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Reviews of Emperador Plaza

3 out of 5
Emperador Plaza
Santa Catalina Ancha 377, Cusco, Cusco

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 54 reviews" "
Rating 8 - Good. 19 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 6 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

9.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to everything
Stayed 6 nights in Nov 2023

10/10 Excellent

Ramsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. We arrived at 730am even though our check in was at 1030. They let us in right away since we didn’t sleep all night from our flights. Great and friendly staff that is a clock from the city center!
Stayed 1 night in Mar 2023

10/10 Excellent

Polyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Would not stay here
Very loud. Extremely cold room, heater didn’t work, no extra blankets or pillows available. No elevator. Light fixture had shattered and bulb was flickering dangerously. No shampoo or soap. Desk staff not very helpful. Nobody was available when we wanted to check out at 6:15 am, the main door was locked and gated, so we had to let ourselves out of a side door with an unlocked dead bolt hanging off it and hoped for the best. The only positive thing this place was the location. Hotels.com might want to reconsider including this in its listings.
Stayed 1 night in Jul 2022
Response from Daniel on 7 Jul 2022
THIS COMMENT IS FROM SOMEONE WHO DID NOT STAY AT THE HOTEL but who did make a reservation with us, however, did not show up at the Hotel and had to pay the NO SHOW in compliance with our reservation conditions established on Expedia. This person did not agree to comply with the reservation conditions established in Expedia and with our prior consultation with Expedia, the fair charge was made, This comment is an act of attempted revenge towards our Hotel by a person who did not accept comply with the established conditions published on Expedia (we know who this person is since he indicated that he would make this typoe of comments if we charged him). The comment is very different from those of the other guests since our equipment and services work normally and efficiently. We respect and appreciate all the opinions that our guests make about us, however we must be emphatic in saying that this comment corresponds to an unfair act of false defamation by a person who did not want to pay for their reservation according to the established conditions but he finally had to do it.

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Staff most helpful , especially Miss. Griselda. She is simply wonderful. Breakfast limited and same from one day to the next, but adequate.
Stayed 3 nights in Jun 2022
Response from Gerente on 24 Jun 2022
Muchas gracias por sus valiosos comentarios , los cuales nos alientan a seguir mejorando en nuestro servicio. Estaremos atentos a servirlo mejor en swu proxima visita a nuestro Hotel. Saludos cordiales Daniel Holguin Gerente

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Anthony on 19 Feb 2022
Muchas Gracias y esperamos servirlo nuevamente

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
We encountered a problem getting to Machu Picchu. The staff provided us excellent service when we were time crunched. Thank you!
Stayed 4 nights in Mar 2020
Response from Manager on 10 Mar 2020
Thank you very much for your valuable feedback, it helps us to keep improving and looking to give an excellent service and look forward to serving you better Kind regards Daniel Holguin

8/10 Good

Atle, Reno, Nevada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice. I would come back for another stay.
Stayed 2 nights in Nov 2019
Response from Daniel on 19 Nov 2019
Thank you very much for your valuable comment. It encourages us to continue to improve and serve you better in a new opportunity Thanks a lot Your Hotel Emperador Plaza of Cusco Kind regards

10/10 Excellent

gurdeep, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable luxury
I was really ill in Cusco I needed comfort and a good price, this hotel was perfect it was cosy and there was a heater, breakfast was nice and staff are lovely. I am a backpacker so I mix hostels with hotels, this was just the home comfort I needed.
Stayed 1 night in May 2019
Response from GRACIAS on 7 Jun 2019
MUCHAS GRACIAS POR SU COMENTARIO SOBRE NUESTRA ATENCION A NUESTROS HUESPEDES . USTED NOS ALIENTA A SEGUIR TRATANDO CON MUCHA HOSPITALIDAD Y EFICIENCIA A NUESTROS HUESPEDES .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2018

8/10 Good

Ludwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Good place and clean.
Stayed 1 night in Oct 2018
Response from DANIEL on 16 Dec 2018
Muchas gracias por su comentario que nos alienta seguir mejorando

2/10 Terrible

Nafees

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotels.com
They did not give me a room . They said it’s hotels.com fault. I have it in writing from them. It’ was weather and had to struggle for 2-3 hours as your customer care when contacted were not of help . Your customer care number promised to get back in 4 minutes. After waiting for 30 minutes I tried to call again hotels.com but automated machine informed me that your services are closed. The weather in Cusco was very bad and with all luggage I had to struggle for few hours before a local agency found a room in a very expensive hotel. Your this performance gave a lot of mental, physical and monatory torture
Stayed 1 night in Oct 2018
Response from Daniel Holguin - Gerente on 19 Dec 2018
The apologies of the case for the discomfort. The passenger contact with an agency, which called us to have availability security in our hotel, was told that by that day we did not have availability. However, in the lapse of 2 hours the passenger came to the door with the lady of the agency, made use of our wifi and made a reservation for expedia. As you can understand it was a last minute reservation made within our facilities, having informed us that we did not have a room available that day, both to the guest and to the agency, so at no time was a confirmation code issued to said reservation hereby. That is why all this discomfort is generated, both for you as a guest and for us as service providers. However, after a few nights we were able to assist you as we are used to, in the best way, always satisfying the client's needs and you were satisfied with our service. Greetings.

2/10 Terrible

Luis , California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Room was never serviced during our stay. Owner was extremely rude. Breakfast was horrible. Very noisy room.

8/10 Good

javier

Liked: Cleanliness, staff & service, room comfort

8/10 Good

armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eduardo, Lima

Liked: Cleanliness, staff & service, room comfort
Nice hotel if you search for a good price
Nice place if you only need a room to sleep. Some stuff at room didnt work. Hairdryer, energy power

4/10 Poor

diane w , princeton nj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but basic hostal type accommodation
Very disappointing accomodations in a great location. Rooms heated with small space heaters that do not work well. Rooms small and basic, no drawers to unpack, no hot water (warm at best). Front desk never relayed messages left from tour companies regarding pick up times.. Anyone who thinks this is more than a 2 star property must think a motel 6 is a luxury 5 star property..

10/10 Excellent

Amanda , Baltimore, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was in a great location. Rooms were small but nice, just very cold. We stayed there on two separate occasions and the first room had no heater. The second room was much nicer and had a small heater.. Maybe because we were return customer? Included breakfast was good. Staff helpful for the most part. Would stay there again!

8/10 Good

Don, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with an Excellent Location
Booked 3 nights & again for 1 after our trek to Machu Picchu. Good basic rooms that met all our needs. Price was excellent for the location - 5 min walk to Plaza de Armas, convenience store & laundry just next door & one of the best restaurants (Cicciolina) in Cuzco just around the corner. Maria at the front desk was extremely helpful & immediately resolved any issues. Breakfast was a basic buffet with a good quantity of selections. Did have hot water - just had to let it run for a while! Definitely would book this hotel again.

4/10 Poor

Roy, Virginia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel was not what I expected.
The hotel was not reflected well in their ad. Room was small, bathroom smaller. The day we were to go to Machu Pichu, we had to wake up at 4am. We were surprised with no water. They did get the water back on 20 minutes before leaving. No shower that day! The staff did bring us 2 bottles of water to clean and brush our teeth, however when we checked out, they charged us for the 2 bottles of water? The only thing modern in the hotel is the front glass doors! The staff was very helpful. No I would not recommend, however I guess you get what you pay for. It was cheaper. Location was great...

6/10 Okay

Verified traveller

Disliked: Staff & service
OK hotel, close to main plaza
We stayed at this hotel for one night. ++Positive: Close to the main plaza. Breakfast is good. Rooms are large and clean. --Negative: Had asked for a room with a double bed, and was given a room with 3 single beds. According to the staff, there is a heater in each room, my room did not have a one. When I went down to ask about it, they told me to check again because it was hidden in a corner; it was never found. The sink in the bathroom had a leak.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness
First thing, this is not a 3 star hotel. It is closer to a 1.5, maybe a 2 star hotel. It can get very cool in Cusco. There is a space heater in the room that heats a 1-2 sqare foot area around the heater; however, the beds do have heavy blankets. Not a bad hotel, but not the best either.

6/10 Okay

Markus, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Get up early!
They want you OUT of the room by 9am in the morning. We tried to get late checkout but they seemed to think it was odd. Breakfast runs until 10am, but heaven forbid you stay in the room too long, or need to get back for a WC break. Nice location, loud traffic noise.

6/10 Okay

walter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from GFERENTE on 9 Oct 2019
MUCHAS GRACIAS

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019
Response from Gerencia on 2 Oct 2019
Muchas Gracias por sus valiosos comentarios , los cuales nos alientan para mejorar nuestro servicio y esperamos servirlo mejor en su próxima visita en "su" Hotel Emperador, donde lo esperamos. Muy atentamente

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo y muy bien ubicado.
Hotel comodo.bien ubicadoa 2 cdas de la plaza.cama comoda y los servicios buenos.lo que deben mejorar los desayunos debe ser mas variado.h
Stayed 3 nights in Aug 2019
Response from Gerente on 14 Aug 2019
muchas gracias por su valioso comentario . los cuales nos servirán bastante para mejorar nuestro servicio . Esperamos tener la oportunidad de contar con su preferencia en otra oportunidad.

4/10 Poor

Cristóvao

Disliked: Staff & service, property conditions & facilities
Pesadelo
Sem classificaçao
Stayed 1 night in Sep 2018

8/10 Good

Flavio keishi, São Paulo - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um bom lugar para ficar...
Um bom lugar para ficar com ótima localização em relação a praça central. Café da manhã satisfatório, cama Boa e chuveiro regular com grande oscilação de água quente e fria. Quartos limpos com cama Boa. Hotel precisando de reforma. Mas no geral recomendo.
Stayed 2 nights in Sep 2018
Response from DANIEL ( Gerente ) on 28 Sept 2018
Muchas gracias por su valiosa apreciacion de nuestro servicio y su valiosa sugerencia . Sus comentarios nos alienta a seguir mejorando nuestro servio y esperamos recibirlo con mucho gusto en SU HOTEL DE CUSCO remodelado muy pronto cumpliendo nuestros proyectos de mejroa. Muchas Gracias y reciba u muy atento saludo

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa avaliação no geral
Excelente. Check in e out extremamente eficiente. Equipe do hotel muito solícita. Localização ótima. O único problema é q o hotel tem três andares com escadas imensas, sem elevador
Stayed 3 nights in Sep 2018
Response from DANIEL ( Gerente) on 28 Sept 2018
Mucvhas grac ias por su valioso comentario, Sus apreciaciones nos alientan en nuestro propósito de mejorar dia a dia en nuestro servicio. Esperamos tener el gusto de recibirla en SU HOTEL DE CUSCO en un próxima oportunidad Muchas Gracias y reciba nuestro muy atento saludo

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para volver
En general todo bien, la habitación amplia y cómoda, el desayuno completo, la limpieza muy bien, el baño impecable con agua bien caliente siempre, espacios comunes muy agradables y una ubicación inmejorable. El wifi funcionó excelente en todo el hotel.
Stayed 7 nights in May 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico y comodo
La ubicación del hotel es excelente a 3 minutos de la plaza de armas caminando, la persona que me recibió el Check-in fue muy simpática y amable. No pude hacer uso del desayuno por salir todos los días antes de la hora pero tenía varias mesas en el comedor amplias y limpias. La habitación muy amplia con 2 calefactores eléctricos, la ropa de cama muy cómoda y apropiada para la temperatura. El baño cumplía con todas las necesidades básicas incluyendo agua caliente, toallas, secador y jabones. Tenía WiFi con buena velocidad para navegar
Stayed 3 nights in Feb 2018

8/10 Good

José Luis F

Liked: Cleanliness, staff & service, room comfort
Balance precio servicio
Excelente hotel muy cerca del centro histórico, con cercanía a tiendas, restaurantes
Stayed 2 nights in Dec 2017
Response from DANIEL on 6 Jan 2018
MUCHAS GRACIAS POR SU VALIOSO COMENTARIO QUE NOS ALIENTA A MEJORAR NUESTRO SERVICIO. LO ESPERAMOS EN SU PROXIMA VISITA AL CUSCO

8/10 Good

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel , recomendo
Bom hotel dentro de sua categoria, gostei da estadia, excelente localização.
Stayed 1 night in Oct 2017

6/10 Okay

Benjamin

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Ñ foi cumprido o tipo de reserva. Péssimo hotel
Foi reservado um quarto com 3 camas de solteiro e quando chego para o check in, somente havia 1 quarto com 2 camas de solteiro, sem a posdibilidade de cama extra. Tivemos que juntar 2 camas e dormir os 3 atravessados no outro sentido. Pedi um travesseiro a mais e me foi dada uma almofada de sala... Janela do banheiro dá p o corredor interno do hotel e o chuveiro tem baixa pressão e vazão de água
Stayed 1 night in Jul 2017
Response from Daniel on 29 Jul 2017
LE PEDIMOS MIL DISCULPAS POR LA MOLESTIA EN SU ACOMODACION AL INGRESO AL HOTEL. EL MOTIVO ES QUE UD EN DIAS CON CONFLICTOS SOCIALES Y PAROS QUE MOTIVARON ATRASOS, CAMBIOS DE ITINERARIOS, CAMBIOS EN LOS VUELOS, CAMBIOS EN LOS VIAJES A MACHJUPÌCCHU, ETC, TODO ESTO FUERA DE NUESTRO CONTROL. EN SU CASO LUEGO DE SU CHECK-IN ENTIENDO QUE FUE REGULARIZADO. LE PEDIMO SU COMPORENSION Y ESTAMOS SEGUROS QUE EN SU PROXIMA VISITA LA ATENDEROS MUY BIEN.

8/10 Good

sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien ubicado , amables , desayuno incluido solo al final al solicitarle la factura que para mí sería solo boleta el empleado me hizo un recibo en hoja blanca sin membrete ni ruc que es ilegal , si lo denunciara a la sumar le impondrían una multa
Stayed 2 nights in Jun 2017
Response from Daniel on 8 Jul 2017
Estimada Huesped: Muchas gracias por sus comentarios , ellos nos alientan a seguir mejorando para brindar un servicio mejor y tener la satisfccion de cumplir con nuestros objetivos . En cuanto a su pedido del recibo de pago: En verdad me sorprende porque nosotros generamos el correspondiente documento formal de pago, ya sea boleta o factura por cad uno de os huéspedes a quienes atendemos . Este documento debe de estar girado por nosotros a nombre suyo o de la persona jurídica que nos indicó y por alguna razon no se entregó ( vamos a investigar) ; por lo cual le pido por favor informarnos la fecha de estadía para identificarlo y hacerle llegar.. le reitero nuestro agradecimiento. Attte Daniel Holguín Gerente

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supero expectativas
Hotel muy central, habitaciones muy comodas y excelente atencion. Rico desayuno
Stayed 1 night in Jun 2017
Response from Daniel on 8 Jul 2017
Sr Enrique: Muchisimas gracias por sus comentarios sobre nuestros servicios,. Estos nos alientan a seguir mejorando y esperarlo con mejores servicios cuando ud venga a nuestra ciudad. Reciba nuestro atento saludo Daniel Holguín Gerente

10/10 Excellent

carlos augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel excelente!!!!!!
maravilloso la atencion excelente

8/10 Good

MARISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia
Foi o melhor custo benefício dos 3 hotéis que ficamos em Cusco. O quarto era muito confortável, silencioso (pedimos um de fundos), aquecedor novo, banho bom com blindex, café da manhã simples mas de qualidade. Tinhamos que subir um lance de escada para chegar no quarto, pode ser incômodo para quem não está aclimatado com a altitude, para nós não era um problema. Lemos a respeito de uma recepcionista mal educada, não tivemos qualquer problema deste tipo, ao contrário, fomos bem tratados por todos, desde uma alteração em nossa reserva até um pedido de táxi com preço peruano (O preço para o gringo é sempre maior).

8/10 Good

Adolpho, Vitória-ES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa relação Custo x Benefício
O hotel é uma boa opção em Cuzco. O atendimento é cordial, os recepcionistas atenciosos nos auxiliaram com malas, taxis, dúvidas etc.. Em relação ao quarto, o conforto básico como água quente, aquecedor e limpeza estavam ok! Cafe da manhã básico e wifi falhava um pouco no quarto, mas na recepção era bom! Hotel muito bem localizado, bem próximo á Praça das Armas. Ponto negativo: CheckOut ás 09:00h da manhã.. o mais cedo que já vi.. Dica: Os quartos de fundo são melhores pois tem menos ruídos dos carros e movimento da rua.

8/10 Good

Josiane, Vitória E.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem localizado e agradável.
O hotel destaca-se por sua localização, bem próximo á praça das armas, mas fora do tumulto e barulho. A recepção foi boa, todos os 3 recepcionistas que me atenderam foram simpáticos e solícitos. Os quartos são padrão médio mas bom para descanso. Possui chuveiro quente, boa cama e aquecedor. O wifi não pegava muito bem no quarto mas na recepção era bom. Café da manhã básico. Voltaria á me hospedar neste hotel.

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auf der Durchreise für eine Nacht geht es noch so.
Wir haben eine Rundreise durch Peru gemacht. Vier Nächte in Cusco. Das Hotel Emperador ist sehr Renovierungsbedürftig. Das erste Zimmer was man uns geben wollte hatte nur ein Fenster zum Innenflur. Drei Sterne sind nicht angebracht.

10/10 Excellent

Roberto e Donatella Cavallo, Livorno, ITALIA

Liked: Cleanliness, staff & service, room comfort
magnifica Cuzco
piacevole soggiorno in una città densa di atmosfera ..hotel nella norma dei 3 stelle ..da aggiornare, come al solito in Perù, le notizie riguardo il wifi in camera dove gratis significa praticamente lentissimo o inesistente.

8/10 Good

ANDREI, rio de janeiro

Liked: Staff & service, property conditions & facilities, room comfort
ótima relação custo benefício
quarto espaçoso e wifi funcionava bem. Excelente localização.
muchas gracias por sus comentarios . Nos alienta a mejorar para darle un mejor servicio en su proxima estadia con nosotros

6/10 Okay

Verified traveller

quand nous sommes arrivés, on nous a donné une chambre pas prête, et ils ont oublié le sourire à l'accueil! sinon nous avons bien dormi(après nous avoir donné une chambre préparée); je recommande cet hôtel pour sa proximité de la place des armes et son parking (contenant environ 4 places).

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
la gente del hotel muy amable.

6/10 Okay

Verified traveller

Disliked: Room comfort

10/10 Excellent

Carlos, Santiago de Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Lo encontramos excelente, ubicado en zona céntrica de la ciudad.Buen desayuno buffet; todo muy limpio y aseado. Muy bien atendidos, disposición y gentileza para guardar nuestras maletas mientras nos ausentamos del lugar para visitar Machu Pichu, sin costo adicional.Lo recomiendo.

10/10 Excellent

Vinicius, São Paulo, SP, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção
Hotel simples, mas superou as nossas expectativas. Localização perfeita, menos de 5 minutos a pé da Plaza de Armas, mas sem estar no meio da bagunça. Ficamos no hotel por 2 noites não consecutivas, e o hotel guardou as nossas malas no dia que dormimos em Aguas Calientes, sem custo e sem nenhum trabalho para nós: deixamos as malas no quarto, e quando voltamos no outro dia as malas já estavam no outro quarto que ficaríamos. Quartos e banheiros grandes, limpos e confortáveis. Aquecedor em todos os quartos. O café da manhã era bom pelo preço do hotel. Custo-benefício excelente, com certeza ficaremos no Emperador quando voltarmos a Cuzco.