Ratings based on 404 Verified Reviews

4.8 out of 5
92% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Irvine, CA

Highly Recommended!

Posted 14-Apr-2018
Pros: An great perk was the beautiful central courtyard. Merchants in traditional dress would bring their crafts to sell, along with a baby alpaca!
Location: Location is ideal. Short walk to Plaza de Armas, San Blas, in the middle of the Historical District. Couldn't be better located :)
Excellent staff, large, beautiful, historical hotel, ideal location (adjacent to Qoricancha), fabulous restaurant with an amazing breakfast buffet. The entire experience was awesome.
Comment from Hotel Management
16-Apr-2018 by Palacio del Inka, Hotel Management
Dear Lisa, Thank you for taking the time to post a review on Trip Advisor. Indeed our location is great, you are in the heart of the city, close to the main tourist attraction all of them just walking distance. It is a real pleasure to see that our effort regarding our services and guest experience are satisfying you. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Cusco experience

Posted 12-Apr-2018
Hotel staff is amazing. Victor and the concierge team were very responsive and organized a great surprise for my wife’s birthday! They were also helpful with recommedations and organizing our trips from Cusco. I would strongly recommend the hotel to anyone planning to stay at Cusco, plus the hotel is centrally located which is very convenient.
Comment from Hotel Management
12-Apr-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for staying at the Palacio del Inka, a Luxury Collection Hotel. It is rewarding to know you enjoyed your stay with exemplary guest services throughout your visit. I will personally relay your feedback to the mentioned Concierge as I am sure he will be glad to know that his efforts contributed to your enjoyable stay. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Apr-2018
One of the best in my experience. Food is excellent and staffs also are very kind
Comment from Hotel Management
04-Apr-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for taking the time to review our property. We are glad to know that you enjoyed the service and the food. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

good hotel

Posted 27-Mar-2018
I was really happy to stay.clean room,kindly staff support, good meal.
Comment from Hotel Management
28-Mar-2018 by Palacio del Inka, Hotel Management
Dear takaaki , Thank you for taking the time to post a review. It is a real pleasure to see that our effort regarding our services and guest experience are satisfying you. Best regards, Palacio del Inka, a Luxury Collection Hotel
2 out of 5
by A verified traveller

Unexpected additional costs, disappointed!

Posted 11-Mar-2018
Hotel itself was very good, but they charged additional fee for something such as breakfast, inside hotel tour, etc. We were told that these are all included, but when we checked out they said it's not excluded, and these fees are mandatory. If it's mandatory, they should put total price upfront, otherwise we felt like they are fraud.
Comment from Hotel Management
13-Mar-2018 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for staying in Palacio del Inka Hotel a Luxury Collection Hotel. As we pride ourselves on delivering a memorable hotel experience during our guests' travels, we have unfortunately fallen short of our goal during your last stay. Please accept our most sincere apologies for for any misunderstandings about the destination fee. It clearly wasn't the service you expected from us. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Cusco. Kind Regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge, Ont

Wonderful hotel close to the major part of Cusco

Posted 21-Jan-2018
Within walking distance of the major city area. Lots of wonderful attention to details. Enjoyed our great stay in this historic hotel
Comment from Hotel Management
22-Jan-2018 by Palacio del Inka, Hotel Management
Dear Dave, Thank for taking the time to review our property. We are glad to know that you enjoyed the prime location close to the main tourist attractions, and also our historical building. We hope to welcome you back in the near future. Best regards, Palacio del Inka,a Luxury Collection Hotel
5 out of 5
by A verified traveller

Posted 18-Jan-2018 on Hotels
Comment from Hotel Management
22-Jan-2018 by Palacio del Inka, Hotel Management
Dear Victor, Thank for for review our property. We are glad to know that the service were to your liking. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from new zealand

beautiful hotel with excellent staff

Posted 18-Jan-2018
Pros: the friendly staff
Cons: the white wine list is sparse could be expanded
Location: the hotel is well situated a short walk to the main square and tourist attraction
this hotel is in a beautifully renovated historic building, the amenities food and staff are top range
Comment from Hotel Management
22-Jan-2018 by Palacio del Inka, Hotel Management
Dear eric, Thank you for taking the time to share your generous. We are thrilled that you enjoyed every moment of your time with us, from our excellent location to our comfortable accommodations. We will be sure to pass along your kind praises to all our team, as they will be elated to hear that their friendly and attentive services exceeded your expectations. The next time you are traveling, it would be our pleasure to welcome you back for another five-star experience. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller from Honduras

Great Hotel

Posted 05-Jan-2018
Beautiful hotel, very friendly staff and extremely helpfull. My daughter got a little sick because of the altitud and they provided oxygen and soup for her, very concerned for her health. Great location and beautiful rooms!
Comment from Hotel Management
08-Jan-2018 by Palacio del Inka, Hotel Management
Dear Vane, Thank you for review our property. We are glad to know that the service were to your liking. We hope to welcome you back in the near future. Best regards, Palacio del Inka, a Luxury Collection Hotel
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 17-Dec-2017
A very good staff who was concerned about guests and the hotel was beautiful, great location,excellent spa, breakfast was very good
Comment from Hotel Management
18-Dec-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for taking the time to review our property, We are glad to know that the service were to your liking. We hope to welcome you back in the near future. Best regards,