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Reviews of Dalian Asia Pacific Service Apartment

4.5 out of 5
Dalian Asia Pacific Service Apartment
17F, Asia Pacific Finance Center Bldg., No. 55 Renmin Road, Zhongshan District, Dalian, Liaoning

Reviews

8.2

Very good

Rating 10 - Excellent. 78 out of 232 reviews" "
Rating 8 - Good. 114 out of 232 reviews" "
Rating 6 - Okay. 26 out of 232 reviews" "
Rating 4 - Poor. 13 out of 232 reviews" "
Rating 2 - Terrible. 1 out of 232 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

weihong

Stayed 14 nights in Nov 2023

10/10 Excellent

Srikanth

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2023

6/10 Okay

ANNIA

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
front desk is not ij lobby day shift limited english skills the gym not maintained the hallways dimly lit no bellhop or assistance with lugggage even with a fee towels not changed unless sign was out and they did not wipe table counters or vaccum because i had sticky residue two days and i had to clean myself the dryer was not functioning properly twice my toilet clogged and kitchen vent was not working since day one. unit though very spacious and room was bright with the windows fridge was full size and the bathroom a bonus walk in shower
Stayed 6 nights in Sep 2023

4/10 Poor

Hyojin

Disliked: Cleanliness, amenities, property conditions & facilities
The room doesn't look like the picture. Air condition is not cold. Everything is old and has mold smell. Don't expect things. By the way, staff was kind.
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The location is good, 10 minutes walk from the station. And the staffs are really nice and kind! But there weren’t any instructions for the room and room service. And all hotel smells like cigarette.
Stayed 2 nights in Dec 2019
Response from Alice Wang on 17 Dec 2019
Dear guest, thank you very much for your staying and your feedback. We do apologize for the inconvience caused to you. We have submit your comments to our management and we will take steps to settle the problems exist. We sincerely wish to see you again in the future. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large apartments, good facilities.
Stayed 10 nights in Sep 2019
Response from Alice Wang on 2 Oct 2019
Dear guest, thank you for your staying and your satisfaction. We sincerely wish to have you with us again. Best wishes.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2019
Response from Alice Wang on 5 Jul 2019
Dear guest, thank you for your staying and your feedback. We are looking forward to see you soon. Best wishes.

6/10 Okay

Teng Ghee

Liked: Cleanliness
Big room with petite bathroom
The toilet was really small with such an apartment
Stayed 2 nights in Jun 2019
Response from Alice Wang on 17 Jun 2019
Dear guest, thank you for your staying and your feedback. Actually this type of apartment is equipped with a small washroom due to the limitation of room stucture. We do apologize for the inconvenience caused to you. There are some other room types with big washroom which you may choose for next visit. We sincerely wish to see you again. Best regards,

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable short stay for vacation
It was great and comfortable, located at a strategic area.
Stayed 1 night in Jun 2019
Response from Alice Wang on 11 Jun 2019
Dear guest, thank you so much for your feedback. We sincerely wish to welcome you in the future. Wish you all the best.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym is functional and is a reasonable substitute for other paid gym facility outside. Cardio, weight machine are okay with enough dumbell for freeweight training.
Stayed 1 night in May 2019
Response from Alice Wang on 5 May 2019
Dear guest, thank you very much for your staying and your feedback. We are happy to hear that the gym room is useful to you. We are looking forward to see you soon. Wish you all the best.

8/10 Good

Risal, BANDUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
good
Stayed 3 nights in Apr 2019
Response from Alice Wang on 24 Apr 2019
Dear guest, thank you very much for your staying and your feedback. We are trying our best to offer good products and services to our guests, and wish to reach the satisfaction of all. Sincerely wish to see you again. Best regards.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The location is fantastic and good for money. Everything is a bit aged but the staff members are nice and professional. Will consider to stay again.
Stayed 5 nights in Feb 2019
Response from Alice Wang on 14 Feb 2019
Dear guest, thank you so much for staying with us. We are really appreciated for your feedback and will keeping trying our best to provide good products and services to you. Sincerely hope to see you again. Wish you all the best.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The hotel is in an excellent location for dining and shopping in downtown Dalian
Stayed 4 nights in Nov 2018
Response from Alice Wang on 3 Dec 2018
Dear guest, thank you so much for your feedback. We sincerely wish to have you stay here and will try our best to keep the service standard and improve ourselves. Wish you all the best.

8/10 Good

kelvin, singapore

Liked: Cleanliness, room comfort
Comfort and value for money
room clean, and conform bed. dryer washing machine, induction cooker provided, china ware, cutlery, glassware all in.... suitable to prepare light fresh seafood bought from market, especially in Dalian. But the odour smell came from toilet can be improve😬.
Stayed 3 nights in Sep 2018
Response from Alice Wang on 13 Sept 2018
Dear guest, thank you very much for your staying and your feedback. We appreciated for your satisfaction and will also pay attention to the smell you mentioned. Wish to see you again.

8/10 Good

REI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty reasonable, good to stay.
We can use kitchen and washing machine. These are very convenient even for short stay. WiFi is good enough. Pay attention to the check out time, since the reception opens at 7 am, so if you need to leave early, it's better to confirm beforehand by 10 pm. (The reception closes 10 pm.) They understand English basically. Subway station is not so far, about 10 minutes walk, and you can go to the airport directly. This is good as well. Around the hotel, there are lots of restaurants, especially for Japanese. They offer quite reasonable price to stay.
Stayed 1 night in Aug 2018
Response from Alice Wang on 21 Aug 2018
Dear guest, thank you very much for staying with us. Your feedback is very important for us. We will try our best to provide good products and service to you. Wish to see you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room unhygienic conditions and Internet Services
1. When checked into room 2202 on 4 Aug 2018 initially, I found the Internet was not available and was advised from staff on duty that problem of the Internet cannot fixed until Monday 6 Aug 2018 because no IT support is available at the weekend. 2. The room was as not cleaning and new as photo showed on expedia website 3. Furthermore, I found one shower towel is under extremely unhygienic condition on 5 Aug 2018 after cleaned up my body in the showering, please see photos as evidences. I reported the incident to service staff on duty immediately. 4. I have discussed the above issues with Apartment Customer Managers a few times, but no solution was reached when I checked out on 6 Aug 2018
Stayed 2 nights in Aug 2018
Response from Alice Wang on 16 Aug 2018
Dear guest, thank you very much for your feedback. It will help us to improve. I do apologize for the inconvenience during your stay and will report to our boss. We will try our best to improve the product and service. Sincerely wish to see you again.

8/10 Good

Zhen, Vancouver

Liked: Cleanliness, staff & service
It was abit old dated, but great location, very competitive rates
Stayed 1 night in Aug 2018
Response from Alice Wang on 11 Aug 2018
Dear guest, thank you for staying with us. We sincerely wish to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Alice Wang on 11 Aug 2018
Dear guest, thank you for staying with us. We hope to see you in the near future.

8/10 Good

clarence, singapore

Liked: Cleanliness, staff & service, room comfort
Spacious in city - 10 min to seafront / Habour too
Staff are exceptionally helpful - esp Caro Gao — help us book ongoing GaoTie tickets from our mobile webs
Stayed 4 nights in Jul 2018
Response from Mark.yin on 17 Jul 2018
Thank you for taking the time to share your stay experience. Delighted to learn that we have met your expectation in service.thank you for stay with us and continue support as usual. We look forwork to welcoming you again soon.

4/10 Poor

MARCO

Disliked: Cleanliness, staff & service
very sad breakfast
Stayed 4 nights in Jun 2018
Response from mark.yin on 26 Jun 2018
Dear Guest , Thanks for your feedback, we will improve it, hope it will change to better when you come at next time.

10/10 Excellent

Kylie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Good location, comfy place to stay.. I would like to recommend this apt hotel to my friends
Stayed 6 nights in Feb 2018
Response from Vicky on 2 Mar 2018
Delighted to learn that you enjoyed your stay with us. At same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improver our commitment to delivering good service. Once again, thank you for your valued patonage. From all of us at Somerset Harbour Court, we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Michelle, Seattle WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We stayed in a 1 bedroom executive suite. The bedroom was very large and had a king size bed that was firm and comfortable. The bed linens were very comfortable as well. There are two closets and a safe. The windows open and there is no balcony. They have sheer curtains and blackout curtains. The living room area is very large and can accommodate guest for entertaining. There are two dining chairs and a chair at the desk area. The cooking area has 2 electric burners, a large refrigerator, a hot water electric kettle and some cooking supplies and utensils. There is also a washing machine and a drying rack for your clothing. The bathroom is 3/4 with some mold in the grout area. (Not bad, just could use more cleaning on the walls) The cabinets in the bathroom have worn surfaces. The bathroom itself is good size with a large shower area and good water pressure. The only negative that we encountered about our room is that we asked for a non smoking room. We could tell that this room had been used previously by smokers. The smell was not over powering but was evident.
Stayed 6 nights in Dec 2017
Response from vicky on 8 Jan 2018
Dear Guest, Thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage. From all of us at Somerset Harbour Court Dalian, we look forward to welcoming you again at any one of our serviced residences. Your sincerely Vicky Guo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great, and the room very spacious and comfortable. My only complaint is that the internet connection was lost periodically
Stayed 3 nights in Jun 2017
Thank you for taking the time to share your stay experience. We have noted your observations for improvements to the internet connection. Please be assured that i will coordinate the plans for the enhancements with IT team. Once again, thank you for staying with us. We look forward to weloming you again, give us another opportunity to service you better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
Good location
Stayed 2 nights in Jun 2017
十分感谢您的评价，欢迎您再次光临！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and professional staff!
Met the manager Amy GAO and appreciated her very much, great impression, professional and helpful!
Response from Vicky Gao on 27 Apr 2017
We are glad that you had an enjoyable stay. I will share your compliments with my collegues. Thank you for sharing your experience and we look forward to welcome you again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice
happy to have found this hotel/apartment.- i did need to upgrade to a one bedroom after initially reserving a studio. i found the windows in the studio too small and it was dark. but the upgrade was well worth it - i enjoyed my stay very much. i was quite comfortable, secure and in a location to have access to all of Dalian. also, surprisingly, there were 9 english speaking television channels including HBO and breakfast had an english language daily newspaper available. really nice.. all personnel were great, too - front desk, main office, cleaning staff - i thank them very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
It's ok...
Response from Vicky on 30 Jan 2016
Thank you for choosing our hotel, very glad to hear your review and happy to service for you. Welcome to our hotel next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dalian Stay
It was a very good hotel with a lot of attractions nearby. The room was very good and the breakfast we as expected in China. For the room rate in that neighborhood this is an excellent choice and I will stay there again.
Response from Vicky on 30 May 2015
Thank you for taking the time to sharing your stay expereince. We were delighted to learn that you are enjoying your stay with us and happy to have met your expectation in service and quality stardards. Once again, thank you for your valued patronage. We are looking forward to welocming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Comfortable. Wonderful staff and Management
Response from Vicky on 30 May 2015
Glad to learn that you enjoyed your stay with us,and happy to have met your expectations in serivce and quality standards. Once again, thank you for your valued feedback. We look forward to welcoming you again!

10/10 Excellent

alan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Good value for the location and amenities such as washer/dryer combo and the kitchen, but overall, it is not as nicely furnished as a regular hotel in that price range. Breakfast is above average.
Response from Vicky on 18 Jul 2015
Thank you for taking your time to sharing your stay experience with us, we look forward to welcoming you again, give us another opportunity to improve better.

6/10 Okay

WT, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Free breakfast not for both occupants
Overall, the hotel was good and he room was clean. When I booked the room, it was indicated that there will be free breakfast. However, when going for my breakfast, the hotel staff informed me that I am only entitled to one free breakfast. This was not indicated on the Hotels.com website as it only says there will be free breakfast. Naturally, since I am staying with my girlfriend, I would expect it would be free breakfast for both of us. In the end, we have to pay for it. This is is unusual based on my previous experience booking on hotels.com.
Response from Vicky on 30 Jan 2016
Thank you for taking the time to sharing your stay expereince. We were delighted to learn that you are enjoying your stay with us and happy to have met your expectation in service and quality stardards. Once again, thank you for your valued patronage. We are looking forward to welocming you again at any one of our serviced residences.

8/10 Good

CCSL, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
The hotel was well-kept and convenient. The staff was friendly and helpful, and the price was reasonable. There was a local night market right behind the hotel and very convenient access to lots of shopping. I had a Japanese-style studio room, which was comfortable. My only complaint is that although they said that my room was a non-smoking room, I could tell very clearly that it is only "non-smoking" when the current patron does not smoke in the room! I could smell the smoke clearly in the drapes, although the linens were clean . I believe that this is an issue in many/most hotels in China and not specific to Somerset, however, I believe that their ad description on Hotels.com should not so emphatically state that there are a "smoke-free" hotel.
Response from Vicky on 18 Jul 2015
Thank you for taking your time to sharing your stay experience with us, we look forward to welcoming you again, give us another opportunity to improve better.

8/10 Good

Lee, Los Angeles, CA

Liked: Staff & service, room comfort
Convenient hotel for reasonable price
Overall is good, the room has some leftover smoke smell. I chose this place before it stated that it was supposed to be a smoke-free building, but it was not.Very convenient location, room was decent enough for the price, but the bath room is too small and the window for stdio is small too, not enought light in the room. A little bit old, need remodel.

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities, room comfort
room is a bit smelly. Otherwise overall is good hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Terence Jansz, West Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, great and very helpful staff, good breakfast, close to quality and reasonable priced restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but not smoke-free premise
All is good, except for the fact that it wasn't really smoke-free premise. we saw the security people smoked INSIDE the building as well as some people smoked at the breakfast place. The room has some leftover smoke smell. I chose this place before it stated that it was supposed to be a smoke-free building, but it was not.

8/10 Good

soerin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , very well located
Helpfull english speaking staff. Hotel is located along the mainstreet. However the entrance is located in a side road in the back side. Was very confusing to locate the entrance. No signs at all. Busstop to Laohutan ocean park is located just infront of the hotel and to the main railwaystation on the otherside of the road. Zhongzang park is located on walking distance.

6/10 Okay

Allan

Disliked: Room comfort

10/10 Excellent

Heaven Can Wait, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal accommadation
Truly a remarkable location for its price and service. The Shangri-La hotel is across the street so you know the high end retail is all around. My studio room was large and amenities were plenty. The front desk staff were helpful and friendly and the breakfast was reasonable. Too bad the I didn't plan a longer stay at the Ideal place.

10/10 Excellent

SP, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place Great People
We stayed here for two nights. The rooms (we had three rooms) were more than you can ask for. The only two things that I might say were, a) there was no cooking ware so the stove was basically useless. b)there wasn't much of ocean view as they advertised. Other than that it was an excellent place to stay. The units offered much more than four/five stars hotels can offer with separeted living room area and bedroom area. Even the smallest unit our children stayed was much bigger than standard hotel room. One member in our group forgot to take her money out of the safe box on the day we checked out. She didn't realize it until the day after. We called the hotel and were told that they found the money and were trying to contact us, even tried hotels.com when they couldn't find our contact information. When we went back to the hotel we found the money was placed in a sealed envelop. The cleaning lady the supervisor , the front desk staff all signed on the envelop to ensure nothing was taken from it. We will use this hotel again and will recommend it to friends, for sure!

10/10 Excellent

Mooer, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room - massive
This is an ideal place to stay if you are wanting a long term stay and do not want to stay in an hotel. It is bastically a self contained apartment with all facialites but you also have the option to use hotel facilities so the best of both worlds! Idelaly placed for downtown and business and best of all i managed to get a fantastic price and would not hesitate on staying again when next in Dalian!!

10/10 Excellent

Xiang Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
convenient room

10/10 Excellent

J F P, D A I S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Treasure for Local Expats
We thoroughly enjoyed our stay at this Somerset. The staff couldn't have been more accommodating to us. We live in the area and this was and will be a treasure to us and our expat friends around here. Recommending to all here.

10/10 Excellent

Hans Tuchel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not only for business
I must say, it was an overall very good experience. It was my first time to stay in a serviced residence and it was like living at home with the comfort of a hotel. The room was cleaned every day and even special requests, like more coffee in the morning or paper for my work was granted without delay. The check-in and out procedures were great, the staff friendly and english is a common language in this hotel. Since I was there in February, I was very happy about the working heater and hot water. The location is great. Easy to find, many stores and restaurants and bars nearby and the hotel amenities would even allow to stay there for a month without going out :-) I'm coming back!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
This is a great hotel, especially for the price. The rooms are as advertised. I have found after having lived in China for 8 years that things are too often not what they are advertised to be. My expectations were lower than what was advertised but were far exceeded by what we found to be reality. We booked the one bedroom executive. It was amazing. Everything advertised and more. The rooms are great, the service was beyond anything I have ever experienced in a hotel and the entire experience was well worth it. From now on when we travel we will be looking for this hotel. Finally, the only drawback was when we first arrived it was a bit confusing. The building itself is easy to find and looks exactly the same as in the picture. However, there is no front entrance. Upon further examination we found a side entrance. Here there was no desk, person or sign. I had to actually get on the elevator to find that reception for the hotel is on the 17th floor. Further inquiry led to our discovering that the actual entrance for the hotel is on the back of the building where a guard/attendee is located and signs pointing you to the 17th floor are readily available.

8/10 Good

IW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Note that the entrance is not actually ON Renmin Road, it is on a small side street behind Renmin Rd, running parallel to it. (entrance is at the rear side of the block forming 55 Renmin Rd opposite the Shangri La hotel). The room itself a nice big studio apartment, with one Queen bed divided off from the rest by a large wardrobe unit. Equivalent of a good 4-star hotel. The open kitchen area had microwave, electric hob, Siemens washing machine, plus fold-out clothes dryer, iron & ironing board, and large fridge/freezer. A dining table and two chairs. The living area had 3-seater sofa and coffee table, and plenty of menus/info. Flat screen TV, with about 10 English-language channels. The bathroom is TINY. It is less than one metre wide. I'm 5ft 6 and slim build, and could only just sit on the toilet. Curtains: there are two layers but both light colour and virtually transparent to light. Location was ultra central. Renmin Rd very upscale (Cartier, Hermes etc right next door). Big Carrefour supermarket couple of blocks away.Adjacent the hotel entrance is a small convenience store. Also a sushi place and and Italian restaurant. They will deliver. Staff friendly and helpful. We paid around GBP 55 a night total, and that included one breakfast (a reasonable selection of hot/cold and Western/Chinese food).

4/10 Poor

Elena Dee

Disliked: Cleanliness, property conditions & facilities, room comfort
It was quite disappointing because I specifically requested for a non smoking room but was given a smoking room obviusly from the smell of stale cigarette smoke lingering in the room. The particular 1 bedroom executive room (if it was one) had a very unusual configuration with a good sized living and dining/kitchen area but with a tiny bathroom which was located far from the bedroom. The bedroom was likewise cramped and the queen bed too small for 2 people. I think the room was clean but because of the cigarette smell, even my night wear retained the smell. The plus points of our stay was the location and the staff. The manager was very apologetic about my complaint. The rooms need refurbishing because it was quite run down.

10/10 Excellent

cj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Clean, Friendly
The room is very clean and did not have any unpleasant smell like some places in China. Everything in the room is in working order. Staff were friendly, though as I speak Chinese I did not have chance to test their English, I felt most could speak Japanese as they have a lot of Japanese guests. The business buildings nearby have a lot of eatery choices if you know what you want. We will definitely stay again when we visit Dalian next time.

10/10 Excellent

YU HSUAN

Liked: Cleanliness, room comfort
非常舒適的住宿體驗
房間很大，很舒適，該有的用品都有，很方便，地區也很方便！ 每天都會來打掃房間，讓房間非常乾淨
Stayed 3 nights in Aug 2023