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Reviews of Onomo Hotel Dakar

3.5 out of 5
Onomo Hotel Dakar
BP 38233 Dakar Yoff, Dakar

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 141 reviews" "
Rating 8 - Good. 56 out of 141 reviews" "
Rating 6 - Okay. 28 out of 141 reviews" "
Rating 4 - Poor. 4 out of 141 reviews" "
Rating 2 - Terrible. 14 out of 141 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ELHADJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. The room was nice and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Sheikh Tijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will like to recommend this property to any one planing a vacation to dakar
Stayed 3 nights in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, not the greatest wifi connection
Stayed 1 night in Nov 2023

4/10 Poor

Khaleel

Stayed 2 nights in Jul 2023

10/10 Excellent

Amaechi

Stayed 1 night in Mar 2023
Response from Chef de Réception on 15 Jun 2023
Cher (e) Amaechi, Je vous remercie pour vos remarques et compliments exprimés par notation très positive, après votre récent séjour à l'Hôtel ONOMO Dakar et je ne manquerai pas de les transmettre à nos équipes. C’est un réel plaisir de lire, que nous avons ainsi contribué à rendre votre séjour des plus agréables et espérons que cela renforcera votre confiance envers l’hôtel ONOMO Dakar et notre réseau. Veuillez agréer, Cher (e) Amaechi, nos salutations distinguées, en espérant vous recevoir de nouveau très prochainement. Bien à vous,

6/10 Okay

REGINALD

The hotel is not worth $140 a night, It’s more Like a $70 a night hotel. I have travelled to 44 countries (IG: travelbyanymeans), and have stayed in many hotels. Pro Dinner buffer was ok, did not go to breakfast. Bed was comfortable The shower was nice and hot (Yessss) The lobby, bar, pool areas are are ok Cons 1. The sheets and towels were clean, but they were dingy. 2.The location is not good for a first time visitor/tourist. There are no bars, restaurants, etc, around the hotel. But, you can easily hail down a taxi in front of the hotel. 3. In general the staff needs customer service training. For example, I had a problem with the safe in my room. I had to go to the front desk 2 times to ask if someone was coming to check the safe. One hour had gone by. No urgency, no concern, no service recovery. I must give thanks to Ibrahim and Moda (the bartender) were exceptional. This hotel definitely has potential.

10/10 Excellent

Lamine

Stayed 5 nights in Sep 2022

8/10 Good

Lamine

Stayed 9 nights in Sep 2022

8/10 Good

Darlington

Stayed 7 nights in Jun 2022

10/10 Excellent

gibril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jun 2022
Response from Onomo Team on 24 Jul 2022
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

6/10 Okay

mamadou, Chicago

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not friendly staff, Doing less than needed to satisfy client
Stayed 1 night in May 2022
Response from Onomo Team on 24 Jul 2022
Thank you for bringing this to our attention. We're sorry you had a bad experience

8/10 Good

E.p.h.m.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2021
Response from Aime LEJEUNE |ONOMO HOTEL on 7 Jun 2021
Dear Guest, It was a great honour to have you at our Hotel. Hope you enjoyed your stay and thank you for your feedback. We look forward welcoming you again. Kind Regards

2/10 Terrible

Tolu

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel but a piggery. Dirty, noisy, and unprofessional stuff. This business must be closed.
Stayed 1 night in Dec 2019
Response from Aime Lejeune on 19 Jan 2020
Dear Customers ONOMO Hotel Dakar started its renovation on the 16 May 2019, and we are doing the final touches and places the furnitures and making the Hotel more comfortable to all our Guests and Clients, and we sincerely apologise for any inconvenients caused during your stay with us in that specific period. Once all these are done , you will appreciate our work and your comfort is guaranteed. Kind Regards Lejeune

6/10 Okay

Sarah, Malta

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times in the past, before DSS became the official airport. I was disappointed this time around. The hotel was undergoing renovation so it was extremely noisy. The restaurant offers very limited food options and most of it isn’t good. Unfortunately its in such an awkward location there aren’t many restaurants nearby. The breakfast is ok. The staff were polite. Housekeeping was extremely slow, came to clean around 2pm which given the renovation- where was I supposed to go while they cleaned? The telephones in the bedrooms don’t work. If I can avoid it I probably won’t come back.
Stayed 3 nights in Sep 2019
Response from Aime Lejeune on 16 Oct 2019
Dear Valued Guest We thank you for supporting ONOMO Hotel Dakar. We noted all your comments and remarks and are very sorry for your experience. We are Indeed Under Renovation, because we felt that the Renovation is necessary in providing you better comfort. Again, we are sorry for your experience and if you are able to give us another chance, please do come by and ask about myself so that we can take care of all your needs. Hoping to see you and thank you again Kind Regards LEJEUNE

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Aug 2019
Response from Aime Lejeune on 16 Oct 2019
Dear Sir / Madam Thank you for visiting us. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest problem was flies in the hotel rooms and mosquitos in the lobby/ no insect killers noted Food, staff, accommodation, firm beds, security were all very good!
Stayed 2 nights in Aug 2019
Response from Aime LEJEUNE on 21 Aug 2019
Dear Sir We thank you for visiting ONOMO Hotel Dakar. All your comments are well noted and please note that we take these very seriously and will act on these asap. We are also busy renovating our Hotel and we hope to welcome you again soon. Kind Regards Aime Lejeune

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
My stay at Onomo Dakar, Senegal
The stay has been very good, enjoyable. As still here, I extended my stay. The only problem is that after extending my stay they increased the room rate. Otherwise overall stay as been ok
Stayed 4 nights in Jul 2019
Response from AIME LEJEUNE on 25 Jul 2019
Dear Mr Timothy Thank you for choosing ONOMO Hotel for your preferred Hotel. Please note that the rate you paid through our Online Travel Agencies would not be the same rate when you decided to extend your stay and passby the Hotel Directly. We have an agreement with the OTAs and these are given special rate, therefore, when you make your booking through the Hotel, you are considered as a normal guest and we will Apply our Rack Rate, but I have dealt with your sitaution and I am sure I have been very fair in my dealings. Have a lovely stay with us. Kind Regards

2/10 Terrible

Absa

Disliked: Room comfort
Not impressed
Wasn’t as expected
Stayed 1 night in Jul 2019
Response from AIME LEJEUNE on 17 Jul 2019
Dear ABSA Firstly, we apologise for your experience with us - as you could have seen, we are in a full renovation of the Hotel and these might have caused all the inconvénients for you. Please do come and visit us again after the Renovation. Kind Regards LEJEUNE

8/10 Good

Tafsir

Liked: Staff & service, amenities
Humidity problem some time on the flor Humidity problem some time on the flor
Stayed 1 night in Jul 2019
Response from AIME LEJEUNE on 8 Jul 2019
Dear Mr Tafsir Thank you for chosen ONOMO Hotel Dakar for your preferred Hotel. We trust apart from the humidity, you had a wonderful stay. Dakar or should I say the entire West Africa is suffering from humidity. We are certainly going to look for solutions to decrease the Humidity in our Rooms. Thank you for bringing this to our attention, and we wish you a wonderful Journey back home. Kind Regards Lejeune

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Couloirs avec des tapis crasseux. Portes de secours ouvertes 24/24 h. Hall infesté de moustiques
Stayed 6 nights in Jun 2019
Response from Aime Lejeune on 5 Jul 2019
Dear Sir/Madam Thank you for visiting us at ONOMO Hotel Dakar and for chosing us for your preferred Hotel of choice. We sincerely apologise for your experience, however, because of all these irregularities we are currently in a refurbishment for your complete comfort. We hope to have you again in our midst once all the work is done so you can come and enjoy yourself again. Wishing you a Pleasant day. Kind Regards Lejeune

2/10 Terrible

Verified traveller

Stayed 5 nights in Jun 2019
Response from LEJEUNE AIME on 24 Jun 2019
Dear Sir We thank you for visiting us at ONOMO Hotel Dakar, and we sincerely apologized for any inconvenience we might unknowingly caused you during your stay. We are working on our Hotel to provide you with the comfort you deserve, therefore please accept our apologies and we look forward welcoming you again in our midst. Kind Regards Lejeune

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Aimé Lejeune | General Manager on 7 Apr 2019
Dear Guest, You are very valuable to us and we thank you for visiting ONOMO Hotel Dakar for business or leisure. It was our privilege to have served you and wish to welcome you again soon. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No shower floor bumper to prevent shower water from spreading to add
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The environmental care building material and style.
Stayed 2 nights in Jan 2019
Response from Sékou NIAMANA/ Assistant Front Dest Manager on 5 Feb 2019
Dear, We appreciate your comment on the hotel and thank you. We hope to welcome you back to our hotel. King Regards

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Sékou NIAMANA/ FRONT DESK MANAGER on 29 Jan 2019
Good day, Thank you for the note, it encourages us to do better. Hoping to welcome you back to Onomo Dakar. King Regards Bonjour, Merci pour la note, cela nous encourage à faire mieux. En espérant vous recevoir de nouveau à Onomo Dakar. Cordialement

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
For the limited time I was there, I was impressed.
Stayed 1 night in Dec 2018
Response from Sékou NIAMANA/ Front Desk Manager on 29 Jan 2019
Dear Mr Brian We are really touched by your comment, and we encourage a lot. Thank you and we hope to see you again at Onomo Dakar

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was smelly and even though i complained it took them two days before changing the room.
Stayed 2 nights in Nov 2018

2/10 Terrible

Wanderluster, Washington D.C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff at reception has no concept of customer service. They were ice cold during my check-in process and when I asked if someone from the reception or restaurant could bring me up a spoon as had the flu, was weak and had high fever, they flat out said no. The rooms are outdated and not clean at all. I actually ended up checking out a whole day early as I could no longer stand one more night in the hotel.
Stayed 2 nights in Oct 2018

2/10 Terrible

Tolu

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Frank

Decent business hotel
Was nice after changing to room that had working ac.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2018

6/10 Okay

Ayowale

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2018

8/10 Good

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy hotel.. loved the gym and restaurant experience.. dinner was delicious and proximity to taxis to get around the city, quite convenient. Hotel is also along a known highway so quite easily accessible. Overall it was a great experience for short term stay. I was not able to charge my laptop due to country specific plugs, i will carry an extension cable next time.
Stayed 3 nights in May 2018

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice before booking. Plenty other options.
Worst hotel ever booked in hotels.com Pros: Had availability on short notice. Probably for reasons below... Cons: Not very accessible. My room was not cleaned the first night The internet is extremely slow The restaurant did not have most of the menu Only had 1 positive interaction. Everyone else had an attitude and seemed annoyed if I asked simple questions. Have a “cab service” which they do not help you with. Can you help me get to this address please? There are cabs outside. Good luck! My French if pretty decent so I could deal with them, if yours is not... Good luck! Had a reservation with breakfast included and they still charged me for it.
Stayed 3 nights in Jan 2018

2/10 Terrible

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Unsecure, filthy dirty and riddled with mosquitoes.
Stayed 4 nights in Oct 2017

8/10 Good

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travel guru
nice modern hotel closest to airport has free shuttle, great service, good breakfast buffet, good dining also for lunch or dinner, rooms are small but ok, kind of like an Ibis or Motel 6 type hotel. Bedding is comfortable and good AC. Humidity is an issue and some conditioning upgrades are due. Other than that good stay for a few days. Price reasonable and better with Hotels.com than in person
Stayed 2 nights in Sep 2017

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable near airport
Very convenient, though hard to find, hotel near Dakar airport. Service was great and the rooms were clean and comfortable. We also got a good rate for the one night. I would definitely stay here again when passing through Dakar.
Stayed 1 night in Aug 2017

2/10 Terrible

ADAMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked and paid, when I arrived, Room
Very bad.

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Just say Onomo before you jump
Spent the first 20 minutes killing about 25 mosquitos in the room. Other than that the room is clean and quiet. It's handy to the airport as often have to overnight to catch connecting flights. Food is quite good. Overall Dakar hotels are expensive. The Onomo Hotel for under $100 US is ok

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Internet was terrible.
Could not get computer connected at all. This makes communicating very difficult when travelling.

8/10 Good

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abraham Soka, Lusaka, Zambia

Liked: Cleanliness, staff & service, property conditions & facilities
Good Experience
The hotel was good. They were not at the Airport in case someone wanted to stay at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, modern, comfortable hotel stay in Dakar, Sen
Prepaid room and just wish we had more time to spend in it. A fivee-hour flight delay meant our night was very short. It would have been nice if the hotel had an email address. Our cell phones did not work there, and there was no way to call the hotel and get the shuttle to pick us up. There we were at 4 a.m. inundated at the airport with jerks offering taxi service and wanting to do anything to ellicit tips from us. The personnel we approached for help could not speak enough English and we could not speak enough French. But he did tell us what was the limet we should pay for the taxi and the most forward of the 'drivers' said he would take us to the hotel for that. He was a real nuisance following us into the hotel to get more money. I had to threaten to go get one of the policemen outside before he would leave. This really has nothing to do with the hotel. It is a fine place to stay, but getting from the airport to the hotel is not a pleasant experience. Some of the staff could not understand English enough to understand some of our requests. But it is a place I could highly recommend to those needing to stay in Dakar close to the airport.

10/10 Excellent

Richard, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Oasis
Just one night this time. There's a good buzz about the Onomo Dakar. It's busy enough to let you know the guests enjoy and depend on it, but not overcrowded or hurried. Definitely a business orientated airport type hotel. I like the restaurant and the food they serve. You really can't walk anywhere, but everything you might need is a taxi drive away (assuming you know how to use the taxi system here). A comfortable, modern oasis for the traveling business person. Excellent wifi too.

6/10 Okay

tidjane, san diego

Liked: Cleanliness, room comfort
Hotel is not made for long stay..
I was expectant more as a 3-5 stars.The service could be better than this..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
I was on transit so a very short overnight stay. Close to airport with a shuttle. Short and quick check in and I was in my room.