Ratings based on 538 Verified Reviews

2.5 out of 5
28% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Awful !!!

Posted 17-Mar-2017
Not what Expedia told me I would get. Breakfast was a joke. Neighbors were scary! ! Bed sheet not clean.
Comment from Hotel Management
19-Mar-2017 by General Manager, Hotel Management
Thank you for being our guest and letting us know about your stay. I sincerely apologize for not meeting up to your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take corrective steps. We hope you will give us another opportunity on your next trip to our area. Sincerely, General Manager
1out of 5
by A verified traveller

Expensive mistake

Posted 14-Mar-2017
Hotel we reserved from the airport was completely booked. So they sent us to a different hotel, we paid for Uber ride. And that hotel acted as if they were booked and annoyed we were going there. And said all they had available was a room upstairs with a broken elevator. Their continental breakfast was granola bars, little muffins and oatmeal with coffee. It's misleading to state they have a 'continental breakfast.'
Comment from Hotel Management
16-Mar-2017 by General Manager, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. We are sorry for the service issues and regret that our grab-and-go breakfast was not to your liking, and for the inconveniences these caused. Your valuable feedback have been shared with our Brand Leaders so they have knowledge of our guests' desires. Thank you for being our guest, and please consider staying with us again. Sincerely, General Manager
1out of 5
by A verified traveller

Disappointing

Posted 27-Feb-2017
The room was dirty from counters to the floor and the toilet and tub ugh!! I also called and asked about complimentary breakfast and they told me it was from 6am to 9am.. So to my surprise at 6:20 the next day there was no breakfast and was told " sorry hopefully the manager brings something in.. Check back around 9". Which we couldn't do as we needed to get on the rode. If the room would of been clean and if we were provided the amenities that were included I definitely would of considered returning but not again to this location at least.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Jess, Based on your feedback, we did not provide you with our typical excellent service while you were our guest. We are sorry to have disappointed you and do hope to have another chance to welcome you back soon. General Manager
1out of 5
by A verified traveller from Colorado

So bad....we didn't even stay!

Posted 27-Feb-2017
Dirty grounds and lobby. Staff was not present when we went to check in. When she finally showed up she wasn't very friendly. We left immediately.
Comment from Hotel Management
01-Mar-2017 by General Manager, Hotel Management
Gonzo, We are sorry your first impression was not a positive one. We do hope to have another opportunity to impress you on a future stay with us. Thank you for your feedback. General Manager
1out of 5
by A verified traveller

Blood on the clean towels. Facial hair in sink.

Posted 14-Feb-2017
Blood on clean towels whiskers in the sink all upon arrival crazy neighbor throwing cereal out into the parking lot and the worst maintained property I've ever seen.
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
We agree this is unacceptable for one of our guests to fine upon arrival into their suite to relax and enjoy their stay. Our housekeeping team has been notified of your comments and have committed to change to ensure our companies high standards are implemented to be sure our guests are satisfied. Thank you! General Manager
1out of 5
by A verified traveller from B

Awful

Posted 10-Feb-2017
My room was absolutely gross. Toe nails on the floor. Carpet disgusting. Bathroom was nasty.
Comment from Hotel Management
13-Feb-2017 by General Manager, Hotel Management
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
1out of 5
by A verified traveller from Denver

Posted 28-Jan-2017
It was a terrible experience. Everything was so old and dirty, smells bad , the bed smelled bad. Oh what a bad night, I didn't want to go sleep because I didnt want to use that bed. I asked to do a late checked out because I needed to stay a couple hours more in the area and didn't want to go anywhere because it was so cold that day, and I called the frontdesk and the guy said: "you can stay only one more hour" and hanged up!!And it was the first time I called to ask for something because I didnt complained when I was thrr/ř For real I stayed in other hotels, cheap and 5 stars, but this is the worst ever!!!
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback on your recent stay at our hotel.  You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you.  My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property.  Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too!    Sincerely, General Manager
3out of 5
by A verified traveller

Nice room horrible maintenance and housekeeping

Posted 21-Jan-2017
Room not ready at check-in. I was told." Come back in hour, maybe we will have room then" Someone's dirty hair in shower No blanket in January. Blow pipe in kitchen drawer No quarters at front desk for laundry
Comment from Hotel Management
26-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. I am sorry for the inconvenience you experienced with your room. These does not meet our standards, and steps have already been taken to address and correct our performance. Thanks again for staying with us, and please give us another opportunity to serve you better the next time you visit us. Sincerely, General Manager
1out of 5
by A verified traveller

Dirty,

Posted 19-Jan-2017
This was my worst hotel stay I can ever remember. First I waited in the lobby a good 10 minutes before I was checked in. I get to my room to find there was no toilet paper or towels. I called. When they arrived inrealized there was no shampoo or soap. I told the gentleman who brought me the towels and was told I would get it. I gave him permission to come in if I wasn't around. I also realized the refrigerator wasn't cleaned from the person before me. There was half eaten food and leftovers. In the kitchen drawers were mcdonalds bags with trash in them. When I got back the shampoo wasn't there. I had to call again. The shower didn't drain completely and there were so many pubic hairs in the tub. The bathroom sink had dried toothpaste on it. I questioned whether the room had been cleaned but was told it definitely had been. It appears all they did was make the bed. Which had two pillows and was extremely uncomfortable. There was cardboard stuffed behind the headboard the stop it from making noise every time I moved, but they was no help. It clanged around the whole night. The first morning there was no coffee for "breakfast" and nobody around to ask to refill it. I would NEVER recommend this place to anyone and in fact I would encourage everyone to go elsewhere. This place has no mintenance or cleaning crew - if they do they are completely useless.
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you.  Sincerely, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Denver Co

Pleasant Stay

Posted 18-Jan-2017
Enjoyed my stay will stay again told all my friends
Comment from Hotel Management
20-Jan-2017 by General Manager , Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Denver - Tech Center - Central and thank you for sharing your review with future travelers. It is a delight to know your comfortable room and our outstanding hospitality made your stay an exceptional one. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager