Pool

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1035 Us Highway 80 W, Demopolis, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 148 reviews" "
Rating 8 - Good. 56 out of 148 reviews" "
Rating 6 - Okay. 18 out of 148 reviews" "
Rating 4 - Poor. 8 out of 148 reviews" "
Rating 2 - Terrible. 1 out of 148 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service
No fitness room
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Mohamed,We apologize for any inconvenience caused by the fitness room. Guest feedback is valuable for our continuous improvement efforts. For any further concerns, please reach out to our management directly. Thank you for choosing our hotel for your stay.

8/10 Good

Jennyshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, it was clean and staff was very kind
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jennyshia,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about our cleanliness and friendly staff. We strive to provide a comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Good

LaTanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem that I had was the elevator was out on the last day of my stay.
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Hello LaTanya, Thank you for sharing your feedback regarding the elevator issue you encountered during your stay. We apologize for any inconvenience this may have caused. Guest satisfaction is our top priority and we are continuously working to improve our facilities. We appreciate your understanding and hope to welcome you back in the future for a more seamless experience.

10/10 Excellent

Romonica

Travelled with partner
Liked: Amenities, property conditions & facilities
N.A.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Romonica,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Laynora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The issues I have is they over charged me twice. I’m still waiting for them to credit back my CC.
Stayed 2 nights in Dec 2023
Response from Manager on 4 Jan 2024
Hello Laynora, Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced with the billing. We understand the frustration this may have caused and have forwarded your concerns to our management team for review. Please kindly reach out to them directly regarding the credit back to your CC.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Barbara,We're thrilled to hear that you had such a wonderful experience during your stay with us! It was truly our pleasure to have you as our guest. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Nathan,Thank you for choosing our hotel and for rating your experience with us! We are thrilled to hear that you had a fantastic stay. Should you have any further comments or suggestions, we would love to hear from you. We look forward to welcoming you back in the future for another excellent stay.

8/10 Good

gerrye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy to access Nice breakfast
Stayed 2 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hello gerrye,Thank you for taking the time to share your feedback with us. We're glad to hear that our convenient location and easy accessibility met your expectations. It's also great to know that you enjoyed our breakfast. Should you have any other comments or suggestions, please feel free to reach out to our management team. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it's new, so very nice and clean. convenient to walmart and restaurants. we were pleased.
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Mark,Thank you for your positive feedback on our newly opened hotel. We're delighted to hear that you found it to be very nice and clean. It's great to know that our convenient location near Walmart and restaurants was a plus for you. We appreciate your stay and hope to welcome you back again in the future.

10/10 Excellent

Laynora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was exceptionally nice. Amanda, Sara & one of the other front desk ladies that was there on Sunday morning. Very Very nice, helpful & caring. They all really went above & beyond to accommodate me.
Stayed 3 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Laynora,Thank you for your kind feedback! We're delighted to hear that Amanda, Sara, and our other staff members went above and beyond to provide you with exceptional service. We hope to welcome you back soon and serve you again with the best of our abilities!

8/10 Good

Crassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
A good solid choice for a short stay. Right in front of walmart and next to some bbq. Not fancy but clean and conveniently located.
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Crassandra,Thank you for your review and comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean and comfortable. I had a quick and easy check in/check out. However, the staff was a little standoffish
Stayed 3 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hi Elizabeth,I'm very sorry for your poor customer service experience. My sincere apologies you found our associate standoffish. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

10/10 Excellent

Laynora

Liked: Cleanliness, staff & service, amenities
Nice hotel & workers very nice.
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Laynora,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Joy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Ac unit made it moist
Our front desk person was amazing and so kind when we checked in. Our room was so moist when we got here, so we turned on the ac unit when we got here and thought that would work. The people (or elephants) above us were jumping, running, sliding and making all sorts of noise. I called the front desk about both and they said called the room and went up there but no one answered. It continued until around 10pm and finally stopped. Front desk said they could switch rooms us rooms if we wanted, but it was already 10pm and we’re were so tired. We found out the AC unit wasn’t working in our room to take the moisture out, but it was at least cool enough to sleep.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Joy, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every checkout and during this pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside have been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Jul 2023
Response from Manager on 23 Jul 2023
Hello Lynn,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Lynn

Stayed 4 nights in Jul 2023
Response from Manager on 8 Aug 2023
Hello Lynn,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

CARL M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that the Customer Service Agent was very responsive and truly cared about me.
Stayed 2 nights in Jul 2023
Response from Manager on 12 Jul 2023
Hi Carl M,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Emanuel

Liked: Cleanliness, staff & service
Was ok
Stayed 2 nights in Jun 2023
Response from Manager on 29 Jun 2023
Hi Emanuel,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again

8/10 Good

Xa

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was 1.5 out 5.
Stayed 2 nights in Jun 2023
Response from Manager on 7 Jun 2023
Hi Xa,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

DEBRA, Clayton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not so good. But enough for my stay.
Response from Manager on 1 Jun 2023
Hi Debra,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness
Great staff
Stayed 2 nights in Apr 2023
Response from Manager on 28 Apr 2023
Hello Jerry,We can't thank you enough for sharing your feedback with regards to our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Manager on 26 Mar 2023
Hello Shirley,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello William,Thank you for sharing this experience with us. We truly value you feedback with regards to our location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Jimmie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hello Jimmie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Micheal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to pay an extra $150 for security deposit because it was a none smoking room which I DONT smoke. Just say if it was my last I would be out of luck
Stayed 1 night in Mar 2023
Response from Manager on 15 Mar 2023
Hello Micheal,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our room and security. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Dec 2022
Response from Manager on 23 Dec 2022
Hello Richard,Thank you for taking the time to share your comments regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Theresa

Stayed 1 night in Nov 2022
Response from Manager on 21 Feb 2023
Hello Theresa,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 6 nights in Oct 2022
Response from Manager on 20 Jan 2023
Hello Robert, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Manager on 12 Oct 2022
Hello Lisa,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Manager on 21 Sept 2022
Dear Guest, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and conviement
Stayed 1 night in Sep 2022
Response from Manager on 18 Sept 2022
Hello Amy,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

William

Stayed 1 night in Sep 2022
Response from Manager on 12 Sept 2022
Hello William, Thank you for taking the time to share your rating of our hotel. Please reach out and share your feedback. We hope to earn your business again on your next travels.

8/10 Good

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Jun 2022
Response from Manager on 14 Jun 2022
Hello charles, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Deborah

Super nice place to sleep over
Stayed 1 night in Jun 2022
Response from Manager on 9 Jun 2022
Hello Deborah, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything there from the front desk associate to housekeeping...
Stayed 2 nights in May 2022
Response from Manager on 10 Jun 2022
Hello Jane, Thank you for sharing your experience with us. We appreciate the input referring to our housekeeping as well as our front desk. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Gail

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room and common area very clean and updated. We asked for early check in and received it. Day person on duty was very friendly and accommodating.
Stayed 2 nights in Apr 2022
Response from Manager on 26 Apr 2022
Hello Gail, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Good

Trent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Apr 2022
Response from Manager on 25 Apr 2022
Hello Trent, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Hope

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Quality Inn in Demopolis was wonderful...new, clean and comfortable.The breakfast was very good, too! I would recommend this hotel to anyone.
Stayed 1 night in Apr 2022
Response from Manager on 12 Apr 2022
Hello Hope, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 14 Feb 2022
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travel
The hotel was very clean But you could hear next door and anytime someone was in the hall. We heard the tv, snoring and coughing from next door. Needless to say we did not sleep well.
Stayed 1 night in Jan 2022
Response from Manager on 28 Jan 2022
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our tv. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Manager on 21 Jan 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

6/10 Okay

Gordon

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2021
Response from Manager on 7 Nov 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

10/10 Excellent

Jerzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Manager on 30 Oct 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 Good

Crishonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a few pricing issues but nothing that they did not resolve. I came home for my school homecoming festivities. My husband and I really enjoyed the stay. The bed is soooo comfortable.
Stayed 2 nights in Oct 2021
Response from Manager on 19 Oct 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Erin

Travelled with family
Liked: Cleanliness
Basic but clean. Not much has changed since my first stay last year
Stayed 1 night in Oct 2021
Response from Manager on 14 Oct 2021
I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. I hope you will remember our attributes and return to see how we have improved.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Manager on 10 Oct 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 Good

Phillip

Stayed 1 night in Sep 2021
Response from Manager on 5 Jan 2022
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 Excellent

Anita K

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk person , Amanda was amazing, she was very helpful when the cable box wasn’t working. She made three trips from desk to room trying out remotes and changed out the box and it worked. She was friendly and helpful. We were impressed with her and the cleanliness of the facility and room.
Stayed 2 nights in Sep 2021
Response from Manager on 28 Sept 2021
Guest satisfaction is our number one objective so we really appreciate the input regarding our front desk and your comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Sep 2021
Response from Manager on 20 Sept 2021
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Rough night, but local police saved the night.
A Florida tag car (make and model were given to the front desk) parked outside our hotel room window went off 8 different times over a 30-35 minute period. I went by the front desk 3 times. Finally called 911 after 35 min and police called the hotel. The car stopped alarming. The 2 hotel desk employees said they would notify the manager about it. Maybe the staff were newbies and unsure what to do. Hotel guests shouldn’t have to call the police, desk clerks should take care of mischief. However the hotel was clean and comfortable.
Stayed 1 night in Sep 2021
Response from Manager on 18 Sept 2021
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.