All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Khama.All the very best,Gina
10/10 Excellent
Amy
21 Mar 2024
Liked: Cleanliness, staff & service
Amy
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 22 Mar 2024
Thanks for the review, Amy.All the very best,Gina
6/10 Okay
Charlotte
18 Mar 2024
Liked: Staff & service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Charlotte
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina
Response from Hotel Operations Manager on 12 Mar 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina
10/10 Excellent
Robert
10 Mar 2024
Robert
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Robert.All the very best,Gina
10/10 Excellent
Greg
3 Mar 2024
Very happy
Greg
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Thanks for the perfect rating, Greg. All the best, Gina -
8/10 Good
Harley
Travelled with partner
29 Feb 2024
Liked: Cleanliness, staff & service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Harley
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina
10/10 Excellent
Landi
25 Feb 2024
Landi
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
i have already sent an email about this place my stay was awful
james martin
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Feb 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the review, Phillip!All the best,Gina
10/10 Excellent
Tina
Travelled with family
15 Jan 2024
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Tina
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina
10/10 Excellent
Lucy
15 Jan 2024
Lucy
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Christian
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina
6/10 Okay
Andrew
9 Jan 2024
Liked: Cleanliness, staff & service
Andrew
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina
2/10 Terrible
Ala
6 Jan 2024
Ala
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina
2/10 Terrible
Kimberley
2 Jan 2024
Kimberley
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina
6/10 Okay
Tracy
Travelled with family
2 Jan 2024
Do not recommend
Domestic violence incident near my room and unable to sleep.
Tracy
Stayed 1 night in Dec 2023
Response from HOM on 3 Jan 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.
8/10 Good
David, Belvedere
Travelled with pets
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable.
Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room.
The plates for food are tiny more like side plates I assume to prevent wastage.
With so many people crowding in the room and so few tables it can feel quite uncomfortable.
I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience.
Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
David
Stayed 8 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina
8/10 Good
ALAN
28 Dec 2023
Liked: Cleanliness, staff & service, room comfort
ALAN
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
ALAN, thanks for the amazing rating. We hope to welcome you back and All the best, Gina - Hotel Operations Manager.
Great service especially at check in and in the restaurant. However the rooms were not clean - when we moved the beds there was dirt and dust.
Nutan
Stayed 4 nights in Dec 2023
Response from Gina - Hotel Operations Manager on 29 Dec 2023
Nutan, thanks for the review.We're happy to see you had great service from the team at check-in and when you were dining with us.We're sorry to see you had an issue with cleanliness, we hope this was reported to the team to resolve this for you.We hope you'll visit us again.
The hotel was clean and the beds comfortable. My visit was in December so the room was a bit chilly so having my snuggle enabled us to have a warm night. I saw heaters on our way out so if we had asked it would have been provided. The breakfast was delicious and an all over relaxing break.
Omobolanle
Stayed 9 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Omobolanle.We're happy to see you'd recommend our hotel. We hope your next stay is just around the corner.All the best, Gina -
The fire alarm went off 2 nights in a row which was very annoying. Don't be suprised if this happens to you during your stay. The bathroom shower looked dirty like it needs to be replaced. The floor had brown stains. The other parts of the room looked ok and the staff were friendly of course but I would not come back to this hotel for any reason. The location of the hotel is not great as it takes a lot of time to get places and the public transport station is not as close as I would like.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Cleanliness is held to a high standard and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Gina
10/10 Excellent
Dean
20 Dec 2023
Dean
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Dean!All the very best,Gina
Response from Hotel Operations Manager on 18 Dec 2023
Wan, thanks for the amazing review.All the best, Gina -
2/10 Terrible
Jonathan
16 Dec 2023
Jonathan
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Jonathan.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -
10/10 Excellent
Ashley
14 Dec 2023
Ashley
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the perfect rating, Ashley!All the best, Gina -
10/10 Excellent
Kevin
Travelled with group
13 Dec 2023
Liked: Cleanliness, staff & service, amenities
Breakfast was disappointing. One of the first in but some of the food looked like it had sat there for hours.hate how you can’t get a fried egg and only powdered scrambled egg.very limited options as well.
Kevin
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Kevin,Thank you for your review.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Gina
The hotel was clean and the staff were friendly and helpful, however they were struggling because there just were not enough of them. The first evening the lady running reception was also running food and the bar. She did her best but more staff needed. Also need more staff running the breakfast as the food ran low a lot of the time
Rebecca
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the lovely review and feedback, Rebecca!We really appreciate it!We're so glad to hear that you found our team to be amazing, they try their very best to ensure that each guest has the best experience possible when here.Thanks for the notes provided, we'll pass these on for future improvement.All the best,Gina
4/10 Poor
Simon
8 Dec 2023
Simon
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thanks for your review, Simon.We really appreciate it!All the best,Gina
2/10 Terrible
kemal
8 Dec 2023
kemal
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thanks for your review, we appreciate it, Kemal!All the best,Gina
2/10 Terrible
Kamal
6 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet wouldnt flush.
We complained but nothing was done
Kamal
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for your feedback, Kamal.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for the review, Alan.We really appreciate the feedback and are glad to hear we suited your trips needs perfectly!All the best,Gina
4/10 Poor
Karen
18 Nov 2023
Karen
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for your review.All the best,Gina
2/10 Terrible
The OM Group
14 Nov 2023
The OM Group
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 6 Dec 2023
Thanks for the review!All the best,Gina
6/10 Okay
Gary
14 Nov 2023
Disliked: Property conditions & facilities
Very dull in the reception area, dining area and bedroom. Bedroom was very clean. Food choice was very poor and very expensive, for 1 night I accepted it, but won’t go back.
Gary
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Gary, thanks for your comments. We appreciate your feedback, please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.