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Reviews of Tufton Arms Hotel

3 out of 5
Tufton Arms Hotel
Market Square, Appleby-in-Westmorland, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 128 reviews" "
Rating 8 - Good. 44 out of 128 reviews" "
Rating 6 - Okay. 13 out of 128 reviews" "
Rating 4 - Poor. 2 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Liz

Travelled with partner
Liked: Cleanliness, staff & service
Positives: Staff extremely friendly, approachable and helpful. Food in restaurant excellent. Comfortable bed and property well-heated. Parking right outside apartment. Negatives: Needs decorative refreshing, especially in the bathroom and a more comfortable sofa in the lounge are.
Stayed 1 night in Feb 2024

10/10 Excellent

Tony

Stayed 1 night in Jan 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Furnishings in bedroom were a little tired
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, room comfort
Amazing stay
Stayed 1night was made very welcome lovely location in market square Food really nice and restaurant food fantastic good selection of wines Shop in hotel amazing Room clean and spacious tea / coffee available Only negative 2 toilet brushes in toilet but both broken however I forgot to mention on leaving but bed so comfy feather pillows and Milton brown toiletries a bonus
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
8 out of 10
Generally very good. Welcoming staff, particularly nice bar and bar food, good breakfast. Room 5 a little tired, especially carpet, carpet seams and wonky floor under. Appleby lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

Alice

Stayed 1 night in Aug 2023

8/10 Good

Joanne

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

michael

Travelled with family
Great access and parking for the nice apartment
Stayed 1 night in Jul 2023

6/10 Okay

Martin

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs investment badly to refresh a somewhat tired establishment. Rooms were ridiculously hot with the weather and no air con. Windows either didn’t open at all, or sashes wouldn’t stay open. Beds were soggy and towels were see-through. In fairness, the bathroom (apart from the translucent towels) was decent and the breakfast, breakfast area and breakfast staff were all great. It’s in a perfect location. It wasn’t expensive, and it was fine for one night. so I guess you get what you pay for.

10/10 Excellent

Helen

Stayed 1 night in Jun 2023

10/10 Excellent

mark

Stayed 1 night in Jun 2023

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fabulous night
Stayed 1 night in Jun 2023

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self catering in a hotel - great combination
Very well equipped, comfortable apartment in a pretty mews behind the main hotel. Great location with lovely walks around Appleby from the doorstep.
Stayed 2 nights in May 2023

10/10 Excellent

Shanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay in one of the self catering apartments. It was perfect! Spacious, clean and parking just outside the door! Very convenient for a walking tour of this beautiful town! And the staff were wonderful as well. Highly recommend a stay here!
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Food fabulous, staff great. Building and rooms need an update. I will return
Stayed 1 night in Apr 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed in apartment 21, one bedroom for two nights. Arrived an hour early and was showed to our apartment straight away. Everything was great about our stay and would definitely return.
Stayed 2 nights in Apr 2023

10/10 Excellent

Arabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return!
We were pleasantly surprised - we stayed for one night in one of the apartments and were too tired to eat, but we liked the hotel so much that we will go back and enjoy it properly. Warm, friendly welcome and well equipped apartment. Very good value, felt more expensive.
Stayed 1 night in Apr 2023

10/10 Excellent

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Staff were amazing, bar was lovely! We will deffo go back!! The only down side was the beds were not comfy but I do suffer with back problems so probably not entirely the hotels fault! Up grades the beds and sofa beds and it will be perfect!
Stayed 2 nights in Apr 2023

8/10 Good

Thomas, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized kitchen/lounge/dining area with all you'd need for a short stay. Bedroom was fine. Shower was a 'wet room' type, walk in shower. There's a convenience store virtually next door if you need food, drinks etc. Clean and comfortable, good value with car parking right outside the property
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Perfect pit stop. We stayed in apartment and only had to get milk for breakfast and there was a spar next door so no problem. Tea, coffees, sugar and cereal all provided. Staff friendly and great with recommendations.
Stayed 1 night in Feb 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Friendly welcome
Upgraded from single to nice double as hotel was quiet. Very nicely redecorated bar with focus on fine wine. Good ale and tasty evening meal, attentive staff.
Stayed 1 night in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food
Stayed many times. Friendly hotel in a lovely town. Always good food.
Stayed 1 night in Nov 2022

6/10 Okay

rebecca

Travelled with family
Disliked: Cleanliness
First impression not great as the stairs leading up gifligh
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No atmosphere of welcome or hospitality
Central situation and lovely old building . V pleasant rooms and superb furnishings throughout , food excellent. Staff untrained and owner/manager uninterested .
Stayed 1 night in Oct 2022

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, friendly staff
Stayed 1 night in Oct 2022

8/10 Good

Vicky

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overpriced rooms, but lovely food and staff
The hotel looks very grand from the outside, and as you enter. The staff are very friendly and helpful. The room itself was large and clean, however it was badly in need of a freshen up decor wise. The spotlights in the ceiling didn't match, and had been painted over sloppily several times. The wallpaper looked like it had been damp and peeled, then been glued back in place. The coasters and paintings didn't match the period features or decor at all. I think the rooms would benefit from a little TLC and a good eye . Breakfast was wonderful, again staff brilliant and helpful and kind. Over all a good stay, but the room was not good value in its current state, it was worth less than half what we paid to be brutally honest. I stay in many hotels, but haven't seen a room this tired for many years.
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will go again
Excellent accommodation, food, staff and atmosphere. We would highly recommend this hotel.
Stayed 2 nights in Sep 2022

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location and room, breakfast was a little disappointing as we didn’t get what we ordered!
Stayed 1 night in Aug 2022

6/10 Okay

Anthony

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Walking lady Anne’s way
Nice hotel with old style charm in lovely town, could do with a bit of TLC, Breakfast was fantastic and great waitress rest of staff a bit miserable, great shower and comfortable bed
Stayed 1 night in Aug 2022

10/10 Excellent

KERRI

Stayed 1 night in Jun 2022

10/10 Excellent

C

Stayed 1 night in Jun 2022

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2022

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Traditional hotel that has been simply brought up to date
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wiliam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very comfortable and excellent service from all the staff.
Stayed 1 night in Feb 2022

8/10 Good

Sian

Liked: Staff & service
Stayed 2 nights in Jan 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Perfect stay.
Amazing property and the self contained apartment was brilliant. Staff were super helpful and nothing was too much bother. Highly recommend
Stayed 1 night in Jan 2022

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed in the suite in the courtyard and overall the experience exceeded our expectations
Stayed 1 night in Nov 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Appleby.
Had 3 nights at the Tufton whilst on work training. Really friendly staff, easiest check-in ever, nice bar and its dituated right in the town square. Wide choice of pubs and restaurants all within a stones throw. Breakfast was great. Room was not special but nice enough and the price for what i got was very good value for money. Would happily stay there again.
Stayed 3 nights in Oct 2021

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly staff. Excellent food and very clean. Slightly dated decor in a few places, but all in all, an excellent stay.
Stayed 1 night in Oct 2021

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Glyn

Stayed 1 night in Sep 2021

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing we don’t make is the Tomato sauce!
My stay at the Tufton Arms was overnight on a work related trip. Upon arrival I was greeted and booked in by a lovely young lady who, as I later found out, seemed to be doing rather a lot……all to her credit! The accommodation was simple, lovely and everything I expected! Oh and the shower was fantastic…..along with the Molton Brown toiletries…this would be another reason Id return! Restaurant - The evening meal and breakfast were nothing short of sublime! I had a prawn Thai curry which was only second to one that I had in Thailand (Koh Lipe). I have honestly been raving about the curry I left ❤️ Breakfast was also exceptional! The choice and buffet selection (fruits, drinks etc) were first class! Fortunately I spotted the chef at breakfast (whilst he was making fresh crepes) which gave me the opportunity to personally thank him for the curry and my Welsh rarebit, wild mushrooms and poached egg breakfast! He went on to advise that the “ only thing we don’t make is the Tomato sauce!” hence the title! Thanks to the entire Tufton Arms team! I will return 💯%
Stayed 1 night in Sep 2021