Exterior

Reviews of Radisson Hotel Dallas North - Addison

3.5 out of 5
Radisson Hotel Dallas North - Addison
4960 Arapaho Rd, Addison, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1007 reviews" "
Rating 8 - Good. 296 out of 1007 reviews" "
Rating 6 - Okay. 150 out of 1007 reviews" "
Rating 4 - Poor. 64 out of 1007 reviews" "
Rating 2 - Terrible. 69 out of 1007 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sowmya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024

6/10 Okay

Shameka

Stayed 2 nights in Mar 2024

2/10 Terrible

Anne

Disliked: Staff & service, amenities, property conditions & facilities
I don't know if Radisson has significantly lowered its standards, but this hotel does NOT align with the quality I'm used to from Radisson. Everything about this hotel is dark, dirty, musty, and shabby. Everywhere I looked in my room, there was peeling wallpaper, crumbling grouting, and half-hearted faint plaster-overs of tile cracks, ceiling cracks, etc. The tub had a slippery basin and no non-slip mat was provided. I took a shower on Saturday morning, and there was still a half-inch of water in the tub on Sunday morning. The lobby is dim and shabby, and while walking through it one night I heard the bartender scold a patron for the tip given being too low. But it's more than just an all around lack of care and shoddiness--this hotel LIES on its posting on Expedia as well as on the Radisson site itself: There is NO restaurant. I booked this Radisson specifically because its description on Expedia indicated it had a restaurant and room service. At the desk I was told "well, there are a lot of restaurants around here...". NOT. GOOD. ENOUGH. This is the worst hotel experience I've ever had.
Stayed 3 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Anne,We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the relevant teams for review and improvement. We strive to meet all guest expectations and regret any inconvenience caused during your stay. Our team will work diligently to address the issues mentioned and ensure a better experience for our future guests.

8/10 Good

oluwaleke

Good
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello oluwaleke,We appreciate your critique and take all guest comments seriously. If you would like to discuss your experience further, please don't hesitate to reach out to our management team for a more detailed conversation. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

oluwaleke

Good
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello oluwaleke,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Kathleen, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Radisson in Addison was very nice. The room was spacious, clean, very comfortable. I think the hotel was pretty full due to the eclipse but the room was quiet and I was not disturbed by noise at all. The staff was very nice, professional & helpful. The breakfast was the standard hotel breakfast and served my needs fine. Good coffee! The AC unit in my room worked very well but was loud. That did not bother me but if someone is sensitive to noise when sleeping they may need to ask for a different room. I would definitely stay there again!
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Kathleen,We appreciate your detailed feedback regarding your recent stay at the Radisson in Addison. It is wonderful to hear that you found the room spacious, clean, and comfortable, and that you were able to enjoy a quiet environment even during a busy time.Our team is delighted to know that their professionalism and helpfulness left a positive impression on you.We are also glad to hear that the standard hotel breakfast and coffee met your needs during your stay. Thank you for bringing to our attention the noise level of the AC unit; we will make a note of this for future room assignments.We look forward to welcoming you back on your next visit to Addison!

6/10 Okay

Martin

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The first room I was assigned had not been cleaned . Not only that but the sofa in the room was very stained. not just a few spots, it looked as though coffee had been spilled on it multiple times. However I was immediately assigned a new room on reporting this to the front desk. The new room was clean and stain-free, but the air conditioning unit was not working and there were a couple of other things missing from the room. The area where this hotel is located is excellent. There are many great restaurants, amenities, and other attractions within walking distance. Parking at the hotel is not under cover but it's free, very close to hotel entrances, and there's plenty of it. Breakfast on the second morning was good, but very disappointing on the first morning. All hot food except very soggy hash browns was gone well before 9am and was not refilled in the over 40 minutes I waited. This was also on a Sunday when a church group was holding a service in one of the meeting rooms. They were loud to the point of being disruptive. On checking out I reported the broken a/c to the front desk clerk. They were on the phone and I would have been happy to wait for their call to end, but they apparently wanted me gone asap. When I reported the issue it was not noted and the clerk could not have been less interested. That was unfortunate because other than that (and 1 bad breakfast) the hotel service was excellent. This hotel could be excellent but a series of flaws spoiled my experience.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Martin, We appreciate your detailed feedback about your recent stay with us. We're glad our team acted promptly to address the room cleanliness issue and relocated you accordingly. It's great to hear you enjoyed the prime location and ample parking facilities. Your comments about breakfast and the service will be shared with our management for further review. We value your input and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Naod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and good staff.
Stayed 4 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Naod,We appreciate your feedback and are delighted to hear you found our staff to be helpful. Your comments have been noted for future improvements. Thank you for choosing to stay with us.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and sheets were clean, cleaning staff and kitchen very pleasant . Comfortable atmosphere. Would stay again
Stayed 4 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Juan,We are delighted to hear that you found our rooms clean and our staff pleasant! It's great to know you enjoyed a comfortable atmosphere during your stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Aldo,We appreciate your feedback on the location of our hotel. Your input will be shared with our team for future considerations. If you have any further comments or questions, please don't hesitate to reach out to our management directly. Thank you for choosing to stay with us.

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, solo los desayunos no estaban tan ricos.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Marcela,Agradecemos su opinión y lamentamos que el desayuno no haya cumplido con sus expectativas. Tomamos en consideración sus comentarios para seguir mejorando nuestros servicios. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!

8/10 Good

Angela

Stayed 2 nights in Mar 2024
Response from Manager on 18 Apr 2024
Hello Angela,We're thrilled to hear you had an enjoyable stay with us! If you have any further comments or suggestions, please feel free to reach out so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Christy,We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service to all our guests. Your positive feedback is truly appreciated and we hope to welcome you back in the future.

2/10 Terrible

Bogart, Upland

Travelled with partner
Disliked: Cleanliness, staff & service
I was given the wrong room air-conditioning work. No sympathy.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Bogart, We regret any inconvenience you experienced and encourage you to contact our management team to discuss your concerns further.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was wonderful! A very hot shower at night is better than a warm shower in the morning, otherwise a wonderful experience.
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kathleen,We're delighted to hear you had a wonderful experience at our property! Thank you for sharing your positive feedback and we appreciate your insights on the hot shower. We hope to welcome you back soon for another enjoyable stay!

6/10 Okay

Nancy

Disliked: Staff & service, amenities, property conditions & facilities
Loud fan sound. No control over temp in room. Party next door. Shopping carts from Walmart out front of the property. The staff had no interest in addressing or fixing any of the above issues.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Nancy, We apologize for any inconvenience you experienced during your stay with us. Guest feedback is important to us, and we will address your concerns with our team to ensure a better experience for future guests. For further assistance, please contact our management team directly.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jeff,We are delighted that you had a pleasant stay with us! Should you have any feedback to enhance future visits, please don't hesitate to contact us directly. We hope to welcome you back soon for another enjoyable experience!

6/10 Okay

Keena

Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Keena,We hope you had a pleasant stay with us. Feel free to contact us directly with any feedback from your experience. We look forward to welcoming you back soon!

8/10 Good

Corina, China Spring

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was so close to shops&parks
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Corina,We are pleased to hear that you found our hotel's location convenient for exploring the nearby shops and parks during your stay. We strive to offer our guests a prime location for easy access to local attractions. Should you have any more feedback or if there is anything else we could assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Ashley, Rusk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Ashley,We are thrilled to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 14 Mar 2024
Hello Shelly, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

kateeb

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello kateeb,We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to welcome you back in the future for an improved experience.

6/10 Okay

Melanie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room smelt like smoke upon arrival even though we reserved a non smoking room. The desk clerk only asked for my card and id, did not take the time to greet us or anything. It's ok, but would not stay again.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Melanie, We are sorry to hear about your experience and apologize for any inconvenience caused. Your feedback will be shared with the team for further review and improvement. If you have any further concerns, please do not hesitate to get in touch with our management team.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for being so kind, the room was spacious, nice and clean and the bed super comfortable!
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Evelyn,We are delighted to hear that you found our rooms spacious, nice, and clean, and that you enjoyed the comfort of our beds! Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Nicole

Liked: Amenities
Front desk was very respectful and nice
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Nicole,We are delighted to hear that you found our front desk team to be respectful and pleasant during your stay. Our staff takes great pride in providing excellent service to all our guests. Your feedback is appreciated and will be shared with our team to continue delivering exceptional experiences for all our visitors.

10/10 Excellent

Tetchi, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and at the same time in great area. Great hotel for the value.
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Tetchi,We are pleased to hear that you enjoyed the quiet ambiance and convenient location of our hotel. Thank you for highlighting the value you found in your stay. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 Okay

Jeff

No soap in the room
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jeff,Thank you for sharing this feedback with us. We value your input and will address this concern with our housekeeping team to ensure a better experience for our future guests. Your comments help us improve our services for everyone's pleasant stay.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quite area. It was a perfect stay
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Wendy,We are pleased to hear that you found our hotel clean and enjoyed the peaceful surroundings. Our team aims to provide all guests with a perfect stay experience. Your feedback is greatly appreciated for future guests seeking a similar positive experience.

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price.
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Jesper,Thank you for your feedback! We're pleased to hear that you found our hotel to be a good value for the price. We strive to provide our guests with a comfortable and affordable stay. We appreciate your kind words and hope to welcome you back in the future.

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness
The property was next to an abandoned building and the lighting and parking wasn’t very good. Didn’t seem too safe. The room met all the needs for a couple nights however it was run down in some areas of the hotel
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Rachel, Thank you for sharing your feedback with us. We apologize if the surrounding area did not meet your expectations. However, we're glad to hear that your room met your needs during your stay. We appreciate your comments regarding the areas that require attention, and rest assured that we will address them accordingly.

10/10 Excellent

Gabriela

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Gabriela,We appreciate you taking the time to rate our hotel with 5 stars! We are delighted to hear that you had a wonderful stay with us. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Jesper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this a great hotel in the area.
Stayed 3 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello Jesper,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our property to be great value for the price. We strive to provide a comfortable and enjoyable experience for all our guests. If you have any future needs or inquiries, please do not hesitate to reach out to us.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Price was great, the staff was friendly and helpful, lobby and room were clean and modern looking. The hotel is located in a good, quiet area, close to a lot of restaurants and stores. Breakfast was okay, not the best, but definitely not the worst. I hope to stay here again when I come back to Dallas
Stayed 3 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Zachary,Thank you for choosing our hotel for your recent stay in Dallas! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed our clean and modern lobby and room. We appreciate your feedback on our breakfast and will take it into consideration for future improvements. We hope to welcome you back soon for another great stay in our quiet and convenient location.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service
The bathroom was clean but it had lots of wear and tear and needs to but updated
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello LaToya,Thank you for sharing your feedback on our hotel. We appreciate your compliments on the cleanliness of the bathroom. We constantly strive to provide a comfortable experience for our guests and your input regarding the wear and tear is valuable to us. We will certainly take it into consideration for future improvements.

6/10 Okay

Tangela

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 25 Dec 2023
Hello Tangela, Thank you for choosing our hotel for your recent stay. We appreciate your rating and are sorry to hear that we didn't fully meet your expectations. We invite you to reach out to our hotel directly so we can address any issues you may have encountered during your stay. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Tawanisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Tawanisha,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 Okay

Ana

Travelled with partner
Stayed 2 nights in Nov 2023
Response from Manager on 16 Dec 2023
Hello Ana,We appreciate you choosing our hotel for your stay. We kindly ask you to reach out to us directly with any specific feedback you may have had during your time here. We value our guests' input and would like to address any concerns you may have. Thank you for your understanding and we hope to welcome you back again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Angela,We're thrilled to hear that you had a wonderful stay with us! It's always a pleasure to receive such positive feedback. If you have any specific comments or suggestions about your experience, we encourage you to reach out to our team. We hope to welcome you back soon for another fantastic stay.

8/10 Good

Jeff

Na
Stayed 1 night in Nov 2023
Response from Manager on 4 Dec 2023
Hello Jeff,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for any issues you may have encountered during your stay and regret that your expectations were not met. Your comments will be shared with our team for further review and improvement.

10/10 Excellent

Kaylee

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Manager on 16 Nov 2023
Hello Kaylee,Thank you for taking the time to leave us a nice review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure all of our guests have a great experience. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Justin

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Justin, Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will take your comments into consideration for future improvements. We value your business and hope you consider staying with us again so we can provide a better experience.

8/10 Good

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Julissa,Thank you for your feedback on our hotel. We are glad to hear that you found our property well kept. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Jeff,Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future.

8/10 Good

jason

Stayed 2 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello jason,Thank you for your feedback! We're delighted to hear that you had such a positive experience during your stay at our hotel. We look forward to welcoming you back soon!

8/10 Good

Jeff

Stayed 1 night in Oct 2023
Response from Manager on 16 Nov 2023
Hello Jeff,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a good overall experience during your stay. If there is anything else we can assist with, please don't hesitate to reach out to our management team.

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello ROBERT,Thank you so much for your overwhelming rating! We always strive to exceed expectations and are thrilled to hear that we did just that during your stay. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of towner
Quick overnight. Comfortable bed. Shower floor could use a mat. Everything else was nice
Stayed 1 night in Oct 2023
Response from Manager on 21 Oct 2023
Hello James,Thank you for your feedback! We appreciate your compliments on our comfortable beds and overall nice experience. We'll take note of your suggestion regarding adding mats in the shower area for future improvements.

8/10 Good

Erica, Racine

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Erica,Thank you for your positive review! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

VASIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hi Vasil,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice room
Stayed 1 night in Sep 2023
Response from Manager on 14 Oct 2023
Hi Angelo,Thank you for sharing this review, and we welcome you to visit us again anytime!