Luxury Suite, Sauna | Iron/ironing board, free WiFi, bed sheets

Reviews of Horsley Lodge Hotel

3 out of 5
Horsley Lodge Hotel
Smalley Mill Road, Horsley, Derbyshire, Derby, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 160 out of 254 reviews" "
Rating 8 - Good. 65 out of 254 reviews" "
Rating 6 - Okay. 21 out of 254 reviews" "
Rating 4 - Poor. 4 out of 254 reviews" "
Rating 2 - Terrible. 4 out of 254 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great comfortable, quiet hotel. We combined staying a night with an event that was being held in the hotel. Great breakfast !
Stayed 1 night in Dec 2023

8/10 Good

IAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad choice.
Hotel was quiet so unable to assess normal operations but room was decent as was food with great service. Certainly nothing to complain about.
Stayed 1 night in Dec 2023

8/10 Good

Jonathan

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff welcoming room very comfortable
Stayed 1 night in Nov 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Clean but also a bit tired. Service good by attentive staff. Our room was a bit on the cool side even though the radiator was on max. Lovely views over the golf course from our room. Food and drinks excellent quality and a fair price.
Stayed 1 night in Nov 2023

10/10 Excellent

Adeola

Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Stayed 1 night in Nov 2023
Response from Reception Team on 8 Nov 2023
Dear Terry,Thank you for taking the time to leave your review.We are pleased you enjoyed your stay at Horsley Lodge and we look forward to welcoming you again soon.Kind RegardsThe Team at Horsley Lodge

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
We absolutely loved our two nights here, the staff were incredibly friendly and our cottage was spacious and comfortable. The full English breakfast set us up for the day! We'd recommend it to anyone needing to stay in the Horsley area.
Stayed 2 nights in Oct 2023
Response from Reception Team on 29 Oct 2023
Thank you so much for taking the time to leave us a review. We are so pleased you enjoyed your time with us and found our cottage to be spacious and comfortable.We do hope we can welcome you again soon.Kind Regards

2/10 Terrible

Leonard

Travelled with partner
Not worth £179 per night. Just average
Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Leonard,Thank you for taking the time to leave us a review. It is always disappointing to learn that not everything has been satisfactory. We do hope you took the time to discuss any issues with the team before your departure in the hope we could rectify them.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Jonathan,Thank you for taking the time to leave us a review. It is always disappointing to learn that not everything has been satisfactory. We do hope you took the time to discuss any issues with the team before your departure in the hope we could rectify them.

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Mark,Thank you for taking the time to leave us a review.The team will be so pleased you had a pleasant stay with us.We hope we can welcome you again soon

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
No wifi or phone signal at all
No phone signal and unable to connect to Wi-Fi so had to walk to golf course in rain just to place a call. Unable to do any work which I needed to do. Bathroom smelt of urine as no window. Walls are thin as has an adjoining door and loud footsteps from room above on ceiling were scary. Cottage had a cute conservatory and food was nice though and catered for gluten free.
View at breakfast
Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Thank you for taking the time to leave us a review. We appreciate you bringing these issues to our attention as we always aim to ensure our guests have the most comfortable of stays. We are pleased you enjoyed our cottage and food.We do hope that you will return to visit us again

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Mark,Thank you for taking the time to leave us a review.We are pleased that you had a pleasant stay with us.We hope we can welcome you again soon.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Karen,Thank you for taking the time to leave us a review, we are pleased you had such enjoyable stay with us.We do hope you visit us again soon

8/10 Good

Nicholas

Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Nicholas,Thank you for taking the time to leave us a review.The team will be pleased to know you had such a pleasant stay with us.We hope we can welcome you again soon.

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Michelle,Thank you for taking the time to leave us a review, the team will be pleased you had such a pleasant stay with us.We look forward to welcoming you again soon.

8/10 Good

Sujatha

Stayed 1 night in Oct 2023
Response from Reception Team on 28 Oct 2023
Dear Sujatha,Thank you for taking the time to leave us a review.The team will be pleased you enjoyed your time with us.We hope we can welcome you again soon.

6/10 Okay

Guy

Stayed 1 night in Sep 2023
Response from Reception Team on 28 Oct 2023
Dear Guy,Thank you for taking the time to leave us a review.We do hope that we can welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception Team on 28 Oct 2023
Dear David,Thank you for taking the time to leave us a review. The team will be pleased that you had such a pleasant stay with us.We hope we can welcome you again soon.

10/10 Excellent

Jade

Stayed 2 nights in Sep 2023
Response from Reception Team on 28 Oct 2023
Dear Jade,Thank you for taking the time to leave us a review.We do hope you visit us again.

10/10 Excellent

MISS LAURA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Siobhan on 25 Sept 2023
Thank you for the review! We hope to see you again soon!

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the location that really makes this hotel. The grounds and locality are fantastic, the beautiful countryside and the well manicured golf course made for excellent views which in turn were very relaxing. The members terrace was lovely and made the perfect place to eat dinner from a very varied menu. My husband is a coeliac and they easily accommodated his food preferences. The kitchen also rustled up some granola, yoghurt and berries for my breakfast the next morning, which wasn’t on the menu and it www lovely. From the reception staff to the kitchen staff, nothing seemed too much trouble. When it came to an awkward situation where our initial room had a very strong aroma of cigarette smoke, the lovely receptionist had no qualms in immediately changing rooms for us and she assigned a really beautiful room overlooking the stunning scenery which we were happy about. This room was definitely smoke free and the decor was very luxurious. She also provided a portable fan as the room was really hot due to the heatwave we were experiencing. The room was dual aspect so we were able to see more stunning views. Toiletries were provided alongside refreshments, an iron, ironing board and hairdryer. There were a few areas that had some wear and tear, but these were quite minor. The corridor leading up to our bedroom also had a smokey odour but as our time spent there was momentary, it didn’t particularly bother us. Overall, I would say this is a lovely hotel, at a great price.
Stayed 1 night in Sep 2023
Response from Reception Team on 28 Oct 2023
Dear Sue,Thank you for your lovely feedback, our team will be pleased to know you had such a lovely stay with us.We do hope we can welcome you again,

10/10 Excellent

SDV

Stayed 1 night in Aug 2023
Response from Reception Team on 13 Sept 2023
Thank you for taking the time to review your stay and scoring us so highly! We hope to see you again soon!

6/10 Okay

George

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Reception Team on 13 Sept 2023
Thank you for taking the time to review your stay. Please let us know if there is anything about your stay you wish to discuss further.

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Reception Team on 13 Sept 2023
Thank you for taking the time to review your stay and for scoring us so highly! We hope to see you again.

8/10 Good

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Could be excellent.
Great facilities and location, Shame about the evening meal. Could do with a thorough clean as lots of dust, cobwebs and spiders, the evening meal on Sunday was very poor real shame.
Stayed 3 nights in Aug 2023
Response from Reception Team on 13 Sept 2023
Thank you for taking the time to review your stay. I am sorry to hear there were a few areas in which we fell short, we have taken them on board and will work to improve on these. We hope to see you again in the near future.

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
We had a lovely stay everything was perfect. Lovely accommodation, nice food and drink and beautiful grounds. My husbands planning on returning on a golf trip.
Stayed 1 night in Jul 2023
Response from Reception Team on 13 Sept 2023
Thank you for taking the time to review your stay and for the lovely comments. We look forward to welcoming your husband back again and hopefully yourself too!

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verity

Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

6/10 Okay

MICHAEL, Greenville

Travelled with family
Liked: Staff & service
Sleeping description isn’t accurate. The rooms were fine but the mattress are in need of an upgrade
Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Hi Michael, Thank you for taking the time to review your stay. I am sorry to hear the mattress wasn't up to standard, I will pass it on to the relevant department to review. Please let me know if there is anything else about your stay you would like to discuss. Many thanks.

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Paul

Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.We appreciate your feedback, please get in touch if there is anything you would like to discuss about your stay.Many thanks.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous
Played in the Mizuno pairs competition, stayed here night before, best decision i ever made, marvellous, great lodge, great staff great food, beauty.
Stayed 2 nights in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for the wonderful review Andrew! We are glad you enjoyed your stay and hope to see you soon!

8/10 Good

Basil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views over the golf course
Stayed 1 night in Jul 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Simon

Stayed 1 night in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phil

Stayed 1 night in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

8/10 Good

Emily

Stayed 1 night in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Stayed 2 nights in Jun 2023
Response from Siobhan on 4 Aug 2023
Thank you for taking the time to review your stay.Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from Team Reception on 5 Jun 2023
Always a pleasure to see you Richard. Horsley Lodge team

6/10 Okay

Angela

Stayed 1 night in May 2023
Response from Jess on 23 May 2023
Thank you for taking the time to review your stay with us at Horsley Lodge. We are sorry to see your rating isn't as high as we would have hoped, if there is absolutely anything we can do at all, please do get in contact with us.Kind regardsJess

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Travelling alone with work, staff very friendly and the food was lovely
Stayed 2 nights in May 2023
Response from Jess on 20 May 2023
We're so pleased you enjoyed your stay at Horsley Lodge, I will ensure your kind words are passed onto the team!We look forward to seeing you again in the near future.Best wishesJessFront Of House Manager

10/10 Excellent

Victoria

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jess on 20 May 2023
Thank you for taking the time to review your stay. We are so pleased you enjoyed it.We look forward to hopefully welcoming you back in the not too distant future.Kind regardsJessFront Of House Manager

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Jess on 20 May 2023
Thank you for your 10/10 review. We are really pleased to hear you enjoyed your stay with us here at Horsley Lodge.Kind regardsJessFront Of House Manager

6/10 Okay

Kevin

Stayed 3 nights in May 2023
Response from Jess on 9 May 2023
Thank you for your review Kevin.We do hope everything was ok for you during your stay here with us at Horsley Lodge. If there is anything we could have done to improve the 6/10 review, we would be grateful to receive some feedback.Best wishesJessFront Of House Manager

8/10 Good

Nikki

Stayed 1 night in Apr 2023
Response from Jess on 3 May 2023
Thank you for taking the time to leave a review! We really do appreciate it and glad to hear you enjoyed your stay with us.We do hope to see you again in the future.Kind regardsJessFront Of House Manager

10/10 Excellent

Garnet

Stayed 1 night in Apr 2023
Response from Jess on 29 Apr 2023
Thank you for your 10/10 review! We really do appreciate you taking the time to do this.