Dear CHARLES, Thank you for reviewing your stay at our hotel. We're genuinely sorry to hear that the room did not meet your expectations and apologize for any cleaning oversights you experienced. Please know that we take your feedback seriously, and we'll address these matters with the respective teams to prevent future occurrences. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Rhonda, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely,Hotel Management

Dear David, Thank you for your feedback regarding your recent stay at Extended Stay America. We appreciate your positive remarks about our property and hope you have a pleasant stay overall. Ensuring cleanliness is a priority, and we apologize for any lapses in this regard. Your insights are valuable, and we'll address them internally. We look forward to your return whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Rudy, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Marissa, Thank you for choosing Extended Stay America. We are pleased you found our pricing reasonable and enjoyed our convenient location. We understand your concerns about traffic, and we appreciate your feedback. Your satisfaction is important to us, and we look forward to welcoming you back for another positive experience in the future.Sincerely,Hotel Management

Dear steven, We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and a smile, but your comments are different from our expectations, and we will discuss with the team what went wrong so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely,Hotel Management

Dear Kristin, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Chloe, Thank you for reviewing your time with us. We regret the condition of the room was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Jose, We appreciate you bringing the payment issue to our attention. We understand that unexpected challenges can arise, and we apologize for any inconvenience this may have caused. We suggest you reach out to your bank for any suggestions. At the same time, please feel free to reach out to us at our front desk or reservations team at your earliest convenience so that we can assist you in resolving the payment matter and ensuring your stay is comfortable. We value your patronage and look forward to addressing this promptly, ensuring a seamless and enjoyable experience during your time with us.Sincerely,Hotel Management

Dear Jennifer, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Ramone, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to our customer service. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Carrie, Thank you for taking the time to review. We apologize for the inconvenience you encountered during your brief stay. Your feedback is essential, and we regret any challenges with the door and lights. We understand the significance of a comfortable experience and will address these issues promptly. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Megan, Thank you for the excellent feedback! It is fantastic to hear you enjoyed everything about your stay at Extended Stay America. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

Dear Diana, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Scott, We are delighted you chose to stay with us at Extended Stay America. We appreciate your excellent feedback and are happy to read you enjoyed your stay with us. Our team works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations, so it's great to know our efforts have paid off. Reviews like yours make it all worthwhile. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for not meeting your expectations regarding the condition of our suite and the inconvenience of switching rooms. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concerns will be shared with our housekeeping and maintenance team, and we will take the necessary steps to ensure that our rooms are thoroughly cleaned and maintained to the highest standard. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Julie, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve. Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Edward, Thank you for sharing a review of your stay. We are sincerely sorry for the unfortunate experience you had with us. It's disappointing that we could not provide you with a room after your reservation and the issues with the cleanliness. This falls far below the standards we aim to uphold. We take your feedback seriously and will address your issues internally. Your safety and comfort are our top priorities, and we'll work diligently to ensure that situations like this are not repeated. We hope you might consider giving us another chance to provide you with a more positive and hassle-free experience. Your feedback helps us improve, and we value your business.Sincerely,Hotel Management

Dear KEITH, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. If we may be of any further assistance, please reach out to us directly at the hotel. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management

Dear Jamie, Thank you for being our guest. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. Please return, and we hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Abdias, Thank you for sharing your kind review for Extended Stay America. We're delighted to see that our attentive and friendly staff were able to assist you promptly and make your last-minute stay comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future for another seamless experience.Sincerely,Hotel Management