Ratings based on 417 Verified Reviews

4.8 out of 5
91% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 09-Jun-2018
5 out of 5
Recommended
for Everyone
by a verified traveller from United States

Posted 08-Jun-2018
I couldn't imagine a better choice for Cusco hotels. The hospitality and staff at the hotel is phenomenal, and that is coming from someone who has traveled worldwide for over 18 years. After visiting the Macchu Picchu/HuaynaPichhu tour, and Rainbow Mountain, it was essential for us to be at a hotel that provided the highest level of comfort and cleanliness. They even have a fantastic spa, with all the exclusive packages any spa offers. The staff is also very friendly, and made you feel important to them. The dining quality at the hotel is top notch, having a good variety of dishes for all times of the day. One essential aspect-free bottled water! Lots of places in the South American region charge daily for bottled water, but this hotel gives you a break in that department. The concierge staff are all very welcoming and accomodating, giving you all the best suggestions and information for roaming in Cusco. All things considered, this is a first class experience, all with a reasonable price. I highly recommend this hotel to anyone, especially couples.
Comment from Hotel Management
17-Jun-2018 by Palacio del Inka, Hotel Management
Dear Kristofer, The positivity of your review is greatly appreciated. It’s wonderful to know you took full advantage of everything our hotel has to offer and were treated to the level of service many have come to expect from us. We ensure all guests get exactly what they need in order to have an amazing vacation. Thank you for taking time out of your day to let us know how much you enjoyed your visit with us and we hope to see you again soon! Bets regards, Palacio del Inka, a Luxury Collection Hotel
4 out of 5
Recommended
for Everyone
by a verified traveller from Dallas

Lighting

Posted 20-May-2018
In room lighting is poor. Also disappointed in the card activating lighting which is limiting income cases.
Comment from Hotel Management
29-May-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for having chosen our property. Please accept our sincerest apologies for not living up to your expectations. As a valued guest, be sure we take good note about the lights and key card in your room in order to improve our service. Once again, we apologize for the disappointment, and we look forward to another opportunity to serve you better should your travels bring you back to Cusco. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
by a verified traveller from Florida

Posted 14-May-2018
Great hotel, excellent staff, beautiful decor, great location
Comment from Hotel Management
15-May-2018 by Palacio del Inka, Hotel Management
Dear Beatriz, Thank you for taking the time to review our ptoperty. We are glad to know that you enjoyed the hotel decor, location and service. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by a verified traveller

Amazing!!!

Posted 26-Apr-2018
I loved staying at Palacio Del Inka. The accommodations were clean, the staff was very friendly, and the breakfast was incredible. They provide free coca tea which is a nice little perk. I also greatly enjoyed the spa that they have . If I ever make my way back to Cusco, I will surely stay at Palacio Del Inka again.
Comment from Hotel Management
30-Apr-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for taking the time to review our porperty. We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco. Best regards, Palacio del Inka, a Luxury Collection
5 out of 5
Recommended
for Everyone
by a verified traveller from Irvine, CA

Highly Recommended!

Posted 14-Apr-2018
Pros: An great perk was the beautiful central courtyard. Merchants in traditional dress would bring their crafts to sell, along with a baby alpaca!
Location: Location is ideal. Short walk to Plaza de Armas, San Blas, in the middle of the Historical District. Couldn't be better located :)
Excellent staff, large, beautiful, historical hotel, ideal location (adjacent to Qoricancha), fabulous restaurant with an amazing breakfast buffet. The entire experience was awesome.
Comment from Hotel Management
16-Apr-2018 by Palacio del Inka, Hotel Management
Dear Lisa, Thank you for taking the time to post a review on Trip Advisor. Indeed our location is great, you are in the heart of the city, close to the main tourist attraction all of them just walking distance. It is a real pleasure to see that our effort regarding our services and guest experience are satisfying you. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by a verified traveller

Cusco experience

Posted 12-Apr-2018
Hotel staff is amazing. Victor and the concierge team were very responsive and organized a great surprise for my wife’s birthday! They were also helpful with recommedations and organizing our trips from Cusco. I would strongly recommend the hotel to anyone planning to stay at Cusco, plus the hotel is centrally located which is very convenient.
Comment from Hotel Management
12-Apr-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for staying at the Palacio del Inka, a Luxury Collection Hotel. It is rewarding to know you enjoyed your stay with exemplary guest services throughout your visit. I will personally relay your feedback to the mentioned Concierge as I am sure he will be glad to know that his efforts contributed to your enjoyable stay. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 03-Apr-2018
One of the best in my experience. Food is excellent and staffs also are very kind
Comment from Hotel Management
04-Apr-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We are glad to know that you enjoyed the service and the food. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by a verified traveller

good hotel

Posted 27-Mar-2018
I was really happy to stay.clean room,kindly staff support, good meal.
Comment from Hotel Management
28-Mar-2018 by Palacio del Inka, Hotel Management
Dear takaaki , Thank you for taking the time to post a review. It is a real pleasure to see that our effort regarding our services and guest experience are satisfying you. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Personal Event
by a verified traveller

Posted 17-Mar-2018 on Hotels
Comment from Hotel Management
21-Mar-2018 by Palacio del Inka, Hotel Management
Dear Laurel, Thank you for review our property. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel