Last minute choice due to road closure
Requested non smoking room, but it obviously had smokers in the room previously. We were in a bind because a snow storm kept us from continuing our travels. On our road trip with included stays at 7 other hotels, this was the only one that had us and other people wait until 3:00 to get into the room. Granted, check in time is posted for 3, but really - NO rooms are available prior to that? No utensils in the room, had to ask at desk and they brought to the room. No dish soap or dish cloth to wash the dishes, and none for the dishwasher. Hate that our clothes reek of smoke
Comment from Hotel Management
22-May-2017 by General Manager, Hotel Management
Tonia, thank you for choosing our hotel for your stay. To ensure cleanliness for every guest, we keep the dishware at the front desk. However, we are sorry for not communicating the same during check-in and that the inconvenience you experienced due to the smoke smell in your room. I have shared your comments with my housekeeping team for improvement. We hope to welcome you back to our hotel soon.