3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Waldorf Astoria Monarch Beach Resort & Club

5 out of 5
Waldorf Astoria Monarch Beach Resort & Club
1 Monarch Beach Resort, Dana Point, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 415 out of 565 reviews" "
Rating 8 - Good. 87 out of 565 reviews" "
Rating 6 - Okay. 26 out of 565 reviews" "
Rating 4 - Poor. 22 out of 565 reviews" "
Rating 2 - Terrible. 15 out of 565 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ISABELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great services 😘
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great peaceful stay for my birthday weekend and enjoyed the beautiful views at the resorts golf course.
Stayed 1 night in Mar 2024
Response from M. Suer, Hotel Manager on 1 Apr 2024
Dear Juan, Thank you for the wonderful review. I am pleased to know that you had an enjoyable weekend at our resort to celebrate your birthday. We hope to have the pleasure of welcoming you back for another getaway very soon.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food. Awesome accommodations.
Stayed 2 nights in Mar 2024
Response from M. Suer, Hotel Manager on 18 Mar 2024
Dear Adam, We are delighted to hear that you had a wonderful experience at Waldorf Astoria Monarch Beach Resort. We hope to welcome you back again soon!

10/10 Excellent

Vardui

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in Mar 2024
Response from M. Suer, Hotel Manager on 18 Mar 2024
Dear Vardui, Thank you for your positive review! I am pleased to hear that you enjoyed your stay and we hope to welcome you back in the near future.

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from - M. Suer, Hotel Manager on 4 Mar 2024
Dear Ara, Thank you for your positive review! We are delighted to know that you had a wonderful stay and we hope to welcome you back to our coastal resort again soon.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from - M. Suer, Hotel Manager on 6 Feb 2024
Dear Janet, Thank you for the positive review about your recent stay at Waldorf Astoria Monarch Beach. I am glad you enjoyed your visit and we hope to welcome you back to our Southern California resort very soon.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from M. Suer, Hotel Manager on 21 Mar 2024
Dear David, Thank you for your positive review! I am pleased to know that you enjoyed your stay and we hope you plan to return to our coastal resort in the near future.

8/10 Good

Guadalupe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from - M. Suer, Hotel Manager on 25 Jan 2024
Dear Guadalupe, Thank you for the positive review! We are glad to know that you enjoyed your stay and we hope you plan to visit us again soon.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort and people are very nice. Lobby bar is under construction so probably should be noted somewhere. Otherwise great place to stay and I have stayed there for multiple years in a row.
Stayed 3 nights in Jan 2024
Response from - M. Suer, Hotel Manager on 24 Jan 2024
Dear Robert, Thank you for your positive review regarding your recent stay. We are pleased to know that you enjoyed your experience and we appreciate your feedback as we continue to enhance our resort. We hope to welcome you back in the near future!

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Response from - M. Suer, Hotel Manager on 24 Jan 2024
Dear Marcos, Thank you for your positive review! I am pleased to know that you enjoyed your stay and we hope to welcome you back to our coastal Southern California resort very soon.

2/10 Terrible

george

Stayed 2 nights in Dec 2023
Response from - M. Suer, Hotel Manager on 5 Jan 2024
Dear george, We are sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service and guest experiences, and we apologize for missing the mark. We hope to have the opportunity to welcome you back for a much-improved visit in the future.

10/10 Excellent

Tapasya

Stayed 3 nights in Dec 2023
Response from - M. Suer, Hotel Manager on 24 Jan 2024
Dear Tapasya, Thank you for your positive review regarding your recent stay. We are glad to hear that you enjoyed your experience and we hope you plan to visit us again soon!

10/10 Excellent

Andras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel with caveat...
The quality of service people stood out - top tier waiters, bartenders, receptionists, friendly, smiling with good humor. Did not have the heart to give only 4* - but the quality of toilet paper and the bed linen were an issue. The cheapest possible, thin toilet paper and below average, so-so quality pillows and linen - the type associated with under-200$ rooms - pity, indeed... but the food, grounds and pools were wonderful, thank you!
Stayed 2 nights in Dec 2023
Response from - M. Suer, Hotel Manager on 12 Dec 2023
Dear Andras, Thank you for your positive review. I am pleased to know that you enjoyed our service and team members, although sorry to hear that you were disappointed with the quality of some of the items in your room. We appreciate your feedback and hope to welcome you to our coastal resort again soon.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property location is great
Stayed 2 nights in Nov 2023
Response from - M. Suer, Hotel Manager on 28 Nov 2023
Dear Katherine, Thank you for the wonderful review. I am glad to know that you enjoyed our Southern California location and we hope to welcome you back for another visit in the near future.

10/10 Excellent

Kristine

Beautiful property!
Stayed 2 nights in Nov 2023
Response from - M. Suer, Hotel Manager on 14 Nov 2023
Dear Kristine, Thank you for the wonderful review. I am glad to know you enjoyed your visit and our resort. We hope you plan to return in the near future!

8/10 Good

Craig F

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Too far from the beach, dogs barking, It felt like it was a dog hotel, this hotel is way to expensive for it to feel that way.
Stayed 4 nights in Nov 2023
Response from - M. Suer, Hotel Manager on 11 Nov 2023
Dear Craig F, Thank you for your review. I am sorry to hear that your experience did not live up to the high standards we set for our luxury resort. We appreciate your feedback as we continue to enhance our guest experience and we hope to welcome you back for a much-improved visit in the future.

10/10 Excellent

Teresa

Stayed 1 night in Nov 2023
Response from - M. Suer, Hotel Manager on 28 Nov 2023
Dear Teresa, Thank you for your perfect review. I am pleased to know that you enjoyed your stay and we hope to welcome you back very soon.

10/10 Excellent

Mynor

Liked: Cleanliness
Response from - M. Suer, Hotel Manager on 2 Nov 2023
Dear Mynor, Thank you for your five-star review. I am glad you enjoyed your stay and we hope to welcome you back to our Southern California resort soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from - M. Suer, Hotel Manager on 31 Oct 2023
Dear Christopher, Thank you for the positive review. I am glad you enjoyed your stay and we hope to welcome you back soon.

2/10 Terrible

helen

Disliked: Room comfort
Do not stay here
We were given the worst possible room. Next to the elevator and “resort view” which is the view of the main restaurant. Major noise issues from diners and service employees opening and closing kitchen doors etc. We could not enjoy our balcony or leave the doors open for fresh air. There was dinner service into the night and early morning breakfast hours. We stayed in 3 different hotels for our stay in Dana Point as we were meeting family. Waldorf was the worst.
Stayed 1 night in Oct 2023
Response from - M. Suer, Hotel Manager on 2 Nov 2023
Dear helen, Thank you for your review. I am sorry to hear that you were not fully satisfied with your experience and the location of your room was less than ideal for your comfort level. We appreciate your feedback and have shared your comments with our resort leadership team as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back for a much-improved visit in the future.

10/10 Excellent

Lyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & amenities. Great dining. Wonderful staff. Easy access to private beach. Beautiful views. Will definitely be back.
Stayed 2 nights in Oct 2023
Response from - M. Suer, Hotel Manager on 31 Oct 2023
Dear Lyla, Thank you for the glowing review. I am glad to know that you enjoyed the resort amenities, private beach club, and wonderful service from our team members. We look forward to welcoming you back on your return!

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , absolutely loved our stay! Will come back
Stayed 1 night in Oct 2023
Response from - M. Suer, Hotel Manager on 31 Oct 2023
Dear Julie, Thank you for taking the time to write us a positive review. I am pleased to know that you had a wonderful stay and am very glad to hear you are already planning to return. We look forward to welcoming you back in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Monarch Bay
Amazing place highly recommend it
Stayed 1 night in Oct 2023
Response from - M. Suer, Hotel Manager on 25 Oct 2023
Dear Mark, Thank you for your wonderful review. I am pleased to know that you enjoyed your stay and we hope to welcome you back to Waldorf Astoria Monarch Beach very soon!

10/10 Excellent

Imee-Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property! Would absolutely stay again
Stayed 2 nights in Oct 2023
Response from - M. Suer, Hotel Manager on 17 Oct 2023
Dear Imee-Cheryl, Thank you for taking the time to write us a positive review. I am pleased to hear that you had a wonderful stay and that you are interested in making a return visit. We hope to welcome you back very soon!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional stay, hands down!
Stayed 2 nights in Oct 2023
Response from - M. Suer, Hotel Mananger on 17 Oct 2023
Dear Alyssa, Thank you for the wonderful review. I am delighted to know that you enjoyed your stay at our coastal Southern California resort. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Lilit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is fantastic!!!
Stayed 1 night in Sep 2023
Response from M. Suer, Hotel Manager on 5 Sept 2023
Dear Lilit, Thank you for the wonderful review. I am glad you enjoyed everything about your stay and we hope to welcome you back very soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. Great customer service. Attentive staff. The view from the pool is simply phenomenal. The beach club is the icing on the cake.
Stayed 2 nights in Aug 2023
Response from M. Suer, Hotel Manager on 30 Aug 2023
Dear James, Thank you for the amazing review. I am pleased to know that you had a wonderful stay and we hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M. Suer, Hotel Manager on 14 Aug 2023
Dear Nicholas, Thank you for the perfect review. I am pleased to know you enjoyed your stay and we hope to welcome you back to our coastal resort in the near future.

8/10 Good

Ann

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little bit of a hike to get yo the beach but better than Pelican Hill. Did’t get upgrade or gift for being Expedia VIP. Didn’t get late check-out when requested either
Stayed 2 nights in Aug 2023
Response from M. Suer, Hotel Manager on 8 Aug 2023
Dear Ann, Thank you for the review regarding your recent stay. We appreciate your feedback as we continue to enhance our guest experience. I am sorry to hear your experience did not meet your expectations, but we hope to welcome you back for a much-improved visit in the future.

10/10 Excellent

Steven Adonis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Aug 2023
Response from M. Suer, Hotel Manager on 7 Aug 2023
Dear Steven, Thank you for the amazing review. I am so glad to know that you enjoyed everything about your stay. We hope to have the pleasure of welcoming you back very soon.

4/10 Poor

Amir

Disliked: Cleanliness, staff & service, amenities
1st of all my check in was 4 and family wait 1 hrs my room be ready which definitely not accepted even didn’t say sorry and didn’t care at all 2nd not good quality restaurant available there only steak house was great 3rd charge me 70$ for vallet per night which never seen like that anywhere!! Also pool area was not clean
Stayed 2 nights in Jul 2023
Response from M. Suer, Hotel Manager on 25 Jul 2023
Dear Amir, Thank you for your review. We apologize your experience didn't meet the luxury standards we set for our resort. We are pleased to hear that you enjoyed dining at Bourbon Steak Orange County. We hope to welcome you back to the resort in the future for a much-improved visit. Thank you.

10/10 Excellent

ilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from - M. Suer, Hotel Manager on 25 Jul 2023
Dear ilda, Thank you for the perfect review. I am pleased to know that you enjoyed your stay and we hope to welcome you back to the resort very soon.

10/10 Excellent

Harmeet

Stayed 3 nights in Jul 2023
Response from M. Suer, Hotel Manager on 7 Aug 2023
Dear Harmeet, Thank you for your positive review! I am delighted to know that you enjoyed your stay and we hope to welcome you back to our coastal resort again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Such a lovely property with an incredibly nice and attentive staff. Can’t wait to come back soon!
Stayed 1 night in Jul 2023
Response from M. Suer, Hotel Manager on 14 Jul 2023
Dear Sarah, Thank you for the amazing review. I am pleased to know you enjoyed your stay, especially the wonderful service from our team members. We hope to welcome you back to our coastal resort very soon!

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! We had such a relaxing trip. We will definitely be back!
Stayed 3 nights in Jun 2023
Response from M. Suer, Hotel Manager on 30 Jun 2023
Dear Renata, Thank you for taking the time to write us a wonderful review. I am delighted to know you had a relaxing trip and that you plan to visit us again in the future. We're looking forward to your return!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, service and stay. We will definitely come back in the future.
Stayed 2 nights in Jun 2023
Response from M. Suer, Hotel Manager on 26 Jun 2023
Dear Colin, Thank you for the amazing review. We are pleased to know that you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
The private beach is amazing!
Stayed 3 nights in Jun 2023
Response from M. Suer, Hotel Manager on 9 Jun 2023
Dear Spencer, Thank you for the perfect review! I am pleased to know you enjoyed your stay and our private beach club. We hope to welcome you back to Waldorf Astoria Monarch Beach Resort very soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from M. Suer, Hotel Manager on 6 Jun 2023
Thank you for your positive review! We hope you plan to visit Waldorf Astoria Monarch Beach Resort again soon.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from M. Suer, Hotel Manager on 6 Jun 2023
Dear Richard, Thank you for the positive review. We hope you plan to visit our coastal resort again soon.

10/10 Excellent

SHAN, Cupertino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect, super nice staff
Stayed 2 nights in Jun 2023
Response from M. Suer, Hotel Manager on 6 Jun 2023
Dear SHAN, Thank you for your amazing review! I am so glad you enjoyed everything about your stay at Waldorf Astoria Monarch Beach, especially the wonderful service from our team members. We hope you plan to make a return visit to our coastal resort in the near future.

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food was not quality. Service was pretty good. The room was dated and the sheets were not quality.
Stayed 1 night in Jun 2023
Response from M. Suer, Hotel Manager on 6 Jun 2023
Dear Linda, Thank you for taking the time to write us a review regarding your recent stay. I apologize that your experience did not meet the high standards we set for our resort and we appreciate your feedback as it helps us improve our guest experience. I am glad you enjoyed the pleasant service from our team members and we hope to welcome you back for a much-improved visit in the future. Thank you.

6/10 Okay

Kimia

Travelled with family
Liked: Staff & service, property conditions & facilities
They didn’t have the rooms that I paid for. I ended up to pay for an extra room. The staff and management were so nice and helpful.
Stayed 4 nights in May 2023
Response from M. Suer, Hotel Manager on 6 Jun 2023
Dear Kimia, Thank you for taking the time to write us a review regarding your recent stay. I apologize that your experience fell short of the high expectations we set for our resort. I am glad to hear that you enjoyed the friendly service from our team members and we hope we can welcome you back for a much-improved visit in the near future. Thank you.

10/10 Excellent

kristine

Travelled with partner
Liked: Staff & service
So professional amazing service
Stayed 1 night in May 2023
Response from M. Suer, Hotel Manager on 29 May 2023
Dear Kristine, Thank you for the perfect review. I am pleased to know that you enjoyed your stay and appreciated the wonderful service from our team members. We hope to welcome you back to our coastal Southern California resort in the near future!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the private beach that goes with your stay. You take the tram down to it and the beach is lovely and has a great restaurant right on the beach.
Stayed 3 nights in Apr 2023
Response from M. Suer, Hotel Manager on 2 May 2023
Dear Barbara, Thank you for the amazing review. I am pleased to know you enjoyed our private beach club and Monarch Bay Beach Club restaurant. We hope to welcome you back for another wonderful stay in the near future!

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities
Terrific pools, good size rooms, excellent bathrooms, great views from the partial ocean view king room balcony. Great to have access to the tennis club across the street. On the downside: $50 per night for a rollaway is excessive. 70 per day for valet parking in a remote location is also excessive. And though this is a former St Regis, many areas are dated and frankly shoddy (e.g., all the tile around the main swimming pool and the hot tubs have lost their coating making for extremely sharp edges). Turndown service is late and inconsistent. One time I called to get ice, and was brought ice in 5 minutes, then interrupted with more ice 10 minutes later (despite the privacy light on), then interrupted by a 3rd person with more ice another 15 minutes later. Our final night I had to call for ice and was brought it, then brought a 2nd round 10 minutes later. This is a pretty big communication flaw. And after the first incident I tried to bring this to the attention of the front desk staff and was frankly shocked at the unprofessional manner of the staff person, as well as the manager on duty. No apology and they treated it as if it was my fault? Not possible. So there is work to be done.
Response from M. Suer, Hotel Manager on 12 Apr 2023
Dear James, Thank you for taking the time to write us a review. I am glad you enjoyed our recently renovated rooms and amenities offered on property as well as in the surrounding area. I sincerely apologize for the miscommunication within our teams that negatively impacted your stay and we appreciate your feedback as we continue to enhance the resort experience for our guests. Thank you again for your review and we hope to welcome you back for a much-improved visit in the near future!

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from M. Suer, Hotel Manager on 2 May 2023
Dear Natasha, Thank you for the perfect review. I am so glad to know that you enjoyed your stay and we hope to welcome you back to the resort again soon!

10/10 Excellent

Amy, Yarrow Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from M. Suer, Hotel Manager on 31 Mar 2023
Dear Amy, Thank you so much for the positive review! I am so glad you enjoyed your stay and we hope to have the pleasure of welcoming you back to our coastal Southern California resort very soon.

10/10 Excellent

Carole Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous and the staff is outstanding. The prices within the resort were outrageous. $65 old fashion cocktails and $9 for drip coffee made it hard to enjoy food or beverages.
Stayed 5 nights in Feb 2023
Response from M. Suer, Hotel Manager on 15 Mar 2023
Dear Carole, Thank you for taking the time to leave us a review. I am glad you enjoyed the resort grounds and amazing service from our team members. We appreciate your feedback and we hope to welcome you back for another stay at our Southern California resort soon.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from - M. Suer, Hotel Manager on 10 Nov 2023
Dear Tommy, Thank you for the wonderful review! I am glad to know that you enjoyed your stay and we hope you plan to visit our Southern California resort again soon.

4/10 Poor

Celene

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from - M. Suer, Hotel Manager on 23 Mar 2023
Dear Celene, Thank you for your review. We apologize that your experience fell short of the high standards we set for our resort. We hope to welcome you back to our resort for a much-improved visit in the future.