Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
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Reviews of Decatur Conference Center & Hotel

2.5 out of 5
Decatur Conference Center & Hotel
4191 US 36 West (Wyckles Rd.), Decatur, IL

Reviews

7.6

Good

Rating 10 - Excellent. 201 out of 674 reviews" "
Rating 8 - Good. 226 out of 674 reviews" "
Rating 6 - Okay. 137 out of 674 reviews" "
Rating 4 - Poor. 78 out of 674 reviews" "
Rating 2 - Terrible. 32 out of 674 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Melanie, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. We were glad to have a dining option on- site (Sports bar/restaurant for dinner and brrakfast included was good!). Our room was good,and the kids enjoyed the pool. There were a few aspects of the hotel that were a bit run-down. It was an intriguing, big hotel but it gave a 'vacant' vibe in some ways. I would stay there again if i need to be in Decatur:)
Stayed 1 night in Apr 2024

8/10 Good

Curt

Liked: Cleanliness, staff & service
I was looking forward to a nice soak in the hottub and it was out of order, but the bed was very comfortable! The entire facility is gigantic and I would reccommend for any convention.
Stayed 1 night in Apr 2024

8/10 Good

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Jill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good.
Stayed 1 night in Mar 2024
Response from Coral on 13 Mar 2024
Jill,Thank you for taking the time to complete this survey. We are sorry to hear your experience was less than satisfying.We do care about the comfort of our guests and hope you'll choose to stay with us again in the future.Regards,Coral Worthey-TurpenGuest Services

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is reliably accommodating and the staff is always friendly. Great pool, nice workout room and full breakfast make for a complete stay.
Stayed 1 night in Mar 2024
Response from Coral on 5 Mar 2024
Timothy,Thank you for taking the time to complete this survey. We are pleased to hear you enjoyed your stay.We hope you'll stay with again in the near future!Regards, Coral Worthey-TurpenGuest Services

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Coral on 26 Mar 2024
Julie,Thank you for taking the time to complete this survey. We're pleased you enjoyed your stay and not only hope you'll stay with us again in the near future but refer us to your friends and colleagues.Best regards, Coral Worthey-TurpenGuest Services

2/10 Terrible

CHRISTOPHER C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Coral on 27 Feb 2024
Mr. Bracken,Thank for taking the time to complete this survey. We're sorry your recent experience with us less than satisfactory. It will be looked into on our end.We do appreciate your business and hope you will stay with again in the near future.Coral Worthey-TurpenGuest Services

10/10 Excellent

Chad

Stayed 1 night in Jan 2024
Response from Coral on 19 Feb 2024
Chad,Thank for your kind response/rating in regard to your stay at our hotel. We hope you'll visit the Decatur Conference Center and Hotel again soon and refer your friends.

8/10 Good

Zeph

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good but not great. Service could improve.
I stayed at the hotel with kids for a week over Christmas. The rooms were clean and comfortable but I think we went the whole week without housekeeping. We never got clean towels even though there were multiple people in the room. The kids used the pool and there is a sign saying to leave the pool towels by the pool which is stupid because they dripped on the floor the whole quarter mile that the pool is from the rooms. They also would only authorize my key card for 3 days at a time. This resulted in me coming back late exhausted with rowdy kids to be locked out of the room and the front desk is as far away from the rooms as the pool is. For the good, the included breakfast was great with lots of selections. It is still warm-up stuff but there is always bacon or sausage and fruit and everything. I think the stay was a fair value for the price overall. I like the location better than in Forsyth and you get basically the same thing as the Hawthorne but for less money. It is better than the hotel in Mt Zion.
Stayed 7 nights in Dec 2023
Response from Coral on 27 Feb 2024
Mr. Greenwell,Thank you for taking the time to complete this survey. I apologize for the delayed response. I was out of the office for some time due to an injury.We do appreciate your business and hope you will stay with us again in the future.Regards,Coral Worthey-TurpenGuest Services

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas with my boys
Amazing hotel. Only complaint was the pool was cold.
Stayed 1 night in Dec 2023

6/10 Okay

Sean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

wayne

Stayed 1 night in Dec 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, priced accordingly
Very comfortable and clean. Front desk employees were very polite. The only downfall I have experienced is the bar and grill have never been open, even on a friday night. I travel here frequently for family and highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Taryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Loved this place!Room was very clean..breakfast was delicious and hot!Coral at front desk was so nice..Definitely would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Alison

Stayed 1 night in Nov 2023

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was an issue with check in, as I was told that my reservation was put in for September and not October. After about 10 minutes, it was resolved. However, the next day housekeeping and front desk called to ask if we were checking out when I had booked for 2 nights.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ronald S Hedgcock

Stayed 1 night in Oct 2023

4/10 Poor

Robin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Sad to see such a great memory fall so short of what it used to be. Stayed 4 days and didn't get bed/towel service. Plumbing was a mess. Rooms smelled. Restaurant was closed. Staff was kind and eager to serve, just not enough of them I suppose.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was friendly and my room was clean. However it was also very dated. The bedding was extremely worn, the bathroom lights flickered the entire time and the internet was horrific. I had to go to a local coffee shop to get enough speed to do any real work.
Stayed 1 night in Oct 2023

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Shower needed to be worked on. Accessible clothes rack not sturdy enough to hold my clothes. You want me to have a good nights sleep, get quality pillows. HVAC unit very loud - hard to sleep with it going on and off all night. People friendly, facility quiet, and I s clean.
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Stayed 2 nights in Oct 2023

8/10 Good

tracy a

Travelled with family
Liked: Cleanliness, staff & service
Our room was great except for the pillows. The pillows were tiny for a king sized bed. They were also very mushy. Free breakfast was fabulous! The hotel was quiet; we didn’t hear any other people. It was very inconvenient to park by the rooms, but to have to walk a long distance to the lobby to check in. My husband is disabled and the hike to the lobby was difficult. I had to drive around the building to pick him up
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 1 night in Oct 2023

2/10 Terrible

Pete

Business traveller
Disliked: Staff & service
No room at the Inn.
Arrived after 12 hour trip at midnight. They said they had my reservation but had no rooms available. Had 1 room but is was reserved for a Silver member. Called 4 other local hotels, all full. Booked a Baymont across street. Upon arrival they too said no rooms. Drove 10 miles further and got billed for a third hotel. Asleep at 130 am. Ruffem schnuff em....
Stayed 1 night in Sep 2023

6/10 Okay

JAMES, Cartersville

Liked: Cleanliness
A bit dated electronics access. Functional but dated.
Stayed 2 nights in Sep 2023

10/10 Excellent

NANCY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, they have a very good breakfast. Everyone was very friendly.
Stayed 1 night in Sep 2023

6/10 Okay

C Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had requested, and received confirmation for, a room with 2 queen beds. Instead, our room has one king. Liveable, and not wi=orth the trouble to change, but not what we really wanted.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Just OK Not what you expect of a Conference Cnt
First let me say, all the the staff we encountered were amazing and friendly. That is what made this stay OK. The actual accommodations are dated and need a good cleaning. The location had ample parking. A disappointment for the price and anticipation of a modern conference center.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff Good complimentary breakfast Would have been better if the lounge was open with some entertainment
Stayed 2 nights in Sep 2023

10/10 Excellent

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Denise

Travelled with partner
The hotel is OK… it old and outdated but had potential to be great
Stayed 2 nights in Aug 2023

6/10 Okay

Tammy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Richard

Stayed 1 night in Aug 2023

2/10 Terrible

JOHN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hot tub was not in service
Stayed 1 night in Aug 2023

4/10 Poor

Jon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Every night we had people making noise and waking us up, you could hear every word from the room next door, and in the hallway they scheduled a wedding party that screamed, yelling, and beating on the walls in the middle of the night to a group of ladies staying across the hall from each other opening and closing the door every 5 minutes late into the morning
Stayed 4 nights in Aug 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique inside, lobby and hallways very pretty
Stayed 1 night in Aug 2023

4/10 Poor

Cheryl

They didn't clean my room until I checked out.
Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Liked: Staff & service, amenities
Both the sauna and hot tub were closed down. Rooms need to be updated, It may be time to reseal the tub/ shower combo!
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
convenient, clean, space worked great for us. Excellent communication from hosts.
Stayed 1 night in Aug 2023

6/10 Okay

Venice

The inside was gorgeous and very elegant. The guests were very friendly. One thing I didn't like bout my room was the restroom smelled of strong urine due to a urine soaked shower curtain. The bed was comfortable despite worn out linens with small holes. Never the less I had a comfortable sleep and enjoyed a complimentary breakfast which was magnificent ,so it was a positive experience even though the hot tub wasn't working....I still enjoyed the pool which is overdue for a cleansing. To sum it u in a nutshell...I will return there for another stay.
Stayed 1 night in Jul 2023

4/10 Poor

Kay

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms were not clean at all there was blood on the sheets and open condoms on the floor which lets me know the rooms were half way cleaned. It smells old through your the hotel not the same conference I use to go to years ago.
Stayed 1 night in Jul 2023

6/10 Okay

Pam

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is in desperate need of a make over. The parking lot has weeds growing in the cracks, doors are taped shut, the halls smell musty. The room we got overlooked an atrium so no outside window. The bar and grill on the property had no food with the exception of 4 types of pizza. However the room was clean.
Stayed 1 night in Jul 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again
Stayed 1 night in Jul 2023

4/10 Poor

Kathryn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our first room was on the main level and our room window opened to an interior hallway, through which a wedding party was using to access their event room. Very loud. Our first room was not vacuumed and there was a dirty sock laying next to the bed. The bed linens were so worn that there were tiny holes throughout the sheets and pillowcases. worse than something you would pick up at Goodwill. We asked for a new room and got one on level four. Much quieter. This time it was vacuumed. And the bathroom with some hot clean. Although the grout and workmanship on the tile was not great. The sheets were still worn. The clerk at the front desk at check in couldn’t tell us if breakfast was being served on the weekend until nine or 10 in the morning. Apparently Sunday is not always a weekend day? The pool looked great, but with the wedding party, we decided not to use the pool.
Stayed 1 night in Jul 2023