Ratings based on 328 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from P

Relaxing Stay at a Beautiful Resort

Posted 19-Mar-2017
I spent an excellent weekend at the Kepinski, which is one of the most beautiful resorts I've stayed at. The facilities are exceptional, with impeccable Stone work everywhere, and multiple swimming pools. There's a heated pool with a bar and restaurant, along with another infinity pool with a bar restaurant. There's also access to the Dead Sea. The staff are helpful and there's always someone within earshot to assist you.
Comment from Hotel Management
20-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for sharing your feedback following your recent stay with us. I am very proud and thrilled that we succeeded to impress you in every aspect and I am glad that you could have the time to explore our different facilities. I hope you would pay us a visit again soon. Best regards, Sebastien Mariette - General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow Scotland

Great resort holiday place with excellent staff

Posted 12-Mar-2017
Pros: Staff,facilities,layouts and above all friendliness of people working here
Cons: Some food in breakfast area can be kept warm all the time
Location: Location is great but no other facilities outside the hotels
Very good experience we travelled as a family of five adults and a baby of 18 months and they provided us with anything we asked and more with a smile In the breakfast area Ivan was always there to look after our needs and all staff serving were great that applies for the beach restaurants and room service.In recent years I have stayed in many nice hotels in various part of the world but in service and facility this was the best here. Hope to visit this hotel in future and the standard remains same
Comment from Hotel Management
15-Mar-2017 by Digital Team , Hotel Management
Dear Guest, Thank you so much for recommending Kempinski Ishtar Dead Sea to the travel community. We are very happy that you have enjoyed your stay with us and we are looking forward to welcoming you back and accommodate you with another pleasant stay. Best regards, Sebastien Mariette - General Manager
5out of 5
by Kate

Best hotel experience

Posted 27-Dec-2016 on Hotels
This was one of the best hotel experiences we have had. We were upgraded on arrival before having dinner in their Italian restaurant. The food was great, and the breakfast buffet the next day fantastic, including champagne. There is nothing more I could have asked for. The staff were really friendly and our swim In the Dead Sea super. They give you shoes to wear in the water so you don't cut your feet on the rocks, they also give you a bowl of mud to put all over you to get the whole experience. After the Dead Sea swim, we hopped in the heated pool which overlooked the water. Considering it is winter, it was absolutely perfect. The sun beds were really comfortable as was our bed. Overall, the best hotel experience I have had in a very long time. Would highly recommend.
Comment from Hotel Management
29-Dec-2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from London

Best hotel on the Dead Sea

Posted 11-Dec-2016
Amazing facilities, very friendly staff and loads of freebees. Great place to visit off peak - staff are attentive, pools are beautiful and resort is an oasis
Comment from Hotel Management
14-Dec-2016 by Digital Team , Hotel Management
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager
5out of 5
by A verified traveller

Best hotel in the area, not cheap though.

Posted 06-Dec-2016 on Hotels
3 heated pools make Kempinski the best option on the dead sea in winter. Other than pools, it's the best hotel here either.
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Dear valued guest, Thank you for visiting us and commenting on your stay. We hope that we will welcome you back. Warm Regards, Sebastien Marriette, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from lebanon

Posted 30-Nov-2016
Amazing place friendly staff. Good for relaxation.
Comment from Hotel Management
05-Dec-2016 by Digital Team , Hotel Management
Dear Ahmad, Thank you very much for taking time to share your feedback with us and thank you for sharing this lovely photo online. We are pleased to hear you enjoyed your time at Kempinski Hotel Ishtar Dead Sea. We look forward to welcoming you again. Best regards, Sebastien Mariette General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Canada

Big hotel,not too busy. Dead Sea beach was nice.

Posted 21-Nov-2016
Pros: Staff was friendly and helpful. Ivan was extremely kind and went out of his way to help.
Cons: Patio furniture and a good cleaning on the balcony
Location: Not much to do other than bathing in the Dead Sea and eating. The pools are nice but the hotel is very quiet at night.
Some items were broken (handle on drawer) in the room. Wrong plug adaptor for electricity on the water kettle. The room was clean but the balcony was not. Bird excrement was everywhere on the balcony and the patio furniture has never been changed. Extremely old and weathered.
Comment from Hotel Management
24-Nov-2016 by manal.alomari@kempinski.com, Hotel Management
Dear Valued Guest, Thank you for choosing Kempinski Hotel Ishtar for your recent stay at the Dead Sea. We are glad to receive your comments on our friendly and helpful associates and we are happy that Ivan walked the extra mile to facilitate your needs. He will be proud to know that his efforts have been much appreciated. However we apologize for the less than satisfactory room experience which does not reflect neither our quality nor our reputation. Your feedback has been shared with our concerned departments for immediate improvement. We do hope that your travels will give us the opportunity to welcome you back and restore your trust in our hotel. Warm Regards, Sebastien Marriette, General Manager.
3out of 5
by A verified traveller

Disappointing

Posted 30-Oct-2016 on Hotels
It was not really an enjoyable stay. Issues with the door card system. Based on this I waited 2 hours until they could open the door. On the second day I requested a new room because the same thing happen. From this perspective it was a catastrophic.
Comment from Hotel Management
07-Nov-2016 by General Manager, Hotel Management
Dear valued guest, Thank you for taking the time to review your recent stay at Kempinski Hotel Ishtar. We are sorry for the inconvenience you faced and appropriate action has already been taken. We hope to welcome you back for another perfect stay. Warm Regards, Sebastien Mariette - General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from US

Friendly and serene

Posted 19-Oct-2016
Location: Mt. Nebo, Baptism Site, Mall shopping, Dead Sea, Hot Springs.
The hotel is quite large offering lots of choices to eat, relax by one of the many pools or just lay at the beach. I travel quite extensively but I have to say that this hotel had the most genuinely friendly and welcoming staff throughout the entire hotel. It was not overbearing, everyone was quite helpful and offered a warm greeting at all times. Everyone from the front desk, the concierge, the butlers, hospitality team and the management were all amazing! The room was clean although it was a bit too dark for my liking, not enough natural light but other than that the accommodations were great. As the grounds are quite extensive, if you do not have a room close to the Obelisk building, you will need to walk quite a bit. I like to walk but it could be a bit much if you do not enjoy walking. They also offer shuttle service throughout the hotel and they are very efficient and timely. This hotel was recommended by friends and I am pleased that they did as this hotel definitely deserves it's reputation as being one of, if not the best hotel in Jordan. Again, if you need any assistance with anything the Concierge (s) at the hotel are A+!
Comment from Hotel Management
24-Oct-2016 by Digital Team , Hotel Management
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Ishtar Dead Sea. We were delighted to receive your positive comments and we hope you fully enjoyed our facilities. We appreciate your opinion and we hope to see you again in the nearest future. Warm regards, Sébastien Mariette – General Manager
5out of 5
by A verified traveller

Great stay

Posted 20-Sep-2016 on Hotels
Great stay for experiencing Dead Sea as well as stunning sunset view from infinity pool. Well organized, diverse pools and friendly staffs.
Comment from Hotel Management
28-Sep-2016 by General Manager, Hotel Management
Dear Valued Guest, thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager