Outdoor pool

Reviews of DoubleTree by Hilton Dar es Salaam - Oyster Bay

4 out of 5
DoubleTree by Hilton Dar es Salaam - Oyster Bay
Slipway Road Msasani Peninsular, Dar es Salaam

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 199 reviews" "
Rating 8 - Good. 88 out of 199 reviews" "
Rating 6 - Okay. 24 out of 199 reviews" "
Rating 4 - Poor. 14 out of 199 reviews" "
Rating 2 - Terrible. 4 out of 199 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab location, incredible staff, great experience
This was a short business trip and the hotel was perfectly located for most of the offices I needed to visit. The staff were so helpful and thoughtful (they genuinely remembered my name and preferences!) - the hotel has a wonderful atmosphere. It was a very pleasant experience.
Stayed 5 nights in Feb 2020
Response from Sheena Chunara on 3 Mar 2020
1. Dear Nicola - Thank you for staying at DoubleTree by Hilton Oysterbay during your recent visit to Tanzania. We appreciate your time to review our property and share your stay experience. We value your feedback and are delighted to read that your business trip was well accommodated and you had a pleasant stay with us. We strive to ensure our guests are warmly received for a rewarding guest experience and are happy to know that you felt the same. We have shared your comments with our teams for encouragement and motivation to ensure all our guests receive the best hospitality regardless of their purpose of stay and hope that you'll grant us another opportunity to host you in the near future. Thank you for your patronage; on behalf of our entire team we look forward to welcome you again at the DoubleTree by Hilton Oysterbay, Dar es Salaam!

2/10 Terrible

Japhet, Dar es Salaam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for our valentine gateway but the place ruined it for us. The AC was switched on full time as we received the room and it was waaaaay too cold. We tried opening up the windows and switching off the AC and ended up with condensing humidity all over the room. It was literally raining inside the room, every corner of the room was dripping if not wet.The sheets were wet and some of our staffs got wet. 😡
Stayed 1 night in Feb 2020
Response from Sheena on 18 Feb 2020
Dear Japhet, Thank you for choosing the DoubleTree by Hilton Oysterbay to celebrate your Valentine’s getaway. We deeply regret the inconvenience caused with the room and AC malfunction, for which we sincerely apologize. Both our Housekeeping and Maintenance teams have been working diligently to resolve this issue to ensure the safety and comfort of our guests is not compromised going forward. We regret that your Valentine’s Day didn’t go as expected and hope this experience has not influenced your decision to stay with us in the future. We hope that you'll grant us another opportunity to host you in the near future to make it right. Thank you for your patronage and we look forward to welcome you back at DoubleTree by Hilton Oysterbay, Dar es Salaam!

8/10 Good

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Sheena on 12 Feb 2020
Dear Guest, Thank you for staying at DoubleTree by Hilton Oysterbay. We appreciate your time to review our property and share your stay experience with us. We are delighted to know our services and amenities met your expectations and have shared the same with our team for encouragement and motivation. Thank you for your patronage and we look forward to welcome you again at DoubleTree by Hilton Oysterbay, Dar es Salaam!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, the breakfast was wonderful, and the rooms always very clean.
Stayed 1 night in Jan 2020
Response from Sheena on 3 Feb 2020
Dear Guest, Thank you for choosing the DoubleTree by Hilton Oysterbay as your preferred accommodation in Tanzania during your recent visit. We appreciate your time to review our property and share your stay experience with us. We value your feedback and have shared the same with our team for encouragement and motivation for a rewarding hospitality. We're delighted that our services met your expectation and hope that you'll grant us another opportunity to host you in the near future. Thank you for your patronage and we look forward to welcome you back at DoubleTree by Hilton Oysterbay, Dar es Salaam!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sheena on 3 Feb 2020
Dear Guest, Thank you for choosing the DoubleTree by Hilton Oysterbay as your preferred accommodation in Tanzania during your recent visit. We appreciate your time to review our property and share your stay experience with us. We value your feedback and have shared the same with our team for encouragement and motivation for a rewarding hospitality. We're delighted that our services met your expectation and hope that you'll grant us another opportunity to host you in the near future. Thank you for your patronage and we look forward to welcome you back at DoubleTree by Hilton Oysterbay, Dar es Salaam!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are good...but got two single beds instead of a double and an extra bed for our son so that was disappointing...the elevators are very old thy dont complete the beauty of the hotel . ..found only one pair of slippers and bathrobe n the room and the night shift was not able to get another pair of slippers...the bar had no drinks in the refrigerator....otherwise the hotel facility is very good and comfortable
Stayed 1 night in Dec 2019
Response from Sheena Chunara on 8 Jan 2020
Dear Guest, Happy New Year and thank you for choosing our property as your favoured choice of accommodation in Tanzania. We appreciate your patronage and time to review our property to share your stay experience. Firstly, I’d like to apologize for the inconvenience caused during your stay with us, this is much regretted and we hope it has not influenced your decision to stay with us in the near future. The incidents reported have been duly addressed with our respective departments to ensure we strive to improve our services to match our brand standards and quality for a rewarding guest experience. Unfortunately, we couldn’t impress your hospitality expectation and we are sorry for that. We hope you will grant us another opportunity to make it right in the near future as appreciate your patronage and loyalty to our brand and look forward to welcome you again at the DoubleTree by Hilton Oysterbay, Dar es Salaam!

10/10 Excellent

alex, bogota

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good hotel. The location is alright but the hotel is well equipped and has a nice swimming pool
Stayed 1 night in Dec 2019
Response from Sheena Chunara on 23 Dec 2019
Dear Guest, Thank you for choosing the DoubleTree by Hilton Oysterbay as your preferred accommodation during your recent visit to Tanzania! We appreciate your patronage and the time to review our property and services. Your feedback is most valuable to us and we are delighted to know that our hospitality and amenities met your expectations. We have shared the same with our team for encouragement and motivation to ensure our guests receive the best care as we spread the light and warmth of hospitality for a home away from home experience. Thank you for staying with us and we look forward to welcome you again at DoubleTree by Hilton Oysterbay, Dar es Salaam!

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
This DoubleTree property is pretty expensive for what you get. Although the rooms are large, they are in need of some updating - generally, the property felt quite outdated. Breakfast/food was expensive and not nice; the hotel suffered from humidity (to be expected in Dar, but maybe not to this extent?). Housecleaning staff were friendly but results were somewhat inconsistent. If you have a room above the 2nd or 3rd floor on the ocean side, the view is great during high tide - unfortunately, the other side faces a busy-ish street and can be quite noisy, especially as the poas/electric rickshaws park directly outside of the parking lot to the DoubleTree - this also makes walking down to Slipway not the most delightful of experiences. All in all, an okay place to stay, but wouldn't rave about it.
Stayed 6 nights in Dec 2019
Response from Sheena Chunara - Marketing & Communications Coord on 16 Dec 2019
Dear Guest, Thank you for choosing the DoubleTree by Hilton Oysterbay as your preferred accommodation in Tanzania. We appreciate your time to review our property and share your stay experience. We appreciate your time taken to provide a detailed review on our property, which is most valuable to us. We are disappointed that our brand quality and standards did not meet your expectations, and regret any inconveniences caused during your stay. Our property is undergoing a major face lift with regular maintenance that have to be carefully planned in order to avoid any kind of inconvenience to our hotel guests. All our departments work diligently to ensure our guests receive the best hospitality and rewarding experience for a home away from home stay, hence, we have shared your feedback for improvement where necessary. Thank you for your patronage and we hope you’ll grant us another opportunity to make it right as we look forward to welcome you back at DoubleTree by Hilton Oysterbay, Dar es Salaam!

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019
Response from Sheena Chunara on 12 Nov 2019
Dear Guest, Thank you for choosing the DoubleTree by Hilton Oysterbay as your preferred accommodation in Dar es Salaam! We appreciate your time to review our property and patronage. We hope you had a comfortable stay and we look forward to welcome you again in the near future.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Thilo on 18 Oct 2019
Dear Amanda, Thanks a lot for choosing the DoubleTree Dar es Salaam for your stay. We are happy that we were able to meet and exceed your expectations during your stay and hope to welcome you back soon. Best regards,

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful sunset views!
Double Tree Hilton is a well run and peaceful place to stay with lovely views over Oyster Bay at sunset. We found the staff extremely friendly and supportive of our stay and requests for arranging drivers etc. There were a few minor lapses with plumbing, a worn bedhead and a dirty aircon switch in the dining room, but otherwise the facilities were of a high standard.
Stayed 2 nights in Aug 2019
Response from Thilo on 16 Sept 2019
Dear Nicola, Thank you so much for choosing to stay with DoubleTree by Hilton Oysterbay, Dar es Salaam during your recent visit to Tanzania. We were delighted to host you and appreciate your time to rate our property and share your stay experience, which is most valuable information for us. We apologize for the inconveniences caused and have shared your feedback with our respective departments for review and improvement of services. We are pleased to know that our hospitality services met your expectations and have conveyed the same with our teams for encouragement and motivation. We appreciate your patronage and look forward to welcome you again at the DoubleTree by Hilton Oysterbay, Dar es Salaam!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Thilo on 16 Sept 2019
Dear Guillermo, - Thank you for staying with us at the DoubleTree by Hilton Oysterbay. We appreciate your time taken to review our property to share your stay experience, which is most valuable to us. We are pleased to note that our quality of services and standard met your hospitality experience. Thank you for your patronage and we look forward to welcome you again at the DoubleTree by Hilton Oysterbay, Dar es Salaam!

10/10 Excellent

Jules

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The double tree
Stayed here for three nights and security is great and the outside is beautiful. Amazing sunrise and sunsets. Internet was super important and was actually really fast and worked outside and inside the hotel for work.
Stayed 3 nights in Aug 2019
Response from Thilo on 16 Sept 2019
Dear Jules, Thank you for staying with us at the DoubleTree by Hilton Oysterbay. We appreciate your time taken to review our property to share your stay experience, which is most valuable to us. We are pleased to note that our quality of services and facilities met your expectations for a rewarding hospitality experience. We have shared your feedback regarding the internet services with our IT department for encouragement and motivation and are glad you were able to take advantage of the spectacular views especially facing the Indian Ocean. Thank you for your patronage and we look forward to welcome you again at the DoubleTree by Hilton Oysterbay, Dar es Salaam!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel
Good location, very comfortable hotel, lovely pool area and outside bar and reasonable breakfasts. Staff are friendly and very helpful. I always choose to stay here when in Dar Es Salaam.
Stayed 3 nights in Aug 2019
Response from DoubleTree by Hilton Oyster bay on 16 Aug 2019
Dear William, Thank you for choosing to stay with us. We appreciate your feedback and compliments to our staff service and Property. We have shared your feedback with the Team for motivation and encouragement for the good work. Thank you for your patronage. We look forward to welcoming you again at the DoubleTree by Hilton.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for post-safari!
We had a great two night stay. Good food, good service. It was a nice place to stay after being out on safari.
Stayed 2 nights in Jul 2019
Response from Thilo on 24 Jul 2019
Dear Guest, Thanks a lot for choosing the DoubleTree Dar es Salaam for your stay. We are glad that your experience met your expectations. We have shared your feedback with our team in order to stay motivated, meeting and exceeding our guests expectations. We hope to welcome you back soon.

8/10 Good

danut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Thilo on 24 Jul 2019
Dear danut, Thanks a lot for choosing the DoubleTree Dar es Salaam for your stay. We are glad that your experience met your expectations. We have shared your feedback with our team in order to stay motivated, meeting and exceeding our guests expectations. We hope to welcome you back soon.

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Dare Es Salaam
Great hotel. Staff was very helpful and attentive without imposing. We used the hotel drivers and they went beyond to make sure we were helped on our local destinations.
Stayed 2 nights in Jul 2019
Response from Thilo on 20 Jul 2019
Dear Nina, Again, thanks a lot for choosing the DoubleTree by Hilton Dar es Salaam as your home away from home. Your compliments about your experience, we have shared with the team for motivation and encouragement. We hope to welcome you back soon. Best regards

8/10 Good

Meera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Thilo on 24 Jun 2019
Dear Meera, Thanks a lot for choosing the DoubleTree bey Hilton Dar es Salaam for your recent stay. Your rating is much appreciated and will keep us motivated to meet and exceed our guests expectations. We hope to welcome you back soon!

8/10 Good

Meera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk people were amazing They were very helpful pool was very nice overall very nice place to stay
Stayed 2 nights in Jun 2019
Response from Thilo on 13 Jun 2019
Dear Meera, thanks a lot for choosing the DoubleTree by Hilton Dar es Salaam for your recent stay. We appreciate your comments and are glad that the team had delivered hospitality to you ap per your expectations. We hope to welcome you back soon. Best regards,

8/10 Good

Hemim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Thilo on 10 May 2019
Dear Hemim, Thanks a lot for choosing the DoubleTree Dar es Salaam as your home away from home. We are glad we have met your expectations and hope to welcome you back here soon. With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent (for my purpose). Foods were good. However, insufficient Parking Space for vehicles.
Stayed 4 nights in Mar 2019
Response from Thilo on 23 Mar 2019
Thanks a lot for your review and your compliments in regards to food and hotel location. We have shared the same with our team in order to keep us motivated to meet and exceed out guests expectations. With best regards

6/10 Okay

CarolynO

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: - ocean view - breakfast buffet - helpful staff Cons: - dated property (broken fixtures / outlets in room) - bathroom in lobby smells like raw sewage* *This is not isolated, I’ve stayed at this property four times over the past two years
Stayed 2 nights in Feb 2019
Response from Thilo on 5 Mar 2019
Dear Carolyn, Thanks a lot for choosing the DoubleTree Dar es Salaam for your recent stay. We have noted your concerns about fixtures and the lobby bathroom smell and will use your constructive feedback in order to improve our maintenance. Thanks again and with kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Thilo on 19 Feb 2019
Thanks a lot for staying with the DoubleTree Dar es Salaam and your favourable ratings. Your feedback will be hared with our team to keep us motivated to meet and exceed our guests expectations. We hope to welcome you back soon!

8/10 Good

Akbar, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants; hotel is secured; very friendly staff.
Stayed 2 nights in Jan 2019
Response from Thilo on 11 Jan 2019
Dear Akbar, thanks a lot for staying with us during your recent stay in Dar es Salaam. We appreciate your feedback as it supports us to improve our guests experiences consistently. We hope to welcome you back here in the near future! With best regards

8/10 Good

Fundiswa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Thilo on 4 Dec 2018
Thanks you for your feedback and your rating. It helps us to maintain and improve our services. Kind regards

10/10 Excellent

Charl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Thilo on 4 Dec 2018
Thanks you for your feedback and your rating. It helps us to maintain and improve our services. Kind regards

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, try it!!!
These guys are so great! Flight got in very early and they checked me into a temporary room until normal 11am check in time. Food was good, service fantastic and also allowed me late check out. Loved staying here and would definitely go back! Also, the view was to die for!!!
Stayed 3 nights in Sep 2018

8/10 Good

Susan

Friendly staff, great location
Stayed 1 night in Aug 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel choice for Dar es Salaam
Hotel is well situated beside a small mall with restaurants and boutique shops. The hotel itself is comfortable with a beautiful pool and outside bar area. The rooms are large and comfortable and the staff are very helpful. All in all a good choice for a business or holiday stayover in Dar es Salaam.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. It is safe, the garden at the back is very welcoming. However the road to the hotel needs urgent repairs as it gives bad impression to the quality of the hotel.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 15 nights in Jun 2018

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Service was good.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing Stay
The Hotel room was damp. AC was leeking, my colleagues room, the leakage was dripping from AC to the bed. In my room my carpet was soaked through. AC can't be moderated, so it is either freezing cold or dripping wet floor when switched off
Stayed 4 nights in Apr 2018

10/10 Excellent

Wayne, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accomodations and location and surrounding were beautiful.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was enjoyable. The only thing is when I booked, the reservation was for a "sea view" room which was not available upon arrival. The breakfast could have been better with more seafood options and local cuisine. WiFi was not very good.
Stayed 7 nights in Jan 2018

4/10 Poor

Wil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, close to the beach but not accessible.
A worker refused to allow my guest to select what food they wanted from the paid buffet, insisting only bread could be taken. I complained to the restaurant manager, Emanuel, & he apologized and said he spoke to all that it was wrong to tell me that. Also, my guest did not get a meal when we ordered 2 meals at dinner by the pool bar. Additionally, I repeatedly had to ask for towels, additional toilet paper and water. This was after I had complained that they gave me back my same wet and dirty towel that I had already used when they cleaned the room. Their Wednesday evenings Hilton Members free gatherings was seriously lacking in food and drinks as a variety and truly insufficient especially for just an hour outing. Once upon returning from a weekend excursion the bellhop assisted me with my bags at the entrance door as I was entering but he left them in the lobby. I took them to my room myself but I then saw the same bellhop carrying someone else’s bag to their room!
Stayed 26 nights in Nov 2017

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2017

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, my regular hotel in Dar es Salaam
I always try and stay here.
Stayed 2 nights in Nov 2017

10/10 Excellent

daryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic view to beach
good food, nice looking and good environment , very much helping staff, easily availability of taxi etc
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although some rooms overlook the sea, a bit far from beach. Nice location, not far from downtown.

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
3 Star hotel
The check in was fast and quick and the receptionist was helpful! The room was small but clean. I was surprised no coffee pot or complimentary water for the price i paid. Also no parking so get ready to pay about 25 for parking overall a 3 star hotel from me

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
It was good. Staff were helpful and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel on the bay. Friendly and pleasant staff. Food at the restaurant was great.

4/10 Poor

Yoolsup, Dar Es Salaam

Disliked: Staff & service, property conditions & facilities, room comfort
If think cost-effectiveness definetely worst optio
Have been communicating with receptionists for 6 days during my stay, what I realized those staffs at the reception are neither friendly nor helpful but rude especially to the asian.people who are not good at speaking English. We had five companion stayed together and all felt like they have been ignorant. Staffs dont seem to be very qulaified compare to similar rate of hotel in Dar Es Salaam. Needed well trained manager.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and accommodations
We were there for 2 nights at the end of our trip. Excellent breakfast. The pool was fantastic, with bar and food service right there. The front desk was welcoming and accommodating. First class all the way.

8/10 Good

Frans, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with excellent service!
The service at this hotel is excellent, showers need attention!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for chilling out
Hotel overall is excellent, acoring to price! Menu may improve a bit, and the dinner buffet, beach it is useless, but nice dock for sundowners, overall great experience!!