Exterior

Reviews of Holiday Inn Express London - Dartford, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and Parking
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on 17 Apr 2024
Thanks for the review and feedback, Jaya.All the best,Gina

10/10 Excellent

Khama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Khama.All the very best,Gina

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 22 Mar 2024
Thanks for the review, Amy.All the very best,Gina

6/10 Okay

Charlotte

Liked: Staff & service
Toilet leaked and shower was broken, breakfast was average but no vegetarian option or hash brown, a v basic cooked breakfast. Could hear next doors TV all night. Bed comfy
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 18 Mar 2024
Thanks for the review.We have vegetarian items such as veggie sausages which are available upon request. Other vegetarian items are available throughout the shift at all times.Please know our team are available to fix any issues you experience during your stay. All the best,Gina

10/10 Excellent

Zarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms .
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thank you for the review and feedback, Zarina.We're pleased to hear that you appreciated our team's efforts!All the very best,Gina

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Robert.All the very best,Gina

10/10 Excellent

Greg

Very happy
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Mar 2024
Thanks for the perfect rating, Greg. All the best, Gina -

8/10 Good

Harley

Travelled with partner
Liked: Cleanliness, staff & service
Nice place, had a short stay, room didn't have a lot of storage but was nice. Not a smart TV, but had option to connect laptop to computer via bluetooth, was a comfy bed and there is parking, £7.50. a day.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for the review, Harley.We're pleased to hear that you had a nice stay!All the best,Gina

10/10 Excellent

Landi

Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, Landi.Gina

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to Motorways The stuff at the hotel was Great really polite go the extra mile for you, Rooms are great size.
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 26 Feb 2024
Thanks for the review and feedback, Billy.We're pleased to hear that you enjoyed your stay!All the best,Gina

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place & location, Will be staying again
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thank you for sharing your positive experience! All the best, Gina -

10/10 Excellent

David, Belvedere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here my 2nd time staying and I’ll be back soon
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 19 Feb 2024
Thanks for the perfect rating, David/All the best, Gina -

2/10 Terrible

james martin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i have already sent an email about this place my stay was awful
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Feb 2024
We're grateful for the feedback, James.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

8/10 Good

delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

10/10 Excellent

simon

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 21 Mar 2024
Thanks for the review, Simon.All the very best,Gina

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 19 Jan 2024
Thanks for the review!All the best,Gina

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 18 Jan 2024
Thanks for the review, Phillip!All the best,Gina

10/10 Excellent

Tina

Travelled with family
Famine trip
The staff were amazing nothing too much trouble, they found another room for my elderly parents as the walk to their room was too much for them
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thank you for the review and feedback, Tina.We have an amazing team on site, ready to handle any situation our guests may need help with!All the best,Gina

10/10 Excellent

Lucy

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Thanks for the review and feedback, Lucy!We really appreciate it.All the best,Gina

4/10 Poor

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Honestly the breakfast was terrible with only around 12 items available, the room was dusty and mouldy, the lift smelt really bad like it was burning, the sink in the bathroom didn’t drain away and the shower head wouldn’t stop leaking
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. This issue will be looked into as soon as possible.All the best,Gina

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 10 Jan 2024
Thanks for the review, Andrew!We appreciate it.All the best,Gina

2/10 Terrible

Ala

Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

2/10 Terrible

Kimberley

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review!All the best,Gina

6/10 Okay

Tracy

Travelled with family
Do not recommend
Domestic violence incident near my room and unable to sleep.
Stayed 1 night in Dec 2023
Response from HOM on 3 Jan 2024
Tracy, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.

8/10 Good

David, Belvedere

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The room was lovely and had good accessories and was comfortable especially the bed which was so comfortable. Breakfast time being free is bedlam with the area where you get your food and drinks being cramped and short of room. The plates for food are tiny more like side plates I assume to prevent wastage. With so many people crowding in the room and so few tables it can feel quite uncomfortable. I suggest customers booking time slots between 6.30-9.30 would improve the whole guest experience. Food in the evenings is very expensive and a limited menu which has not much variety neither is there a good selection.
Stayed 8 nights in Dec 2023
Response from Hotel Operations Manager on 5 Feb 2024
Thanks for the review and feedback, David.We're pleased you had a nice stay and we thank you for the comments for improvement provided.All the best,Gina

8/10 Good

ALAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
ALAN, thanks for the amazing rating. We hope to welcome you back and All the best, Gina - Hotel Operations Manager.

6/10 Okay

Nutan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great service especially at check in and in the restaurant. However the rooms were not clean - when we moved the beds there was dirt and dust.
Stayed 4 nights in Dec 2023
Response from Gina - Hotel Operations Manager on 29 Dec 2023
Nutan, thanks for the review.We're happy to see you had great service from the team at check-in and when you were dining with us.We're sorry to see you had an issue with cleanliness, we hope this was reported to the team to resolve this for you.We hope you'll visit us again.

10/10 Excellent

Omobolanle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 9 days relaxation.
The hotel was clean and the beds comfortable. My visit was in December so the room was a bit chilly so having my snuggle enabled us to have a warm night. I saw heaters on our way out so if we had asked it would have been provided. The breakfast was delicious and an all over relaxing break.
Stayed 9 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Omobolanle.We're happy to see you'd recommend our hotel. We hope your next stay is just around the corner.All the best, Gina -

10/10 Excellent

Tracy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your top marks, Tracy.All the best, Gina -

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Highly Disappointed
The fire alarm went off 2 nights in a row which was very annoying. Don't be suprised if this happens to you during your stay. The bathroom shower looked dirty like it needs to be replaced. The floor had brown stains. The other parts of the room looked ok and the staff were friendly of course but I would not come back to this hotel for any reason. The location of the hotel is not great as it takes a lot of time to get places and the public transport station is not as close as I would like.
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better.Cleanliness is held to a high standard and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. All the best, Gina

10/10 Excellent

Dean

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 21 Dec 2023
Thank you for the review and feedback, Dean!All the very best,Gina

8/10 Good

Wan y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wan, thanks for the amazing review.All the best, Gina -

2/10 Terrible

Jonathan

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
We appreciate your feedback, Jonathan.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the perfect rating, Ashley!All the best, Gina -

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast was disappointing. One of the first in but some of the food looked like it had sat there for hours.hate how you can’t get a fried egg and only powdered scrambled egg.very limited options as well.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Kevin,Thank you for your review.We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,Gina

10/10 Excellent

MONSURU

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thank you for your review!We really appreciate it.All the best,Gina

10/10 Excellent

Miriam

Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the review!We really appreciate it.All the best,Gina

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the review.All the best,Gina

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping stay
The hotel was clean and the staff were friendly and helpful, however they were struggling because there just were not enough of them. The first evening the lady running reception was also running food and the bar. She did her best but more staff needed. Also need more staff running the breakfast as the food ran low a lot of the time
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the lovely review and feedback, Rebecca!We really appreciate it!We're so glad to hear that you found our team to be amazing, they try their very best to ensure that each guest has the best experience possible when here.Thanks for the notes provided, we'll pass these on for future improvement.All the best,Gina

4/10 Poor

Simon

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thanks for your review, Simon.We really appreciate it!All the best,Gina

2/10 Terrible

kemal

Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thanks for your review, we appreciate it, Kemal!All the best,Gina

2/10 Terrible

Kamal

Liked: Cleanliness
Disliked: Property conditions & facilities
The toilet wouldnt flush. We complained but nothing was done
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for your feedback, Kamal.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Gina -

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 6 Dec 2023
Thanks for the review!All the best,Gina

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 1 Dec 2023
Thanks for the review, Sue.We really appreciate it!All the best,Gina

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 1 Dec 2023
Thanks for your review, Sue.All the best,Gina

8/10 Good

Trudi

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
Trudi, thanks for reviewing your recent stay. All the best, Gina -

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a convenient point to break a journey
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for the review, Alan.We really appreciate the feedback and are glad to hear we suited your trips needs perfectly!All the best,Gina

4/10 Poor

Karen

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thank you for your review.All the best,Gina

2/10 Terrible

The OM Group

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 6 Dec 2023
Thanks for the review!All the best,Gina

6/10 Okay

Gary

Disliked: Property conditions & facilities
Very dull in the reception area, dining area and bedroom. Bedroom was very clean. Food choice was very poor and very expensive, for 1 night I accepted it, but won’t go back.
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Gary, thanks for your comments. We appreciate your feedback, please drop us a message so we can discuss this. All the best, Gina - Hotel Operations Manager.