Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Lovely hotel

Posted 20-Sep-2016
Food great. Room lovely but got a bit hot & no air-conditioning.
5out of 5
by A verified traveller from newcastle

Lovely hotel in a good location

Posted 29-Aug-2016
Had a lovely stay here for my 30th birthday , our twin girls and little boy Jack loved the swimming pool , the staff were lovely especially Renee and Laura who opened up a room after having a meal so I could celebrate my birthday in private with my family .. It was lovely they cut up my cake and provided a bucket with ice for our bottle of prosecco .. Beautiful hotel .. Will definitely be back in the future x
3out of 5
by A verified traveller

Receptionist woman was rude and shouldn't be there

Posted 25-Aug-2016
Pros: Breakfast and dinner. We thought the chef must be great.
Cons: Receptionist and some dinning staff
Location: The town was great. Recommend the Old Fish and Chip place. The best Fish and Chips we have eaten since New Zealand.
When we walked into the hotel the receptionist woman we saw was rude and impolite. The bath was dirty and hair were there. The TV remote control cover was missing. The breakfast and dinner were good. Excellence food. Again when I asked the waiter for omelette he said they don't do omelette here. He was wearing a glass and didn't seem interested in the job. He isn't willing to serve the food to me. Hotel facilities was good but they prioritise for adult swimming hours than family and kids. A lot of pensioners using the facilities. The majorities of the staff were good. The location of the hotel was easy to out and about around the lake the lake district.
5out of 5
by A verified traveller from Inverness

Overnight Stay

Posted 10-Aug-2016
This hotel was ideally located next to the M6. It was very clean and tidy with comfortable rooms and great facilities
5out of 5
by A verified traveller

Amazing hotel

Posted 30-Jul-2016
Lovely staff and hotel spa treatments are fantastic would highly recommend .booked again for September .
4out of 5
by A verified traveller

Nice roomy hotel.

Posted 12-Jul-2016
I have stayed there several times, without complaint. Thank you
5out of 5
by A verified traveller from Blackpool

Lovely hotel

Posted 23-Jun-2016
Faultless breakfast, comfiest beds and lovely hotel.
2out of 5
by A verified traveller

Im sure it will be nice when its finished

Posted 20-Jun-2016 on Hotels
Hotel is currently undergoing refurbishment but this was not reflected in the price and no notification provided prior/upon booking. Shower was luke warm. I did speak to the duty manager about this and was only offered a 25% discount if i go back.
5out of 5
by Alison from Argyll

Overnight stop

Posted 25-May-2016 on Hotels
Overnight stop over lovely hotel but beveridges were very expensive so chose to eat out. Swimming pool was fabulous and definately made the night worth while. Due to dietary requirements breakfast was cooked to Order and to our liking will return
5out of 5
by A verified traveller

Very pleasant stay prior to a break at Center parc

Posted 22-May-2016
Pros: Handy for center parts..good base for lakes.
Cons: Menu
Location: Visiting the lakes and all the attractions
Friendly welcome from reception.. very comfortable upgraded room...lovely spa with pool...pleasant and relaxing restaurant..