Exterior

Reviews of Comfort Inn US Hwy 80

2.5 out of 5
Comfort Inn US Hwy 80
943 Highway 80 W, Demopolis, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 138 reviews" "
Rating 8 - Good. 44 out of 138 reviews" "
Rating 6 - Okay. 11 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Courtney,We value your feedback and apologize for any inconvenience during your stay. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for bringing this to our attention.

8/10 Good

Anthony

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Anthony, We appreciate you choosing our hotel for your stay! Please do not hesitate to reach out to us with any feedback you may have from your experience; we always strive to improve. We hope to welcome you back soon for an even better stay!

6/10 Okay

Kristen M.

Stayed 2 nights in Jan 2024
Response from Manager on 13 Feb 2024
Hello Kristen M.,We're sorry to hear that your recent stay with us was not fully satisfactory. We genuinely value your input and would appreciate it if you could kindly reach out to our hotel directly to discuss your experience in more detail. We hope to have another opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

RICHARD

Stayed 9 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello RICHARD,We appreciate your perfect rating and are thrilled to hear that you had a wonderful stay with us. Please don't hesitate to reach out to us directly if you have any further feedback or if there is anything we can do to assist you in the future. We hope to welcome you back soon.

2/10 Terrible

RICHARD

Stayed 8 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello RICHARD, We're sorry to hear that your experience with us fell short of your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, as it allows us to address and improve upon any areas of concern. We value your insights and hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Patsy

Stayed 1 night in Nov 2023
Response from Manager on 26 Dec 2023
Hello Patsy,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and comfortable. Really good mid level motel
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello James,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our accommodations clean and comfortable. Our team strives to provide a pleasant experience for all of our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello David,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any suggestions or feedback about your stay, please do not hesitate to contact us directly. We hope to welcome you back in the future for another memorable stay!

8/10 Good

Donald, Darby

Travelled with family
Liked: Staff & service, property conditions & facilities
Front Desk staff are exceptional
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Donald,Thank you for your kind words about our exceptional Front Desk staff. We appreciate your recognition and will pass along your praise to them. We strive to provide excellent service to all our guests and we're delighted to hear that our team made a positive impression on you. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Jon,We appreciate your kind words about our friendly staff. We strive to provide excellent service to all of our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to paint bathroom doors, overall nice place to stay,
Stayed 2 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello Tony,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to see you again in the future.

10/10 Excellent

Gary

Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Gary,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Susie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not book again at this location. I was NOT comfortable in the assigned room. The ceiling was badly stained and beginning to peel. The carpet was ruff and felt like walking on concrete (with shoes on my feet). The coffee machine, I refused to use. Some of the Coffee packages had food droplets on them. The A.M. female desk clerk showed no social graces. However, accolades to the male night shift desk clerk.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Susie, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 Good

Osatohanmwen

Stayed 1 night in Aug 2023
Response from Manager on 16 Sept 2023
Hello Osatohanmwen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Hello Matt,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Manager on 27 Jul 2023
Hello Gerald,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When ever we are in Demopolis, COMFORT INN is where we stay. We have stayed at this Comfort Inn multiple times and each stay is as pleasant as the previous stay. The facility is wonderful and so is the staff.
Stayed 3 nights in Jun 2023
Response from Manager on 4 Jul 2023
Hello Georgia,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your insights regarding our facility. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great employees. Great breakfast. Nice rooms. Quiet. Best hotel experience in a long time. A
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Stephen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Carolyn

Travelled with partner
It was good
Stayed 3 nights in Jun 2023
Response from Manager on 28 Jun 2023
Hello Carolyn, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

ALBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on 29 Jun 2023
Hello ALBERT,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Joseph

Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Joseph,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Patrick

Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Patrick,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Antonette

Travelled with family
Property has a musty dirty old smell throughout the facility.
Stayed 2 nights in May 2023
Response from Manager on 31 May 2023
Hello Antonette, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Anna, Augusta

Travelled with group
Location
Stayed 1 night in May 2023
Response from Manager on 4 May 2023
Hello Anna, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but priced high due to season/area
Hotel was fairly nice. Very satisfied with the breakfast. Paint was chipping in places and the walls seemed paper thin as I was able to here a lot of sound from rooms next door.
Stayed 1 night in Apr 2023
Response from Manager on 22 Apr 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service. Although. we are sorry to hear that you have experienced some other rooms noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hi William,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Manager on 29 Mar 2023
Hello Britney,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DD
Nice room. Clean and organized well. I would recommend the Comfort Inn in Demopolis. Very nice room and reasonable cost
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Dear Guest,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Mavis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a few cleanliness issues but the friendliness from the staff made everything ok because they took care of the problems with speed
Stayed 2 nights in Mar 2023
Response from Manager on 15 Mar 2023
Hello Mavis,Thank you for your review and comments regarding our staff. Please do come see us again.

8/10 Good

Jenny, Loxley

Stayed 2 nights in Feb 2023
Response from Manager on 7 Mar 2023
Hello Jenny,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little peace and quiet
It was very quiet and cozy. Room was very clean and fresh. House keeping gave me extra towels for day 2. Very nice staff . Well book there again !!
Stayed 2 nights in Jan 2023
Response from Manager on 2 Feb 2023
Hello Chrissy,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and also our towels. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just kids playing making a lot of noise during sleep time
Stayed 2 nights in Jan 2023
Response from Manager on 17 Jan 2023
Hello Carl,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Patrick

Stayed 1 night in Dec 2022
Response from Manager on 23 Dec 2022
Hello Patrick,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and would stay again.
Stayed 1 night in Dec 2022
Response from Manager on 20 Dec 2022
Hello Regina,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to rest
Stayed 3 nights in Nov 2022
Response from Manager on 26 Nov 2022
Hello Aaron,We appreciate the comments, especially with regards to your opinion of our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Sleep
very peaceful, clean and airy. I totally enjoyed my stay.
Stayed 2 nights in Oct 2022
Response from Manager on 25 Oct 2022
Hello Ken,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, property was quiet and well maintained.
Stayed 2 nights in Aug 2022
Response from Manager on 7 Sept 2022
Hello Mel, Thank you for your review and comments regarding our room and your comments about our property. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Jerome

Stayed 3 nights in Aug 2022
Response from Manager on 4 Dec 2022
Hello Jerome,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Morgan

Stayed 3 nights in Jun 2022
Response from Manager on 25 Sept 2022
Hello Morgan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Waqas

Stayed 7 nights in Feb 2022
Response from Manager on 24 Sept 2022
Hello Waqas,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Monroe, Greensboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Manager on 28 Jun 2022
Hello Monroe, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Assistant Manager on 22 Mar 2022
Thank you so much

4/10 Poor

Tara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was horrible! Too hard. Also didn’t like the pillows as well. The hallways had a bad smell and our first room did as well, had to change rooms because of it. This hotel has potential, but needs to be remodeled ASAP. Needs New beds, furniture, carpet, floors, doors, bathtubs and pillows! Please upgrade!
Stayed 2 nights in Feb 2022
Response from Manager on 5 Mar 2022
I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

10/10 Excellent

Sharron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely
It was nice and with good breakfast choices for the kids.
Stayed 1 night in Feb 2022
Response from Manager on 26 Feb 2022
Thank you for sharing your experience with us. We appreciate the input referring to our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and good morning breakfast
Stayed 1 night in Feb 2022
Response from Manager on 26 Feb 2022
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Schanell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great keep up the great job
Stayed 2 nights in Feb 2022
Response from Manager on 22 Feb 2022
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

lisa

Business traveller
Liked: Cleanliness
Disliked: Room comfort
The bed felt like a slab, very uncomfortable. But the absolute worst part of the stay was the fact that their is apparently no insulation in thr walls or ceiling and you can hear thr next room flush the toilet and people walking upstairs. I was awaken several times in the night by slamming doors and people walking over head. I will never stay there again!
Stayed 1 night in Feb 2022
Response from Manager on 5 Feb 2022
Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kendal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great. The room was clean and comfortable. The staff was friendly and helpful. The breakfast was really good. Would definitely stay there again.
Stayed 1 night in Dec 2021
Response from Manager on 15 Dec 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Melissa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was very friendly. Was disappointed with the grab and go breakfast.
Stayed 1 night in Nov 2021
Response from Manager on 17 Nov 2021
Thank you for taking the time to share. We appreciate your feedback regarding our staff as well as our breakfast. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Gerald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was fine. Coffee came from some type hot water machine, tasted like a mixture of fresh pavement blacktop, and pond slime, not recognizable by any sane person as coffee. No breakfast was offered.
Stayed 1 night in Nov 2021
Response from Manager on 13 Nov 2021
Thank you for your valuable opinion regarding our breakfast as well as our room. Your voice is very valuable to us and we hope you will return on your next travels.