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Reviews of Gringo Bill's Boutique Hotel

3 out of 5
Gringo Bill's Boutique Hotel
Jiron Colla Raymi 104, Machu Picchu, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 133 out of 336 reviews" "
Rating 8 - Good. 109 out of 336 reviews" "
Rating 6 - Okay. 46 out of 336 reviews" "
Rating 4 - Poor. 15 out of 336 reviews" "
Rating 2 - Terrible. 33 out of 336 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

2/10 Terrible

Ranga R

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lift was not working and doors are getting closed after 12 AM
Stayed 1 night in Mar 2024

8/10 Good

Selma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the check-in desk was extremely helpful! As soon as I arrived, he automatically notified me that my tour guide for the following day's events had called for me, calling him back so I could speak with him. I definitely appreciate that he remembered to do so. The property itself was unique, very cute! The breakfast area was very nice as well. Great location.. train station, shops, and restaurants were all within a short walking distance. Overall I'd stay here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was truly unique! We had a very clean room with a balcony. Breakfast was great and I loved the open air walkways. If you're going to Machu Picchu, definitely stay here!
Stayed 1 night in Feb 2024

10/10 Excellent

Edward

Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel. Better than expected. Thanks!
Stayed 1 night in Nov 2023

10/10 Excellent

shelly

Stayed 1 night in Nov 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Oct 2023

4/10 Poor

Jamie, Wenatchee

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Gringo Bills has a central location near the plaza and friendly staff. The property unfortunately is in poor shape. The elevator broken, no functioning pool/spa as advertised, loose electric wires in the bathroom and poorly fitted doors/windows resulting in 1000s of flying insects in the room. Thankfully we had only one night here and they allowed us to store our bags while we visited Machu Pichu.
Stayed 1 night in Oct 2023

6/10 Okay

Carla, Greensboro

Travelled with partner
Liked: Staff & service
Gringo Bills served our purpose. We arrived in Agues Caliente a day prior to our hike to Machu Picchu. For one night the hotel met our need. The staff was friendly and personable during the stay. The room was clean. Based on reviews the hotel did not exactly match and was not what I expected. It is very very dated and needs a lot of updates. The remote was missing in our room and when attempted to ring front desk, the phone was not working properly. The front desk clerk was kind enough to meet me halfway because there are ALOT of steps. But that’s just Peru in general 😊. The rep informed us that none of the TV’s on our row were working :( disappointing but okay. We had a early time for the mountain. The tile in the bathroom gets very slippery so care is necessary when entering and exiting from the shower and room in general there is only one small rug in front of shower. The noise at night between tipsy tourist and someone filling the hot tub with energetic children in the center of the hotel is a bit disruptive but folks are vacationing so not hotels fault. Overall, if you are looking for a clean, very basic hotel room for a short stay this hotel will do. It is less than 2 min walk to buses to Machu Picchu and Hot Springs! The location cannot be beat hands down!
Stayed 1 night in Jul 2023

10/10 Excellent

Jeremy

Stayed 2 nights in May 2023

4/10 Poor

Irma

Travelled with partner
Disliked: Staff & service
Not too friendly staff, swimming pool or whirlpool wasn’t working, no elevator working either ….
Stayed 6 nights in Jun 2023

2/10 Terrible

Cristina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower is not properly sealed, so you basically have a flooded bathroom once you finish taking a shower. Room is filled with mosquitoes, bathroom window was wide-open, no screen, and room and bathroom had insects all over the ceiling. Shower was not properly cleaned, there was floss on the floor from some previous guest. And, we were placed on the 5th floor, elevator not working, and the staff person did not even offer to help carry any bag. But if you like hotel rooms that smell damp like some abandoned warehouse, walking on a wet bathroom floor, being bitten by mosquitoes, finding hairs from who knows on the nightstand, and paying a disproportionate fee for what you are getting, then you might like the hotel.
Stayed 1 night in May 2023

8/10 Good

Normam

Liked: Property conditions & facilities, room comfort
Great friendly staff.
Stayed 1 night in Nov 2022

6/10 Okay

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was nice but the reason I chose this hotel was for the pool which was in disrepair. The bathroom in the room was open at the top so it was difficult to contain bathroom odors. The shower was also open at the top adding to the humidity of the room. There was heat for the cold but no AC or fan for the heat. Nice balcony and great water pressure. I feel I paid way too much however.
Stayed 2 nights in Oct 2022

8/10 Good

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an excellent experience at this hotel. However, at check-in there was a confusion as to whether the room booked had been previously paid (It had been). Nevertheless I had to produce my credit card and pay again. Then after logging to the internet I was able to double-check with Expedia and my bank and showed receipts to management. They quickly cancelled the new transaction and refunded me the money. They apologized. No harm done I said and accepted their apology. We stayed three nights. Loved the place and the location
Stayed 3 nights in Aug 2022

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 3 star
Some of the hotel is still under construction and the elevator did not work the entire length of the stay. As far as I could see the restaurant was only open in the mornings for breakfast. Pool and hot tub were uncovered, but not open might have been the time of year (August). Staff was pleasant, rooms were clean, breakfast was basic but hit the spot. Wifi was spotty in one of the kids rooms and batteries should be checked in the tv remotes we went out and bought some for our room.
Stayed 3 nights in Aug 2022

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and affordable
Stayed 1 night in Jun 2022

10/10 Excellent

Daria

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

JACEK

Stayed 3 nights in Feb 2022

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under construction. Nobody notified us about this. We arrived and found it at the place. However hotel keep offering rooms. Do not pick this hotel
Stayed 1 night in Jan 2022

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely scenic place right on top the central square, the owner/ stuffs are super friendly, pick us up and offering to carry
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not even open. It is in shambles like it’s under construction or something. No one was there, here wasn’t even a front desk to talk to anyone. It’s pretty much an abandoned building.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel closed down and is under renovation for over a year now, yet they still allow booking and take your money.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed when I got Machu Picchu. Never got a notification that the hotel was closed and still got charged for this service. And there are still promoting an open hotel in Expedia.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I was able to book the hotel, receive confirmation from EXPEDIA and decided to pay the extra $ fees for welcome drink and breakfast. When we arrived at 7pm tired, hungry and looking forward for our room to rest. The hotel was under construction and in shambles when we arrived. It was night time and now we had nowhere to sleep and had to scramble to find a place to connect on wifi to find a different accommodation and try and have expedia resolve this issue. Once I decided to call them and pay out of pocket for the ONE HOUR phone call the problem was solved but it shouldn't have happened to begin with and even less taken that long to resolve!!!!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2020

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020

2/10 Terrible

MartaRodriguez, Dallas, TX

Travelled with group
Disliked: Staff & service
I never got to go because of Covid! but from the beginning I did not get prompt responses to my questions. They were not helpful. I'm going to have to reconsider where I will stay, once I reschedule my trip!
Stayed 5 nights in Jun 2020

2/10 Terrible

Chris, Chicago

Travelled with family
Would be nice if the hotel replay to my email when i sended few weeks ago that i won't be able to check inn due to covid 19.😞
Stayed 1 night in Jun 2020

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird and Awful Hotel
To much noise during all day. Bad moments over there.
Stayed 1 night in Feb 2020

2/10 Terrible

PaulT

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I rarely complain but this was ridiculous, When we checked in we were told that we had two complimentary beverages at the bar and that there were tickets that we would be given. We later inquired about those tickets and were told by the same person to just give our room number. After dinner one night we stopped to have our drinks and were not charged. At checkout we were charged for two drinks, we disputed and of course were told that two free drinks was not available. NOTHING other than a pure hustle by GRINGO BILLS. Very sad, they made a great trip into a bad experience, Totally unacceptable. There's plenty of other great places to stay, skip this one. Just horrible that they would do that.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The bathrooms weren’t really good at all, at least when you are paying over $100/night in Peru. The water from the faucet was flowing In a jet stream that spilled all over, similar situation with shower. The bathroom also smelled like pee sometimes....complained about it but no action was taken
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The Hotel is great but I have low scores because of construction going on. I know they are improving. The rooms are very nice thou and the staff friendly. The one thing nice is they give you your first night a free dinner, which was a 3 course meal. I went back and ate the same thing because it was so good and presented like a 4 star resturant. I am happy with my stay, I will come back
Stayed 2 nights in Mar 2020
Response from Reservas on 13 Mar 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bohemian vibe but also super nice front desk. They really helped us when I got sick! It was super clean and they were so kind to us.
Stayed 2 nights in Mar 2020
Response from Reservas on 13 Mar 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

2/10 Terrible

Luisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
. The pictures on the web page were not true to current conditions. It was old, dirty and it had mold in bathroom. There was construction going on. We had booked two nights and left early.?
Stayed 2 nights in Mar 2020
Response from Reservas on 13 Mar 2020
Thanks a lot for you review. We apologize for the inconveniences you had during your stay at our hotel. We are improving our service so that our clients have a better experience during their trip. Many thanks for your criticisms, they help us to improve.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool architecture. Beautiful property. My only complaint is there is construction happening at this time and it was noisy by 5 am.
Stayed 2 nights in Mar 2020
Response from Reservas on 6 Mar 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Nice hotel with lots of features, balcony has views there, location is perfect, staff will greet you in the train station, breakfast is adequate, but the room has mosquito.
Stayed 1 night in Feb 2020
Response from Reservas on 6 Mar 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, room comfort
Machu Picchu bound ?
everything very good ... except currently installing elevator so a bit of disruption. Everything else .. staff LOCATION cleanliness comfort , was excellent
Stayed 1 night in Feb 2020
Response from Reservas on 24 Feb 2020
Thanks a lot for you review. We apologize for the inconveniences you had during your stay at our hotel. We are improving our service so that our clients have a better experience during their trip. Many thanks for your criticisms, they help us to improve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Reservas on 14 Feb 2020
Estimados, Agradecemos su comentario, eso nos ayuda a seguir trabajando cada día en la mejora de nuestros servicios e instalaciones, esperamos haber cumplido sus expectativas y siempre será bienvenido a Gringo Bill´s. Muchas gracias por haber visitado Machupicchu y escogernos!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
A little run down, resteraunt was not open, water kept running out and toilet not working every once in a while but we were told its the same in the city due to rainy season. Electicity out a few times but again this may have been for the whole town.
Stayed 1 night in Feb 2020
Response from Reservas on 14 Feb 2020
Estimados, Muchas gracias por su comentario. Pedimos disculpas por los inconvenientes que tuviste durante tu estancia en nuestro hotel. Estamos mejorando nuestro servicio para que nuestros clientes tengan una mejor experiencia durante su viaje. Muchas gracias por sus comentarios, nos ayudan a mejorar.

8/10 Good

ESIN, Miami, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique layout of the hotel makes you think you are locked in a complete neighborhood. They started to care for us even before we arrived by contacting us to confirm our arrival time so they can pick us up from the train station.
Stayed 2 nights in Jan 2020
Response from Reservas on 15 Feb 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

6/10 Okay

joshua

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Reservas on 14 Feb 2020
Estimados, Muchas gracias por su comentario. Pedimos disculpas por los inconvenientes que tuviste durante tu estancia en nuestro hotel. Estamos mejorando nuestro servicio para que nuestros clientes tengan una mejor experiencia durante su viaje. Muchas gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

NIck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post Hike Stay
Amazing place to stay. Very unique hotel. Engaging staff. Clean hotel. Breakfast was awesome variety. in the heart of the city. Quiet and comfortable.
Stayed 1 night in Jan 2020
Response from Rubi Pernia on 23 Jan 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

10/10 Excellent

Greg, Buffalo New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place with many steps to quaint areas with lots of options for chatting areas as well as getting a drink or bite to eat.
Stayed 1 night in Jan 2020
Response from Rubi Pernia on 21 Jan 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near the Plaza 😎. The staff was courteous and always helpful - the breakfast was exquisite
Stayed 4 nights in Jan 2020
Response from Rubi Pernia on 18 Jan 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Rubi Pernia on 18 Jan 2020
Dear, We appreciate your comment that helps us to continue working every day in improving our services and facilities, we hope to have fulfilled your expectations and you will always be welcome to Gringo Bill's. Thank you for visiting Machupicchu!