Outdoor pool

Reviews of Umaid Palace- An Organic Retreat

4 out of 5
Umaid Palace- An Organic Retreat
Kalakho, Dist. Dausa, Jaipur - Agra National Highway, Dausa, Rajasthan

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Mohan

Travelled with family
Disliked: Cleanliness, room comfort
Too expensive for what they provide Food quality and cost not equal to the star ratings Hotel.com brand should not be used for such hotels
Stayed 1 night in Feb 2023
Response from Dhananjay on 5 Apr 2023
Dear Guest,Thank you for sharing your feedback.Please note that you threatened us with negative reviews if we did not agree to your unethical demands, you wanted to access our swimming pool in your undergarments & consume outside alcohol & outside food next to our pool.The reviewer threatened us of a negative review if we did not agree to their unrealistic demands & the guest was asked to vacate the premises by our security team and banned from all their future visits to our property.Kindly request the reviewer to submit unbiased reviewer and do not threaten any hotel in future.

10/10 Excellent

Javier C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to relax - Beautiful building.
Beautiful place, I enjoyed my stay a lot!
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, amazingly good food made from vegetables grown on the property. Very relaxing stay.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped over at Umaid Lake Palace on our way from Jaipur to Agra. It was a welcome break from the city din and smog. Even though the stay was brief, we enjoyed the gardens, camel ride to the village, and the patio dining. Would love to have a longer stay on another trip
Stayed 1 night in Dec 2018
Response from Dhananjay on 3 Jan 2019
Thanks for a great review highlighting our location, calm countryside atmosphere, our sublime service and food. We enjoyed serving you. We are happy to learn of your overall satisfaction. Your remarks are much inspiring and a great motivation. We look forward to welcoming you again. Warm Regards from all of us at Umaid Lake Palace

8/10 Good

Harvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.. friendly and courteous staff.. tasty food

2/10 Terrible

Soinya, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience of being cheated
the hotel does not have: a swimming pool Staff amenities food IRD Services Front Desk Services Housekeeping Services Light 24-Hrs electricity the Hotel is ghostly to an exend you cant sleep
Response from Dhananjay on 31 May 2014
Greetings from the Umaid Lake Palace, Dausa!! Thank you for sharing your feedback. I would like to offer my sincere apologies for any shortfall in services, which has caused you to have such a negative impression. However we would like to bring to your notice that you arrived late at night and stayed at the hotel for about 10 minutes and left without visiting our swimming pool or using any of the above services mentioned in your review. Request you to re-look at your comments as they are misleading and give a wrong impression about the hotel. I am confident that we would be able to show case the true hospitality even beyond your expectations if you give us an opportunity once again by choosing to stay with us. We look forward to welcoming you back to the Umaid Lake Palace - An Organic Retreat and hope you have an enjoyable experience with us next time. Yours Sincerely, Yogesh Sharma (General Manager)