Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from lebanon

Posted 30-Nov-2016
Amazing place friendly staff. Good for relaxation.
Comment from Hotel Management
05-Dec-2016 by Digital Team , Hotel Management
Dear Ahmad, Thank you very much for taking time to share your feedback with us and thank you for sharing this lovely photo online. We are pleased to hear you enjoyed your time at Kempinski Hotel Ishtar Dead Sea. We look forward to welcoming you again. Best regards, Sebastien Mariette General Manager
4out of 5
by A verified traveller from Calgary, Canada

Big hotel,not too busy. Dead Sea beach was nice.

Posted 21-Nov-2016
Pros: Staff was friendly and helpful. Ivan was extremely kind and went out of his way to help.
Cons: Patio furniture and a good cleaning on the balcony
Location: Not much to do other than bathing in the Dead Sea and eating. The pools are nice but the hotel is very quiet at night.
Some items were broken (handle on drawer) in the room. Wrong plug adaptor for electricity on the water kettle. The room was clean but the balcony was not. Bird excrement was everywhere on the balcony and the patio furniture has never been changed. Extremely old and weathered.
Comment from Hotel Management
24-Nov-2016 by manal.alomari@kempinski.com, Hotel Management
Dear Valued Guest, Thank you for choosing Kempinski Hotel Ishtar for your recent stay at the Dead Sea. We are glad to receive your comments on our friendly and helpful associates and we are happy that Ivan walked the extra mile to facilitate your needs. He will be proud to know that his efforts have been much appreciated. However we apologize for the less than satisfactory room experience which does not reflect neither our quality nor our reputation. Your feedback has been shared with our concerned departments for immediate improvement. We do hope that your travels will give us the opportunity to welcome you back and restore your trust in our hotel. Warm Regards, Sebastien Marriette, General Manager.
4out of 5
by A verified traveller from US

Friendly and serene

Posted 19-Oct-2016
Location: Mt. Nebo, Baptism Site, Mall shopping, Dead Sea, Hot Springs.
The hotel is quite large offering lots of choices to eat, relax by one of the many pools or just lay at the beach. I travel quite extensively but I have to say that this hotel had the most genuinely friendly and welcoming staff throughout the entire hotel. It was not overbearing, everyone was quite helpful and offered a warm greeting at all times. Everyone from the front desk, the concierge, the butlers, hospitality team and the management were all amazing! The room was clean although it was a bit too dark for my liking, not enough natural light but other than that the accommodations were great. As the grounds are quite extensive, if you do not have a room close to the Obelisk building, you will need to walk quite a bit. I like to walk but it could be a bit much if you do not enjoy walking. They also offer shuttle service throughout the hotel and they are very efficient and timely. This hotel was recommended by friends and I am pleased that they did as this hotel definitely deserves it's reputation as being one of, if not the best hotel in Jordan. Again, if you need any assistance with anything the Concierge (s) at the hotel are A+!
Comment from Hotel Management
24-Oct-2016 by Digital Team , Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea. We were delighted to receive your positive comments and we hope you fully enjoyed our facilities. We appreciate your opinion and we hope to see you again in the nearest future. Warm regards, Sébastien Mariette – General Manager
5out of 5
by A verified traveller

Hotel impresionante

Posted 12-Sep-2016
Servicios excepcionales. Muy recomendado para familias
Comment from Hotel Management
18-Sep-2016 by Digital Team , Hotel Management
Dear valued guest, Thank you so much for taking the time to share your pleasant experience with us and for recommending our hotel to the travel community. We are so delighted to read that you have enjoyed your stay with us and we hope to see you again soon in the near future. Warmest regards, Sebastien Mariette General Manager
5out of 5
by A verified traveller from Fairfax, Virginia

Posted 10-Sep-2016 on Hotels
Comment from Hotel Management
18-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for taking the time to share your pleasant experience with us and for recommending our hotel to the travel community. We hope to see you again soon in the near future. Warmest regards, Sebastien Mariette General Manager
5out of 5
by A verified traveller

Posted 01-Sep-2016
Nice, comfortable and friendly people, I would go there again. Don't forget your googles😊
Comment from Hotel Management
04-Sep-2016 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Sebastien Mariette - General Manager
5out of 5
by A verified traveller

素晴らしいホテルです

Posted 29-Aug-2016 on Hotels
ハネムーンで利用しました。ホテル側にもハネムーンで利用と伝えていたのですが、色々なサプライズを用意してくれていて、本当に嬉しかったです。施設も新しく快適で、スタッフもとてもフレンドリーでした。本当にすばらしい滞在でした。
Comment from Hotel Management
04-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Sebastien Mariette - General Manager
5out of 5
by A verified traveller from JOR

Great Hotel

Posted 22-Aug-2016
Great hotel and very good service - highly recommedes. Amazing infinity pool
Comment from Hotel Management
22-Aug-2016 by Digital Team , Hotel Management
Dear Guest, Thank you for posting your feedback about your recent stay with us here at Kempinski Hotel Ishtar Dead Sea. We are proud to know that you like our hotel and that you have enjoyed your time during your stay with us. We hope we get the chance to welcoming you again during your next visit to the Dead Sea. Best regards, Sebastien Mariette General Manager
5out of 5
by A verified traveller

Posted 21-Aug-2016 on Hotels
Comment from Hotel Management
04-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Sebastien Mariette - General Manager
5out of 5
by A verified traveller

Mesmerizing

Posted 17-Aug-2016
Incredible Amazing enjoyed it very very much and a great experience
Comment from Hotel Management
18-Aug-2016 by Kempinski Hotel Aqaba Red Sea Team , Hotel Management
Dear Valued Guest, Thank you for being so kind and finding the time to post your holiday experiences on Expedia.com. We are amused to learn that you have entirely enjoyed your stay with us. We are highly pleased with your sincere praises of our sunny resort. We look forward to hosting you very soon again. Best Regards, Oliver Kurscheid Hotel Manager