Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Exelente ubicacion, servicio, muy bonito .

Posted 17-Sep-2016
Te solucionan todo , el personal muy amable . El hotel muy bonito
5out of 5
by A verified traveller from dubai

Great hotel

Posted 04-Sep-2016
Pros: I loved the decor and their spa
Location: There are some great handicraft stores just a few mins away and some great restaurants a few blocks away.
This place was amazing. After a four day trek, this was a great. From the comforts of the room to the amazing food, this place is definitely worth a stay. the quaint area its around just adds to the touristic charm
5out of 5
by A verified traveller from Tucson, AZ

Five (5) Star Hotel

Posted 17-Aug-2016
Pros: Luxurious, very good location, top level staff.
The hotel was exactly as presented in terms of quality and guest ratings as a top level 5 star hotel. Stayed 3 nights for an anniversary trip to Machu Pichu and would certainly recommend the hotel to anyone looking for this level of hotel property.
5out of 5
by A verified traveller

Posted 26-Jul-2016
Very nice experience in every Way. We Would certainly love to go back.
5out of 5
by A verified traveller

great place, excellent staff

Posted 24-Jul-2016
Great place. Restaurant was really over priced. I was charged around 50 USD for buffet breakfast that wasn't all that good. The eggs were watered down and always looked soggy. I did not eat any eggs. I also ordered a hamburger that did not taste like regular meat. I did order beef tenderloin that was good. It came with risotto. I was also charged 100 soles, 30 USD for a spa day pass that is not really a day pass. It is only good for one visit. I Thought it was expensive, should have been half price. That's what I am used to paying in the U.S. Food was really hit and miss for me in Cusco. Use Trip Advisor for restaurants, do not make the same mistake I made!!!! Also do not go to restaurant Limo which was recommended by hotel. It sucked and was overpriced compared to other restaurants. My biggest gripe about this trip was food. It's really hard to find good food in cusco. It's not the hotels fault!! The hotel is beautiful but can use some more lighting. Rooms were nice but did not have enough space for clothes. Closets were small and no cabinets. Not enough room for 2 people's clothes. My clothes remained in my suitcase. It was a pain. Aside from that the place was great and I looked forward to sleeping there. Not a bad review but a few minor things need to be worked on.
5out of 5
by A verified traveller

Loved It !!!!

Posted 24-Jul-2016
Such a beautiful hotel! Every corner has a piece of art and a piece of the 500 year old history. The hotel employees were super nice and helpful. They even offered me an upgrade due to my status with Expedia without me even asking 😃 Their buffet was out of this world. Absolutely a Five Star Luxury Hotel. Would definitely recommend it !!!
5out of 5
by A verified traveller from florida

Posted 20-Jul-2016
What a great hotel and great location. The staff went above and beyond to provide great service.
5out of 5
by David from Beaufort, SC

great value in Cusco

Posted 19-Jul-2016 on Hotels
beautiful historic hotel in the heart of Cusco. close to everything you would want to see.
5out of 5
by merat from California, USA

One of my best hotel experiences ever

Posted 06-Jul-2016 on Hotels
The reception crew were EXTREMELY nice and accommodating. I was really impressed. They were able to meet my request for a different room without any problems or attitudes :)
5out of 5
by Lauren from Los Angeles

Highly Recommend

Posted 03-Jul-2016 on Hotels
Absolutely beautiful hotel with all of the best amenities. Luxury as expected for $400+/night. Service and decor outstanding. Highly recommend.