Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from OSAKA

巨大なホテル

Posted 08-May-2016
Pros: すり鉢状のプールはクールだし、死海ビーチもプライベートで人が少なく快適です。泥パックの気持ちいいです。
Cons: 難点はシャワーの水圧が低いこと。あと食事はホテル内でするしかないが、非常に高い!タイ料理、イタリアンで食べましたが、2品2杯でだいたい8000円程度になります。レストランの充実と値段を下げること。
Location: 眼に前の死海が素晴らしいです。プライベートビーチでの泥パックも素敵です。場所的にはいいところにあります。
巨大な素敵なホテルです。すり鉢状のプールはクールだし、死海ビーチもプライベートで人が少なく快適です。部屋はシンプルだけど眺望の良い部屋だと死海が見渡せます。難点はシャワーの水圧が低いこと。あと食事はホテル内でするしかないが、非常に高い!タイ料理、イタリアンで食べましたが、2品2杯でだいたい8000円程度になります。朝食はビュッフェでまあまあの品数でいい感じです。
5out of 5
by A verified traveller from Montreal, Quebec

Close to the Dead Sea

Posted 13-Apr-2016
Had 12 hours to stay in Jordan so decided to visit the Dead Sea. Arranged airport transport with the hotel (pickup and drop off) via emailing the concierge. My room was upgraded upon arrival to the villa section of the hotel. Spent quality 3 hours at the Dead Sea and the spa then dinned at their Italian restaurant. Overall booked and arranged the Dead Sea visiting the night before my travel to Jordan and everything went smoothly. Definitely worth visiting the Dead Sea!!
Comment from Hotel Management
10-May-2016 by Kempinski Hotel Ishtar Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are very glad to hear that we were able to provide with a remarkable stay during your visit to this unique place - the Dead Sea. We Look forward to welcoming you in the nearest future. Best regards, Your Kempinski Hotel Ishtar Team
4out of 5
by A verified traveller

Beautiful views of Dead Sea

Posted 05-Apr-2016
Pros: Room was very comfortable and clean. Everything as expected.
Cons: Signage to find pools out of main building.
Location: Lots to do if you have access to a car.
Kempinski Ishtar is pretty much as advertised. Beautiful and luxurious setting on the Dead Sea. Bring your wallet, but expect a pleasant experience.
Comment from Hotel Management
09-Apr-2016 by Manal , Hotel Management
Dear Valued Guest, We would like to thank you for choosing Kempinski Hotel Ishtar Dead Sea for your recent stay. We are very pleased to read that you had an enjoyable stay with us. It is encouraging for the entire team to receive such a warm comments. We thank you very much for your patronage and look very much forward to welcoming you back at our hotel soon! Best Regards.
5out of 5
by A verified traveller from Amman

Nice 5 star hotel, but

Posted 13-Mar-2016
Pros: The location, pools, food and the staff
Cons: They should pay more attention to the maintenance requirements
Location: Dead Sea ! what else do you need there :)
The hotel is very nice and the pools are great, we have enjoyed our stay there. however there was this little thing about the room maintenance as we woke up one morning and we didn't find any cold water in the bathroom all what was there is the hot water also the shower didn't work, when I called the maintenance they said it will be fixed in 5 minutes but it took them more than 30 minutes to get the cold water again and the shower was never fixed ! I would say that everything in the hotel is 5 start quality however this little thing just ruined everything for us !
Comment from Hotel Management
04-Apr-2016 by Ibrahim , Hotel Management
Dear Valued Guest, Thank you very much for taking out valuable time to give us your feedback in regards to your stay with us. We were so happy to hear you had a good experience, it means the world to us to hear when we have had a success. It is our constant effort to make you feel home and I feel delighted that we were successful. We pride ourselves on hospitality and you clearly witnessed it. Nevertheless, I am saddened to learn that your stay with us was less then exceptional. Rest assured that your comments were delivered to the concerned team. We value your patronage; we really feel motivated and are ready to serve you on your return visit.
3out of 5
by A verified traveller

Posted 27-Feb-2016
Very nice hotel but there was no entertainment. It was very boring in the evening
5out of 5
by A verified traveller

Nice hotel not close to the beach

Posted 16-Feb-2016
All was emazing and the staff is well prepared The hotel is huge and one of the kind
Comment from Hotel Management
21-Feb-2016 by Ibrahim , Hotel Management
Dear Tariq, Thank you for taking the time to post your feedback following your stay with us. We are very happy to hear you enjoyed our hotel and found everything impeccable. We look forward to welcoming you again soon. Best Regards,
3out of 5
by A verified traveller

Posted 04-Jan-2016
Pros: Mud
Cons: Better program
No good, no fun for kids!!!! My son was not allowed to use indoor and some of the outdoor pools, so we could not enjoy as well! To expensive for the service provided. Spa is very, very expensive. Room service: After 1 hr waiting we got the worse dish ever. Not 5 star hotel! We will not go back.
Comment from Hotel Management
15-Feb-2016 by John , Hotel Management
Dear Valued Guest, Firstly we would like to thank you for taking the time to post a review about your recent visit to Kempinski Ishtar Dead Sea. Only guests support and honest opinion create the possibility to hold and to improve our quality standards, you and also we expect from us. Please accept my sincerest apologies on behalf of myself and the entire team for not providing you with a memorable stay. We really hope you will give us a second chance to cut a better figure. We truly hope to welcome you back in the future in order for us to provide you with a smooth and flawless stay.
5out of 5
by A verified traveller

良いホテルですがコテージの空調は微妙です。

Posted 13-Dec-2015 on Hotels
とても良いホテルです。食事はおいしいです。スタッフも良い。しかしスパはレベルと価格が合っていません。 また、お部屋の空調には苦労しました。快適な状態にできませんでした。風邪をひきました。温度を上げると極端な乾燥、そのエアをもろに体で受けることになりました。
3out of 5
by A verified traveller

Good Hotel for Jordan

Posted 10-Dec-2015
Our room the first night was not good... Mosquitos everywhere, hairs in the bath tub and a staff member opened our door to enter our room at 8:30pm when we were in bed...the staff was good and changed our room the next day. The hotel was nice for Jordan but not up to Kenpinski standards. It didn't feel like a 5 star. The "Italian" restaurant had wicker tables! It felt like a pool bar but with really expensive prices.
Comment from Hotel Management
15-Feb-2016 by John , Hotel Management
Dear Valued Guest, Firstly we would like to thank you for taking the time to post a review on Expedia.com. Only guests support and honest opinion create the possibility to hold and to improve our quality standards, you and also we expect from us. It is regrettable that we haven’t been able to live up to your expectations during your recent visit here at Kempinski Hotel Ishtar Dead Sea. Indeed it’s a shame that your Food and Beverage experience was such of negative nature! Your feedback has been duly noted by the Food and Beverage Department Director so that we may improve the quality of our service and the variety of food delivered for future guests. Please accept our sincerest apologies on behalf of myself and the entire team for not providing you with a memorable stay.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Nov-2015 on Hotels