Ratings based on 299 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Drake

Spa is 25 usd an hour per person!

Posted 13-Mar-2017
So you pay for a hotel room expecting to have access to spa facilities. At this hotel the spa is desperate from room price and costs 25 dollar an hour. We really wanted to use the spa so we decided to take the hit. Literally after the hour was up we got kicked out. I really don't think this is how a hotel should treat its guests. Food was iffy at best. Nice hotel design and friendly staff.
Comment from Hotel Management
17-Mar-2017 by Palacio del Inka, Hotel Management
Dear Guest, Thank you for visiting Palacio del Inka Spa inside the Palacio del Inka, a Luxury Collection Hotel and for sharing your experience. We truly appreciate that you brought these matters to our attention. Your concerns regarding the spa have been shared with the appropriate management team in an effort to better our offerings. I am glad that you enjoyed the food and the hotel design. Best regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from C

Excelent choice

Posted 17-Feb-2017
Excelent hotel very kind staff, excelent confort, I Recommended and it's in a good location in the center of city near to plaza de armas at 5 minutes walking . The hotel don't have free swimming pool, but have a little one and you have to pay for it because is part to the spa. And the massage maybe a little expensive. But it's a excelent hotel have a excelent breakfast and nice staff.
Comment from Hotel Management
17-Feb-2017 by Palacio del Inka, Hotel Management
Dear Nicole, Thank you for taking the time to review our property. We are glad to know that you enjoyed your stay and feel welcome by our staff who is guest oriented in order to create unforgettabble memories. Indeed our location is great, you are in the heart of the city, close to the main tourist attraction all of them just walking distance. We are looking forward to receiving you again. Best Regards, Palacio del Inka, a Luxury Collection Hotel
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, California

This hotel has everything!

Posted 26-Dec-2016
This is a beautiful hotel in the heart of Cusco. The staff is friendly and extremely helpful. The concierge was always there to help and would always follow up when you asked them a question. I never write reviews but this hotel was far and away the best I have ever visited. I could not recommend it more!!!!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Dec-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from New York

really fancy hotel

Posted 07-Dec-2016 on Orbitz
Cons: nothing I can think of
Location: It's in the heart of Cuzco. close to the main square. Easy to do shopping and dining.
nice location, nice staff, nice lobby, tea, water, juice in the lobby. easy to check in and check out
5out of 5
by A verified traveller

Extraordinary Service

Posted 06-Dec-2016 on Hotels
Besides it's great location and beautiful grounds and amazing suite which came with a delicious sweet surprise, the absolute best part was the service. Coming from sea level, I had a very hard time adjusting to the altitude in Cusco and at times did not feel well. The hotel staff was very attentive bringing me tea and providing additional oxygen. From bell hops to room service to front desk, service was spectacular.
5out of 5
Recommended
for Everyone
by A verified traveller from US

beautiful hotel, close to town

Posted 01-Dec-2016
Pros: The history behind the building.
Location: Close to the plaza, the church and the temple Coricancha.
The hotel staff were very helpful. Everything was first class.
5out of 5
Recommended
for Everyone
by A verified traveller from C

Palacio Del Inka is absolutely the best in Cusco.

Posted 25-Nov-2016 on Orbitz
Palacio Del Inka is the best in Cusco. The hotel is beautiful, the location is perfect-- the Staff is what really makes the hotel exceptional. The Staff is kind, very professional and perform with a passion for excellence!! Highly Recommend the Palacio Del Inka
5out of 5
by A verified traveller

Amazing fantastic beautiful hotel !!!

Posted 18-Nov-2016 on Hotels
We had an amazing stay. We arranged a car pick up from airport. 18 US dollars. Driver was waiting and had water and comfortable car to take us to hotel. Check in was perfect. We sat down and had coca tea during check in. Very quick. Our room was lovely. Beds were super comfy. Sheets were soft and lovely. Black out curtains. Room was quiet. Lovely big bath. A wall safe. Staff were super helpful. We had a medical emergency and they arranged doctor who arrived in 20 mins and we were on way to hospital immediately. Staff got a wheelchair and took my travel buddy to the ambulance. Breakfast was lovely. Lots of gluten free options too. Quinoa pancakes are awesome. Celirosy was the most amazing hostess. Lunch and dinner food was awesome. Potosi soup and quinoa salad. The spinach ravioli was amazing. We could change money at front desk ATM in the lobby tour staff available all day. We booked an amazing driver for our tours called Arturo. He spoke great English and we booked him again for a second day. Fantastic. We thoroughly enjoyed our 5 nights here and have already booked here for our final night.
5out of 5
Recommended
for Everyone
by A verified traveller from Canada

Top Quality Hotel!

Posted 16-Nov-2016
Excellent stay at this hotel! Great location right near the Temple of the sun, city center, restaurants, museums. Would recommend to everyone!