All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Floors were filthy all week, water was shut off three times during our stay, but the staff in the breakfast area and the maid service were super friendly.
Michelle
Stayed 7 nights in Mar 2024
10/10 Excellent
Lapaul
19 Mar 2024
Liked: Cleanliness, staff & service
Lapaul
Stayed 2 nights in Mar 2024
Response from DW on 21 Mar 2024
Lapaul, Thank you for taking the time to leave a review. We appreciate any and all feedback. We hope to see you the next time you visit the beach.
Thank you for taking the time to leave a review. We are happy to hear you had a great experience at El Caribe.
8/10 Good
Jeylina
Travelled with family and small children
17 Mar 2024
Liked: Cleanliness
.
Jeylina
Stayed 2 nights in Mar 2024
Response from DW on 18 Mar 2024
Jeylina, Thank you for taking time to leave a review. We pride our selves on our guests experiences. Hopefully, we get the chance to WOW you in the future.
Horrible experience over all the buildings needs major upgrades and the pictures are misleading, price doesn’t reflect quality or value
Christian
Stayed 1 night in Mar 2024
Response from DW on 13 Mar 2024
Christian, I do apologize that our hotel did not meet your expectations. I will be sharing your review with my staff. We take our feedback seriously and will continue daily to improve. We hope to get the chance to WOW you in the future.
The staff was absolutely amazing and very helpful. I couldn’t have had a better experience for bike week.
Jason
Stayed 1 night in Mar 2024
Response from Kat on 11 Mar 2024
Thank you! We hope to see you again soon
6/10 Okay
Kaytlin
8 Mar 2024
Kaytlin
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Kaytlin,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager
This was great place, facilities were good. Great value for the money, I would go back for sure!
Randy
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavours to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
Thank you Cory for the review. We hope to be your go to place at the beach.
10/10 Excellent
paul
29 Feb 2024
Liked: Cleanliness, staff & service
Price was great
paul
Stayed 1 night in Feb 2024
Response from Kat on 29 Feb 2024
Thank you for the review! We look forward to seeing you again soon.
8/10 Good
Jas
26 Feb 2024
Liked: Cleanliness
Clean rooms friendly staff very quiet
Jas
Stayed 2 nights in Feb 2024
Response from Kat on 26 Feb 2024
Thank you for the review. We hope to see you again real soon
8/10 Good
Tarvis
Travelled with family
25 Feb 2024
Liked: Cleanliness, staff & service
Great value. Property very clean. It’s an older property with nice updates. Rooms look like the picture. Nice unobstructed views. 3 pools next to beach. Quick check in. Convenient grocery shopping and eateries right across the street. Felt safe. Some doors slam very loudly but otherwise great for price.
Tarvis
Stayed 2 nights in Feb 2024
Response from kat on 26 Feb 2024
Thank you for the great review hope to see you again soon
10/10 Excellent
Jose
25 Feb 2024
Jose
Stayed 1 night in Feb 2024
Response from Kat on 26 Feb 2024
Perfect score!! It means alot to see a great review. Come back to our sunny beach very soon.
Wonderful location, beautiful veiw.
No moisture control in rooms. Only.complaint
jen
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Jen,Thank you for your positive feedback about the wonderful location and beautiful view. We're glad you enjoyed those aspects of your stay. We appreciate your feedback regarding moisture control in the rooms, and we will certainly take that into consideration for improvements. Your input is valuable, and we look forward to the possibility of welcoming you back for another enjoyable stay.Sincerely, Hotel Manager
6/10 Okay
Suzanne
20 Feb 2024
Liked: Staff & service
Nice view but was loud
Suzanne
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Suzanne,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the view from your room, although we apologize for any inconvenience caused by noise during your stay. Your comfort is important to us, and we will address this issue to ensure a more peaceful experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
6/10 Okay
Sandra, Woodbridge
19 Feb 2024
Liked: Staff & service
Property is old and needs renovation
Sandra
Stayed 3 nights in Feb 2024
Response from DW on 19 Feb 2024
Sandra, Thank you for taking the time to leave a review. We appreciate your candid feedback about our property. We apologize that the state of the property didn't meet your expectations. We are continuously working on making improvements. We do hope to have the opportunity to provide you with a better experience in the future.
While the location is excellent the property itself is extremely outdated. I stayed in one of the oceanfront rooms. The room was clean however rust was on the bathtub, doors, refrigerator and stovetop. The entire property needs to be rehabilitated and I’m sure their rating would skyrocket based on being a beachfront hotel. There are so many hotels on the strip and I would have definitely bypassed this one had I known in advance. My best recommendation is to pay a few extra bucks for a nicer hotel. I only stayed here because everything was booked due to the NASCAR races. Don’t do it!!! Thank me later
latasha
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you appreciated our excellent location but apologize for any inconvenience caused by the outdated condition of our property. We take your feedback seriously and will address the issues you mentioned promptly to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
Dear Rakesh,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager
service excellent , check in was the easiest and the best I have ever seen
jim
Stayed 15 nights in Jan 2024
Response from DW on 13 Feb 2024
Jim, Thank you for the review. It pumps us up to hear our staff left such a good impression. We pride ourselves on great customer service. We will be shooting for a 5 out of 5 on your next stay!
6/10 Okay
Dianna
Travelled with family
12 Feb 2024
Disliked: Property conditions & facilities
Every fixture leaked
Dianna
Stayed 1 night in Feb 2024
Response from Kat on 12 Feb 2024
I am sorry for your inconvenience. Had you alerted the front desk and we had rooms available we would have moved you. We hope you come back and if any issues in the room we will be more then happy to accommodate
8/10 Good
Janel
11 Feb 2024
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay here, there are some issues that need to be repaired but looking as if this an older hotel it was a very nice stay.
Janel
Stayed 1 night in Feb 2024
Response from Myke on 13 Feb 2024
Thank you for staying with us!! we are working extensively to patch the issues. We look forward to your next stay !!!!!!!!!!
Rusty bathroom, dirty beds, outdated rooms and appliances, roaches
Shannon
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Shannon,We sincerely apologize for the subpar conditions you encountered during your stay. Your experience falls far below our standards, and we're committed to addressing these issues immediately. Please rest assured that corrective measures will be taken to ensure our facilities meet the expectations of our guests. We appreciate your feedback and hope for the opportunity to regain your trust in the future.Sincerely, Hotel Manager
Omar, Thank you for taking time to leave a review. We are happy to hear everything was "All Good". We do hope we will be your go to place next time your here.
Lovely resort. Two pools plus kiddie pool will be great in hot weather while soaking in the feel of the ocean. Beautiful landscaping and grounds.
Carol
Stayed 1 night in Jan 2024
Response from Hotel Manager on 4 Feb 2024
Dear Guest,Thank you for your delightful review on Expedia! We are thrilled to hear that you enjoyed our resort, including the pools, kiddie pool, and the picturesque surroundings. Your kind words about our landscaping and grounds are truly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
Dear Guest,We appreciate your 5-star rating on Expedia! Thank you for choosing our hotel, and we're delighted to hear that you had a positive experience. If you have any feedback or comments to share, we would love to hear them.Sincerely, Hotel Manager
8/10 Good
Javier
Travelled with family
3 Feb 2024
Liked: Staff & service, amenities
Could use some updates and modernization. Feels like it has not been considered for an update for years. Accommodations were comfortable and appeared clean.
Javier
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Javier, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager
If you can afford to stay somewhere better you should. The property is dirty and in need of many repairs.I regret staying there for the price.
John
Stayed 2 nights in Jan 2024
Response from DW on 30 Jan 2024
John, Thank you for taking time to leave your feedback. Your input is important to us and we take any and all seriously. We strive daily to improve and couldn't do it without our guests feedback. We hope to get a chance to WOW you in the future.
Dear Eric,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
6/10 Okay
Amy
Travelled with family
8 Jan 2024
Liked: Staff & service
Exactly what we expected. We weren't looking for luxury, just a cheap place to stay for a couple of nights. No frills, nothing fancy, but it served the purpose we needed. Staff were very friendly. Appreciated the continental breakfast.
Amy
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Amy,Thank you for your positive review! We're glad to hear that our accommodation met your expectations for a budget-friendly stay. It's great to know that our staff was friendly and that you appreciated the continental breakfast. We strive to provide a comfortable and practical experience, and we hope to welcome you back whenever your travels bring you to the area.Sincerely, Hotel Manager
Dear Kayla,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager
Older property. Neat and generally clean. Mold on the curtains, no towel racks or shelves in the shower or bathroom. Lights flickered, went out and came back on. Close look at things, they were dirty in the kitchen area. Got woken up middle of the night by loud neighbors. Could hear everything. Beds were springy. Nice view. The hot tub and second pool were closed. Terrible breakfast. Ran out of things.
Kathleen
Stayed 2 nights in Dec 2023
Response from Guest Services-LN on 31 Dec 2023
Sorry we missed the mark on your stay. We are sorry we did not meet your expectations. We hope to see you again soon, and possibly try again to make your stay exceptional
room clean and beautiful view of the ocean, it was off season and sad hot tub was closed. heated pool was nice. some construction noisy during day but stoped by 5 pm, all in all good stay for the reasonable price. staff very friendly.
Tracy
Stayed 1 night in Dec 2023
Response from DW on 31 Dec 2023
Tracy, Thank you for taking time to write a review. We are happy to hear you enjoyed your stay. We hope to have you again soon!
10/10 Excellent
Magdalene
28 Dec 2023
Liked: Cleanliness
Magdalene
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Magdalene,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager
Dear Tammy,We apologize if the outdated appearance of our property didn't meet your expectations. We will certainly consider it as we continue to make improvements to our property. We appreciate your input and hope to have the opportunity to provide a better stay in the future.Sincerely, Hotel Manager
Very quiet on the ocean. But we had to clean the room. Floors bathroom etc. It was a 2 star hotel with a 4 star price.
Arthur
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 25 Dec 2023
Dear Arthur,Thank you for your kind feedback. We're pleased to hear you enjoyed the quiet atmosphere by the ocean. However, we apologize for any inconvenience regarding cleanliness. Your comments are valuable, and we will address these issues to improve our services. We understand your concerns about the value of the price paid and will use your input for future adjustments. We hope to have the opportunity to provide a more satisfying experience in the future. Sincerely, Hotel Manager
The rooms are connected with others and it was extremely loud, shower gets water all over the floor and it had a mildew smell coming from the room
Christopher
Stayed 1 night in Dec 2023
Response from Guest Services on 16 Dec 2023
Looks like we missed the mark with your stay. We are very sorry we did not meet your expectations. Please except our apology. We were unaware of any concerns you had as they were not addressed. Next time we will be sure to make sure we meet your expectations.Thank you,Guest Services
6/10 Okay
AVIS
Business traveller, Travelled with group
14 Dec 2023
Liked: Amenities
The room was damp, and there was a leak in the bathroom
AVIS
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 14 Dec 2023
Dear AVIS,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager
8/10 Good
Shanti
12 Dec 2023
Shanti
Stayed 1 night in Dec 2023
Response from DW on 14 Dec 2023
Shanti, Thank you for taking the time to rate us.. We will have room ready for your next trip to the beach.
8/10 Good
Steven
Travelled with partner
12 Dec 2023
Liked: Cleanliness, staff & service, amenities
Hotel is definitely dated but rooms were clean. Would stay again in the future.
Steven
Stayed 4 nights in Dec 2023
Response from LN- Guest Services on 12 Dec 2023
Thanks for your great review. We are glad you enjoyed your stay. Have a good Holiday Season. We hope to see you again soon!!!
10/10 Excellent
Annmarie
11 Dec 2023
Annmarie
Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Annmarie,Thanks for choosing our hotel for your stay and the 5 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager
6/10 Okay
Yury, Northbrook
Travelled with family
11 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Phenomenal staff, very helpful and very nice, but the property itself is extremely outdated. Needs a lot of work.
Half the beach area is under construction, the hallways and the rooms are clean, but very, very old.
Yury
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 12 Dec 2023
Dear Yury,Thank you for sharing your feedback. We're pleased to hear that you had a positive experience with our staff, finding them to be phenomenal, helpful, and nice. We apologize, however, for any inconvenience caused by the outdated condition of the property and ongoing construction in the beach area. Your comments are important, and we take them seriously. We'll use your feedback to address areas that need improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the futureSincerely, Hotel Manager
4/10 Poor
amanda
10 Dec 2023
amanda
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 12 Dec 2023
Dear amanda,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
8/10 Good
rashid
Travelled with family
10 Dec 2023
Liked: Cleanliness, staff & service, room comfort
rashid
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 12 Dec 2023
Dear rashid,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager
It just not something that is worth the money spend a little more and get quality not this
Triniti
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 12 Dec 2023
Dear Triniti,We appreciate your feedback, and we're sorry to hear that your experience did not meet your expectations. We understand that value for money is crucial, and we apologize if you felt it did not align with the quality you were expecting. We'll certainly consider them to improve our offerings and overall guest experience. We hope to have the opportunity to better meet your expectations in the future. Sincerely, Hotel Manager