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Reviews of Barsana Hotel & Resort, Siliguri

3 out of 5
Barsana Hotel & Resort, Siliguri
Khaprail Road, Matigara, Siliguri, West Bengal

Reviews

8.6

Excellent

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Rima, Rungsted Kyst

Business traveller
Liked: Cleanliness, property conditions & facilities
I did not realise it was a vegan hotel :)
Stayed 1 night in Jan 2024

10/10 Excellent

Yangkhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
location could be better.
ran out of bet twice in one week. Breakfast menu items not available any day. Otherwise it was fine
Stayed 6 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with excellent service
Everyone was helpful and friendly and prompt: the rooms were very clean and comfortable: they even had a taxi arranged and waiting when it was time to go to the airport!
Stayed 1 night in Aug 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the extra money
It was palatial and very convenient. The food was delicious

10/10 Excellent

rashmi, Columbus, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight comfortable transit stay
I stayed here overnight with my family, the stay and staff was very good.
Stayed 1 night in Mar 2018

2/10 Terrible

david

Disliked: Staff & service
I'd never stay here again.
This was the most disappointing stay. Despite many attempts with the staff to have a functional wifi service, we were unable to obtain a stable internet connection. We stayed over a Saturday night and there was dance /disco in the hotel that lasted from 7 pm until 1 am. The noise was so loud that we could not hear the TV in our room and obviously, it was impossible to sleep. When asked about the music the staff lied about its duration. Also, the hotel will arrange a taxi for you (if you want to pay 3x the going rate). The only remotely positive thing about our stay was the quality of the food in the restaurant which was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the more modern hotels in the area. The staff was very pleasant. Would like to see eggs served for breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.. wonderful staff
... beautiful hotel... great breakfast... felt very welcome as a single women...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
It was great

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasantly surprised
+ Surprisingly good hotel for this remote region. No issue with the rooms. Laundry and room service staff is very good. Value is not bad at all. - Taxi purchased through hotel is twice local price, customer facing staff like front counter and restaurant is typical half-motivated. Not great, not incredibly bad.

6/10 Okay

Verified traveller

The pool was closed because of a private party

10/10 Excellent

George Kappen, Cochin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel.
Excellent Hotel.Never expected this much facilities in the room and bath room. Room,bed linen, bath room , towels etc. are very clean. Hotel food (only vegitarian) and breakfast are exemplary. A well stocked bar is there at the lobby level. Above all, the rates are very reasonable. Stayed here for 2 nights with family and children.

8/10 Good

Melissa Nicole Albertsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good things to say about this hotell.
I spent two nights at Barsana. The non-vegetarian restaurant was incredible: because the service was so welcoming, kind, serviceminded, friendly and funny! The food was also delicious and the price was to be expected at a restaurant like this. The view was also wonderful and the restaurant decour. The spa: I had a wonderful fullbody massage from a woman much shorter than me and so strong. They were so proffesional and kind here and I loves the steamroom afterwards and their little extra things in the changing room. The hotell: housecleaning did an amazing job. Wow. The guard and doorman was also so attentive and as was the man who carried luggage, just wonderful! One man in the reception arranged for me a taxi from the hotell to Darjeeling. But he was rude and he made me uncomfortable for asking questions about the price, the safety of the cartrip. It seemed as if he took my questions personal and was very rude back. I did not like this at all. And they charged me a lot for the carride and the driver did not get enough of the money, in my opinion. Other receptionist, younger man, was friendly and polite. As a paying hotell customer there and a solo female traveller, I of course expect to be treated with respect and for staff to be polite. The vegetarian restaurant at the hotell had delicious food, but again I was a little let down by the service staff. They seemed not so attentive to me and frankly they seemed a little distant or unhappy with something, I dont know.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
値段にしてはとっても広くてスタッフも親切で長期滞在によさそうです
Stayed 2 nights in Apr 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting
Remote from Silliguri you might find some rest here, when there is no wedding or fonction.
Stayed 2 nights in May 2018

8/10 Good

Eric

Liked: Staff & service, room comfort
Stayed 1 night in May 2018