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Reviews of Comfort Suites Lake Ray Hubbard

2.5 out of 5
Comfort Suites Lake Ray Hubbard
8701 E Interstate I 30, Rowlett, TX

Reviews

7.2

Good

Rating 10 - Excellent. 196 out of 649 reviews" "
Rating 8 - Good. 212 out of 649 reviews" "
Rating 6 - Okay. 94 out of 649 reviews" "
Rating 4 - Poor. 65 out of 649 reviews" "
Rating 2 - Terrible. 82 out of 649 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sunem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place was very dirty. Sofá beds were horrible
Stayed 2 nights in Apr 2024

2/10 Terrible

Christopher

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
All items not placed in room dirty. Key access for doors not working Very high mildew and mold and smelll Rude manager careless . This place needs better love it would be a great place with the correct care

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine..onlybissues were missing remote and ice bucket. Front desk person found a remote for us.
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

6/10 Okay

Bruce

Disliked: Amenities
One
Stayed 1 night in Dec 2023

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean. Workout room and breakfast wonderful 😊
Stayed 5 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Hector Garza

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside the property looked promising but the inside is in need of an upgrade. Checking in was okay but when I entered the room is when i got concern. Room was very dark so i tried to turn on the lamps but two of them were missing bulbs. But the worst part was when I uncovered the comforter to lay in bed and notice the sheet was filled with make up all over and liquid stains. I quickly called the front desk to get new sheets and she requested me to go to the front desk to get them. I decided to remove the sheet from the bed to show her but I think that was a mistake. The mattress underneath the sheet was so disgusting made me and my wife very nauseous. I requested to get my money back and luckily they were able to. I then left the property to fine somewhere else to sleep at 3am.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brenda

Stayed 2 nights in Dec 2023

10/10 Excellent

Orlando

Travelled with partner
Liked: Amenities
Its convinient. Easy to book.
Stayed 1 night in Nov 2023

8/10 Good

NEW HARMONY

Stayed 1 night in Nov 2023

10/10 Excellent

Beatrice

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, disgusting hotel. Establishment has gone downhill over the years. Got stuck in elevator twice, was given an occupied room upon arrival, halls were dingy and smelled like smoke.
Stayed 1 night in Oct 2023

2/10 Terrible

Chandler

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Randall

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was great, accommodating and friendly. Property is located very Inconvenient highway access and traveling directions. Had to be moved twice, once due to non stop barking dog in a room, second due to music and party. Old property, leaking water from ac unit. Noisy train and traffic, walls thin, windows single pane. Just awful.
Stayed 2 nights in Oct 2023

8/10 Good

Lisanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Room was not clean smelled carpet was wet. Walls had stains on them. Over all bad experience. Would not recommend this hotel
Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with family, Travelled with pets
Liked: Staff & service
Needs renovations
Stayed 3 nights in Jul 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price I pay is very good
Stayed 1 night in Jul 2023

2/10 Terrible

Fareed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is the worst CS I have stayed at ever. Crumbling walls, very musty smell, rusting tub... Also had to kill a roach!!!

2/10 Terrible

Fareed

Travelled with family
Disliked: Staff & service, property conditions & facilities
Crumbling walls, multiple places with hairs in bathroom, tub has a whole side that was ozing rust and had bubbled up... and worst of all there was large roach... yuks
Stayed 1 night in Jul 2023

4/10 Poor

Norman

Travelled with family
Disliked: Staff & service
Renters smoking Marijuana on the floor. Whole hallway filled with smell. One of our beds had no blanket. Third they never cleaned our room! Told receptionist at desk of these issues, but she didnt seem concerned.
Stayed 2 nights in Jul 2023

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Merry

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
NOT happy
I checked in late that night, the room was very "used" looking and the shower wasn't very clean. Definitely needs a remodel. The remote was missing cover over batteries, and would not work right. The phone was missing most of the buttons, no way to tell how to call the front desk. The beds were, in my opinion, hard, as were the pillows. To make matters worse, I was woke up by the front desk calling at 8 am (like I said, I got in very late) because they thought I hadn't paid yet, and I did thru hotels.com . I told them this and said I could bring proof when I checked out but I was trying to sleep. They called AGAIN asking for confirmation number. I gave them what they wanted and left shortly thereafter because there was no falling back asleep after 2 phone calls so early in the morning. I cannot believe it couldn't wait any longer and I needed to be woke up!! Of course, they finally figured out I did, indeed, pay. But quite frankly, my stay was awful and I won't be back.
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!! The beds only have a sheet though so take your own blankets!
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't recommend.
Would not recommend to stay here. We had a double wuite with a pull out. We didnt have enough towels or wash cloths, didnt even have blankets on the beds just sheets. Pulled the couch out only to find a mattress that looked like it was pulled out of a dumpster. Asked for blankets and were told they didnt have any due to the hotel being fully booked, no extra towels and no extra wash cloths. Also ac leaked water and the floor in front of it almost to the beds was soaked. Toilet was not sealed to floor either,one wrong move and over you could go. Pool was ok a bit dirty/ merky but once you came out of the door you had to walk back to the front lobby to go back in. At one point my husband was in the elevator with another couple and the door didnt fully close either. Breakfast was subpar as well. Biscuits over cooked as well as sausage, eggs were super watery. Basically if we ate it was just the cereal that was edible.
Stayed 2 nights in Jun 2023

6/10 Okay

Denise

Travelled with group
Had my do not disturb sign on the door check out wasn't till 11 and the house cleaning lady knocked at 945 am i was getting out of the shower and she comes in anyway so rude showing me some paper that i have no clue what it with room numbers on it... if check out isn't till 11 and the do not disturb is on the door walk away dam
Stayed 1 night in Jun 2023

2/10 Terrible

Rashana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It looks like this property might have been recently bought and they haven't had time yet to refurbish, clean, or hire enough staff.
Stayed 4 nights in Jun 2023

10/10 Excellent

Magdy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean pleasant service quiet.
Stayed 3 nights in Jun 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Staff & service
The staff was extremely rude to my worker checking in and the check in process took over 2 hours
Stayed 3 nights in May 2023

4/10 Poor

Jared

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The fridge did not work in the room so my food went bad. Missing light bulbs.
Stayed 1 night in May 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

jennica

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Found 3 cockroaches in one room, 1 smelt like feet, the other like mold, the last room the AC didn’t work.
Stayed 1 night in May 2023

4/10 Poor

Harry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First room toilet wouldn’t flush and no remote. Second room still no remote and house phone didn’t work. Second night fine just a tired and old hotel… I won’t be back and not sure about the chain…
Stayed 1 night in Apr 2023

2/10 Terrible

Benny

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took extra long When we got to the room it had a strong cat litter smell very dirty room won’t come back again
Stayed 1 night in Apr 2023

8/10 Good

Traci

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at comfort suites Rowlett with the wolf p
It was nice. Glad they accommodate for my Doozin service animal. And breakfast is nice!!!
Stayed 1 night in Mar 2023

6/10 Okay

Ronda

Travelled with family, Travelled with pets
Liked: Staff & service
The front desk people were very nice and accommodating.
Stayed 4 nights in Mar 2023

10/10 Excellent

John

Waited for us as late arrivals
Stayed 1 night in Mar 2023

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

LYDIA, Marrero

Stayed 1 night in Mar 2023

8/10 Good

Randall, Winlock

Stayed 4 nights in Feb 2023

4/10 Poor

Shauna

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
First elevator was out. Room wasnt clean. Found nasty food in fridge and in the drawers. Comforters wore shredded up. Housekeeping didn't come until 6pm. Dog few doors down barking all night. Didn't leaving bedding for pull out bed. Beds extremely uncomfortable. Breakfast was really good and front desk was very nice. Lots of construction going on.

6/10 Okay

Justin

Travelled with partner
Disliked: Property conditions & facilities
Construction all around, elevator was out we were on the third floor. Very loud party across the room we stayed. Out of towels and not enough of staff to help. Overall okay!
Stayed 2 nights in Feb 2023

2/10 Terrible

keith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the bathrooms, water rot in the walls, tub wouldn't drain - very slow. electrical outlet hanging out the wall. double sofa bed had no linen and was open with the cushions thrown over the room. Went for the free breakfast at 8am and there was no food!
Stayed 1 night in Feb 2023

2/10 Terrible

Tahmin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty & there was a small as garage can we had to take out our own trash

6/10 Okay

Robert

Travelled with family
Hotel is old and smells funny. On the verge of being run down.
Stayed 1 night in Dec 2022

10/10 Excellent

Trinidad

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2022

6/10 Okay

Rufino

Disliked: Property conditions & facilities
Beware the 3 am fire alarm. Woke me up every night I stayed. Facility is definitely outdated and in pretty rough shape. The pillows on my bed were possibly the smallest pillows i have ever seen. Front desk was ok. Best part of my stay was the mediocre breakfast.

4/10 Poor

Lucille

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t do it
This hotel is not a good place to stay. It is dog friendly, but the hotel does not clean up after them and you can smell it in the hallways. The elevator was scketchy and the breakfast was not there or missing essentials like plates.when I asked they said yeah just use a bowl.
Stayed 1 night in Nov 2022

2/10 Terrible

Dagoberto

Stayed 1 night in Oct 2022