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"Rooms need updating. Furniture is worn, curtains are very dusty. Our room had very visible signs of a leak in the ceiling. Waits for elevators are long and be prepared to stop at every floor going up and down. Despite the variety, breakfast is lacking in flavor. Coffee is instant, no creamer options. Ended up skipping altogether after the first morning and spent additional money elsewhere. The view of Tower Bridge is great and proximity to Tower Hill tube is a plus. This hotel is just “ok”. Gets you by a few nights, but not the place to stay for 8 nights like we did. Not recommendable and would skip it."

"Nice hotel and staff rooms need updating "

"I’m extremely disappointed with my stay at this hotel. When I checked in, there was leftover food in the room that hadn’t been cleaned, and the bed was clearly dirty. The staff was not helpful when handling the situation — they moved me from a nice room on the 5th floor with a good view to a much worse room on the 2nd floor. To make things worse, there were small flies in the room every day. It became exhausting to deal with, and I eventually gave up asking for it to be cleaned properly. It’s truly unacceptable for a 4-star hotel to have the quality of a 1-star. I would not recommend staying here."

"Great location! Staff were extremely friendly and accommodating to everything. The bedroom was very clean and spacious - the bed was super comfortable and the pillow and duvet were perfect! The only improvement would be either a heated towel rail in the bathroom or heated floor as it was a little cold however the robe and slippers provided rectified this!!"

"Really good hotel "

"Overall great experience at Strand Palace. Fabulous location in Covent Garden with access to restaurants, stores, theatre and three different Underground stations each within 1/4. Lovely, clean and updated rooms and lobby. Staff very helpful. Breakfast great and plentiful. I would stay again there for sure. "

"The toilet in out room had to be flushed multiple times before going down. The bedding had something on it that looked like mucus. "

"Our shower and sino was cl"

"Good"