I am a frequent traveler to tje middle east & Jordan. First night we ate at the international Buffett and 4 of us got sick within an hour of leaving the restaurant.
That wasnt the worst part, it was what followed. Basically they didnt even offer an apology or sympathy & did come up with excuses & would not take responsibility or attempt to help us. My wife spent the whole night in the bathroom. Next day a manager contacted us and did more bs excuses. Said they sent a sample of the food and waiting for result which will vome in 3 days. It was obvious he was lying since they dont even ask what we ate. They did not offer to even remove the food charge.
This hotel has a bad vibe and after how they dealt with this incident, i will never go back. Stay away.
Comment from Hotel Management
30-Dec-2017 by Digital Team , Hotel Management
Dear Valued Guest,
Thank you once again for your recent stay with us. We are utterly saddened though that you left the Dead Sea with less than fond memories. We are very sorry that your dining experience has apparently impaired your overall experience with us. Please accept our apologies, if you were under the impression that the team members involved did not go above and beyond to assist you. Please be assured that your feedback has been taken very seriously. Operating in-line with international best practices and having a qualified Hygiene Manager in our team, the concerned departments have diligently conducted a full investigation and follow-up as per the standard operating procedure. This also includes a wide-range of food retention samples that are being taken on a daily basis from every buffet in the hotel.
Having concluded the investigation and considering the number of guests served during your stay with us, we are glad to confirm that all meals served within our premises were of the impeccable quality that you can expect when staying in our hotel. We are taking pride in operating with an exemplary Food Safety Management System in place and will continue to consider food safety to be our priority.
Nonetheless, we truly hope that we will have the precious opportunity to welcome you back one day to restore your trust in the hotel.
The entire team would be delighted to welcome you back to the shores of the Dead Sea. Yours sincerely, Sebastien Mariette, General Manager