Exterior

Reviews of Econo Lodge Custer

2 out of 5
Econo Lodge Custer
342 Mount Rushmore Rd, Custer, SD

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 366 reviews" "
Rating 8 - Good. 178 out of 366 reviews" "
Rating 6 - Okay. 48 out of 366 reviews" "
Rating 4 - Poor. 27 out of 366 reviews" "
Rating 2 - Terrible. 3 out of 366 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Breakfast was not great
Stayed 1 night in Sep 2023
Response from General Manager O'Shane Welsh on 25 Sept 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager O'Shane Welsh on 25 Sept 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

MaryLane

Liked: Cleanliness, staff & service
Good enough for one night just traveling through from Badlands to Yellowstone
Stayed 1 night in Sep 2023

10/10 Excellent

William, Rockingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was too notch and willing to help you if you needed it.
Stayed 4 nights in Sep 2023
Response from General Manager O'Shane Welsh on 15 Sept 2023
Thank you for your wonderful review! I am happy to hear that our team provided you with excellent service. I will make sure that they receive your praises on their job well done. I am sure that this will make their day. Have an awesome day!

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall much better than the price point and I will stay there again if in Custer. The only negative is the WiFi. Slower than I remember dial up.
Stayed 4 nights in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

MARIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Wanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a touch humid and smelled of smoke. Beds were a bit uncomfortable. Room was clean and large.
Stayed 1 night in Aug 2023
Response from General Manager on 25 Aug 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Okay

raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager O'Shane Welsh on 18 Aug 2023
Thank you for taking the time to complete our online survey. On behalf of the entire team we want to thank you for allowing us to accommodate you here. Have a great day!

10/10 Excellent

deniel

Liked: Amenities
Great!
Stayed 1 night in Aug 2023
Response from General Manager O'Shane Welsh on 18 Aug 2023
Thank you for making Econolodge, Custer your number one choice in the Black Hill for lodging accommodations. We want you to know how much we appreciate your review. our team works very hard to give you the best service possible. I am thrilled to hear that their hard work as paid off. We hope to see you again soon. Have an amazing day!

10/10 Excellent

bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a ver clean property and staff was very friendly and helpful. We would definitely stay again.
Stayed 3 nights in Aug 2023
Response from General Manager O'Shane Welsh on 14 Aug 2023
Thank you so much for your positive feedback! We are thrilled to hear that you had a wonderful experience with us at our fine establishment. Our entire team works very hard to keep our guest happy and thanks to amazing guest like you, it was not unseen. We look forward to accommodate you again soon. Thank you

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad.
Stayed 1 night in Aug 2023
Response from General Manager O'Shane Welsh on 5 Aug 2023
Hi Eric,We are grateful that you took the time to share your feedback with us. it is our pleasure to accommodate you on your visit to the Black Hills. We hope to see you again soon. Have a wonderful day

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent stay
Pretty nice facility, very limited breakfast. Pool is broken indefinitely which sucked but could use other pools of same brand nearby. Great location.
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for hotel in resort town. Free breakfast was limited.
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was easy to get to and clean. The pool was permanently closed and the parking is tight.
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

8/10 Good

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was very clean, all of the staff that we encountered were pleasant and helpful. Pool was closed but not detrimental to our overall stay.
Stayed 3 nights in Jul 2023
Response from General Manager on 22 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Okay

Duc

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

10/10 Excellent

Teresa L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employees were very friendly and polite. Hotel was very clean and price was reasonable. I would stay here again
Stayed 1 night in Jul 2023
Response from General Manager on 16 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall, okay. No elevator!
There is not an elevator here. There is not a pool here. Room was small. Had issues with the temp. Staff were friendly. Bed was comfy enough. Good location.
Stayed 1 night in Jul 2023
Response from General Manager on 14 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We hope for an opportunity to properly host you in the future.

6/10 Okay

Britt

Overall stay was ok. Pleasant staff. Called to see if early check in was possible and he took the time to check. Website should have been updated with no pool available. Breakfast options were bland. It would not take much to add a few options for a hot breakfast choice.
Stayed 2 nights in Jul 2023
Response from General Manager on 14 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We hope for an opportunity to properly host you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The front desk person was great! Also helped us find a great place to eat
Stayed 1 night in Jul 2023
Response from General Manager on 14 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location close to shops and restaurants. Front desk staff was very helpful. Rooms are basic but very clean and quiet. There is no elevator but front desk attendant offered to help with luggage as I was traveling with my elderly parent.
Stayed 1 night in Jul 2023
Response from General Manager on 7 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

4/10 Poor

Randy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not Pleased.
Advrtised a pool on-line, but pool was not operational. Did not offer a discount or 2-hour extended stay at checkout. Did not clean our room after 3-days which the sign said they would. Dated and stuffy.
Stayed 4 nights in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. However, we do provide pool passes to use our off site pool location. We hope for an opportunity to properly host you in the future.

4/10 Poor

Randy

Travelled with family
Disliked: Room comfort
Low cost low comfort
Truck stop hotel.
Stayed 4 nights in Jun 2023
Response from General Manager on 7 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

jesse

Travelled with family and small children
Disliked: Property conditions & facilities
Our room had an odd stench to it but appeared clean, hotel was very close to the shops and eateries downtown-not even a block away, hotel pool was closed down, but they gave us a pool pass to get into other hotels pools-very inconvenient especially since that was a major factor in why we booked this hotel with kids-should be giving a discount if your advertising a pool and you don't have one and making clients awkwardly and inconveniently take their kids to another hotel.
Stayed 1 night in Jun 2023
Response from General Manager on 28 Jun 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues.We hope for an opportunity to properly host you in the future.

8/10 Good

farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from General Manager on 28 Jun 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Johnny

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It doesn’t have a pool like it said and the parking lot is small not much room
Stayed 3 nights in Jun 2023
Response from General Manager on 28 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We anticipated that our valued guests would still be interested in using a pool so we do provide pool passes at our front desk to use any of our 5 offsite pool locations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay.
Great 2 night stay at a 2 star hotel / motel. Check in was a breeze. Room was exactly as expected. Bed was comfortable. Breakfast was very mediocre (but what do you expect?). Easy to find, easy parking. Etc.
Stayed 2 nights in Jun 2023
Response from Assistant Manager on 26 Jun 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

10/10 Excellent

Kayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean.
Stayed 1 night in Jun 2023
Response from General Manager on 18 Jun 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, friendly
Stayed 2 nights in Jun 2023
Response from General Manager on 18 Jun 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, courteous staff, safe area, convenient location to downtown restaurants and shopping.
Stayed 1 night in Jun 2023
Response from General Manager on 13 Jun 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

4/10 Poor

Bethany

Stayed 1 night in Jun 2023
Response from General Manager on 10 Jun 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking is a little tight
Stayed 2 nights in May 2023
Response from Assistant Manager on 31 May 2023
Thank you for taking the time to complete our online survey, I apologize we failed to meet your expectations regarding our parking lot. We appreciate your feedback though and will share it with the appropriate department. Hope to see you again on your next trip!

6/10 Okay

Maria Annie

Travelled with family
The location is excellent. It's easy to find. However, the staff was not accommodating and the breakfast was not enough for the guests but nobody seemed to care. The room is not cleaned every day, which was not mentioned earlier but the rate is not cheap. However, upon checking out, the? manager talked about out experience and was trying to be accommodating to us.
Stayed 2 nights in May 2023
Response from Assistant Manager on 26 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Good

Teresa D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient, clean, quiet and comfortable. No frills. Continental breakfast minimal choices but lots of dining choices walkable.
Stayed 2 nights in May 2023
Response from General Manager on 21 May 2023
Hello, Thank you for making Econo Lodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, quiet and clean.
Good stay friendly staff. Very convenient and Custer is a great town. Stayed an extra night we enjoyed so much.
Stayed 1 night in Sep 2022
Response from General Manager on 23 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Samuel

Liked: Staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Sep 2022
Response from General Manager on 23 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was small, not much room
Stayed 2 nights in Sep 2022
Response from General Manager on 23 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for our needs for a 1 night stay.
Stayed 1 night in Sep 2022
Response from General Manager on 10 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Lavea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just there too attend a Church camp outside of Custer, also I didn’t realize this was a Choice Hotel, I am a member of Choice Hotelsand I would like help in getting my points for this please.
Stayed 2 nights in Sep 2022
Response from General Manager on 10 Oct 2022
Thank you for choosing EconoLodge as your premier choice for accommodation in Custer. Our most sincere apology but unfortunately your reservation would not qualify you for points since it was booked via third party. Hope to see you again soon!

10/10 Excellent

Rosalyn

Stayed 3 nights in Jul 2022
Response from General Manager on 7 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small motel right in the center of Custer. Friendly staff clean and a very good value. Very walkable to numerous local restaurants and shops. Nice small indoor pool.
Stayed 1 night in Aug 2022
Response from General Manager on 3 Sept 2022
Thank you for choosing Econo Lodge as your premier choice for accommodation in Custer. We are pleased to hear that you enjoyed your stay with us. We're looking forward to seeing you next season! :)

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custer SD
Good place to see the Black Hills of SD. Centrally located for easy rides to attractions. Custer is a nice town to make your home base.
Stayed 5 nights in Aug 2022
Response from General Manager on 29 Aug 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 3 Sept 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 29 Aug 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Violet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as it should be.
Stayed 4 nights in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Scott, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, great location.
Stayed 1 night in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 23 Aug 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!