Very bad hotel!!! It should CLOSE DOWN!
This hotel joint is a terrible one. I have stayed in many ESA hotels but this is the worst ever!! The first things I see is a worn out carpet, unkept, unswept lobby. Then the front desk people are late in attending the service for towels, and even kitchen gadgets. They gave me 2 spoons and I needed all the cooking stuff. The couch/BED we opened had dirty linens from previous stays. There was an underwear in the closet. We were in the room above the lobby- room 213 to be exact. Wish I took pictures. But didn't. I was afraid for my kids being there for 5 grueling days. The air conditioning was broken. The place smelled like a nasty smoke house and it's suppose to be "nonsmoking". This was a place from hell. There were 2 men knocking on our door late in the evening... it was a drug dealing, hooker place... this was a hotel from HELL!!!!
Comment from Hotel Management
16-Jul-2016 by General Manager, Hotel Management
Thank you for your review. We value and appreciate your feedback, and thank you for being a loyal guest to our brand. The issues you described should not have occurred. We will discuss these issues at our future team meetings and will focus on ways to improve so our guests have an exceptionally pleasant experience when staying at our hotel. Again, we appreciate your loyalty and hope to have you as our guest again. Thank you again!