Unexpected additional costs, disappointed!
Hotel itself was very good, but they charged additional fee for something such as breakfast, inside hotel tour, etc. We were told that these are all included, but when we checked out they said it's not excluded, and these fees are mandatory. If it's mandatory, they should put total price upfront, otherwise we felt like they are fraud.
Comment from Hotel Management
13-Mar-2018 by Palacio del Inka, Hotel Management
Thank you for staying in Palacio del Inka Hotel a Luxury Collection Hotel.
As we pride ourselves on delivering a memorable hotel experience during our guests' travels, we have unfortunately fallen short of our goal during your last stay. Please accept our most sincere apologies for for any misunderstandings
about the destination fee. It clearly wasn't the service you expected from us.
We hope to have an opportunity to better your experience with us whenever your travels bring you back to Cusco.
Palacio del Inka, a Luxury Collection Hotel