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Reviews of Cilan Resort

3 out of 5
Cilan Resort
No.6, Sec. 4, Taiya Rd., Datong, Yilan County

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 138 reviews" "
Rating 8 - Good. 53 out of 138 reviews" "
Rating 6 - Okay. 28 out of 138 reviews" "
Rating 4 - Poor. 8 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ching-Yung, Glendale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It is a running down property and not to be recommended.

10/10 Excellent

chieh-wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from 棲蘭山莊 on 8 Mar 2021
親愛的貴賓 再次感謝您寶貴的時間提供對飯店的好評，顧客的寶貴意見將是我們改進服務品質的方針，提供優質的服務是我們的責任。 儘管如此，我們的努力仍然不可鬆懈。非常感謝你的鼓勵。

6/10 Okay

YEOU-CHYAN

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from General Manager on 6 Nov 2018
謝謝

8/10 Good

Ching Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Cozy and comfortable. Service is good. However, the transport is inconvenient. The hotel should provide transport to the YiLan train station as only public transport once a day. And there should be triple rooms provided as we four people can only stay in a four people room.
Stayed 1 night in Jan 2018
Response from General Manager on 1 Feb 2018
謝謝您的推薦，我們會盡力改善您所提到的部份，謝謝您!

6/10 Okay

TungLung

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
稍差的住宿體驗
住林間小屋，位置在餐聽下方，空氣中瀰漫著一股動物屍體腐爛的臭味，除此之外其他服務都還可以
Stayed 1 night in Jan 2024

6/10 Okay

Wei Hang

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

CHENG HSIUNG

Stayed 2 nights in Jul 2023

8/10 Good

shih-hsien

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得駐足的一夜
很棒的居住環境，晚上的音樂欣賞很有魅力，非常吸引人
Stayed 1 night in Apr 2023
Response from 棲蘭山莊 on 25 Apr 2023
親愛的貴賓 感謝您光臨棲蘭山莊，並抽出寶貴時間來和大家共享您的入住經歷 期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務 敬祝 順心愉快

8/10 Good

文豪

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
廁所可以更新
Stayed 1 night in Apr 2023
Response from 棲蘭山莊 on 2 Jun 2023
尊敬的貴賓：您好，非常感謝您在百忙之中給我們提出寶貴的建議。非常遺憾未能達到您的期望，請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。

8/10 Good

MEI TU

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫暖的小木屋
小木屋舒適，暖和，熱水很熱。早餐選擇多，晚餐菜色不推薦，可以看到猴子，森林浴步道階梯頗多，不適合老人小孩
Stayed 2 nights in Dec 2022
Response from 棲蘭山莊 on 16 Dec 2022
親愛的貴賓 感謝您光臨棲蘭山莊，並抽出寶貴時間來和大家共享您的入住經歷 期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務 敬祝 順心愉快

10/10 Excellent

JUNGKO

Stayed 1 night in Nov 2022

8/10 Good

WEN TE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Wen-Pin

Stayed 1 night in Oct 2022

2/10 Terrible

明智

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
拿到房間鑰匙一進門 竟然完全沒整理房間內亂七八糟 另外一間也很離譜 浴室洗髪精沐浴乳（合一） 一滴不
Stayed 1 night in Jul 2022
Response from 棲蘭山莊 on 5 Aug 2022
尊敬的貴賓：您好，非常感謝您在百忙之中給我們提出寶貴的建議。我們工作中的疏漏，給您帶來的不便，我們再次向您表示歉意。我們會對我們的員工加強教育和培訓，您反映的情況我們已提交至酒店最高管理層。期待您的下次蒞臨。

8/10 Good

CHAOCHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
沒什麼記憶點
一切就是都很普通，說不上好也說不上壞。
Stayed 1 night in Jul 2022
Response from 棲蘭山莊 on 25 Jul 2022
親愛的貴賓 感謝您蒞臨棲蘭山莊，非常抱歉沒能在您入住期間提供令您滿意的服務。 倘若您有任何問題請隨時反應給櫃檯，我們務必會將客人的需求優先處理，期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務。謝謝您~

8/10 Good

KUN CHAN

Liked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
被遺忘的珍珠
棲蘭山莊是一個私房景點和親近大自然絕佳景點。 大自然環境清幽，鳥叫蟲鳴處處可聞，位處蘭陽溪河谷，放眼河谷氣勢磅薄，找一處大樹下，靜坐迎著河谷吹來的清風，展書閱讀，怡然自得，夫復何求！ 山莊已經完成整修，住宿條件提升許多，還會計畫前往渡假一週。
Stayed 3 nights in May 2022
Response from 棲蘭山莊 on 15 Jun 2022
親愛的貴賓 希望您在本山莊度過令人難忘的回憶。為了滿足客戶的需求和滿意度，我們將不斷努力。能夠為您作為我們的客人， 我感到非常榮幸，我期待著在不久的將 來再次與您見面，非常感謝。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Chaochun

Stayed 1 night in Apr 2022

4/10 Poor

CHI FA

Stayed 1 night in Apr 2022

10/10 Excellent

Tung Chieh

Stayed 1 night in Apr 2022

4/10 Poor

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
當天洗澡就發現沒有三合一沐浴乳,一催再催一直到我受不了要求自行去取時才立馬送來, 房務人員也不夠專業, 一進門問我進房要脫鞋嗎? 林間小屋整個屋頂都是蜘蛛網,燈光也不是很亮,燈泡壞了也沒有在補的,房價根本不符合水準
Stayed 1 night in Feb 2022
Response from 棲蘭山莊 on 3 Mar 2022
尊敬的貴賓：您好，非常感謝您在百忙之中給我們提出寶貴的建議。我們工作中的疏漏，給您帶來的不便，我們再次向您表示歉意。我們會對我們的員工加強教育和培訓，您反映的情況我們已提交至酒店最高管理層。期待您的下次蒞臨。

10/10 Excellent

Pin Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

CHENGPIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
世外桃源
世外桃源般的清幽 很適合前往太平山前的中繼站
Stayed 1 night in Jan 2022
Response from 棲蘭山莊 on 26 Jan 2022
親愛的貴賓 感謝您光臨棲蘭山莊，並抽出寶貴時間來和大家共享您的入住經歷 期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務 敬祝 順心愉快

10/10 Excellent

wanting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常適合家庭旅遊的好地方，鄰近太平山景區，風景優美，餐廳菜色不錯。
Stayed 1 night in Jan 2022
Response from 棲蘭山莊 on 26 Jan 2022
親愛的貴賓 您留下的詳細評論對其他客人有很大幫助。對此，我真的非常感激。非常感謝您給我們機會為您服務，當您再次來到本館時，我們將期待您的蒞臨獻上最好的問候.

10/10 Excellent

HSIH JEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

YUEH JU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿環境
環境清幽，景緻優美
Stayed 1 night in Jan 2022
Response from 棲蘭山莊 on 17 Jan 2022
親愛的貴賓 您留下的詳細評論對其他客人有很大幫助。對此，我真的非常感激。非常感謝您給我們機會為您服務，當您再次來到本館時，我們將期待您的蒞臨獻上最好的問候.

8/10 Good

Tsui Fen

Stayed 1 night in Dec 2021

8/10 Good

CHIH AN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
設備和餐廳達不到收費水平
相比十年前，木屋的建材已經更新，雖然是簡約的汰換，但是墻壁是乾净的木材，浴厠也是乾净的瓷磚，床鋪的支撐也讓我們睡得不錯。不過，餐廳的早晚餐只是一般大鍋菜，也許從神木園下來能有乾净的山莊可以就近歇脚療飢，就不能抱怨設備和餐飲達不到收費的水平。不過就是因爲收費讓我無法給高評分。
Stayed 1 night in Nov 2021
Response from 棲蘭山莊 on 25 Nov 2021
首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望，請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Shih yu

Travelled with group
Liked: Cleanliness
Stayed 1 night in Nov 2021

8/10 Good

Liyu

Travelled with family
Liked: Property conditions & facilities, room comfort
訂了4人房，實際入住可住8人的小木屋，寬敞度很棒；小木屋會有一股潮濕的霉味，算是一點小扣分；浴室只能淋浴，蓮蓬頭的水流量太小，而且每個人洗澡要間隔10~15分鐘(等它加熱水)，稍稍有點不太方便；住宿只附隔天的早餐，餐廳的晚餐費用稍貴，建議不想額外花錢的人可以自行帶泡麵去；入住的人建議可提早跟櫃台報名神木之旅(神木區是管制區，只能搭園區交通車)，值得一去
Stayed 1 night in Oct 2021
Response from 棲蘭山莊 on 12 Nov 2021
親愛的貴賓 我們與員工分享了您對我們服務的評價。 我們會將其作為提高服務質量和員工積極性的指南 這是飯店為客人提供最舒適的住宿。因此，謝謝你的讚美。再一次，我非常感謝您熱情好客的評論，並希望在不久的將來再次迎接您 。

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Pei-Ju

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因為同行人數多，分了兩個網站才訂足需要的房型。然而飯店前台的服務人員竟然主動安排相鄰的房間給我們，服務相當貼心！咖啡廳假日有戶外現場演奏，氣氛極好！ 因為入住小孩多，蠻擔心木地板走路的聲音及玩鬧的聲音吵到隔壁，但實際上房間的隔音效果相當不錯！夜晚風雨不小，但房內也完全聽不到睡得很安穩。餐廳在園區的獨立建築，在山林中用餐別有一番風味，豐富的清粥小菜，連小孩都大讚好吃！
Stayed 1 night in Oct 2021
Response from 棲蘭山莊 on 23 Oct 2021
親愛的貴賓 我們與員工分享了您對我們服務的評價。 我們會將其作為提高服務質量和員工積極性的指南 這是飯店為客人提供最舒適的住宿。因此，謝謝你的讚美。再一次，我非常感謝您熱情好客的評論，並希望在不久的將來再次迎接您 。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

tacheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

YUCHIEHLI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

chih wei

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

SUYUAN

Travelled with family
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空氣超好的!
很特別的原野體驗,畢竟是在山上而且又是森林保護園區不能用一般市區大飯店的標準來比較,建議上山前自己準備好一些飲料糧食喔!
Stayed 1 night in May 2021
Response from 棲蘭山莊 on 15 May 2021
親愛的貴賓 感謝您光臨棲蘭山莊，並抽出寶貴時間來和大家共享您的入住經歷 期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務 敬祝 順心愉快

8/10 Good

YA LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宜蘭浪漫之旅
環境清幽很悠閒還有步道可以走走，有機會會再想入住的
Stayed 1 night in May 2021
Response from 棲蘭山莊 on 15 May 2021
親愛的貴賓 感謝您光臨棲蘭山莊，並抽出寶貴時間來和大家共享您的入住經歷 期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務 敬祝 順心愉快

10/10 Excellent

Shangming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from 棲蘭山莊 on 3 May 2021
親愛的貴賓 再次感謝您寶貴的時間提供對飯店的好評，顧客的寶貴意見將是我們改進服務品質的方針，提供優質的服務是我們的責任。 儘管如此，我們的努力仍然不可鬆懈。非常感謝你的鼓勵。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
清幽的好去處
態度良好 餐廳食物好吃 公共區域整潔 雖然看到電視下 MOD旁共有六顆老鼠屎, 地面縫隙中都有明顯的碎屑。但了解此處維持不易，相信已經盡力了，仍給予五顆星
Stayed 1 night in Apr 2021
Response from 棲蘭山莊 on 3 May 2021
親愛的貴賓 感謝您蒞臨棲蘭山莊，非常抱歉沒能在您入住期間提供令您滿意的服務。 倘若您有任何問題請隨時反應給櫃檯，我們務必會將客人的需求優先處理，期望您能一本初衷繼續支持並愛護本飯店，同時我們更期待有機會能再次為您服務。謝謝您~

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
清潔人員有待加強
山上環境很清幽靜謐 但房間整潔度不佳，除了棉被上有死掉的飛蚊屍體、床頭櫃上有厚灰塵外，廁所還有很明顯是被打死黏在牆上的飛蚊😱 本來入住前擔心山上的潮濕霉味和飛蟲來串門子，反到是都沒有發生🙄
Stayed 1 night in Feb 2021
Response from 棲蘭山莊 on 20 Feb 2021
尊敬的貴賓：您好，非常感謝您在百忙之中給我們提出寶貴的建議。我們工作中的疏漏，給您帶來的不便，我們再次向您表示歉意。我們會對我們的員工加強教育和培訓，您反映的情況我們已提交至酒店最高管理層。期待您的下次蒞臨。

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然有新的團隊，感覺沒有用心在經營
Stayed 1 night in Jan 2021
Response from 棲蘭山莊 on 3 Feb 2021
尊敬的貴賓：您好，非常感謝您在百忙之中給我們提出寶貴的建議。我們工作中的疏漏，給您帶來的不便，我們再次向您表示歉意。我們會對我們的員工加強教育和培訓，您反映的情況我們已提交至酒店最高管理層。期待您的下次蒞臨。