Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Posted 04-Jan-2016
Pros: Mud
Cons: Better program
No good, no fun for kids!!!! My son was not allowed to use indoor and some of the outdoor pools, so we could not enjoy as well! To expensive for the service provided. Spa is very, very expensive. Room service: After 1 hr waiting we got the worse dish ever. Not 5 star hotel! We will not go back.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel for Jordan

Posted 10-Dec-2015
Our room the first night was not good... Mosquitos everywhere, hairs in the bath tub and a staff member opened our door to enter our room at 8:30pm when we were in bed...the staff was good and changed our room the next day. The hotel was nice for Jordan but not up to Kenpinski standards. It didn't feel like a 5 star. The "Italian" restaurant had wicker tables! It felt like a pool bar but with really expensive prices.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 04-Nov-2015 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveller from Wien

Schöne weitläufige Hotelanlage mit großer Strand.

Posted 01-Nov-2015
Pros: Die angenehme Ruhe, die Natur in der Anlage, die Poolanlagen, die Aufmeksamkeit und Freundlichkeit des Personals. Sauberer Strand.
Cons: Im Spa fehlt die Wohlfühlatmosphäre gänzlich, ist überteuert und unpersönlich. Der Zugang sollte frei werden-ausgenommen Behandlungen .
Location: Von Amman 65 km entfernt, Mount Nebo ist 1/2 Std, Madabe ca 3/4 Std Fahrt entfernt. Diesmal war für uns nur Hotelaufenthalt...
Freundlich begrüßt an der Rezeption erklärte man uns, dass wir ein Zimmer - Upgrade bekommen-und dieses war fantastisch! Großes Zimmer mit großer Terrasse Bungalowartig in der ersten Reihe - mit Blick direkt auf die See und herrlich ruhig. Genauso wie wir es uns gewünscht hatten. Täglich ein umfangreiches Frühstücksbuffet mit ziemlich Allem was man sich vorstellen kann und was nicht vorhanden war wurde auch prompt gebracht. Positiv bewertet werden kann die Freundlichkeit vom Personal im allgemeinen, die schöne Abend Atmosphäre am Restaurant Ashur (das Essen ist mal gut mal weniger - leider) der herrliche Blick von der Bar-Terrasse -hier würde ich mir mehr Programm für die Gäste wünschen- Combo oder Bar-Musik eventuell Tanzmöglichkeit.. Wir hatten eine Woche Aufenthalt es gab nur eine Bauchtanz-Einlage ... Alles in Allem hatten wir einen sehr schönen Aufenthalt im Hotel - Tamara hat dazu großartig beigetragen; Sie hatte uns extra begrüßt, sich über alles erkundigt und für einiges gleich Abhilfe gesorgt. Für die Vorkommnisse die nicht Kempinsky-Standards entspricht wurden entweder gleich beseitigt und/oder wir mit Aufmerksamkeiten dafür entschädigt... :) Ja wenn konstruktive Kritikpunkte angenommen und nachgebessert werden ist Kempinsky Ashtar auch für längere Aufenthalte ein wunderbarer empfehlenswerter Ort!
4 out of 5
Recommended
for Everyone
by A verified traveller from ohio

Wonderful hotel

Posted 29-Oct-2015
Pros: Facilities, room, staff, location
Location: Close the Bethany on the river, mt Nebo. 45 min from Amman.
We had a wonderful experience. Stayed one night on grand tour of Middle East. The hotel and grounds are spectacular. We used the spa, which was amazing after a day walking around tourist sights. Close to Bethany on the river and mount nebo. We were upgraded to an Ishtar room with a balcony overlooking the Dead Sea, and the free minibar drinks was a nice touch. Overall we were amazed with the hotel and of course the warmth of Jordanians everywhere as well.
Comment from Hotel Management
22-Nov-2015 by GM, Hotel Management
Dear Valued Guest, Thank you very much for staying with us, it is an honor to receive your wonderful review on Tripadvisor. We are thrilled to learn you enjoyed staying at our property and found everything impeccable, indeed we deeply appreciate your comments on the service, staff and rooms. We look forward to welcoming you back during your next Dead Sea trip.
5 out of 5
Recommended
for Couples
by Rushdi

This traveller left a rating score only Posted 16-Oct-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2015
The perfect relaxing haven! We got exactly what we expected out of this stay. Keep it up!
Comment from Hotel Management
22-Nov-2015 by GM, Hotel Management
Dear Valued Guest, Thank you very much for staying with us, it is an honor to receive your wonderful review on Tripadvisor. We are thrilled to learn you enjoyed staying at our property and found everything impeccable, indeed we deeply appreciate your comments on the service, staff and rooms. We look forward to welcoming you back during your next Dead Sea trip. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Oct-2015
They have to take care regarding AC temperature in hotel it is very cold
4 out of 5
Recommended
for Families
by Hilary from Wellington, New Zealand

great location

Posted 01-Oct-2015 on Hotels
The pools were definitely the high light of this hotel along with the location. The service was ok but the food was terrible
Comment from Hotel Management
02-Jan-2016 by Ibrahim, Hotel Management
Dear Hilary, We would like to take this opportunity to thank you for sharing your review with us following your recent stay at Kempinski Hotel Ishtar – Dead Sea. I am very pleased to read that you enjoyed your stay and acknowledge so many positive elements. I regret that your Food and Beverage experience was not up to your expectations! your comments have been discussed with our Director of Food and Beverage. Thank you once again, for your comments and for your support, and I look forward to welcoming you back in the near future. Sincerely Yours, Sebastien Mariette General Manager
5 out of 5
Recommended
for Families
by Nadeen

This traveller left a rating score only Posted 30-Sep-2015 on Hotels