Ratings based on 324 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

o melhor resort que já fiquei em minha vida

Posted 17-Feb-2017
Pros: áreas de piscinas, restaurantes e muitas outras atrações
Cons: não tenho o que reclamar
Location: sse maravilhoso resort localizado nas margens do Mar Morto do lado Jordaniano
Esse maravilhoso resort localizado nas margens do Mar Morto do lado Jordaniano. além de grande e muito bonito tem varias áreas de piscinas, restaurantes e muitas outras atrações. Vale a pena também a praia particular que abrange todo o hotel, as piscinas infinitas e uma piscina aquecida no final da tarde.
5out of 5
Recommended
for Everyone
by A verified traveller from London

Best hotel on the Dead Sea

Posted 11-Dec-2016
Amazing facilities, very friendly staff and loads of freebees. Great place to visit off peak - staff are attentive, pools are beautiful and resort is an oasis
Comment from Hotel Management
14-Dec-2016 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from lebanon

Posted 30-Nov-2016
Amazing place friendly staff. Good for relaxation.
Comment from Hotel Management
05-Dec-2016 by Digital Team , Hotel Management
Dear Ahmad, Thank you very much for taking time to share your feedback with us and thank you for sharing this lovely photo online. We are pleased to hear you enjoyed your time at Kempinski Hotel Ishtar Dead Sea. We look forward to welcoming you again. Best regards, Sebastien Mariette General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

Big hotel,not too busy. Dead Sea beach was nice.

Posted 21-Nov-2016
Pros: Staff was friendly and helpful. Ivan was extremely kind and went out of his way to help.
Cons: Patio furniture and a good cleaning on the balcony
Location: Not much to do other than bathing in the Dead Sea and eating. The pools are nice but the hotel is very quiet at night.
Some items were broken (handle on drawer) in the room. Wrong plug adaptor for electricity on the water kettle. The room was clean but the balcony was not. Bird excrement was everywhere on the balcony and the patio furniture has never been changed. Extremely old and weathered.
Comment from Hotel Management
24-Nov-2016 by manal.alomari@kempinski.com, Hotel Management
Dear Valued Guest, Thank you for choosing Kempinski Hotel Ishtar for your recent stay at the Dead Sea. We are glad to receive your comments on our friendly and helpful associates and we are happy that Ivan walked the extra mile to facilitate your needs. He will be proud to know that his efforts have been much appreciated. However we apologize for the less than satisfactory room experience which does not reflect neither our quality nor our reputation. Your feedback has been shared with our concerned departments for immediate improvement. We do hope that your travels will give us the opportunity to welcome you back and restore your trust in our hotel. Warm Regards, Sebastien Marriette, General Manager.
3out of 5
by A verified traveller

Disappointing

Posted 30-Oct-2016 on Hotels
It was not really an enjoyable stay. Issues with the door card system. Based on this I waited 2 hours until they could open the door. On the second day I requested a new room because the same thing happen. From this perspective it was a catastrophic.
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Dear valued guest, Thank you for taking the time to review your recent stay at Kempinski Hotel Ishtar. We are sorry for the inconvenience you faced and appropriate action has already been taken. We hope to welcome you back for another perfect stay. Warm Regards, Sebastien Mariette - General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Oct-2016 on Ebookers
Pros: Großzügige und sehr.gepflegte Anlage. Super Service, perfekt zum erholen.
Cons: Infrastruktur im Uferbereich am Meer entspricht nicht dem Hotelniveau
Comment from Hotel Management
07-Nov-2016 by Digital Team , Hotel Management
Dear valued guest, Thank you for taking the time to review your recent stay at Kempinski Hotel Ishtar. We are sorry for the inconvenience you faced and appropriate action has already been taken. We hope to welcome you back for another perfect stay. Warm Regards, Sebastien Mariette - General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from US

Friendly and serene

Posted 19-Oct-2016
Location: Mt. Nebo, Baptism Site, Mall shopping, Dead Sea, Hot Springs.
The hotel is quite large offering lots of choices to eat, relax by one of the many pools or just lay at the beach. I travel quite extensively but I have to say that this hotel had the most genuinely friendly and welcoming staff throughout the entire hotel. It was not overbearing, everyone was quite helpful and offered a warm greeting at all times. Everyone from the front desk, the concierge, the butlers, hospitality team and the management were all amazing! The room was clean although it was a bit too dark for my liking, not enough natural light but other than that the accommodations were great. As the grounds are quite extensive, if you do not have a room close to the Obelisk building, you will need to walk quite a bit. I like to walk but it could be a bit much if you do not enjoy walking. They also offer shuttle service throughout the hotel and they are very efficient and timely. This hotel was recommended by friends and I am pleased that they did as this hotel definitely deserves it's reputation as being one of, if not the best hotel in Jordan. Again, if you need any assistance with anything the Concierge (s) at the hotel are A+!
Comment from Hotel Management
24-Oct-2016 by Digital Team , Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea. We were delighted to receive your positive comments and we hope you fully enjoyed our facilities. We appreciate your opinion and we hope to see you again in the nearest future. Warm regards, Sébastien Mariette – General Manager
5out of 5
by A verified traveller

Posted 15-Oct-2016 on Hotels
מלון מהמם ושרות מעולה
Comment from Hotel Management
18-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Sebastien Mariette - General Manager
5out of 5
by A verified traveller

Great stay

Posted 20-Sep-2016 on Hotels
Great stay for experiencing Dead Sea as well as stunning sunset view from infinity pool. Well organized, diverse pools and friendly staffs.
Comment from Hotel Management
28-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
4out of 5
by A verified traveller from abu dhabi

small let downs

Posted 17-Sep-2016 on Hotels
great place but at 500 euros per night not upto scratch esp with respect to the quality of furnishings in the rooms and food in terms of quality and variety. staff very helpful though let down by long check in and check out process mostly because the desks are not big enough to cope with the volume of guests! definitely the best option in the region but struggles to justify the pricing. very disappointed that hotel couldn't find a high brand clothing item we forgot in the room even though we called them within 24 hours of check out and told them exact location of where we had left the clothing item in the room.
Comment from Hotel Management
28-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, thank you for staying with us and for posting your feedback online, however, we regret to read that your experience was not up to your expectations. I am also sorry that we did not have the opportunity to discuss your disappointment in person while you were still at the hotel. We are convinced that we could have clarified the situation. We hope we will have the opportunity to welcome you back in order to restore your trust in our team. Warm regards, Sebastien Marriett General Manager