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Reviews of My Place Hotel - Brookings, SD

3 out of 5
My Place Hotel - Brookings, SD
711 32nd Ave, Brookings, SD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 358 out of 525 reviews" "
Rating 8 - Good. 125 out of 525 reviews" "
Rating 6 - Okay. 28 out of 525 reviews" "
Rating 4 - Poor. 9 out of 525 reviews" "
Rating 2 - Terrible. 5 out of 525 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place, enjoyed our visit
Stayed 1 night in Apr 2024

8/10 Good

Candida

Liked: Cleanliness, staff & service, property conditions & facilities
Great for concerts at Swiftel!!
Stayed 1 night in Mar 2024

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have a full size fridge, which was helpful for our stay. Bed was comfy. No breakfast or gym, which we prefer.
Stayed 1 night in Apr 2024

10/10 Excellent

Carime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the Dacotah Event Center which is why we came-for a concert there. Friendly checkin/checkout staff, clean, easy parking, close to restaurants/shopping.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Went to check in at 3pm and 2 of our 3 rooms were not even ready. Check in time was 3pm. Those rooms should have been ready. Checkout is at 11am. More staff should be added to ensure that rooms are ready for checkin AT check in time. We had a wedding at 4pm and we were parents of the bride. We had to slip away to get checked into our rooms and still couldn’t get our stuff dropped in the rooms because they were not ready. Rooms were nice but the inconvenience of check in really left a sour taste in our mouth.
Stayed 1 night in Apr 2024

10/10 Excellent

Bobbi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 15 Apr 2024
Keith,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. If there is anything we can do for you in the future don't hesitate to give us a call.

6/10 Okay

Donald

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Multiple huge long hairs in the shower and no one to come clean them. No manager on duty to help with issue.
Stayed 1 night in Mar 2024

4/10 Poor

gary

Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 26 Mar 2024
Brenda,Thank you for taking the time to leave us such a great review. We are glad to see that you enjoyed your stay. If there is anything we can do for you in the future let us know.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms.
Stayed 3 nights in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 26 Mar 2024
Vicki, Thank you for taking the time to leave us with a positive review. We pride ourselves on our quality of service and cleanliness. We appreciate the kind words. We hope to have you stay with us again soon.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 26 Mar 2024
Angela,We appreciate you taking the time to leave us a review. We are glad to see that you enjoyed your stay with us. We love hearing feedback from our guests, so if there is anything we can do to make your next stay more enjoyable, please let us know.

6/10 Okay

Stewart, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good for property but did not have a breakfast available
Stayed 1 night in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Mar 2024
Stewart,Thank you for taking the time to leave us a review. We really appreciate the feedback. We do not have a continental breakfast yes, however we do have a breakfast option for purchase from our MyStore. I know this is not ideal, but is a great option in a pinch. We are glad you enjoyed our property and hope you come again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 12 Mar 2024
Jessica, Thank you for taking the time to leave us with a positive review. We hope to have you stay with us again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here about every 3 months for 4-5 days. If there is an event in town, it’s usually at the facility within walking distance to the hotel. Always feel safe as I often travel alone. Full size refrigerator and kitchenette area.
Stayed 3 nights in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 12 Mar 2024
Kimberly, Thank you for taking the time to leave us with a great review. I am happy to hear that you enjoy staying with us. If there is anything we can do for you in the future, don't hesitate to let us know.

4/10 Poor

Valerie

Stayed 2 nights in Mar 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 26 Mar 2024
Valerie,Thank you for taking the time to leave us a review. We are sorry to hear that your stay was anything less than perfect. If you have any notes or comments to share we would love to hear them. Feedback from our guests is the best way for us to improve. We hope to have you stay again soon, so we can improve on this recent stay.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room in quiet hotel. Comfy beds with extra pillows. Adjusting temp in room was easy. Staff interactions were excellent!
Stayed 1 night in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 27 Feb 2024
Teresa, Thank you for taking the time to leave us with a wonderful review. We appreciate the kind words, and are glad that you enjoyed your stay with us. We hope you stay with us again soon, and if there's anything we can do in the future let us know.

8/10 Good

Mandefrot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service!
Stayed 1 night in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Feb 2024
Hello,Thank you for taking the time to leave us with a review. Customer feedback is the best way for us to improve. We appreciate the kind words, we pride ourselves on offering great service to our guests. We hope to have you stay again soon, and if there is ever anything you need, let us know.

8/10 Good

Brady

Stayed 2 nights in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Mar 2024
Brady,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay. We hope to have you stay again soon.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and had everything we needed!
Stayed 1 night in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 14 Feb 2024
Kathy, Thank you for taking the time to leave us this great review. We're glad to hear that you enjoyed your stay with us. We hope to have you stay with us again soon. If you ever need anything don't hesitate to let us know.

10/10 Excellent

Kara, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, comfortable, quiet and check in was easy with friendly service. Convenient to walk over to the Dacotah Bank Center and back. Also enjoyed that there was a restaurant next door so could park and walk to that as well.
Stayed 1 night in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 14 Feb 2024
Kara,Thank you for taking the time to leave us this wonderful review. We're glad you appreciated, our cleanliness and service. We pride ourselves on our quality of service. We hope to have you stay with us again soon.

10/10 Excellent

Kristy Jo

Stayed 1 night in Feb 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 20 Mar 2024
Kristy, Thank you for taking the time to leave us with a wonderful review. We are glad to hear that you enjoyed your stay with us. We hope to have you stay with us again soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The room was comfortable. The staff was helpful and respectful. The room stayed a little warm even after turning the heat down.
Stayed 1 night in Jan 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Jan 2024
Alex,Thank you for taking the time to leave us with this positive feedback. We are glad to hear that you enjoyed your stay with us. If there is anything we can do to improve your next stay let us know. Thanks again.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Jan 2024
Amanda, Thank you for taking the time to leave us with a review. We really value feedback, so if there is anything we can do to improve your next stay, let us know. Thanks again.

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from -MyPlace Brookings GM, Mason Ashburn on 9 Jan 2024
Dan,Thank you for taking the time to leave us with a wonderful review. We are glad to see that you enjoyed your stay with us. We hope you choose to stay with us again soon.

10/10 Excellent

Kevin

Stayed 5 nights in Dec 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 31 Dec 2023
Kevin, Thank you for taking the time to leave us with a positive review. We're glad to see that you enjoyed your stay. We hope you choose to stay with us again soon.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet, and comfortable beds!
Stayed 1 night in Dec 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Dec 2023
Jennie,Thank you for taking the time to leave us with a wonderful review. We appreciate the kind words and, and are happy to hear that you enjoyed your stay. We hope you stay with us again soon.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry clean. Easy to access. Wish they stocked kitchens with plates and silverware. No pans either. The kitchenette isn’t much good if they don’t provide the basic necessities. Otherwise it was nice. Large fridge was nice.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Dec 2023
Rene,Thank you for taking the time to leave us with such a positive review. I understand your frustration with the kitchen not being stocked with cookware. We do not provide those amenities in-room, as we do not have an efficient or economical way to clean and restock all of the cookware between guests stays. Again, thank you for the positive review. We hope to have you stay with us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean and decent
Check in service fine, room very clean, nice space. Only complaint was bed sagged terribly to the middle, and bed comfort important part of hotel.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Nov 2023
Anonymous, Thank you for the review. I'm sorry to hear that experienced this issue during your stay. I agree bed comfort is of utmost importance when it comes to hotel stays. Our property is under new ownership as of June 2022. They are invested in renovating and improving the property. This involves replacing all mattresses (when the budget allows) as well as many other improvements which have already begun. Again sorry for your inconvenience. We hope to see you again soon, so you can experience more of the new upgrades we will be completing.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean large room. Kind of expensive for no breakfast.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Nov 2023
Katie, Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your room. We take pride in our quality and cleanliness. It looks like the date(s) you stayed with us, there were several events in town. Rooms were in high demand because of these events, which was a driving factor in the cost of our rooms. Again thank you for the review, we hope to see you again soon.

10/10 Excellent

Rene

Travelled with family
Very nice upgraded hotel.
Very clean. Easy checkin. Parking is great and free. Rooms look like they have new carpeting. Equipped with stove top, microwave, fridge ( large size) and sink with cabinets. Slept well and I don’t always since I have back issues.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 21 Nov 2023
Rene,Thank you for taking the time to leave us a wonderful review. We're glad to hear that you enjoyed your stay and had nothing but positive things to say. We hope to see you again soon, and if there is anything we can do, make sure to let us know.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and clean.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 15 Nov 2023
Mark,Thank you for taking the time to leave a great review. We take great pride in the quality and cleanliness of our property. I will make sure to let the maintenance and housekeeping know about your review. We hope to see you again soon, and if there's anything we can do for you make sure to let us know.

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Perfect location when going to a concert in Brookings.
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 15 Nov 2023
Victoria,Thank you for taking the time to leave us a wonderful review. Our location being in close proximity to the Dacotah Bank Center is on of our key features enjoyed by many of our guests. We hope to see you again soon.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 15 Nov 2023
Joseph,Thank you for taking the time to leave us with such a wonderful review. We hope to see you again soon. If we can do anything for you in the future let us know.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find and easy access to shops and the freeway
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 15 Nov 2023
Mark,Thank you for taking the time to leave a positive review. We hope to see you again soon, and if there is anything we can do for you let us know.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 5 Nov 2023
Teresa,Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay. If there is anything we can do for you in the future don't hesitate to give us a call.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Clean, well kept, quiet and a good location. I will stay here again.
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 29 Oct 2023
Kevin,Thank you for taking the time to leave us the wonderful review. Guest feedback is crucial to our success and lets us know exactly where we are at. We are glad you enjoyed your stay with us. If there is anything we can do on your next visit please let us know.

10/10 Excellent

Volney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 27 Oct 2023
Volney,Thank you for the taking the time to leave this review. We're glad to see you enjoyed your stay with us. If there is anything we can do for you next time, let us know.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 27 Oct 2023
Scott,Thanks for taking the time to leave us a stellar review. We are glad you enjoyed your time with us. If we can do anything for you next time let us know and we will get it done.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 25 Oct 2023
Leslie,Thank you for taking the time to leave us such a positive review. They certainly help boost our appeal and are greatly appreciated by the staff. If there is anything we can do for you next time please let us know.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms n staff was very nice
Stayed 2 nights in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 27 Oct 2023
Fred, Thanks for the review taking the short time to share with us is really appreciated. Staff loves to hear feed back, so I will let them know you enjoyed your room and the hospitality. If we can do anything for you next time let us know.

6/10 Okay

Marilyn

Travelled with family
Disliked: Amenities
I reserved the hotel for the kitchen only to find that it wasn’t supplied with anything. Not even a spoon to eat our yogurt. We’d have to bring our own - which I don’t recall seeing stated anywhere - or buy it. So if you’re expecting to use the kitchen you have to bring your own plates, bowls, silverware and pans, towels, napkins, etc. Just found that really inconvenient. nice hotel!
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Oct 2023
Marilyn, As you stated we do offer all of the kitchen items you mentioned, for sale in our MyStore. We have plastic cutlery available upon request as well. The reason these items don't come pre stocked in each room, is we do not have an efficient and affordable way to resupply these items after each guests stay. As well most of our guests do not use these items, however the guests who may need them, can find them in our MyStore. Thanks for taking the time to share your thoughts.

8/10 Good

Cameo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all great but major disappointment that you don’t serve breakfast! Then to say you serve breakfast in bed is a joke when it’s frozen food that you heat up in a microwave
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Oct 2023
Cameo,Our breakfast option does unfortunately come at an additional cost. This is to avoid unnecessary cost for guests who do not use /consume breakfast. At other locations the cost of that extra amenity would be worked into the price for all guests stays. Other than the breakfast we are glad to hear you enjoyed stay with us. Thank you for taking the time to leave us with a review.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Oct 2023
Jill,Thank you for taking the time to leave us with a review, the staff really appreciates any feedback we can get. If we can do anything for you in the future please let us know.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this hotel because we were attending a concert very close to the hotel. It was perfect for the concert. I have stayed at this hotel and it is always been fine with me. It close to a good restaurant and in a convenient to most of Brookings.
Stayed 3 nights in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Oct 2023
Kimberly, Thank you for taking the time to leave such a wonderful review. Reviews like yours help us immensely, and are greatly appreciated by the staff. If we can ever do anything to improve yours stays with us in the future please let us know.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Well maintained
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 24 Oct 2023
Thomas, Thank you for taking the time to leave us a positive review. They really help, and are appreciated by the staff. If there is anything we can do to improve your next stay let us know.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that there isn’t a nightlight in the bathroom.
Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 17 Oct 2023
Cheryl,Thanks for the helpful suggestion, we may look into implementing that in the future. We're glad you took the time to leave us a review. If there is ever anything we can do for you let us know.

10/10 Excellent

Jacquline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star property
The hotel room was so clean! It has a kitchen area with a sink, full size fridge, microwave, stove top, coffee pot, and toaster. You will need to bring your own dishes. Good if you are staying multiple days. Comfortable.
Stayed 2 nights in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 17 Oct 2023
Jacquline,We can't thank you enough for such a positive review, taking the time out of your day to do that for us is really appreciated. If there's anything we can do for you in future stays please let us know.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from -MyPlace Brookings GM, Mason Ashburn on 5 Nov 2023
Kelly, Thanks for taking the time to leave us with a positive review. Comments and suggestions are encouraged, so if there is anything we can do to make your next stay even better, let us know.