Ratings based on 391 Verified Reviews

4.8 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge, Ont

Wonderful hotel close to the major part of Cusco

Posted 21-Jan-2018
Within walking distance of the major city area. Lots of wonderful attention to details. Enjoyed our great stay in this historic hotel
Comment from Hotel Management
22-Jan-2018 by Palacio del Inka, Hotel Management
Dear Dave, Thank for taking the time to review our property. We are glad to know that you enjoyed the prime location close to the main tourist attractions, and also our historical building. We hope to welcome you back in the near future. Best regards, Palacio del Inka,a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from new zealand

beautiful hotel with excellent staff

Posted 18-Jan-2018
Pros: the friendly staff
Cons: the white wine list is sparse could be expanded
Location: the hotel is well situated a short walk to the main square and tourist attraction
this hotel is in a beautifully renovated historic building, the amenities food and staff are top range
Comment from Hotel Management
22-Jan-2018 by Palacio del Inka, Hotel Management
Dear eric, Thank you for taking the time to share your generous. We are thrilled that you enjoyed every moment of your time with us, from our excellent location to our comfortable accommodations. We will be sure to pass along your kind praises to all our team, as they will be elated to hear that their friendly and attentive services exceeded your expectations. The next time you are traveling, it would be our pleasure to welcome you back for another five-star experience. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Honduras

Great Hotel

Posted 05-Jan-2018
Beautiful hotel, very friendly staff and extremely helpfull. My daughter got a little sick because of the altitud and they provided oxygen and soup for her, very concerned for her health. Great location and beautiful rooms!
Comment from Hotel Management
08-Jan-2018 by Palacio del Inka, Hotel Management
Dear Vane, Thank you for review our property. We are glad to know that the service were to your liking. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 17-Dec-2017
A very good staff who was concerned about guests and the hotel was beautiful, great location,excellent spa, breakfast was very good
Comment from Hotel Management
18-Dec-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for taking the time to review our property, We are glad to know that the service were to your liking. We hope to welcome you back in the near future. Best regards,
4 out of 5
by kannalin

Almost there

Posted 13-Nov-2017 on Hotels
I was going to give this hotel 5stars rating but it was deducted because of the after sales service. I couldn’t find my cap and I believe I left it at the hotel (I know it’s just a cap but it is a brandname one) I called and they said they would check and email me even if they couldn’t find it but they never did. If only they email me letting me know that they couldn’t find it, I would feel much better.
5 out of 5
Recommended
for Everyone
by A verified traveller from florida

Like being in a palace !

Posted 07-Nov-2017 on Orbitz
Excellent service and accommodations this 5 stars hotel is the place to stay in Cuzco!! We enjoyed everything, they’re into the detail thanks to Roger for taking care of us all the time! We’ll definitely recommend this hotel 👍
Comment from Hotel Management
12-Dec-2017 by Palacio del Inka, Hotel Management
Dear Ana, Thank you for taking a moment to share your kind feedback with us. It is wonderful to read that you experienced a five-star experience in all areas, thanks to our exceptional staff and beautiful art deco design. The next time you are traveling, it would be our pleasure to welcome you back to Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

wonderful hotel with lots of local charm

Posted 23-Oct-2017
Great service, great decor, located in the heart of Cusco, near main city sights. Lots of charm
Comment from Hotel Management
27-Oct-2017 by Palacio del Inka, Hotel Management
Dear Laura, We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco
4 out of 5
by Maureen

Great hotel. AC does not work.

Posted 15-Oct-2017 on Hotels
You cannot control the temperature in the room. AC. Does not work after many attempts
Comment from Hotel Management
20-Oct-2017
Dear Maureen, Thank you for reviewing our porperty. Please accept our sincere apology for the shortcomings you experienced. We have shared your remarks with the appropriate hotel team to ensure these issues are corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Cusco. Kind Regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
by Maureen

Posted 14-Oct-2017 on Hotels
Comment from Hotel Management
20-Oct-2017
Dear Guest, Thank you for reviewing our property. Best regards, Palacio del Inka
5 out of 5
by jessica

Posted 11-Oct-2017 on Hotels
Comment from Hotel Management
20-Oct-2017
Dear Guest, Thank you for reviewing our property. Best regards, Palacio del Inka