Ratings based on 354 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from saudi arabia

Posted 07-Sep-2017
was Great the staff were helpful and the rooms were great
Comment from Hotel Management
10-Sep-2017 by Digital Team , Hotel Management
Dear valued guest, thank you very much for posting your review online. It is with pleasure to receive your nice comments. We hope to welcome you back again as our most valuable guest. Warm Regards, Sebastien Mariette General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Fab location on the Dead Sea

Posted 05-Sep-2017
Pros: Location. Lovely grounds. Very nice and friendly staff all throughout the hotel (ie, check in, pool, restaurants, bars, etc).
Cons: Room decor
Hotel's outside facilities are lovely and vast. Lots of great landscaping and various pool settings which make it fun to explore. Although we were kindly upgraded to a suite within the main building and the room was quite large with a very nice terrace, the room's décor felt dated and detracted from the serene location of the hotel on the idyllic Dead Sea. Bathroom especially felt old.
Comment from Hotel Management
07-Sep-2017 by Digital Team , Hotel Management
Dear valued guest, Thank you for posting your review on your recent stay at Kempinski Hotel Ishtar. It is with great pleasure to receive such a glorious feedback on the product and service provided and we are happy that you felt pampered by our well trained and well known for its friendliness staff. We are grateful for your remarks regarding the rooms furniture, we will take your comments into consideration for future improvements. We hope to be of your service again should your travels bring you back at the Dead Sea. Warm Regards, Sebastien Mariette Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Excellent resort by the Dead Sea

Posted 30-Aug-2017
Pros: The staff was great! Polite, efficient and courteous. As mentioned in many other reviews, Ivan is a really special addition to the hotel staff.
Location: Close to Amman, but also to many other attractions, which are in driving distance. We took a day trip to Madaba, and it was very convenient.
The location of this resort, as well as the buildings, grounds and facilities are excellent, and feel very luxurious. The rooms are very large and well appointed, even if the décor is by now quite outdated. Also, the furniture in our room was showing its age, but this detail did not impact the overall impression too much.
Comment from Hotel Management
05-Sep-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to review our property. We are happy to hear how much you enjoyed your stay with us and that you took home some unforgettable memories. It gives me great pleasure to know that our team worked hard to ensure that you had a wonderful experience. I am thrilled to share your compliments with them. We hope to welcome you back the next time you are in the Dead Sea. Warm regards, Sébastien Mariette - Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Amman

Wonderful

Posted 24-Aug-2017
Just wonderful Everything is nice The best hotel to relax at the dead sea area
Comment from Hotel Management
05-Sep-2017 by Digital Team , Hotel Management
Dear Valued Guest, thank you for choosing our property for your recent stay. I am so glad to read you loved your overall stay with us. We'd love to welcome you back again! Warm regards, Sébastien Mariette – Cluster General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Abu Dhabi

Excellent with just a few minor problems

Posted 19-Aug-2017
Pros: It is the best place in the dead sea to spend a luxurious few days where you don't count the cost. In this regard no disappointments.
Cons: I suspect that the small problems will become bigger when the hotel is very busy. It was very quiet when we where there.
The Good: Nice Location with excellent facilities and friendly and helpful staff. Service on the whole is very good with the staff going out of their way to make you feel welcome and to help wit anything you need. The Spa is excellent. It is expensive but i did not feel that we did not receive value for the money we paid. Internet WiFi is great. Its free, its everywhere in the hotel / Spa and it works well enough to stream videos from you tube. Top marks for the Wifi. The weaknesses. Senior staff are well trained and very good. Its the junior members that let the side down a bit. A few small slip ups had to be corrected by the senior members which is fine but better if it doesent happen in the first place. These were minor issues and in no way reduced the enjoy-ability of our stay. The place is a bit dated. It is fitted out to a high specification and its very comfortable and pretty well looked after but it is somewhat old. We had no issue with this as the functionality of everything was fine. Food and beverage is expensive for what it is. The quality of the food is fine but its very expensive for what it is. Alcohol is CRAZY expensive with Cloudy Bay White wine priced at $210 when it costs around $40 in a shop, This is before the mandatory 10% tax and 7% service charge, What is more the hotel strictly forbids you from bringing anything in with you and so you are a hostage to this pillaging. One positive: water in the room is free which is great,
Comment from Hotel Management
05-Sep-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to post your review. We are glad that you had an enjoyable stay with us. However, we sincerely apologize for the issues you have encountered during your stay. We will share your comments with our concerned departments to address these issues. We appreciate your comments and hope that you will return to stay on your next visit to the Dead Sea. Warm regards, Sébastien Mariette - Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Excellent hotel with outstanding staff

Posted 25-Jul-2017
Pros: Staff Cleanliness Attention to detail Beautiful setting
Location: Beside the Dead Sea - private beach Close to Mount Nebo, Jerash, and the Baptism site, (plus many more interesting places to visit)
This is a 5 star+ hotel in my opinion. The level of standard from staff, hotel cleanliness, facilities, attention to detail is outstanding. You are welcomed from the moment you step into the hotel, to the moment you leave. The staff are exceptional. I cannot recommend this hotel enough!
Comment from Hotel Management
29-Jul-2017 by Digital Team , Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea. We were delighted to receive your positive comments regarding your experience and we hope you fully enjoyed our facilities. We hope to see you again in the nearest future. Warm regards, Sébastien Mariette – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Most amazing stay ever!

Posted 10-Jul-2017
I had the best time here. Being a young solo female traveler, I wasn't sure how the experience was going to be, but I felt nothing but being welcome and taken care of by the staff at Kempinski. The facilities are great, not super swanky, but enough to make you feel comfortable. I spent most of my time by the infinity pool where there were plenty of staff to take care of my every need. At night, there's a band and belly dancing at their outdoor lounge area. I also used their spa which was also perfect. Cannot recommend enough.
Comment from Hotel Management
11-Jul-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette, General Manager
1 out of 5
Recommended
for Everyone
by A verified traveller

The hotel staff not helping my guest ?

Posted 29-Jun-2017
My guest with his family not have good treat from the hotel staff Like late check out for 2 hours more and even no complementary f.basket !!! In same time I am regular guest for this resort with no respect for this history..
Comment from Hotel Management
18-Jul-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea and for sharing your review. We regret to learn that your experience in the hotel was not the same like for the majority of guests who choose us for our refined services. We are very sorry that you experienced some set-backs during your stay with us. Your comments have been already shared with our concerned departments for immediate improvement. We thank you for your feedback and hope to have the opportunity to welcome you back and restore your trust in our hotel. Yours sincerely, Sébastien Mariette – General Manager
5 out of 5
by lin from hk

relaxing stay

Posted 15-Jun-2017 on Hotels
fantastic
Comment from Hotel Management
18-Jun-2017
Dear Valued Guest, Thank you for your recent stay with us we are very happy you enjoyed everything about our property and we look forward to welcoming you very soon. Best Regards, Sebastien Mariette - General Manager
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Jun-2017 on Hotels