Fridge, microwave, stovetop, freezer

Reviews of InTown Suites Extended Stay Select Denver Aurora South

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 24 out of 106 reviews" "
Rating 8 - Good. 15 out of 106 reviews" "
Rating 6 - Okay. 18 out of 106 reviews" "
Rating 4 - Poor. 12 out of 106 reviews" "
Rating 2 - Terrible. 37 out of 106 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Juan on 28 Aug 2023
Hi Juan– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Sol Rosario,General Manager

2/10 Terrible

Mario

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

2/10 Terrible

Esteban

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from r on 3 Aug 2023
Esteban – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

2/10 Terrible

jem

Stayed 1 night in Jul 2023
Response from r on 3 Aug 2023
Jem – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

4/10 Poor

Shaniecia, Denver

Disliked: Staff & service, property conditions & facilities
After reading on the door there closed @7:00 driving really far to get my room! Made me very upset!
Response from r on 3 Aug 2023
Hi Shaniecia Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

6/10 Okay

George

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Stairwell smelled like someone threw up in there. Halls smelled bad. The room was actually nice. In need of some repairs but nice. But has an early flight out the next morning so B only stayed for one night. Prob won’t be doing that again
Stayed 1 night in Jul 2023

2/10 Terrible

Keri

Travelled with family
Disliked: Staff & service
What hotel closes at 7pm? This one.
Hotel closes at 7pm so we could not check in.
Stayed 1 night in Jul 2023
Response from R on 3 Aug 2023
Hi Kerl Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario, General Manager

2/10 Terrible

Billy

Disliked: Cleanliness, property conditions & facilities
First room they gave me hadn't even been cleaned yet then they moved me to a different room which turned out to not even have a working AC and that room was very hot up on the third floor and the elevator was not working. Ended up leaving and finding other accommodations
Stayed 1 night in Jul 2023

2/10 Terrible

Russell

Disliked: Staff & service
Checkin is only from 3pm to 6 pm with no staff on site after hours. Was unable to check in when I arrived
Stayed 1 night in Jul 2023
Response from R on 3 Aug 2023
Hi Russell Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

2/10 Terrible

Nicholas

Stayed 1 night in Jul 2023
Response from Sol on 28 Aug 2023
Hi Nicholas – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

4/10 Poor

Walter T

Disliked: Staff & service, property conditions & facilities
I’m not sure who the market is for this hotel, but it’s not me. Everything everywhere smells like cigarettes used an entire can of Fabreeze to get the stink out of the room. Worried about my car, dogs in the rooms, screaming, loud music all hours. The staff tried hard, front desk was nice but weary. Housekeeper for my room tried hard and they all need a raise. Looked into a couple open rooms while coming & going, how anyone could trash a hotel room so badly! Elevator is broken, the lobby is locked except 11-7, it’s just a scary place. Bathroom is large, great hot water and shower head.
Stayed 7 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should be a ZERO!
Our flight was delayed and we did not arrive until after 7:00. The doors were locked. I called and talked to the night manager. He refused to let us in and then the company refused to give me a refund. We we couldn't find a room anywhere and ended up sleeping in the airport. Worst experience ever.
Stayed 1 night in Jun 2023
Response from r on 3 Aug 2023
Hi Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

2/10 Terrible

Shaun, Evergreen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I showed up to said property and they 'moved' us to another property??? Then we still have not been refunded. We did not approve a move from the address we were given for our stay. This is poor business and a crappy hotel environment
Stayed 1 night in Jun 2023

2/10 Terrible

Candesia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service. Unable check-in. after-hours number/ computers were shut down charged for one night and cancelled our reservation.
Stayed 5 nights in Jun 2023

6/10 Okay

Jessica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property itself looks like they tried to hide a bunch of issues with a coat of paint. The area of town is on the sketchier side. The rooms are in short supply because there are so many people just living there - FORGET about parking. The elevators don't work.(from what I gather, they haven't for awhile and won't in the foreseeable future). The walls are paper thin, so from the time I woke up until the time I fell asleep I heard the room next door's kids SCREAMING. This place presents itself as something nice, but if it hasn't been for the cancelation policy, we would've gone somewhere else.
Stayed 8 nights in Jun 2023

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap but lots of space and organization options to make you feel at home only issue I had was elevator went down and got stuck on it briefly
Stayed 7 nights in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place ever
The worst long term stay inns I have ever been to. They don't provide toilet paper....they clean your room only once a week....staff is rude...the whole place smells bad. Their elevator is not working for a long time now and they expect you to haul your luggage up the stairs yourself..they don't help or have any sort of cart/luggage dolly to help you. One staff member asked me for $50 to help me bring my bags from my room to the uber car....it is ridiculous!! They should be offering elderly people help without asking for money since it's their elevator that is not working. Horrible place!!!! Don't ever stay there
Stayed 8 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our room smelled like smoke. We were there 6 days and are having to air out our luggage because it now smells like smoke!😖
Stayed 2 nights in Jul 2022
Response from Kai P on 19 Jul 2022
Hi – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

4/10 Poor

Harold

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were late to check-in. Able to finally get a hold of the 'night' person. Denied room. So many people just hanging around in the parking lot. Felt like we were trying to check in to a homeless shelter. Felt very unsafe.
Stayed 3 nights in Jul 2022
Response from Kai P on 11 Jul 2022
Hi Harold – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused by our office hours, which are, M - Sat 11AM to 7PM. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Verified traveller

Disliked: Staff & service
Beware of Fine Print Front Desk Hours
The front desk hours were only 3 PM until 6 PM which was noted in fine print on the website. The hotel never called to ask where I was or make any arrangements for a late check-in and would not issue a refund. Do not bother with this property as they offer zero flexibility. Hotels.com will also stand with the property and will not advocate for you or offer any account credits. Buyer beware!
Stayed 2 nights in Jun 2022
Response from Kai P on 4 Jul 2022
Hi – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused by our office hours which are 11AM to 7PM. We do provide a 3rd party authorization form to be filled out for guest planning to check in outside our office hours. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay here and didn’t receive a refund
Stayed 2 nights in Jun 2022
Response from Kai P on 4 Jul 2022
Hi Kyle – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. Our Cancelation policy is 24hrs prior check in date. Our office hours are Mon - Sat 11AM to 7PM. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Darin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not for business travel
Not what I expected. But they did give me a refund
Stayed 4 nights in Jun 2022
Response from Kai P on 11 Jul 2022
Hi Darin – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and cheap
Stayed 7 nights in Mar 2022

6/10 Okay

Betty

Travelled with family
I didn't like that you have to stay for a week to get house also no plates silverware cups not offered I dont think that was mention, in the advertisement. Oh no towels offered for bathroom.
Stayed 10 nights in Dec 2021

2/10 Terrible

Brian

Disliked: Staff & service
This property refused to allow me to stay because I had a service animal & the owner doesn’t like dogs I was forced to find alternative accommodations at a higher rate! This property is in violation of the ADA & should be removed from the Expedia program
Stayed 7 nights in Dec 2021

6/10 Okay

Wayne

Travelled with group
Disliked: Amenities
no coffeepot, was supposed to have 2 queen beds, had only one and fold out sofa. no supplies at all for kitchen. only 2 towels and 2 wash cloths for the week
Stayed 7 nights in Oct 2021

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office/check in hours isn’t convenient but the front desk staff was pleasant & professional. The housekeeper “Michelle” was very friendly and helpful. They also did a great job on their remodel. My room was nice and clean.
Stayed 8 nights in Oct 2021

10/10 Excellent

Jehny

Stayed 8 nights in Sep 2021

6/10 Okay

Michael Vincent, State College

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is kind of a combination between a furnished apartment and a hotel, meaning you should expect much less house keeping than a hotel. In a two week stay, sheets were never changed. You get one roll of TP so buy a pack. Also towels are not changed so include them in your laundry. Positives: good location near shopping and restaurants. Great diner right next door. Good parking. Cost is very reasonable. Cons: the place reeks of weed, at least on 3rd floor. Also too many late night arguments.
Stayed 15 nights in Sep 2021

4/10 Poor

Shawn, Fayetteville

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They ONLY gave me ONE roll of Toilet Paper for my entire 9-DAYS Stay, That's after I asked them. Noisy, Rude, Dirty ,,,,, and SO ONNNN
Stayed 9 nights in Sep 2021

2/10 Terrible

JAVED

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible experience
Stayed 10 nights in Sep 2021

2/10 Terrible

Tonya

Stayed 7 nights in Sep 2021

10/10 Excellent

Steve

Stayed 7 nights in Aug 2021

4/10 Poor

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You are on your own
Stayed 9 nights in Aug 2021

2/10 Terrible

Corina

Stayed 7 nights in Jul 2021

2/10 Terrible

Ernesto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people is friendly and they done a good job overall
Stayed 14 nights in Jul 2021

2/10 Terrible

Quintin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose another place
Room wasn't cleaned daily or at all.
Stayed 9 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like that the rooms were new refurbished and clean, the staff was very friendly and helpful! The rooms aren’t very sound proof so we felt as though we had to whisper because we could hear our neighbors pretty clearly. I wished I had been more aware of the check in process before booking as you have to check in in person before 6:30 or 7 in order to pay, after that the lobby is closed so I had to print off and sign paperwork since I wasn’t sure if we would get to the location in time! That was mostly my fault but I want others to be aware. The lobby elevator went out on our first day there and then the elevator closest to our room also went out during our 2 day stay there haha maybe just a coincidence. Again I appreciate all the staff and manger that helped us get our reservation and checked in!
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in May 2021

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a great price
Had to book here last minute and they were very accommodating and helpful. Front desk staff was clear in how things worked and made sure to explain check out process. Hotel was safe and quiet. Would stay again
Stayed 1 night in May 2021

6/10 Okay

Anthony

Business traveller
Disliked: Cleanliness
Stayed 8 nights in Apr 2021

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the white guy at front desk was GREAT. I came to denver for my bday and the 1st day i was put in a NASTY hotel moven to this hotel fixed my whole bday trip thanks
Stayed 3 nights in Apr 2021

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

8/10 Good

Otis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With the renovations they did. It made it more comfortable. I do a lot of traveling and have been here before the upgrades. Much better
Stayed 10 nights in Apr 2021

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nicecplqce. The full size bathroom was a delight and the redesugn is classy and comfortable. They dont open thecfront desk until 11 am though. ..ao dontcget licked out.
Stayed 7 nights in Mar 2021

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2021