Ratings based on 372 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Indianapolis

Worse Hotel experience ever.

Posted 24-Dec-2017
I am a frequent traveler to tje middle east & Jordan. First night we ate at the international Buffett and 4 of us got sick within an hour of leaving the restaurant. That wasnt the worst part, it was what followed. Basically they didnt even offer an apology or sympathy & did come up with excuses & would not take responsibility or attempt to help us. My wife spent the whole night in the bathroom. Next day a manager contacted us and did more bs excuses. Said they sent a sample of the food and waiting for result which will vome in 3 days. It was obvious he was lying since they dont even ask what we ate. They did not offer to even remove the food charge. This hotel has a bad vibe and after how they dealt with this incident, i will never go back. Stay away.
Comment from Hotel Management
30-Dec-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you once again for your recent stay with us. We are utterly saddened though that you left the Dead Sea with less than fond memories. We are very sorry that your dining experience has apparently impaired your overall experience with us. Please accept our apologies, if you were under the impression that the team members involved did not go above and beyond to assist you. Please be assured that your feedback has been taken very seriously. Operating in-line with international best practices and having a qualified Hygiene Manager in our team, the concerned departments have diligently conducted a full investigation and follow-up as per the standard operating procedure. This also includes a wide-range of food retention samples that are being taken on a daily basis from every buffet in the hotel. Having concluded the investigation and considering the number of guests served during your stay with us, we are glad to confirm that all meals served within our premises were of the impeccable quality that you can expect when staying in our hotel. We are taking pride in operating with an exemplary Food Safety Management System in place and will continue to consider food safety to be our priority. Nonetheless, we truly hope that we will have the precious opportunity to welcome you back one day to restore your trust in the hotel. The entire team would be delighted to welcome you back to the shores of the Dead Sea. Yours sincerely, Sebastien Mariette, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Easily the best hotel I have ever stayed at!

Posted 27-Nov-2017
Pros: Everything
Great customer service Great Amenities Great facilities
Comment from Hotel Management
20-Dec-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for choosing Kempinski Hotel Ishtar. We love to create unique experiences for all our guests, and we are delighted to know that you felt pampered during your stay. We look forward to the next special day that you will choose to share with us. Warm regards, SΓ©bastien Mariette General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from L.A

AMAZING

Posted 22-Nov-2017 on Orbitz
Everything was AMAZING πŸ˜‰πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘ AMAZING πŸ˜‰
Comment from Hotel Management
20-Dec-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking time to post your comments regarding your experience with us. I am happy to hear that overall, you enjoyed our hotel and services. We appreciated having you as our guest and hope we have a chance to welcome you back on your next trip to the area. Warm regards, SΓ©bastien Mariette Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Every thing was there

Posted 28-Oct-2017
Very nice hotel with all facilities perfect place for relax and short vacation
Comment from Hotel Management
29-Oct-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette - General Manager
5 out of 5
by Fadi

Best Resort

Posted 27-Oct-2017 on Hotels
It was one of the best experiences i have had i am so happy with everything and will come back sure any time I am in Jordan
Comment from Hotel Management
29-Oct-2017
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette - General Manager
2 out of 5
by A verified traveller from London

Very disappointing.....

Posted 28-Sep-2017
Pros: The grounds are pleasant, there are lots of pools to choose from.
Cons: Staff training
Location: Fantastic location for dead sea and around
The hotel was enormous but very very quiet so the whole place felt a mausoleum, with a distinct lack of atmosphere. I travel for work and am fortunate to stay in a lot of hotels but this was by far the worst for a solo traveller. Having come from a 5* hotel in Petra, the experience sadly couldn't have been more different. Unfortunately to add to this on the very early morning I checked out, I alerted the hotel I had been ill (I'd only eaten within the hotel!) and the way they dealt with it was abysmal. I couldn't wait to get away...
Comment from Hotel Management
29-Oct-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar and for sharing your comments. I want to apologize for your less than experience. We will take your feedback, into consideration when planning future improvements so thanks for letting us know. We are grateful for your valuable feedback and we hope that you will stay with us again soon. Warm regards, Sebastien Mariette General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from saudi arabia

Posted 07-Sep-2017
was Great the staff were helpful and the rooms were great
Comment from Hotel Management
10-Sep-2017 by Digital Team , Hotel Management
Dear valued guest, thank you very much for posting your review online. It is with pleasure to receive your nice comments. We hope to welcome you back again as our most valuable guest. Warm Regards, Sebastien Mariette General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

Fab location on the Dead Sea

Posted 05-Sep-2017
Pros: Location. Lovely grounds. Very nice and friendly staff all throughout the hotel (ie, check in, pool, restaurants, bars, etc).
Cons: Room decor
Hotel's outside facilities are lovely and vast. Lots of great landscaping and various pool settings which make it fun to explore. Although we were kindly upgraded to a suite within the main building and the room was quite large with a very nice terrace, the room's dΓ©cor felt dated and detracted from the serene location of the hotel on the idyllic Dead Sea. Bathroom especially felt old.
Comment from Hotel Management
07-Sep-2017 by Digital Team , Hotel Management
Dear valued guest, Thank you for posting your review on your recent stay at Kempinski Hotel Ishtar. It is with great pleasure to receive such a glorious feedback on the product and service provided and we are happy that you felt pampered by our well trained and well known for its friendliness staff. We are grateful for your remarks regarding the rooms furniture, we will take your comments into consideration for future improvements. We hope to be of your service again should your travels bring you back at the Dead Sea. Warm Regards, Sebastien Mariette Cluster General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Excellent resort by the Dead Sea

Posted 30-Aug-2017
Pros: The staff was great! Polite, efficient and courteous. As mentioned in many other reviews, Ivan is a really special addition to the hotel staff.
Location: Close to Amman, but also to many other attractions, which are in driving distance. We took a day trip to Madaba, and it was very convenient.
The location of this resort, as well as the buildings, grounds and facilities are excellent, and feel very luxurious. The rooms are very large and well appointed, even if the dΓ©cor is by now quite outdated. Also, the furniture in our room was showing its age, but this detail did not impact the overall impression too much.
Comment from Hotel Management
05-Sep-2017 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to review our property. We are happy to hear how much you enjoyed your stay with us and that you took home some unforgettable memories. It gives me great pleasure to know that our team worked hard to ensure that you had a wonderful experience. I am thrilled to share your compliments with them. We hope to welcome you back the next time you are in the Dead Sea. Warm regards, SΓ©bastien Mariette - Cluster General Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Aug-2017 on Hotels