Outdoor pool, pool loungers

Reviews of Terrou-Bi Resort

5 out of 5
Terrou-Bi Resort
Corniche ouest Boulevard, Martin Luther King B P 1179, Dakar

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 210 reviews" "
Rating 8 - Good. 70 out of 210 reviews" "
Rating 6 - Okay. 23 out of 210 reviews" "
Rating 4 - Poor. 10 out of 210 reviews" "
Rating 2 - Terrible. 9 out of 210 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful 👍
Stayed 4 nights in Mar 2024

10/10 Excellent

Ahdehroh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend!
Stayed 3 nights in Feb 2024
Response from Gnani BAFFI Guest Relations Manager on 1 Mar 2024
Dear Ahdehroh, We thank you for your positive notation. What a fantastic way to start our day! Hope to welcome you again soon.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this resort, they were so helpful
Stayed 4 nights in Feb 2024
Response from Gnani BAFFI Guest Relations Manager on 20 Feb 2024
Dear Annette,Your review made our day ! Thank you for taking the time to share your experience at Terrou-Bi with us.See you soon,

10/10 Excellent

KEVIN

Stayed 2 nights in Jan 2024
Response from Gnani BAFFI Responsable Relation Client on 20 Feb 2024
Cher Kevin,Merci d'avoir pris le temps de noter notre Resort Terrou-Bi et pour cette superbe note.Nous sommes heureux de vous compter parmi nos clients.Au plaisir,

10/10 Excellent

Charles, Falls Church

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been visiting Senegal for 40 years staying in a variety of hotels. Terrou bi is one of the better ones and on my next trip to Senegal it is likely I will stay at the Terrou bi as it safe, good service and convenient for my needs.
Stayed 5 nights in Jan 2024
Response from Gnani BAFFI Guest Relations Manager on 17 Jan 2024
Dear Charles,We’re so happy to hear you had a great experience at Terrou-Bi Resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thank you again, and we hope to welcome you again soon.Sincerely,

10/10 Excellent

Abdoul Khadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars in real life
The friendliness and helpfulness of staff is nothing short of 5 stars. Already planing my next visit here.
Stayed 4 nights in Dec 2023
Response from Gnani BAFFI, Guest Relations Manager on 1 Jan 2024
Dear Abdoul Khadir,We’re so happy to hear you had a great experience at Terrou-Bi Resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Sincerely,

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible experience. very expensive overpriced
empty seaview rooms available but given road view. checkin 2 hours to complete. pizza and drinks 1hour to complete because pool staff had a meeting.
Stayed 1 night in Dec 2023
Response from Ferdinand M'BRA Hotel Manager on 1 Jan 2024
I apologize on behalf of everyone at Terrou-Bi. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel pool and private beach truly are a peaceful haven in this busy, dusty city. The hotel feels like it needs a manager with a bit more of an oversight. Little things like the four clocks behind the reception desk all showing wrong times and some not working at all. When I called to check about check in, the call was cut off 3 times when no one answered. But all is forgiven when you are drinking a piña colada poolside. I had the ribeye at the outdoor restaurant it was fantastic!
Stayed 1 night in Nov 2023
Response from Gnani BAFFI Guest Relations Manager on 5 Dec 2023
Good day,Thank you for taking the time to share your experience with us.It was great to hear that you enjoyed the place and pina colada too :). We really appreciate your detailed review. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and the mistake with the clocks. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

10/10 Excellent

Deby

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from Gnani BAFFI Guest Relations Manager on 17 Nov 2023
Dear Deby,Thank you for sharing your feedback with us. We were happy to count you among us at Terrou-Bi.We hope to see you soon !

2/10 Terrible

Jean

Stayed 4 nights in Nov 2023
Response from Gnani BAFFI Responsable Relation Client on 5 Dec 2023
Cher Jean, Merci de nous faire part de vos commentaires. Nous sommes navrés que votre expérience n'ait pas répondu à vos attentes et aimerions savoir pourquoi. Nous osons penser qu'il s'agissait d'un cas exceptionnel et nous vous assurons que nous ferons mieux à l'avenir.N'hésitez pas à nous contacter pour nous faire part de tout autre commentaire, préoccupation ou suggestion. Nous serions ravis de vous montrer nos améliorations si vous nous donnez une autre chance.

6/10 Okay

Khady

Travelled with partner
Liked: Cleanliness, amenities
I would’ve given more stars but there are problems within the hotel. I was shocked when the power went out in the hotel. It was a brief moment that happened two times. I was shocked because we pay so much to stay there. The breakfast selection is very small. My husband and I signed up for an excursion. It was a waste of money!!we signed up for Goree, it was 50,000 per person. It didn’t include lunch. It was such a scam. I could’ve paid 15,000 for the whole trip. That would’ve included taxi ride, the ticket for the boat. Please be careful when booking an excursion. You definitely can do it a lot cheaper than what they are offering and the brochure for the excursions is very deceptive. They made it seem as if they provided a meal or other things but in reality those you have to pay for yourself. On a positive note, I did love the pool and the beach. They were so clean and not too many people. Overall, I hope that they do better and not continue to scam tourists with the excursions. I don’t think I’ll stay at Terrou Bi again. I’ll come back for the pool and beach, that’s it.
Response from Ferdinand M'BRA Room Division Manager on 6 Nov 2023
Dear Khady,I apologize on behalf of everyone at Terrou-Bi. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

6/10 Okay

Eve

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Gnani Baffi on 3 Oct 2023
Chère Eve,Nous vous remercions d'avoir pris le temps de noter notre établissement.Nous espérons vous accueillir à nouveau bientôt.Sincèrement,Gnani BAFFIResponsable Relation à la clientèle

10/10 Excellent

Olanrewaju, Hyattsville

Stayed 1 night in Aug 2023
Response from Gnani BAFFI Guest Relations Manager on 13 Sept 2023
Cher Olanrewaju,Nous vous remercions d'avoir pris le temps de partager votre avis sur votre récent séjour parmi nous.Nous sommes ravis que l'expérience fut positive et agréable.A bientôt au Terrou-Bi !Gnani BAFFIResponsable Relation Client

8/10 Good

Mohamed Mounir

Stayed 3 nights in Jul 2023
Response from Awa DIARRA on 10 Aug 2023
Bonjour Monsieur MOUNIR,Nous vous remercions pour votre note positive et espérons vous accueillir à nouveau.Cordialement,Awa DIARRA Chargée de la Relation Client

2/10 Terrible

Mamadou

Travelled with family
Disliked: Staff & service
Non-existent and illegal "taxe de séjour".
The front desk workers can be silly trying to get money from guests with stupid so-called tax de séjour. It’s not a real thing and it’s not much. It’s the idea of it that bugs me. I am a natural "tipper". So, I have no problems recognizing good service with good tips. But, I absolutely hate bs charges. I will not stay there again.
Stayed 1 night in Jul 2023
Response from Awa DIARRA on 26 Jul 2023
Dear Mamadou,Thank you for taking the time to share your experience with us. We understand your frustration with the tourist tax. Your feedback is valuable to us, and we take your feedback very seriously. However, we would like to clarify that the tourist tax is a legal obligation imposed by the State of Senegal and collected by its tax services.It is intended to support the development and promotion of tourism in the country. However, we take note of your concerns about how this was communicated.We are disappointed to hear that you do not wish to return to our establishment. We want to assure you that we make every effort to improve our services and ensure that every customer feels welcome and satisfied. Your satisfaction is our priority.We hope you will give us another chance in the future.Again, we thank you for your feedback, and we hope have the opportunity to welcome you again in the future.SincerelyAwa DIARRAGuest Relations

8/10 Good

Djina

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Gnani BAFFI Guest Relations Manager on 12 May 2023
Bonjour Djina,Nous sommes très reconnaissants que vous ayez pris le temps de nous faire part de vos commentaires. C'est un plaisir pour nous de servir des clients comme vous. Passez une excellente journée & à bientôt !

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2023
Response from Ferdinand M'BRA on 19 Apr 2023
Chère Kathleen,Nous vous remercions pour votre note positive. Au plaisir de vous accueillir à nouveau !

6/10 Okay

Sophia, Bronxville

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price that we paid I think we should have gotten a room with a better view.
Stayed 5 nights in Feb 2023
Response from Gnani BAFFI Guest Relations Manager on 2 Mar 2023
Dear Sophia,We are sorry that your experience at Terrou-Bi didn’t quite match your expectations. Keeping our guests happy is our number one priority and I’d like to ask you for another chance to retain your custom.Sincerely,

8/10 Good

Fanna, Fort Worth

Liked: Cleanliness, staff & service, amenities
Terrou hi has generally maintained its standards over the years. I think the breakfast buffet could be improved. Otherwise the ambiance is good, the hotel is clean with great amenities. Staff are just super!
Stayed 4 nights in Feb 2023
Response from Gnani BAFFI Guest Relations Manager on 21 Feb 2023
Hello Fanna,It was great to hear that you enjoyed your stay with us. We really appreciate your detailed review and the fact that you appreciate our staff. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about the breakfast. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

10/10 Excellent

Emmanuel, Isolo Lagos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is simply an excellent place to stay, the beach attached to the hotel is an awesome place to relax.
Stayed 2 nights in Feb 2023
Response from Ferdinand M'BRA Hotel Manager on 7 Feb 2023
Dear Emmanuel,Thank you for your review!You made our day.We hope to welcome you again soon.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Terrou-Bi is in an excellent seaside location in Dakar. The hotel is well maintained and the staff go above and beyond. We really enjoyed La Terrasse and the pool area.
Stayed 3 nights in Jan 2023
Response from Gnani BAFFI, Guest Relations Manager on 24 Jan 2023
Dear Jonathan,What a pleasure to read your comment and learn that you enjoyed your stay with us.You made our day!We hope to welcome you again very soon.

6/10 Okay

ETS

10/10 Excellent

Vance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Great pool and views. Lovely beach. Restaurants were outstanding. Room was spacious, clean and modern. Highly recommend.
Stayed 4 nights in Nov 2022
Response from Gnani BAFFI Guest Relations Manager on 29 Nov 2022
Hello Vance,What a wonderful mark!We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

Jay, Los Gatos

Stayed 8 nights in Oct 2022

10/10 Excellent

Demir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Response from Gnani BAFFI, Guest Relations Manager on 7 Nov 2022
Dear Demir, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our place. Thanks again for your kind notation and for being a fantastic customer.

10/10 Excellent

charles-evan

Stayed 4 nights in Aug 2022

8/10 Good

Aissatou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE terrou bi was so wonderful i enjoyed my stay for almost 10 days with the kids playing in the pool and me enjoying the private beach. I really recommend this hotel
Stayed 6 nights in Jun 2022
Response from Ferdinand MBRA, Front Office Manager on 1 Aug 2022
Dear Aissatou, Thank you very much for your comment following your recent stay at Terrou Bi Resort. It is a real pleasure to read your feedback! Please allow me to share your compliments to our entire staff. We hope to have the pleasure of seeing you again very soon! Sincerely, Ferdinand MBRA, Front Office Manager

10/10 Excellent

Saletha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 14 nights in Jun 2022
Response from Christophe MAFFEI, Hotel manager on 1 Aug 2022
Dear Saletha, We deeply thank you for sharing your experience, it means a lot to us. Your satisfaction is our greatest motivation! We look forward to welcoming you back to our resort. King regards, Christophe MAFFEI, Hotel manager

8/10 Good

Jay, Los Gatos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Jun 2022
Response from Ferdinand M'bra, Head of the reception on 4 Jul 2022
Dear Guest, Many thanks for your comment. We hope to welcome you again very soon.

6/10 Okay

Abdallah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our stay was otherwise pleasant, however I note that the staff failed multiple times to complete a very simple request for a themed decoration of my room, due to miscommunication on their part. I do commend staff member Malal who was very professional in describing what happened, and offering to make it up.
Stayed 1 night in Jun 2022
Response from Christophe MAFFEI, Hotel Manager on 24 Jun 2022
Dear Abdallah, Thank you for sharing your feedback. I apologize that we were not able to complete the decoration you wanted. Thank you for your kind comment regarding Malal, we will share your feedback with him. I hope we will have the chance to welcome you again very soon.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beach and pool are very nice. Food is good quality and the service is good (in comparison to regional standards). As a result you pay higher prices for food there than elsewhere, but that’s to be expected at one of the country’s top/most elite hotels. One thing they didn’t address was that my safe wasn’t working properly. It wasn’t fixed and there was no follow up. They should also look at their humidity control system. I found the bedding slightly damp but it wasn’t a game changer.
Stayed 5 nights in Jun 2022
Response from Ferdinand M'bra, Head of the reception on 13 Jun 2022
Dear Christopher, Thank you for taking the time to share your experience at Terrou-Bi Resort. We are happy to see that you enjoyed the beach, the pool and our quality service. We take your comments seriously and implement all actions needed to improve our guest service. We hope to welcome you soon and show you our improvements. Very sincerely,

8/10 Good

SERING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not five star but it is ver nice and the beach was highly accessible. The food was excellent. The matress was just too hard for my comfort. You must rewuest wash/face cloth. The staff speak english and french.
Stayed 1 night in May 2022
Response from Christophe MAFFEI, Hotel Manager Resort Terrou-BI on 18 May 2022
Dear Guest, We are very sorry to read your comment and to see that you did not fully enjoy your stay with us. Please be assured that we are constantly training our staff to keep our rooms impeccably clean. We would also like to thank you for sharing your culinary experience and we are delighted to have met your expectations. We are sorry for the inconvenience you experienced and will try to make your experience a success the next time you visit. Sincerely,

6/10 Okay

Ilyasa

Stayed 5 nights in Mar 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2022
Response from Christophe Maffei Directeur Hôtel on 14 Apr 2022
Chère Laura, Nous vous remercions pour cette note à la suite de votre séjour et espérons vous revoir bientôt.

10/10 Excellent

Bai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrou-Bi
Terrou bi is an amazing hotel, with one of the best customer service I have received. I was really pleased with how good the food was as well. The location of the hotel was also very central.
Stayed 3 nights in Jan 2022
Response from Terrou-Bi on 26 Jan 2022
Dear Bai, We would like to thank for you for your confidence towards Terrou-Bi Resort. We are really pleased that your experience in our resort met your expectation. We will share your compliments with our staff. Please continue sharing your experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Aji Fatou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is breathtaking and lot of dining options
Stayed 2 nights in Jan 2022
Response from Terrou-Bi on 25 Jan 2022
Dear Aji Fatou, We would like to thank for you confidence towards Terrou-Bi Resort. Please continue sharing your experience with us. We look forward to welcoming you back soon.

4/10 Poor

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking asked us to pay property taxes during checking which is very unusual as we have stayed in the hotel before. He was almost rude about it which is not to be expected from a 5star hotel.
Stayed 2 nights in Jan 2022
Response from Rokhaya Diallo, Guest Relation Manager on 21 Jan 2022
Dear Anna, thank you for choosing Terrou-Bi for your stay. The city tax is included in all our rates, payable locally and not on expedia. We are sorry this compromised your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean place, good for relaxing by the beach.
Stayed 1 night in Jan 2022
Response from Rokhaya Diallo, Guest Relation Manager on 10 Jan 2022
Dear Host, many thanks for your comment. We hope to welcome you again very soon.

8/10 Good

Essi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Alhadji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip was great. The hotel was clean and the food was great. I was not satisfied with service from the front desk. They wrongly schedule my Covid test which made me to pay twice the amount. I was also overcharged for beverages used from the room refrigerator. I initially paid CFA 24,000 the night prior to my checkout which I was told would clear my bill. I check the next morning with the front desk prior to leaving the hotel for my flight and was told everything was fine. My cousin, who was staying with me in The same room, left the room later at 11am and was charged CFA 65,000. He explained to them that I paid all the bills the night prior and even confirmed it that morning before leaving but they insisted that he had to make the CFA 65’000 for bogus drinks (from refrigerator) charges.
Stayed 2 nights in Nov 2021
Response from Rokhaya Diallo, Guest Relation Manager on 26 Nov 2021
Dear Alhadji, we do thank you for choosing Terrou-Bi for your stay and for sharing your experience. We are glad that you appreciated the food and the housekeeping service. However, we are sorry to read that there was a misunderstanding in the schedule of your appointment. Regarding the additional charges on the mini bar, in fact you paid the bills the night prior to your departure but between your payment and your cousin departure, there were consumptions and that had to be invoiced. Hoping to welcome you for your next stay in Dakar.

10/10 Excellent

Zemzem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and relaxed
Stayed 5 nights in Oct 2021
Response from Resort Terrou-Bi on 12 Nov 2021
Dear Paul, what a pleasure to read you this morning. We thank you for your notation and hope to host you soon again

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Resort Terrou-Bi on 26 Oct 2021
Chère Lara, un grand merci pour votre notation. A bientôt

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful and so very kind. They went above and beyond to make our stay special. The pool is gorgeous and the beach is quiet and lovely.
Stayed 2 nights in Sep 2021
Response from Resort Terrou-Bi on 20 Sept 2021
Dear Douglas, we warmly thank you for sharing your experience and hope to host you again soon

8/10 Good

Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best hotel in Dakar.
Very friendly service
Stayed 2 nights in Sep 2021
Response from Resort Terrou-Bi on 6 Sept 2021
Dear Ram, we deeply thank you for sharing your experience and kind comments. We hope to host you again soon

8/10 Good

Ram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Resort Terrou-Bi on 26 Oct 2021
Cher Ram, merci de votre notation. A bientôt

10/10 Excellent

Serigne a

Stayed 1 night in Aug 2021

10/10 Excellent

Ebrima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Resort Terrou-Bi on 17 Aug 2021
Cher Ebrima, nous vous remercions chaleureusement de votre appréciation. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly
Stayed 1 night in Jul 2021
Response from Resort Terrou-Bi on 17 Aug 2021
Nous vous remercions sincèrement de votre appréciation. A bientôt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021