Ratings based on 353 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Sep-2017
Amazing location and stuff. Recommend the spa facilities as well.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

We loved our stay at the Placio del Inka

Posted 20-Sep-2017
Pros: Location, atmosphere, friendly staff.
Cons: Our only comment was that it seemed to be difficult to get spa appointments when we would have liked them.
Location: A five minute walk to the plaza and very close to great restaurants, shopping and historical sites.
The staff was amazing. So friendly and accommodating. We used the recommendations of the concierge on several occasions for restaurants and entertainment and were never disappointed. The spa services were wonderful, but were not able to get appointments at times we would have liked. We had just finished the 4 day Inka trail and were looking forward to a Jacuzzi and massage. We were not able to get in until 2 days later. I suggest booking appointments well in advance.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Excellent service

Posted 12-Sep-2017
Hotel was well located close to the main square and staff were friendly, helpful and able to communicate well in English. We had a couple of issues with the breakfast concierge not knowing that our breakfast was included (every day for 4 days we had the same conversation with the new concierge on duty) and a booked driver not turning up at the reserved time. On each of those occasions, the hotel staff were able to promptly resolve the issues with minimal fuss, which is really great to see when travelling.
Comment from Hotel Management
15-Sep-2017 by Palacio del Inka, Hotel Management
Dear E, Thnak you for taking the time ro review our property. Please accept our sincere apology for the shortcomings you experienced. We have shared your remarks with the appropriate hotel team to ensure these issues are corrected moving forward. we are looking forward to welcoming you back. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

PALACIO TREATS ITS GUESTS LIKE ROYALTY!

Posted 09-Sep-2017
Pros: The hotel is gorgeous - inside, outside, the common areas, and the rooms are all absolutely beautiful. The breakfast is not to be missed! The staff!!
Cons: As perfect a hotel as I have ever known.
Location: Central location in heart of the historic region of Cusco - immediately across road from entrance of Coricancha Museum (our balcony overlooked museum)
My husband and I stayed at the Palacio del Inka hotel in Cusco twice during our trip to Peru. Once when we first arrived into Cusco on our way to Machu Picchu, and then again one week later after spending a week in the Sacred Valley and hiking the 2-day Inca Trail. All of Peru is memorable, and we can not wait to go back...the people are wonderful, the history is steeped into every single street and cobblestone of the ancient ruins and ancient cities, and the vistas are nearly continuous. So amidst such an amazing back-drop, who cares so much about a hotel, right? We booked Palacio because we always book 5-star hotels when traveling abroad (since that often equates to a 3-4 star equivalence in the USA), and also we just like the finer things in life when we travel (who doesn't??), so we chose Palacio in part because of their affiliation with Starwood Hotels, as we know Starwood is a quality brand that always ensures their hotels are maintained to a minimum standard and that the staff are trained as well. After our first stay at Palacio, we were so very thrilled to have a second stay planned on our trip as the Palacio was one of the HIGHLIGHTS of our trip (amongst many amazing Peruvian highlights). The hotel is impeccably CLEAN...like there is not a stray bit of dust or dirt anywhere, and I am uber PICKY about cleanliness. The hotel is also ABSOLUTELY GORGEOUS, and has a staff which is on par or better than any we have known at places like Four Seasons Hotels even!
Comment from Hotel Management
15-Sep-2017 by Palacio del Inka, Hotel Management
Dear Lisa, Thank you for taking the time to review your stay in Cusco. We are thrilled you chose to stay with us and are happy you enjoyed your time in the city. It is fantastic to hear your expectations were exceeded in so many areas, from our central location to our exceptional service. We hope you will return for another memorable experience soon. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis, MN

Nice hotel in center of Cusco

Posted 09-Sep-2017
Stayed in hotel for a few nights before heading out to hiking in the Sacred Valley and Manchu Picchu. Elegant hotel built upon the bones of Inca building, with nice lobby and rooms and attentive staff. Great buffet breakfast available, along with Pisco Sour demonstration and tour of hotel if you want it. Situated between the two main squares, it's central location makes it easy to explore the city.
Comment from Hotel Management
11-Sep-2017 by Palacio del Inka, Hotel Management
Dear Michele, We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Best Hotel Service in South America!

Posted 01-Sep-2017
We have stayed at 5-star hotels around the world, and in many countries, 5-stars feels a lot like 3-stars in the USA, but NOT so at Palacio del Inka, where every bit of their 5-star hotel rating is well deserved. The service is IMPECCABLE..truly world class in how they treat their clientele, and better than any of the other 5-star hotels in Peru, and also in the many luxury hotels we have been to throughout South America. From the moment you arrive to the moment you leave, the staff at Palacio del Inka are there to help assist you in any way they can, and they ask often if they can do anything more to help even! And that does not even happen at top-of-the-line 5-star hotels in the States. I am so glad we choose Palacio del Inka for our stay in Cusco, and I hope to return again and stay longer the next time knowing what a fine jewel of a place this hotel truly is! Plus, HUGE BONUS for all Gluten Free restricted guests..they have menu items that are GF, and even a GF DEDICATED breakfast table, complete with its own toaster! Amazing!!
Comment from Hotel Management
05-Sep-2017 by Palacio del Inka, Hotel Management
Dear Lisa, Thank you for posting a five star review of your experience in Palacio del Inka, a Luxury Collection Hotel. We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent, Wa. USA

Perfect stay in Cusco

Posted 30-Aug-2017
Pros: The service
Cons: Better lighting in the rooms.
Location: Cusco City is the largest city with access to Machu Picchu and the Inca Trail as well as the Sacred Valley. Many Incan ruins, city sights.
While our first room was a bit dark the rest of the hotel was wonderful with an excellent staff who helped us with transfers, guidance around Cusco, laundry, to mention a few. Breakfast and dinners were delicious and we had wonderful friendly service. Upon our return from hiking four days on the Inca trail, we were surprised with an upgraded to a suite! Overnight they did some laundry as well as drying out our very soaked shoes. We cannot recommend this hotel enough!
Comment from Hotel Management
01-Sep-2017 by Palacio del Inka, Hotel Management
Dear Nancy, Thank you for taking the time to review our property. It is a real pleasure to see that our effort regarding our services and guest experience are satisfying you. We are looking forward to welcoming you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Best hotel for sure in Cusco

Posted 23-Aug-2017
Beautiful hotel close to everything in Cusco, the bar is great, the breakfast and the hotel is very nice. The rooms are comfortable, SPA looks great also but unfortunately I had no time to use it
Comment from Hotel Management
27-Aug-2017 by Palacio del Inka, Hotel Management
Dear guest, Thank you for taking the time to review our property. We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco. Best regards, Juan Antonio Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Excellent hotel.

Posted 22-Aug-2017
Excellent hotel. Perfect location, 5min to main square. Excellent staff service, excellent hotel with great selection of wines and amazing food.
Comment from Hotel Management
22-Aug-2017 by Palacio del Inka, Hotel Management
Dear Rex1014, We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco. We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco. Best regards, Juan Antonio Sánchez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Lovely Hotel! Perfect location!!

Posted 21-Aug-2017
Loved our stay at this property! Very warm and welcoming staff. Amazing breakfast buffet, great food, great pisco sour. I never got a chance to take advantage of our complimentary pisco sour and discount at their spa,! But will definitely do it next time. Highly recommend this hotel!
Comment from Hotel Management
27-Aug-2017 by Palacio del Inka, Hotel Management
Dear Vandana, Thank you for taking the time to review our property. We are glad to know that you enjoyed your stay with us. We hope to welcome you back in the near future. Best regards, Juan Antonio Sánchez General Manager