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Reviews of Holiday Inn Resort Dead Sea, an IHG Hotel

5 out of 5
Holiday Inn Resort Dead Sea, an IHG Hotel
Dead Sea Road, Dead Sea, Sweimeh

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 589 reviews" "
Rating 8 - Good. 216 out of 589 reviews" "
Rating 6 - Okay. 72 out of 589 reviews" "
Rating 4 - Poor. 37 out of 589 reviews" "
Rating 2 - Terrible. 30 out of 589 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, large facility for families. Safe and secure. Has all needed amenities
Stayed 1 night in Apr 2024
Response from Mohammed Khaled on 18 Apr 2024
Dear Valued Guest, It is always a pleasure to all of us at Holiday Inn Resort Dead Sea to meet our guest’s expectations. We are really glad to read how excellent your Dead Sea experience went from all aspects.Thank you for sharing your lovely feedback and looking forward for your next visit Best RegardsMohammed KhaledFront Office Manager

8/10 Good

Abdelrahman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mohammed Khaled on 18 Apr 2024
Dear Scott,It is a great pleasure receiving such a kind review and learning that my colleagues excelled in making your stay a great one! Would love to have you back soon!Best RegardsMohammed KhaledFront Office Manager

8/10 Good

Amar, Loma Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our time
Stayed 1 night in Mar 2024
Response from Mohammed Khaled on 26 Mar 2024
Dear Amar,It is a great pleasure receiving such a kind review and learning that my colleagues excelled in making your stay a great one! Would love to have you back soon!Best RegardsMohammed KhaledFront Office Manager

4/10 Poor

Zaid, Cincinnati

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Main pools were closed; the room seemed dated and in need of an upgrade. Safe area and near the mall. Extremely friendly staff!
Stayed 1 night in Mar 2024
Response from Mohammed Khaled on 5 Mar 2024
Dear ZaidThank you so much for sharing such a kind and valuable review. It is a real pleasure learning that your dead sea experience went up to your expectations and my colleagues were able to make it as excellent as possible. Please rest assured that your valuable comments was forwarded to the concerned and of course we all looking forward to have you back soon!Best RegardsMohammed KhaledFront Office Manager

10/10 Excellent

Ahmad

Stayed 1 night in Feb 2024

10/10 Excellent

Anna-Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems that not much has been renovated in the hotel and it seems partly quite old, but at the same time very comfortable and clean. Friends and helpful staff, nice Beach and Pool area (even if some Parts were closed during our stay), great breakfast with wide range of food offered. We enjoyed our stay very much. Recommended to get a rental car as there is not much around the hotel.
Stayed 2 nights in Dec 2023
Response from Mohammed Khaled on 27 Dec 2023
Dear AnnaThank you for your kind review and comments about our team member who excelled in meeting your expectations. Please rest assured that we will take your valuable comment into our considerations in our plan of improvement so to ensure the full satisfaction for our guests in the future. Thanks again and looking forward for your next visit!Best RegardsMohammed KhaledFront Office Manager

6/10 Okay

Iain

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from khaledm on 28 Oct 2023
Dear IainIt is always a pleasure to all of us at Holiday Inn Resort Dead Sea to meet our guest’s expectations. We are really glad to read how your Dead Sea experience was excellent from all aspects.

6/10 Okay

Hassan Sadik

I think the rooms need renovation.
Stayed 1 night in Oct 2023
Response from khaledm on 28 Oct 2023
Dear Valued Guest,Thank you for rating and sharing your experience related to your recent stay at Holiday Inn Resort Dead Sea We promise to fully meet your expectations in your next visit.

10/10 Excellent

Wesam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stuff
Stayed 1 night in Aug 2023

10/10 Excellent

Terry

Stayed 1 night in Aug 2023
Response from khaledm on 10 Nov 2023
Dear TerryWhat an amazing and kind review! Thank you for taking the time to share how excellent your Holiday Inn Resort Dead Sea experience went, and how my colleagues were able to meet your expectations!Please visit us again for more enjoyable times!Kind regards,Mohammed KhaledFront Office manager

10/10 Excellent

Ranue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My niece and I stayed at your hotel in July (19-23rd) for 5 nights and had a wonderful time, thanks mostly to the incredible hospitality of the staff. They are all attentive, helpful and kind but I would like to specifically mention the receptionist Mohammed and give our sincere thanks. Mohammed not only upgraded our room on arrival (the room I originally wanted but was not available at the time of my booking), but he also aided us with every query we had swiftly and efficiently. He also set up an in-house bespoke chauffeur service for us, with a wonderful driver Ibrahim whom he knew we would feel comfortable and safe with. Overall, our stay at Holiday Inn Resort was a very pleasant one, with Mohammed being the greatest help to us, and therefore deserving of much recognition and credit.
Stayed 5 nights in Jul 2023

4/10 Poor

doaa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this resort has a serious towel problem, there was no towels at any of the pools at all time, and if there OMG they smell so bad :/ The room shower drain is not working which made kids showering dangerous and filthy.

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty, grimy and noisy
The rooms— beddings, bathroom, wall were all stained and smelly, I don’t think staff changed the sheets even! Every single towel seems to have been used for decades and are all stained as well. Water of most pools, especially ones children are allowed in, are very very dirty too. Breakfast and dinner buffet was sub par and again like you’re eating in the middle of a playground with water puddles all over the floor. Only good thing was it’s private shoreline of Dead Sea, which all hotels along that main road has anyway! Would not recommend given the pricing!
Stayed 1 night in Aug 2023

8/10 Good

Ridha, Madison

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was good, and the breakfast was good too. However, the front desk employee gave me the wrong room and it was less than what I booked. However, I talked to another employee and they change it to me.
Stayed 1 night in Jul 2023

10/10 Excellent

Tala

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Marah and Obaydah at the reception were supper helpful. They helped us check in we were about 12 guests. Walked us through the facilities and services. Marah was so patient and friendly throughout the process. Had a smile on her face the entire time. The staff throughout the resort were fantastic and supper friendly. Breakfast and dinner had variety of options definitely worth paying for it.
Stayed 1 night in Jul 2023

6/10 Okay

Majdi

Travelled with partner
Average cleanliness over priced dinning
Stayed 1 night in Jun 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort to experience the Dead Sea. The hotel was very comfortable. Breakfast buffet was really good. The reception staff was very accommodative - they upgraded us when we requested for twin beds. The only inconvenience is that we were not allowed to have some McDonalds food and were forced to have it outside in the carpark (they scan your bags when you go in the hotel). Otherwise everything else was excellent.
Stayed 1 night in Jun 2023

2/10 Terrible

Maher

Stayed 2 nights in Jun 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel next to the Dead Sea. Nice pool with a view and a nice beach at the seashore. Buffet breakfast and lunch were good, but we particularly liked the a la carte restaurant (behind the buffet).
Stayed 1 night in Jun 2023

10/10 Excellent

Koreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the Dead Sea. Nice property. Felt like a large all inclusive hotel from Cancun. All in all very nice.

6/10 Okay

MURAD

Travelled with family and small children
Disliked: Property conditions & facilities
The pools were not clean, it's not allowed to order any type of food on pool even French fries to kids, there was not a possibility to ask for late checkout, the bathroom has humidity smell , the towels are so old , I'll not recommend this hotel but the buffet was good for dinner and breakfast
Stayed 1 night in May 2023

4/10 Poor

Denise

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left a lot to be desired
The Holiday Inn left a lot to be desired. I rated it 2 stars only because it is on the Dead Sea. The worst was the musty smelling water in the bathroom sink. My hands stunk after washing. I had to wash my hands and brush my teeth w bottled water it was so bad. The bathroom has soap and shampoo bolted to the wall. There’s no face cloths and there’s a holder for an iron and ironing board in the closet but no iron or board. It struck me as a no frills economy hotel. There was a nice balcony but no handle on the outside; you had to leave the door open if you wanted to sit outside. A sign in the room said not to take the robes and slippers outside, that they were for the room only but there was no robe and no slippers. One of the pools was not available as they are doing construction. There’s nothing nearby so you are basically stuck eating the buffet dinner at the hotel. Although there were a lot of dishes, the food was mediocre. The chain lock on the door was broken, paint was chipped… The hotel needs a lot of maintenance. Summing it up, if you decide to stay at the Holiday Inn, don’t expect much.
Stayed 1 night in May 2023

10/10 Excellent

amanda, doha

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
no shop to buy snacks and the hotel not providing that. coffee variety not that much!
Stayed 2 nights in May 2023

8/10 Good

Donald

Stayed 1 night in May 2023

6/10 Okay

Mecevic

Travelled with partner
Liked: Staff & service
The best thing about this hotel is its private beach and access to the Dead Sea. The views are amazing. It also has a large swimming pool which is well maintained, with lots of beds and space around it. The facilities in the room feel dated. The hotel experience was average, certainly not what you might expect from a 5 star hotel.
Stayed 3 nights in May 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing resort
Hotel staff were mainly good, with a few who just didn’t seem to care. Rooms are all a bit tired but functional. Pool areas are good and there is plenty of choice of areas. What would be good would be a quiet area as all areas were playing loud and annoying music on a loop which started to get very annoying. Dead Sea beach is good and sunset views from the bottom bar are beautiful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Piotr

Stayed 2 nights in Apr 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the time we pulled in they greeted us and directed us to be checked in, no line to wait on. After checking in after 4 pm we wanted to get to the beach and enjoy the first time at the Dead Sea and the beach access they have has everything you want. Including a great sunset. The rooms and bed were very comfortable. The food and breakfast they serve is good too.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service
good service
Stayed 1 night in Jan 2023

10/10 Excellent

haytham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very positive staff attitude
Stayed 1 night in Jan 2023

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast choices. Staff is friendly. Their lifeguard at the Deadsea beach was alert and saved me from further discomfort - thank you! Overall nice facilities for a Dead Sea resort style vacation.
Stayed 1 night in Jan 2023

10/10 Excellent

Sridhar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-placed and has easy access to the Dead sea. Could not have asked or anything better.

6/10 Okay

Mohammad

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our experience
We arrived and were greeted by staff. Our luggage went through detector. We felt very safe and enjoyed our time there. We appreciate the ability to sit with another couple as they ordered off a menu and we ate from the buffet. Breakfast was delicious, pool was great and swimming in the Dead Sea was unique
Stayed 1 night in Dec 2022

10/10 Excellent

Mihran

Stayed 3 nights in Oct 2022

4/10 Poor

Artan

Liked: Room comfort
Disliked: Cleanliness
Disappointed
expectations are always higher if you stay in a 5 star hotel and the reason of this is because you pay a lot for that. I got really disappointed for some reasons but 2 were main reasons, first for the breakfast and the second for my dirty room. And also i have to mention that to put a wood under the bed just to make it stable it was shameful
Stayed 2 nights in Sep 2022

2/10 Terrible

Daniel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property claims to be a 5 star resort. As such it advertise amenities such as multiple swimming pools and beach access to the Dead Sea. What they don’t tell you is that everything is closed after sunset. My family stayed there for one night and were very disappointed with the fact that when we arrived around 6 o’clock due to our flight being delayed we were not allowed to enjoy anything that we had booked this hotel for. Dead Sea and taking the kids swimming In the family pool. After a long day of traveling and nothing to do at the 5 star resort, I went out to grab some food because the baby was already asleep and we couldn’t go down the the restaurant. I was stopped at the entrance of the hotel when I returned and told that my family would have to meet me in the parking lot to eat since they don’t allow outside food in the hotel. After a very frustrating argument with everyone up to the shift manager, I had to fill out a release form and write down how many burgers and fries I had In the bag. Then they crammed it all in a laundry bag and had it sent to the room. This place was absolutely ridiculous in their logic and the staff that I dealt with was rude to me and my family on several occasions. I do not recommend this place.
Stayed 1 night in Sep 2022

10/10 Excellent

partha sarathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Holiday Inn Dead Sea Resort,Jordan
Stay was excellent.The resort is sprawling and beautiful.Breakfast and dinner spread were amazing.They have 4 swimming pools and a private beach to float and putting mud on the body. Mr.Anas in the front office was very supportive and helped us.We stayed in a poolview room which was very nice.All the staffs were ever smiling and helpful.Only one thing we felt needs improvement is that there should be enough free drinking water supply.They put only two small bottles of water in the fridge daily.For any thing beyond requirements,one has to pay an exorbitant price.There are no provision store around to buy the same at a reasonable price. Rest everything was very good and we enjoyed thoroughly.
Stayed 3 nights in Sep 2022

8/10 Good

Macarena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

ADNAN, DENTON

Travelled with family and small children
Liked: Staff & service
Good customer Service. Rooms should be cleaner
Stayed 1 night in Aug 2022

2/10 Terrible

Maha

Stayed 1 night in Aug 2022

10/10 Excellent

Malak

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed every moment I spent in this resort , every thing was excellent
Stayed 3 nights in Jul 2022

2/10 Terrible

Ahmad

Stayed 1 night in May 2022

10/10 Excellent

Terry, Spicewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Alla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but for the price I paid it should have been more clean and also there were ants in the room
Stayed 1 night in May 2022

2/10 Terrible

Osama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the worst experience for me ... the Hotel wasnt ready for the Holiday, we had to wait for breakfast, as the hotel wasn't ready for the number of visitors -we arrived at 3 and they wanted us to wait to get our room (although check in is at 3) but we had to make a fuss to get the room...
Stayed 2 nights in May 2022

10/10 Excellent

Leone, City island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with great staff.
Stayed 2 nights in Mar 2022

6/10 Okay

Robert John

Stayed 2 nights in Mar 2022

8/10 Good

Magdala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda vista do Mar Morto.
Hotel a beira do Mar Morto, ótimas instalações.
Stayed 1 night in Feb 2022