Ratings based on 310 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Well located hotel full of history

Posted 23-Apr-2017
Pros: Historical building, good location, staff, great breakfast, good bar and restaurant
Cons: Nothing comes to mind
Location: Close to many sites
The staff was very attentive when we needed extra care and was always asking how we felt and what they could do to help make our stay better.
5out of 5
Recommended
for Everyone
by A verified traveller

Middle of everywhere you want to be

Posted 17-Apr-2017
The staff and the hotel are amazing. Definitely take the hotel tour. The lack of air conditioning wasn't unbearable but would have made sleeping at night a little more comfortable.
Comment from Hotel Management
17-Apr-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for having chosen the Palacio del Inka, a Luxury Collection Hotel. We are happy to know that the service were to your liking. In regards to the air conditioning, we are taking steps to the air conditioning system implemented lasts by mid 2017. We will be pleased to serve you again in the future. Kind Regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from tx

Best place to stay in cusco

Posted 09-Apr-2017
Excellent customer service. You really feel pampered from the first moment you step in to the hotel.
Comment from Hotel Management
11-Apr-2017 by Palacio del Inka, Hotel Management
Dear Sheila, Thank you for taking the time to review our property. We are happy to know that the service were to your liking. We will be glad to serve you again in the near future Best regards Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2017
Friendly, helpful, and courteous staff. Central location.
Comment from Hotel Management
04-Apr-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for review our property. We are glad to know that you enjoyed our central location, close to the main tourist attractions and right across the "Qoricancha". We are looking forward to receiving you again. Best Regards, Palacio del Inka, a Luxury Collection
5out of 5
Recommended
for Everyone
by A verified traveller from medellin colombia

Nice Hotel

Posted 01-Apr-2017
We stayed at this hotel, because we came from Tambo del Inca at Valle Sagrado and they are at the same hotel group. Nice hotel, excelente service and food.
Comment from Hotel Management
04-Apr-2017 by Palacio del Inka, Hotel Management
Dear Claudia, Thank you very much for the kind words, we are glad to know that the service were to your liking. We hope to see you in the near future. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from bansko

The best luxury hotel

Posted 28-Mar-2017
Staff is excellent they did their best to accomodate us smooth and with attention to every detail.the location is perfect and the breakfast is awesome with great choice and Peru dishes.You feel like in a magical castle .The property is exceptional clean.
Comment from Hotel Management
04-Apr-2017 by Palacio del Inka, Hotel Management
Dear antova, Thank you very much for such a nice review. We are truly honored to see your comments and very pleased that you had a wonderful stay with us. We are looking forward to receiving you again. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from sydney

Absolutely Beautiful hotel with caring staff

Posted 26-Mar-2017
Pros: The location, the amenities and the shops, the staff, the service, and the interesting decor.
Cons: Everything was great
Location: Very close to all the shops, local handycrafts, little squares with beautiful buildings and great restaurants.
The hotel is very beautiful located in the historic part of the city within walking distance to almost anywhere. Stall are genevinly caring and very helpful to me to deal with my altitude sickness. The amenities and the restaurant/breakfast is great, the room was spacious and beautifully decorated. Loved this hotel.
Comment from Hotel Management
04-Apr-2017 by Palacio del Inka, Hotel Management
Dear Z, Thank you for review our property. We are glad to know that you enjoyed the location, amenities, service and decor. We are looking forward to receiving you again. Best Regards, Palacio del Inka, a Luxury Collection Hotel
3out of 5
by A verified traveller from Drake

Spa is 25 usd an hour per person!

Posted 13-Mar-2017
So you pay for a hotel room expecting to have access to spa facilities. At this hotel the spa is desperate from room price and costs 25 dollar an hour. We really wanted to use the spa so we decided to take the hit. Literally after the hour was up we got kicked out. I really don't think this is how a hotel should treat its guests. Food was iffy at best. Nice hotel design and friendly staff.
Comment from Hotel Management
17-Mar-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for visiting Palacio del Inka Spa inside the Palacio del Inka, a Luxury Collection Hotel and for sharing your experience. We truly appreciate that you brought these matters to our attention. Your concerns regarding the spa have been shared with the appropriate management team in an effort to better our offerings. I am glad that you enjoyed the food and the hotel design. Best regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from C

Excelent choice

Posted 17-Feb-2017
Excelent hotel very kind staff, excelent confort, I Recommended and it's in a good location in the center of city near to plaza de armas at 5 minutes walking . The hotel don't have free swimming pool, but have a little one and you have to pay for it because is part to the spa. And the massage maybe a little expensive. But it's a excelent hotel have a excelent breakfast and nice staff.
Comment from Hotel Management
17-Feb-2017 by Palacio del Inka, Hotel Management
Dear Nicole, Thank you for taking the time to review our property. We are glad to know that you enjoyed your stay and feel welcome by our staff who is guest oriented in order to create unforgettabble memories. Indeed our location is great, you are in the heart of the city, close to the main tourist attraction all of them just walking distance. We are looking forward to receiving you again. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Jan-2017 on Hotels