"Hotel was empty, asked for a room with a better view (a few doors from our room) so that we can see the ocean unobstructed. There were no difference in rates in the rooms. The service agent lied to us that the hotel was fully booked (I could have reserved 10 rooms on Expedia that minute) and did not even look at our request. The room was dirty so was the washroom. Clearly they want to be an upscale resort but are really not."