Extended Stay America has a good reputation but this facility was unclean overall. The room smelled of smoke. However, the hotel STAFF was very polite, professional and
accommodating to the best of their ability.
Comment from Hotel Management
26-Aug-2016 by General Manager, Hotel Management
Liz, Thank you for being our valued guest and for sharing your feedback. We are happy there were some positive highlights during your stay. We apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, our brand has established protocols and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the Denver area. Thank you for your loyalty to our brand.