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Reviews of Fairmont Dallas

4.5 out of 5
Fairmont Dallas
1717 N Akard St, Dallas, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 711 out of 1325 reviews" "
Rating 8 - Good. 267 out of 1325 reviews" "
Rating 6 - Okay. 173 out of 1325 reviews" "
Rating 4 - Poor. 86 out of 1325 reviews" "
Rating 2 - Terrible. 88 out of 1325 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Amenities
I stayed here for a staycation and it was fine but the hotel felt old and dated. Room service food was delicious! Just felt like the whole hotel could use a remodel to be a bit nicer.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 17 Apr 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and is pet friendly. Will be back
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 17 Apr 2024
Dear Megan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Jovan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed for 2 nights, booked a double use room (for 2 pax), only got one bathrobe and no slippers, had to call to get them since the front desk is almost always crowded. No free wifi at the hotel, paid for daily use and breakfast for two days since there was a misunderstanding at the check-in about breakfast being included. Nonetheless, the amount taken from our card in the end didn’t match the price of these services. Breakfast staff were super nice though, was happy to tip. Also, when checking out the receptionist wasn’t very polite or considerate, explaining that the system was slow even though I said my Uber was waiting for me for a while in front. Overall, you can tell that it was built as a luxury property but got run down over time, it needs a renovation and some staff training on hospitality.
Stayed 2 nights in Apr 2024
Response from The Fairmont Dallas Team on 17 Apr 2024
Dear Jovan,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

8/10 Good

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, right in the heart of down town. Many restaurants to choose from all within walkabke distance. Service was very fast and courteous.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Alejandro,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Shawn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Shirley,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Macy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here at the the hotel were great friendly and efficient.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 13 Apr 2024
Dear Macy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the staff and the location of this hotel. It's a relic, and once it gets a remodeling uplift later this year, it will be back to it's 5 star status! Thanks for taking care of us.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 13 Apr 2024
Dear Laurel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 13 Apr 2024
Dear Aaron,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 13 Apr 2024
Dear William,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Anthony

Disliked: Amenities
Nothing
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 10 Apr 2024
Dear Anthony,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Bed sheets smelled.
Stayed 1 night in Apr 2024
Response from Fairmont Dallas on 9 Apr 2024
Dear James, Thank you for taking the time to share your feedback. We will ensure to pass your review to our team, and we hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I was not made aware of the $100 deposit, but that was Expedia's fault.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 10 Apr 2024
Dear Roger,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 Poor

Rosanni

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from The Fairmont Dallas Team on 10 Apr 2024
Dear Rosanni,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean and nice inside. Room had all amazing views definitely will book again.
Stayed 1 night in Apr 2024
Response from The Fairmont Dallas Team on 10 Apr 2024
Dear Richard,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 Excellent

JENNIFER, Decatur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location...a short walk to the art museums, and easy access to Whole Foods and many restaurants via the M-Line Trolley. We appreciated the small complementary refrigerator (upon request) and the adjustments made by the on-site restaurant to suit our dietary needs. We would have preferred a walk-in shower rather than the tub/shower combination though.
Stayed 4 nights in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear JENNIFER,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear Mary,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Omaawattie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great jus wish the food option was more and the gift shoppe price wan overrated
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear Omaawattie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Madaline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear Madaline,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel with fine staff
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear Martin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

William

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear William,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear Julie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Jerry

Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 18 Apr 2024
Dear Jerry,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, older hotel (character!) Great location, easy access to downtown. Last minute bonus, we were able to walk to stadium and watch a Dallas Stars hockey game.
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 28 Mar 2024
Dear Sarah,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

8/10 Good

Aquilino A. de la

Stayed 5 nights in Mar 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Aquilino A. de la,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Sylvia, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed downtown to attend a concert at the American Airlines center and it was so convenient and a quick Uber ride! The Argentinian restaurant half a block away was amazing!
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 25 Mar 2024
Dear Sylvia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Aaliyah

Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Aaliyah,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Jamie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 27 Mar 2024
Dear Jamie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Cassondra

Liked: Cleanliness, staff & service, property conditions & facilities
Greatly enjoyed our stay!
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 25 Mar 2024
Dear Cassondra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 Poor

Robert

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms for dimly lit; we were given the incorrect Room upon check in should’ve been a king suite we were given a queen suite, and had to request to change. we did not get housekeeping on one of the days after we were gone all day and had to request the room to be cleaned. The pool area looked forlorn and unkept. Restaurant needs more food selections. On a better note, Philip the concierge was outstanding. This is the worst Fairmont I’ve ever stayed in, and I have visited properties and Arizona and Washington DC to mention a few. Improvements needed.! I expect better!
Stayed 4 nights in Mar 2024
Response from The Fairmont Dallas Team on 25 Mar 2024
Dear Robert,Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Fairmont Dallas Team

8/10 Good

Elizabeth

Stayed 3 nights in Mar 2024
Response from The Fairmont Dallas Team on 15 Apr 2024
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 27 Mar 2024
Dear Courtney,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

John

Travelled with family
Disliked: Property conditions & facilities
This hotel is past its prime. It’s old, has a musty smell, and has signs of wear everywhere. From chunks of fabric missing from the bar stools in the lobby bar to the dingy smell of the room, I really questioned if I was actually in a Fairmont. Very disappointed. I wouldn’t spend more than $130 a night here.
Response from The Fairmont Dallas Team on 25 Mar 2024
Dear John,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Pleasant stay!
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 25 Mar 2024
Dear Douglas,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Wendi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Old Hotel with nice big rooms. Conveniently located in downtown Dallas and walkable to many things downtown.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 22 Mar 2024
Dear Wendi,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 Excellent

Keyondra

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness was okay. Wanted stand up shower but didn’t get it.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 22 Mar 2024
Dear Keyondra,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighbor next to us had a dog that howled/barked for the majority of our stay.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Amelia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, helpful friendly staff. Huge rooms!
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Keith,We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Fairmont Dallas Team

10/10 Excellent

Olivera

Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 10 Apr 2024
Dear Olivera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Ray

Liked: Staff & service, property conditions & facilities
The hotel location was very good. The property was good too, the heating AC was not working well, we asked to fix it and they immediately took care of it. You need to stay in line more than 15 min to get your car if you give your car to the valet parking that is not good. In general, it was good hotel and I think 4 out of 5 is a good score for it. I recommend this hotel.
Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Ray,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Brittney

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Brittney,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

2/10 Terrible

Jeremy

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the Fairmont Dallas for 3 nights. We will never go back. They charge 14.99 per day for “premium internet access” which never worked in our room during our stay. Despite having Tech Support visit multiple times they weren’t able to fix the issue. They also pretend to give you access to chromecast so you can stream apps on the Tv. That also never worked. On top of that they have what feels like an olympic sized pool but they keep the pool at ice cold temperatures so that was a very unpleasant experience. There are also no jacuzzi’s. Other than those inconveniences, the front desk was nice and they acknowledged their shortcomings. They removed all the internet charges from the bill as well as provided movie credits to watch in our room to compensate for the misrepresentation of amenities. The valet attendants were also top notch and very responsive.
Stayed 3 nights in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Jeremy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

4/10 Poor

Dana, Denver

Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Dana,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again if Im in the downtown Dallas area
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Elizabeth,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Yessenia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay! Needs attention to detail for up keep. Brings the elegance down a bit. Restaurant was awesome.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Yessenia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this hotel because it was a historic one, but I was surprised that it was a bit dated and lacked some modern amenities I've gotten from other hotels. No fan in the bathroom, the shower tub was peeling, and the TV had options to stream Netflix etc, but the $15/day internet charge wasn't strong enough to be able to stream. There was also a $50/day parking fee, and when I would forget my phone charger or other things in my car, I felt bad having the valet fetch my car instead of being able to walk to the garage to get my stuff. It was, however, close to Deep Ellum and only a block away from the Dallas World Aquarium.
Stayed 1 night in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Eric,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Fairmont Dallas Team on 18 Mar 2024
Dear Amber,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Response from The Fairmont Dallas Team on 14 Mar 2024
Dear Albert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

6/10 Okay

James

Stayed 2 nights in Mar 2024
Response from The Fairmont Dallas Team on 3 Apr 2024
Dear James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team

10/10 Excellent

erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking very expensive, but valets were great. For the size of the hotel, exercise room small
Stayed 4 nights in Mar 2024
Response from The Fairmont Dallas Team on 13 Mar 2024
Dear Erica,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,The Fairmont Dallas Team