Ratings based on 81 Verified Reviews

4.3 out of 5
89% of guests recommend
4.9 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Okay Hotel in Lake District

Posted 07-Jan-2017
Had a good time there. The reception team was nice, however the concierge was very reserved and had its "favourite" guests. Not a good approach for a concierge and left a bad after taste. Breakfast was okay, nothing special. You even have to pay for special coffee drinks wich as cappuccino... Also not okay for a hotel in this pirce category. Rooms were modern and nice.
4out of 5
Recommended
for Everyone
by A verified traveller from Greater Manchester

Winter break

Posted 13-Dec-2016
Overall, I was impressed by our stay. The newly refurbished hotel is tastefull and is in a lovely part of the lakes. Impressed by the staff on reception and in the restaurant, who were polite, friendly and couldn't do enough for you. The end of our stay was soured by our spa visit, whilst the majority of the staff there and the facilities were great, the lady on reception (possibly management?!) was talking very loudly on the phone when we arrived, and didn't acknowledge our arrival in the slightest. I'd of been fine with this, however, we had our treatment then went to use the facilities for a couple of hours. Upon getting changed at the end of the day, my wife had received an abrupt voicemail from the lady on reception asking why we had not paid for our treatment and urging us to call back to pay over the phone - whilst we were still using the facilities? She also said we had given an incorrect room number - this wasn't the case, and if she'd bothered to acknowledge our arrival she'd of heard us tell another lady there that we had checked out that morning but had booked in for a treatment that afternoon. If she'd bothered to check the signing in book she'd of seen that we were still there as we hadn't signed out. The final straw was the lack of acknowledgment as we left despite leaving this message on my wife's phone, she was busy ordering games from a toyshop on the phone, I can only assume Christmas shopping. Disgustingly rude that unfortunately tarnished a lovely stay.
5out of 5
by A verified traveller from Columbia MD USA

A gem in the Lake District

Posted 13-Sep-2016 on Hotels
We visited the English Lake District, and this wonderful hotel, in the small town of Grassmere, is an ideal place to unwind and visit this little gem in the English countryside.
4out of 5
Recommended
for Everyone
by A verified traveller from Newcastle

Beautiful setting, lovely modern décor.

Posted 10-Nov-2015
Pros: Beautiful lakeside setting
We had a non-view room and it was very noisy at the rear of the hotel. All the air conditioning units were below our room so it did deter from the tranquillity of the experience.
5out of 5
by Adele from Bolton

Delightful hotel

Posted 27-Oct-2015 on Hotels
Lovely nights stay in this hotel. We booked a basic no view room on bed and breakfast basis. Bed was huge and incredibly comfortable, bathroom lovely. Spa area is great. Will be returning!
5out of 5
by john from Gateshead

Posted 22-Oct-2015 on Hotels
Perfect
4out of 5
by A verified traveller

Very good

Posted 07-Sep-2015 on Hotels
Should have informed us that wi-if wasn't available in rooms before we came. Other than that convenient, clean, comfortable, helpful staff, good breakfast and lovely views.
5out of 5
Recommended
for Everyone
by A verified traveller from London

Excellent hotel close to the Lake

Posted 10-Aug-2015
Very nice hotel. Relaxing view. Very clean. Food was good. Staff were very courteous.
5out of 5
by A verified traveller

Posted 20-Jul-2015 on Hotels
excellent all round
4out of 5
by ANNETTE from Seghill

Loved It!

Posted 12-Jul-2015 on Hotels
Loved it!! We had a lovely Lakeview room on the top floor with amazing view. The room was clean and spacious and had everything we needed. The only downside was that the bar near the terrace was always closed this meant we had to go to the bar on the first floor and carry our drinks through the hotel. I would greatly recommend this hotel and will definitely stay again