Ratings based on 339 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-May-2017
luxury hotel , nice view of the rooms , privecy of ishtar rooms direct at the pool with terrace. the best SPA and the msag treatment .
Comment from Hotel Management
14-May-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Amman

Good hotel, excellent staff

Posted 24-Apr-2017
Pros: The staff: cheerful, courteous, and eager to help
Cons: The lighting in the rooms is a total disaster. My advice to future guests: pack a good flash light, with a stock of batteries.
Location: The location cant get any better. The Dead Sea is the lowest point on earth: 300 meters below sea level. It has huge medicinal and calming qualities.
During the second night of our stay, there were two wedding parties taking place in the hotel-both outside, a mere 50 meters apart! It was like going to a concert and listening to two bands playing on two different stages, at the same time. You can just imagine the sound pollution that went on till 1 am. The blame falls squarely on the management of the hotel, as they try to maximize the returns of the hotel, at the expense of their guests-shameful.
Comment from Hotel Management
01-May-2017 by Digital Team , Hotel Management
Dear Mr. Farid, we regret to read that your experience at the Dead Sea was not of the pleasant nature most of our guests experience. I am also sorry that we did not have the opportunity to discuss your disappointment in person while you were still at the hotel. We are convinced that we could have clarified the situation. We hope we will have the opportunity to welcome you back in order to restore your trust in our team. Warm regards, Sebastien Marriett General Manager
2 out of 5
by A verified traveller from london

Not as good as it should be

Posted 23-Apr-2017
The hotel was very busy and service standards definitely slipped. Lot are of small things added up to a poor experience. Regularly waiting in restaurants (for tables, for drinks, for food), lots of things missed or forgotten. Staff looked stressed and stretched. The hote policy to only sell imported Italian water (at $8 a liter) is blatent profiteering that shows contempt for guests, let alone the environment!
Comment from Hotel Management
25-Apr-2017 by Digital Team , Hotel Management
Dear Mr. Oliver, Thank you very much for letting us know about your recent stay at Kempinski Hotel Ishtar Dead Sea. We are very sorry to hear that your overall stay was not as planned. We assure you that we take guests feedback seriously and we have every intention to address all your comments. On another note, allow me to explain that we do offer regular bottled water on complimentary basis. We do hope that you give us a second chance in future so we can restore your confidence. Best regards, Sebastien Mariette - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Luxury at the Lowest Point on Earth

Posted 07-Apr-2017
What a beautiful and luxurious resort at the Dead Sea. We recently spent 2 nights here at the end of our Jordan vacation and the Kempinski Hotel Ishtar was the perfect place to relax and unwind after our hectic travel schedule. The resort is huge and I'm not sure if it is because it was low season or just because tourism is down all over Jordan, but we practically had the place to ourselves. As a result we were given a nice room upgrade from the main hotel building to one of the villas closer to the pool. The highlight here is the opportunity to float in the Dead Sea. Several hotel employees are on hand to help you into the water as the shore is a little rocky, as well as take photos of you in the water. If you want to be slathered in the black Dead Sea mud, the hotel employees can help you with that as well. You won't want to spend too long in the Dead Sea so once you have rinsed off the mud and salt any of the lovely pools on the property are the perfect place to relax in the sun. The breakfast buffet was pretty amazing, with so many different choices. The only negative is that you are pretty much restricted to the restaurants at the hotel because there is no town close by. As a result, food is expensive, however everything is high quality.
Comment from Hotel Management
09-Apr-2017 by Digital Team , Hotel Management
Dear Guest, Thank you for taking the time to write your review and for recommending us to the traveler's community. I am very pleased to learn that you have enjoyed your stay with us and got the chance to experience our different outlets and facilities. I would like to thank you for praising our staff, who works hard to meet guests expectations, trying to leave good memories about our hotel. It was a pleasure having the chance of hosting you and we are looking forward for your next visit. Best regards, Sebastien Mariette General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from P

Relaxing Stay at a Beautiful Resort

Posted 19-Mar-2017
I spent an excellent weekend at the Kepinski, which is one of the most beautiful resorts I've stayed at. The facilities are exceptional, with impeccable Stone work everywhere, and multiple swimming pools. There's a heated pool with a bar and restaurant, along with another infinity pool with a bar restaurant. There's also access to the Dead Sea. The staff are helpful and there's always someone within earshot to assist you.
Comment from Hotel Management
20-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for sharing your feedback following your recent stay with us. I am very proud and thrilled that we succeeded to impress you in every aspect and I am glad that you could have the time to explore our different facilities. I hope you would pay us a visit again soon. Best regards, Sebastien Mariette - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow Scotland

Great resort holiday place with excellent staff

Posted 12-Mar-2017
Pros: Staff,facilities,layouts and above all friendliness of people working here
Cons: Some food in breakfast area can be kept warm all the time
Location: Location is great but no other facilities outside the hotels
Very good experience we travelled as a family of five adults and a baby of 18 months and they provided us with anything we asked and more with a smile In the breakfast area Ivan was always there to look after our needs and all staff serving were great that applies for the beach restaurants and room service.In recent years I have stayed in many nice hotels in various part of the world but in service and facility this was the best here. Hope to visit this hotel in future and the standard remains same
Comment from Hotel Management
15-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for recommending Kempinski Ishtar Dead Sea to the travel community. We are very happy that you have enjoyed your stay with us and we are looking forward to welcoming you back and accommodate you with another pleasant stay. Best regards, Sebastien Mariette - General Manager
5 out of 5
by Kim Aarup

Posted 15-Feb-2017 on Hotels
Comment from Hotel Management
05-Mar-2017 by General Manager, Hotel Management
Dear Kim, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Seabastien Mariette - General Manager
5 out of 5
by Michael

Posted 14-Jan-2017 on Hotels
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your ratings about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your feedback and we look forward to hosting you very soon again. Warm Regards, Seabastien Mariette - General Manager
5 out of 5
by A verified traveller

Top notch hotel with excellent customer service

Posted 10-Jan-2017 on Hotels
Top notch hotel with high quality of customer service and hotel set up. Special compliment to staff Fares who offered great hospitality at check in. The villa was spacious and offered marvellous view of Dead Sea
Comment from Hotel Management
18-Jan-2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
5 out of 5
by OSAMU

Posted 04-Jan-2017 on Hotels
Comment from Hotel Management
12-Jan-2017 by General Manager, Hotel Management
Dear valued guest, thank you for sharing your feedback online. It is with pleasure to receive your positive rating and we hope that we will be able to welcome you again should your travels bring you back to the Dead Sea. Warm Regards, Sebasien Mariette, General Manager