Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from edmonton alberta

Fabulous

Posted 23-Jul-2016
Amazing would like to stay again , beautiful beach , very good restaurants
Comment from Hotel Management
24-Jul-2016 by Manal , Hotel Management
Dear Mr. Mohamed, Thank you for taking the time to post your rating and feedback online following your stay at Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your comments and we look forward to hosting you very soon again. Warm regards, Your Kempinski Hotel Ishtar Dead Sea Team
5out of 5
by A verified traveller

wonderful and luxurious hotel

Posted 22-Jul-2016
very nice experience. all details were great including the room, food and all facilities
Comment from Hotel Management
24-Jul-2016 by Manal , Hotel Management
Dear Guest, Thank you for taking the time to post your feedback about Kempinski Hotel Ishtar Dead Sea. We are grateful to receive your comments and we look forward to hosting you very soon again. Warm regards, Your Kempinski Hotel Ishtar Dead Sea Team
5out of 5
by A verified traveller

The best in Jordan Dead Sea (I think!)

Posted 14-Jul-2016
Pros: The staff, the location (with its private beach), indoor Dead Sea pool, the mud and in house restaurants
Cons: Nope
Location: You can just spend time in the Dead Sea and the mud treatments !
Chose this hotel on recommendation of a friend. Didnt regret it at all. Wanted to stay in a comfortable hotel before and after our pilgrimage to the Holy Land of Jerusalem, and Kempinski Dead Sea surpassed our expectations. Hotel staff, in particular, Inge and Clemence (guest relations - the ladies in red), Chef Siva (thank you for the wonderful tom yum soup and homemade ice cream !), Ivy (Codes Restaurant), and Eva (concierge) did their best to make our stay even more memorable. Please convey our appreciation to them.
Comment from Hotel Management
16-Jul-2016 by Sébastien, Hotel Management
Dear valued guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for giving us a perfect rating. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Warm Regards, Sébastien Mariette General Manager
4out of 5
by A verified traveller from Amman

A great hotel that needs a minor in-rooms repairs!

Posted 10-Jul-2016
Pros: The pools and the restaurants.
Cons: The beach area! That could be improved and the add more seats and umbrellas there at the sea side.
Location: A small mall nearby. The hotel can give you a ride there for 5JDs.
Everything was great and up to expectations. The only problem was with the room itself (superior double room - room 2009) and the refrigerator was leaking every now and then and the cupboard's door wasn't closing properly leaving the light always open.
Comment from Hotel Management
11-Jul-2016 by Manal , Hotel Management
Dear Mohamed, Thank you very much for taking the time to share your feedback following your recent stay here at Kempinski Hotel Ishtar – Dead Sea, and for bringing these concerns to our attention. We are glad that you had an enjoyable stay with us. However, we apologies for the inconvenience and the shortcoming of service you have encountered on this occasion. We have noted all your comments and passed on to the concerned managers to take corrective actions where necessary. We would love to have you back so we may better demonstrate the complete quality stay you have come to expect and deserve from Kempinski Hotel Ishtar. Best regards, Sebastien Mariette General Manager
3out of 5
by A verified traveller from OSAKA

巨大なホテル

Posted 08-May-2016
Pros: すり鉢状のプールはクールだし、死海ビーチもプライベートで人が少なく快適です。泥パックの気持ちいいです。
Cons: 難点はシャワーの水圧が低いこと。あと食事はホテル内でするしかないが、非常に高い!タイ料理、イタリアンで食べましたが、2品2杯でだいたい8000円程度になります。レストランの充実と値段を下げること。
Location: 眼に前の死海が素晴らしいです。プライベートビーチでの泥パックも素敵です。場所的にはいいところにあります。
巨大な素敵なホテルです。すり鉢状のプールはクールだし、死海ビーチもプライベートで人が少なく快適です。部屋はシンプルだけど眺望の良い部屋だと死海が見渡せます。難点はシャワーの水圧が低いこと。あと食事はホテル内でするしかないが、非常に高い!タイ料理、イタリアンで食べましたが、2品2杯でだいたい8000円程度になります。朝食はビュッフェでまあまあの品数でいい感じです。
Comment from Hotel Management
23-Jun-2016 by Sébastien, Hotel Management
Dear valued Guest, Thank you for your stay at Kempinski Hotel Ishtar and for taking the time to share your feedback with us. I was very much delighted to learn that you appreciated the heartfelt hospitality from our team. However, we are very sorry that you perceived the value-for-money to be subpar. Following international best practice, we have implemented a dynamic pricing strategy trying to offer the most attractive price at all times. Nevertheless, we truly hope to be able to welcome you back on your next trip to the Dead Sea. Best regards, Sébastien Mariette General Manager
5out of 5
by Benjamin from paris

Bon adresse!

Posted 14-Apr-2016 on Hotels
bon adresse meme si cest tres cher. le spa est bien mais tres cher aussi, a faire si on veut soffrir une folie
Comment from Hotel Management
09-Jul-2016 by Ibrahim, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. I am very glad to hear that we were able to provide with a remarkable stay during your visit to this unique place - the Dead Sea. We make every effort to deliver an excellent and personalized service to all our guests, I am very happy to know we could meet your expectations on this occasion. We Look forward to welcoming you in the nearest future. Best regards, Your Kempinski Hotel Ishtar Team
5out of 5
by A verified traveller from Montreal, Quebec

Close to the Dead Sea

Posted 13-Apr-2016
Had 12 hours to stay in Jordan so decided to visit the Dead Sea. Arranged airport transport with the hotel (pickup and drop off) via emailing the concierge. My room was upgraded upon arrival to the villa section of the hotel. Spent quality 3 hours at the Dead Sea and the spa then dinned at their Italian restaurant. Overall booked and arranged the Dead Sea visiting the night before my travel to Jordan and everything went smoothly. Definitely worth visiting the Dead Sea!!
Comment from Hotel Management
10-May-2016 by Kempinski Hotel Ishtar Team , Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are very glad to hear that we were able to provide with a remarkable stay during your visit to this unique place - the Dead Sea. We Look forward to welcoming you in the nearest future. Best regards, Your Kempinski Hotel Ishtar Team
4out of 5
by A verified traveller

Beautiful views of Dead Sea

Posted 05-Apr-2016
Pros: Room was very comfortable and clean. Everything as expected.
Cons: Signage to find pools out of main building.
Location: Lots to do if you have access to a car.
Kempinski Ishtar is pretty much as advertised. Beautiful and luxurious setting on the Dead Sea. Bring your wallet, but expect a pleasant experience.
Comment from Hotel Management
09-Apr-2016 by Manal , Hotel Management
Dear Valued Guest, We would like to thank you for choosing Kempinski Hotel Ishtar Dead Sea for your recent stay. We are very pleased to read that you had an enjoyable stay with us. It is encouraging for the entire team to receive such a warm comments. We thank you very much for your patronage and look very much forward to welcoming you back at our hotel soon! Best Regards.
5out of 5
by A verified traveller from Amman

Nice 5 star hotel, but

Posted 13-Mar-2016
Pros: The location, pools, food and the staff
Cons: They should pay more attention to the maintenance requirements
Location: Dead Sea ! what else do you need there :)
The hotel is very nice and the pools are great, we have enjoyed our stay there. however there was this little thing about the room maintenance as we woke up one morning and we didn't find any cold water in the bathroom all what was there is the hot water also the shower didn't work, when I called the maintenance they said it will be fixed in 5 minutes but it took them more than 30 minutes to get the cold water again and the shower was never fixed ! I would say that everything in the hotel is 5 start quality however this little thing just ruined everything for us !
Comment from Hotel Management
04-Apr-2016 by Ibrahim , Hotel Management
Dear Valued Guest, Thank you very much for taking out valuable time to give us your feedback in regards to your stay with us. We were so happy to hear you had a good experience, it means the world to us to hear when we have had a success. It is our constant effort to make you feel home and I feel delighted that we were successful. We pride ourselves on hospitality and you clearly witnessed it. Nevertheless, I am saddened to learn that your stay with us was less then exceptional. Rest assured that your comments were delivered to the concerned team. We value your patronage; we really feel motivated and are ready to serve you on your return visit.
3out of 5
by A verified traveller

Posted 27-Feb-2016
Very nice hotel but there was no entertainment. It was very boring in the evening
Comment from Hotel Management
23-Jun-2016 by Sébastien, Hotel Management
Dear valued Guest, Thank you very much for your recent visit at Kempinski Hotel Ishtar Dead Sea and thank you for sharing your feedback with us. I was delighted to read that you were able to enjoy your experience with us. However, we like to apologize if you felt the serenity of our hotel to lack excitement. Apart from the DJ entertainment at our iconic Infinity Pool, we are offering various live music acts, themed dinner events and belly dance shows daily on summer. I am very much saddened that none of these were available during your visit. We will certainly take your feedback on board in order to reevaluate our entertainment schedule. We hope your future travels will lead you again to this remarkable corner of Jordan. We are already very much looking forward to welcome you back to Kempinski Hotel Ishtar Dead Sea. Warm regards, Sébastien Mariette General Manager