Ratings based on 344 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Most amazing stay ever!

Posted 10-Jul-2017
I had the best time here. Being a young solo female traveler, I wasn't sure how the experience was going to be, but I felt nothing but being welcome and taken care of by the staff at Kempinski. The facilities are great, not super swanky, but enough to make you feel comfortable. I spent most of my time by the infinity pool where there were plenty of staff to take care of my every need. At night, there's a band and belly dancing at their outdoor lounge area. I also used their spa which was also perfect. Cannot recommend enough.
Comment from Hotel Management
11-Jul-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea. I appreciate you taking the time to write such a glowing review. Our staff works hard to ensure that each guest has a great experience, so it is always nice to be recognized for a job well done. Thanks again for your wonderful feedback, and we hope to welcome you back soon! Warm regards, Sebastien Mariette, General Manager
1 out of 5
Recommended
for Everyone
by A verified traveller

The hotel staff not helping my guest ?

Posted 29-Jun-2017
My guest with his family not have good treat from the hotel staff Like late check out for 2 hours more and even no complementary f.basket !!! In same time I am regular guest for this resort with no respect for this history..
Comment from Hotel Management
18-Jul-2017 by Digital Team, Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea and for sharing your review. We regret to learn that your experience in the hotel was not the same like for the majority of guests who choose us for our refined services. We are very sorry that you experienced some set-backs during your stay with us. Your comments have been already shared with our concerned departments for immediate improvement. We thank you for your feedback and hope to have the opportunity to welcome you back and restore your trust in our hotel. Yours sincerely, Sébastien Mariette – General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-May-2017
luxury hotel , nice view of the rooms , privecy of ishtar rooms direct at the pool with terrace. the best SPA and the msag treatment .
Comment from Hotel Management
14-May-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Amman

Good hotel, excellent staff

Posted 24-Apr-2017
Pros: The staff: cheerful, courteous, and eager to help
Cons: The lighting in the rooms is a total disaster. My advice to future guests: pack a good flash light, with a stock of batteries.
Location: The location cant get any better. The Dead Sea is the lowest point on earth: 300 meters below sea level. It has huge medicinal and calming qualities.
During the second night of our stay, there were two wedding parties taking place in the hotel-both outside, a mere 50 meters apart! It was like going to a concert and listening to two bands playing on two different stages, at the same time. You can just imagine the sound pollution that went on till 1 am. The blame falls squarely on the management of the hotel, as they try to maximize the returns of the hotel, at the expense of their guests-shameful.
Comment from Hotel Management
01-May-2017 by Digital Team , Hotel Management
Dear Mr. Farid, we regret to read that your experience at the Dead Sea was not of the pleasant nature most of our guests experience. I am also sorry that we did not have the opportunity to discuss your disappointment in person while you were still at the hotel. We are convinced that we could have clarified the situation. We hope we will have the opportunity to welcome you back in order to restore your trust in our team. Warm regards, Sebastien Marriett General Manager
2 out of 5
by A verified traveller from london

Not as good as it should be

Posted 23-Apr-2017
The hotel was very busy and service standards definitely slipped. Lot are of small things added up to a poor experience. Regularly waiting in restaurants (for tables, for drinks, for food), lots of things missed or forgotten. Staff looked stressed and stretched. The hote policy to only sell imported Italian water (at $8 a liter) is blatent profiteering that shows contempt for guests, let alone the environment!
Comment from Hotel Management
25-Apr-2017 by Digital Team , Hotel Management
Dear Mr. Oliver, Thank you very much for letting us know about your recent stay at Kempinski Hotel Ishtar Dead Sea. We are very sorry to hear that your overall stay was not as planned. We assure you that we take guests feedback seriously and we have every intention to address all your comments. On another note, allow me to explain that we do offer regular bottled water on complimentary basis. We do hope that you give us a second chance in future so we can restore your confidence. Best regards, Sebastien Mariette - General Manager
5 out of 5
by Sarah

Posted 19-Apr-2017 on Hotels
Comment from Hotel Management
23-Apr-2017
Dear Sarah, thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your ratingwith us. We are so happy to know you enjoyed your stay. Best Regards, Sebastien Mariette - General Manager
5 out of 5
by Eiman

Posted 17-Apr-2017 on Hotels
Amazing stay...we were welcome with a gift, had a gift in the room and left with a gift....staff are all extremely customer focused and helpful. Check in staff are so professional, flexible and helpful...breakfast was delicious...thanks for making our stay a happy one.
Comment from Hotel Management
23-Apr-2017
Dear Eiman, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury at the Lowest Point on Earth

Posted 07-Apr-2017
What a beautiful and luxurious resort at the Dead Sea. We recently spent 2 nights here at the end of our Jordan vacation and the Kempinski Hotel Ishtar was the perfect place to relax and unwind after our hectic travel schedule. The resort is huge and I'm not sure if it is because it was low season or just because tourism is down all over Jordan, but we practically had the place to ourselves. As a result we were given a nice room upgrade from the main hotel building to one of the villas closer to the pool. The highlight here is the opportunity to float in the Dead Sea. Several hotel employees are on hand to help you into the water as the shore is a little rocky, as well as take photos of you in the water. If you want to be slathered in the black Dead Sea mud, the hotel employees can help you with that as well. You won't want to spend too long in the Dead Sea so once you have rinsed off the mud and salt any of the lovely pools on the property are the perfect place to relax in the sun. The breakfast buffet was pretty amazing, with so many different choices. The only negative is that you are pretty much restricted to the restaurants at the hotel because there is no town close by. As a result, food is expensive, however everything is high quality.
Comment from Hotel Management
09-Apr-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for taking the time to write your review and for recommending us to the traveler's community. I am very pleased to learn that you have enjoyed your stay with us and got the chance to experience our different outlets and facilities. I would like to thank you for praising our staff, who works hard to meet guests expectations, trying to leave good memories about our hotel. It was a pleasure having the chance of hosting you and we are looking forward for your next visit. Best regards, Sebastien Mariette General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from P

Relaxing Stay at a Beautiful Resort

Posted 19-Mar-2017
I spent an excellent weekend at the Kepinski, which is one of the most beautiful resorts I've stayed at. The facilities are exceptional, with impeccable Stone work everywhere, and multiple swimming pools. There's a heated pool with a bar and restaurant, along with another infinity pool with a bar restaurant. There's also access to the Dead Sea. The staff are helpful and there's always someone within earshot to assist you.
Comment from Hotel Management
20-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for sharing your feedback following your recent stay with us. I am very proud and thrilled that we succeeded to impress you in every aspect and I am glad that you could have the time to explore our different facilities. I hope you would pay us a visit again soon. Best regards, Sebastien Mariette - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow Scotland

Great resort holiday place with excellent staff

Posted 12-Mar-2017
Pros: Staff,facilities,layouts and above all friendliness of people working here
Cons: Some food in breakfast area can be kept warm all the time
Location: Location is great but no other facilities outside the hotels
Very good experience we travelled as a family of five adults and a baby of 18 months and they provided us with anything we asked and more with a smile In the breakfast area Ivan was always there to look after our needs and all staff serving were great that applies for the beach restaurants and room service.In recent years I have stayed in many nice hotels in various part of the world but in service and facility this was the best here. Hope to visit this hotel in future and the standard remains same
Comment from Hotel Management
15-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for recommending Kempinski Ishtar Dead Sea to the travel community. We are very happy that you have enjoyed your stay with us and we are looking forward to welcoming you back and accommodate you with another pleasant stay. Best regards, Sebastien Mariette - General Manager