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Reviews of HYATT house Denver Tech Center

3 out of 5
HYATT house Denver Tech Center
9280 E Costilla Ave, Greenwood Village, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The condition of this property, it was not good. Carpets in the hallways were dirty and worn. The general appearance was just worn and needed updating. It was not a pleasant environment to stay in.
Stayed 1 night in Apr 2024

8/10 Good

Roberto C.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything it’s good. But they charge for the parking lot! That’s no good.
Stayed 3 nights in Apr 2024
Response from Jayden - Front Desk Supervisor on 20 Apr 2024
Hi Roberto,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words! If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was clean and the staff was friendly. We had two rooms and 1 of the rooms had to be moved due to only scalding hot water, no cold. The other room had the same problem, was moved twice before room had hot and cold. Talking to a regular at the hotel, this is a regular problem. Beds were hard and the old pipes in the walls made lots of noise. The hot tub outside was very dirty. My husband and I opted to not get in.
Stayed 2 nights in Apr 2024
Response from Jayden - Front Desk Supervisor on 18 Apr 2024
Dear Sherry,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

6/10 Okay

Chun-Ling

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated. In need of maintenance. Hot water issues Good breakfast and outdoor grill.
Stayed 7 nights in Apr 2024
Response from Jayden - Front Desk Supervisor on 20 Apr 2024
Hi Chun-Ling,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best,Jayden - Front Desk Supervisor

8/10 Good

Brian

Travelled with family
I reallly liked the suit layout. However one of the side doors was completely shattered and not boarded up at all. Security problem. The toliet paper holder was practically falling off the wall and the lamp shade was cracked.
Stayed 2 nights in Apr 2024
Response from Jayden - Front Desk Supervisor on 18 Apr 2024
Dear Brian,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 Terrible

Varaprasad

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning and reception people are not given suggestions
Stayed 3 nights in Apr 2024
Response from Jayden - Front Desk Supervisor on 18 Apr 2024
Dear Varaprasad,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

4/10 Poor

sandra, fresno

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not good at all! I reserved the queen with a tub room because I’m disabled. They didn’t have the room I reserved, so they gave me a different room with a tub. The tub faucet is not working and it doesn’t adjust the water temperature. At lowest or the hottest setting the water is scalding no matter what you do. I mean SCALDING. I called the front desk twice and they said all they could do is adjust the water heater and if that doesn’t work there’s nothing more they can do. So no bath for me. And, they act like I was inconveniencing them by letting them know it still isn’t working. And, honestly it is super unsafe.
Stayed 1 night in Mar 2024
Response from Jayden - Front Desk Supervisor on 26 Mar 2024
Hi Sandra,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I heavily apologize that your experience was less than satisfying. I also would like to apologize for my attitude the second time you told me that the water was still too hot; I was trying to problem-solve on the fly, but I understand how that may seem like I felt inconvenienced. Please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay. If I can provide any assistance, please contact me directly.Best,Jayden -Front Desk Supervisor

8/10 Good

Mashayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!
Stayed 1 night in Mar 2024
Response from Jayden - Front Desk Supervisor on 25 Mar 2024
Hi Mashayla,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 25 Mar 2024
Hi Megan,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 Terrible

Kevin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They will only offer you early check in for a 45.00 fee and you have at pay for parking on their property if not it will be towed. They act like they are in downtown New York City. Ran down and dirty place
Stayed 1 night in Mar 2024
Response from Jayden - Front Desk Supervisor on 24 Mar 2024
Hi Kevin,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

2/10 Terrible

donna, Colorado Springs

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ADA parking was not shoveled from a snow two days ago. No restaurant. Area clearly unsafe. Hotel is clearly old and needs attention. Elevator was in dis repair and felt unreliable
Stayed 1 night in Mar 2024
Response from Jayden - Front Desk Supervisor on 17 Mar 2024
Hi Donna,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying and unsafe. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

8/10 Good

Allison

The swing shift clerk was the bomb! Everybody else was so nonchalant uncaring and uninterested! Room was clean nice and big! Will definitely be back but I’m only checking in at swing time. She was amazing!!!!
Stayed 1 night in Mar 2024
Response from Jayden - Front Desk Supervisor on 17 Mar 2024
Hi Allison,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was very torn and dirty. I almost tripped and fell while my high heel got cought up in the torn carpet. The couch,chairs, and restrooms were not cleaned at all. We asked to be moved to another room where we tought we would have a better and comfortable stay but it was actually worse. At 11pm I noticed the room was not getting any heat and when I wanted to take a shower, there was no hot water. I called front desk and she said if I wanted to move to another room ? Which was an inconvenience to my kids and I. I was completely unsatisfied with this stay and their staff.
Stayed 7 nights in Mar 2024
Response from Elizabeth Wallis on 15 Mar 2024
Hello Mr. Victor,I hope this email finds you well. I am writing to extend my apology in regard to the dissatisfaction you experienced during your previous stay. I understand your frustrations with the hotel condition and room moves. I hope you understand it was never our intention to cause any inconvenience at all during your time with us. Thank you for taking the time to provide your feedback, as we are always striving to make your future stays most accommodating. If I can be of any further assistance, please feel free to reach out to me at any point that is best for you.Have a wonderful rest of the day!

10/10 Excellent

Derrell

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay everything was perfect breakfast was the best
Stayed 1 night in Feb 2024
Response from Elizabeth Wallis on 14 Mar 2024
Hi Derrell!!We all here at the Hyatt PLace DTC are very pleased to hear your stay went well! We hope that if your travels bring you back to Denver, we can accommodate your stay!

2/10 Terrible

Saad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt unsafe I don't recommend staying here especially if you are with your family and kids.
Stayed 3 nights in Mar 2024
Response from Elizabeth Wallis on 15 Mar 2024
I hope this email finds you well. I am writing to extend my apology in regard to the dissatisfaction you experienced during your previous stay. I understand your frustrations with the hotel. I hope you understand it was never our intention to cause any inconvenience at all during your time with us. Thank you for taking the time to provide your feedback, as we are always striving to make your future stays most accommodating. If I can be of any further assistance, please feel free to reach out to me at any point that is best for you.Have a wonderful rest of the day!

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 4 nights in Feb 2024
Response from Jayden - Front Desk Supervisor on 17 Mar 2024
Hi Cassandra,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

6/10 Okay

Danielle

Disliked: Staff & service
Response from Jayden - Front Desk Supervisor on 17 Mar 2024
Hi Danielle,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jayden - Front Desk Supervisor on 17 Mar 2024
Hi Eric,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

10/10 Excellent

FARAG

Liked: Property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Jayden - Front Desk Supervisor on 26 Feb 2024
Hi Farag,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

4/10 Poor

LOUISE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Check in was good - staff very friendly and the free hot cocoa in the lobby was appreciated. Sofa-bed was made up in room as requested. Breakfast was good - lots of fresh fruit available which was nice. The main issues that make for the overall low score were the bathrooms - they had black mold and there was no hot water to shower. Secondly, housekeeping tried to force entry at 7:55am which was unnecessary and woke everyone up. Lastly the room was very cold; the heating took forever to warm up and was incredibly noisy.
Stayed 1 night in Feb 2024
Response from Jayden - Front Desk Supervisor on 26 Feb 2024
Hi Louise,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

10/10 Excellent

Tj

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Parking
Response from Jayden - Front Desk Supervisor on 26 Feb 2024
Hi Tj,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,Jayden - Front Desk Supervisor

4/10 Poor

Ninoshka

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Jayden - Front Desk Supervisor on 26 Feb 2024
Hi Ninoshka,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

6/10 Okay

Claudia

Stayed 3 nights in Feb 2024
Response from Jayden - Front Desk Supervisor on 13 Feb 2024
Hi Claudia,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best,Jayden - Front Desk Supervisor

2/10 Terrible

Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jayden - Front Desk Supervisor on 3 Feb 2024
Hi Israel,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with everything we needed
Stayed 3 nights in Jan 2024
Response from Jayden - Front Desk Supervisor on 22 Jan 2024
Hi Amber,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow great place
Stayed 3 nights in Jan 2024
Response from Jayden - Front Desk Supervisor on 20 Jan 2024
Hi Brian,Thank you for your review! We greatly appreciate your kind words and hope to see you again on your next visit!Thank you again, and have a great day!

8/10 Good

Brandon

Stayed 1 night in Jan 2024
Response from Jayden - Front Desk Supervisor on 3 Feb 2024
Hi Brandon,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

2/10 Terrible

Darrel Shanna

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
not so good
The first room was full of cigarette smoke so we moved to another room which smelled better . The hotel wasn't as clean as I m used to . This was the first time staying at a Hyatt. In the early morning part of the group ahead to brave by 6am. There was no warm water to shower. I had to leave by 11 and still none. So cold showers it is. They offered to move rooms again but at this point i needed to leave and get back on the road. I won't stay again .
Stayed 1 night in Jan 2024
Response from Jayden - Front Desk Supervisor on 8 Jan 2024
Hi Darrel,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

8/10 Good

Shun Mei

Stayed 10 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 31 Jan 2024
Hi Shun,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

4/10 Poor

Aimee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Recommend
My husband and I believed this hotel would be a good choice while visiting friends nearby due to the Hyatt name and the location. We were very wrong. The hotel staff we spoke to were all very friendly, but otherwise this hotel had nothing else good to offer. Upon entering the room, you were hit with an old smoky musty smell. Overall, the room had not been cleaned very well. The kitchen counters had dry crusted food stuck on them, the shelving inside of the fridge was not wiped down. The appliances were very dated and the stove drawer was falling apart. The bed "comforter" was very thin and didn't provide much warmth. An extra blanket was not provided as I typically see in other hotels. The bathroom vanity light stopped working after being on for less than an hour while I was trying to do my hair and makeup. The shower curtain rod was pulling out from the wall on both sides, the curtain was very stained and missing several hooks so it wouldn't stay closed. The shower head was in need of replacing. When trying to call the front desk, the phone no longer had a menu guide on it so you couldn't tell what the buttons were. We would not stay at this location again.
Stayed 1 night in Dec 2023
Response from Jayden - Front Desk Supervisor on 8 Jan 2024
Hi Aimee,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

2/10 Terrible

Chase

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to receive housekeeping every 4th day for extended stay. Housekeeping never showed, had to request clean towels and ask for housekeeping and housekeeping still never showed, had to empty trash and leave in hallway. Hotel was not very clean. Upon arrival it looked like a kid with greasy hands had walk through room and left hand prints everywhere. Definitely disappointed in the service and cleanliness of hotel.
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Chase,Thank you for completing our survey regarding your stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

2/10 Terrible

ALYSSA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE checked in and our room was still dirty we arrived laterin the night time and we told the front desk and they said nothing they can do at that time and didnt have a room for us. we told desk agent each day and nothing was done. the room was dirty other peopl;es towels and clothes in room. I clened the room the best I could as I was tired for the time I was on.
Stayed 4 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Alyssa,Thank you for completing the survey regarding your stay at our hotel. I apologize that your experience was less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a bigger party. Pet Friendly and some upgrades needed but comfortable and affordable. Front desk check in was easy and friendly
Stayed 1 night in Dec 2023
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Christina,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Poor

Danielle, Independence

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't have the room I paid for. Staff was nice with the limited options they had. But traveled with another group and this was a hassle. I received a correct room, late the second night.
Stayed 2 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Danielle,Thank you for completing the survey regarding your recent stay at our hotel. I apologize that your experience was less than satisfying. Feedback like yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

4/10 Poor

Danielle, Independence

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't have the room I paid for and booked in advance. Luckily the guy running the desk was nice and tried to help, but with limited options, I still didn't get a room that I booked until late the second day. No discounts offered or given.
Stayed 2 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Danielle,Again, I apologize for the inconvenience during your stay.

8/10 Good

Treykia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 4 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 31 Jan 2024
Hi Treykia,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

8/10 Good

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff is wonderful, location is nice. It seems like the hotel could use some repairs and a deep cleaning in areas.
Stayed 1 night in Dec 2023
Response from Jayden - Front Desk Supervisor on 31 Jan 2024
Hi Karen,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy and comfy
Nice and roomy, great breakfast!
Stayed 2 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 31 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best,

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was amazing and extremely helpful breakfast was good but could have been made better if omelets were made to order instead of pre made
Stayed 2 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 7 Jan 2024
Hi Jennifer,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Thomas L., FORT MEADE

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great check in. Desk fellow was very helpful and pleasant
Stayed 1 night in Dec 2023
Response from Jayden - Front Desk Supervisor on 25 Dec 2023
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Krista

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nightmare !
I’ll start off by saying the front desk man was very sweet as our room was 20 mins late after 4 pm . Next the building is very gross and unclean. There’s garbage in the hallways and they leave the hallways untouched for days. My child got sick and I had to throw a diaper out and couldn’t leave her alone in the room so I placed it outside in a bag. As the sheet reads “ place overflow of trash in the hallways “ . I received a call from the front desk gal at 10 pm waking me and my child up. Insisting the trash stinks and people have complained about the hallway smell and to take my trash to the dumpster outside immediately. When I told her about the sheet I read she got very rude so I hung up the phone and called me back on the hotel phone harassing me it’s not her job to take the trash in the hallway out. There were also 3 other guests with trash outside of the doorway. The beds were absolutely disgusting . I will never stay here again ! 0-10
Stained beds beyond belief
Doors are falling apart
Not clean
Stayed 2 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 8 Jan 2024
Hi Krista,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was less than ideal. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Thank you.

6/10 Okay

Christopher Thomas

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Jayden - Front Desk Supervisor on 25 Dec 2023
Thank you for staying with us! We appreciate your feedback and will address your concerns.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jayden - Front Desk Supervisor on 11 Dec 2023
Hi Tonya,Thank you for staying with us, and for your excellent review! We hope we get to see you again and make your next stay even better!

10/10 Excellent

Veronica, Guymon

Stayed 3 nights in Sep 2023
Response from Jayden - Front Desk Supervisor on 10 Dec 2023
Hi Veronica,Thank you for your great review! Please know that your review with be highly celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future!

8/10 Good

Ellen

Liked: Staff & service
The place is starting to be run down. Hallway carpets and walls, bedroom furniture. Breakfast was good. Staff was good. Just needs to be cleaned up, perhaps refurbished.
Stayed 3 nights in Nov 2023
Response from Maria Martyani on 8 Dec 2023
I do apologize for your inconvenience. We are on schedule renovation as soon as possible early 2024, I hope you can come to stay us again and see our improvement.

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Nov 2023
Response from Jayden - Front Desk Supervisor on 30 Nov 2023
Hi Jordan,Thank you for staying with us and for your stellar review! We appreciate you and hope to see you again soon!

6/10 Okay

Traci

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jayden - Front Desk Supervisor on 10 Dec 2023
Hi Traci,I'm sorry to hear that your stay was less than ideal. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

4/10 Poor

Steven, Parker

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Yhe mirrored closetdoor fell off the dirty and rusted track. The hotwater for th.e kitchen wouldnt work and i had to ask 2 times to have it fixed. It finally work the last night out of 5 we were there. The dishes were incomplete of a basic set. And the silverware was greasey! They advertised a bar and showed fancy plates of food as if there were a restaurant,there was no nothing. The breakfast they served was not worth getting up for.....very...very...cheap hotel and not worth the money. Especially since the charge for parking!!! Big scam..
Stayed 5 nights in Nov 2023
Response from Jayden - Front Desk Supervisor on 30 Nov 2023
Hi Steven,I apologize for a subpar experience here at our hotel. We value your feedback immensely and will use it to improve everywhere we can.Thank you again, and we hope to see you again to give you a far better experience.

8/10 Good

Ray

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jayden - Front Desk Supervisor on 30 Nov 2023
Hi Ray,Thank you for staying with us and for your great review! We appreciate you and hope to see you again soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Nov 2023
Response from Jayden - Front Desk Supervisor on 30 Nov 2023
Hi Danny,Thank you for staying with us and for your stellar review! We appreciate you and hope to see you again soon!