comfortable and warm.
Stayed 1 night in Dec 2019

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midland Hotel for Christmas
We had a lovely stay. The staff could not have been more welcoming and helpful, the room was delightful and the food we had (1 dinner and 2 breakfasts) was superb. If you read this and think we’re easily pleased, we’ve stopped at the Fairmont Beijing and Radisson New York in recent times and this was equally as enjoyable. Can recommend. Thank you.
Stayed 2 nights in Dec 2019

8/10 Good

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Paul

Business traveller
Disliked: Property conditions & facilities, room comfort
Ok but needs a refurb
In need of a refurb. Excellent building just needs tidying up inside
Stayed 1 night in Dec 2019

8/10 Good

Hannah

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A few issues with fabric of the building - but, then it is old! The architecture reflects the Victorian granduer of the Midland Railway Company.
Stayed 1 night in Dec 2019

6/10 Okay

Simon

Disliked: Property conditions & facilities, room comfort
Poor value
In its day this was probably a very grand hotel however it is now looking a bit tired and needs bringing up to date. The shower was poor there was no facility for phone charging (usb) in the room, the rooms weren't heated very well, breakfast at £15 each was not good value, basically they need to look what Premier inn etc offer for £50
Stayed 2 nights in Dec 2019

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Ikechukwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay Nice and quiet
Stayed 1 night in Dec 2019

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019