Ratings based on 380 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Sensational hotel on the Dead Sea

Posted 19-Apr-2018
Pros: Beautiful pools, lovely Dead Sea floating and mud, excellent food, solicitous staff, wonderfully comfortable rooms, quiet...gorgeous views .
Location: Dead Sea, Baptism Site (Bethany on Jordan/Al Maghtas), Mt.Nebo,Madaba
Beautiful pools, lovely Dead Sea floating and mud, excellent food, beautiful roof deck, great breakfast buffet, solicitous staff, wonderfully comfortable rooms with balconies, quiet...gorgeous views over the Dead Sea. Great place to relax.
5 out of 5
Recommended
for Couples
by A verified traveller from Alexandria, VA

One of Best Hotels in the World--Amazing

Posted 17-Mar-2018
Pros: Everything!!!!
Cons: The separate spa was not as good as the hotel. It was underwhelming. We had two massages which were excellent but the spa facility below average.
Location: Dead sea bathing. Mount Nebo where Moses overlooked the Promised Land
Best Dead Sea Experience--beyond our wildest dreams. Enormous room with balcony overlooking the Dead Sea. Great pools. Wonderful place to go in the Dead Sea with full mud treatment applied. Hotel also gave us a late checkout which allowed us to do room service for lunch before leaving. Everything was perfect during our stay
Comment from Hotel Management
25-Mar-2018 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for posting such a great feedback online. We are very pleased to know that our ideal location and the breathtaking views of the Dead Sea created a unique feeling for your stay. We will be happy to welcome you back in the nearest future. Warm Regards, Kees Heuveling General Manager
5 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 11-Jan-2018 on Hotels
The main hotel was pretty bland an ordinary without views even the junior suite. The staff and restaurant people were excellent. If you want to swim in the Dead Sea it’s a good place to be. 4 or 5 swimming pools. It is removed from any connection to any town.
Comment from Hotel Management
31-Jan-2018 by Digital Team , Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar. We are delighted to receive your positive comments. Our team works hard to ensure a prefect experience for our guests and they will be very happy to know their efforts are being highly appreciated. We hope to welcome you back should you decide to visit the Dead Sea again. Warm Regards, Sebastien Mariette - General Manager
5 out of 5
by Mazhar

Posted 06-Jan-2018 on Hotels
It was wonderful except restaurants are sub standard and heavily over priced
Comment from Hotel Management
08-Jan-2018 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for choosing our property for your recent stay. I am so glad to read you loved our pools but I am so sorry you felt the value of your dinner was not in line with the price. We regularly review our pricing to make sure that we're competitive with other hotels in the area while offering the best value for our guests. We'd love to welcome you back to visit with us again! Warm Regards, Sébastien Mariette - General Manager
1 out of 5
by A verified traveller from Indianapolis

Worse Hotel experience ever.

Posted 24-Dec-2017
I am a frequent traveler to tje middle east & Jordan. First night we ate at the international Buffett and 4 of us got sick within an hour of leaving the restaurant. That wasnt the worst part, it was what followed. Basically they didnt even offer an apology or sympathy & did come up with excuses & would not take responsibility or attempt to help us. My wife spent the whole night in the bathroom. Next day a manager contacted us and did more bs excuses. Said they sent a sample of the food and waiting for result which will vome in 3 days. It was obvious he was lying since they dont even ask what we ate. They did not offer to even remove the food charge. This hotel has a bad vibe and after how they dealt with this incident, i will never go back. Stay away.
Comment from Hotel Management
30-Dec-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you once again for your recent stay with us. We are utterly saddened though that you left the Dead Sea with less than fond memories. We are very sorry that your dining experience has apparently impaired your overall experience with us. Please accept our apologies, if you were under the impression that the team members involved did not go above and beyond to assist you. Please be assured that your feedback has been taken very seriously. Operating in-line with international best practices and having a qualified Hygiene Manager in our team, the concerned departments have diligently conducted a full investigation and follow-up as per the standard operating procedure. This also includes a wide-range of food retention samples that are being taken on a daily basis from every buffet in the hotel. Having concluded the investigation and considering the number of guests served during your stay with us, we are glad to confirm that all meals served within our premises were of the impeccable quality that you can expect when staying in our hotel. We are taking pride in operating with an exemplary Food Safety Management System in place and will continue to consider food safety to be our priority. Nonetheless, we truly hope that we will have the precious opportunity to welcome you back one day to restore your trust in the hotel. The entire team would be delighted to welcome you back to the shores of the Dead Sea. Yours sincerely, Sebastien Mariette, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Easily the best hotel I have ever stayed at!

Posted 27-Nov-2017
Pros: Everything
Great customer service Great Amenities Great facilities
Comment from Hotel Management
20-Dec-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for choosing Kempinski Hotel Ishtar. We love to create unique experiences for all our guests, and we are delighted to know that you felt pampered during your stay. We look forward to the next special day that you will choose to share with us. Warm regards, Sébastien Mariette General Manager
5 out of 5
by A verified traveller

Dead Sea Jordan

Posted 25-Nov-2017 on Hotels
Beautiful resort and well worth the visit
Comment from Hotel Management
20-Dec-2017
Dear Valued Guest, Thank you for taking time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back on your next trip to the area. Warm regards, Sébastien Mariette Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from L.A

AMAZING

Posted 22-Nov-2017 on Orbitz
Everything was AMAZING 😉👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 AMAZING 😉
Comment from Hotel Management
20-Dec-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back on your next trip to the area. Warm regards, Sébastien Mariette Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Every thing was there

Posted 28-Oct-2017
Very nice hotel with all facilities perfect place for relax and short vacation
Comment from Hotel Management
29-Oct-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette - General Manager
5 out of 5
by Fadi

Best Resort

Posted 27-Oct-2017 on Hotels
It was one of the best experiences i have had i am so happy with everything and will come back sure any time I am in Jordan
Comment from Hotel Management
29-Oct-2017
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette - General Manager