Individually decorated, desk, iron/ironing board, free cots/infant beds
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Reviews of Ennerdale Country House Hotel

3 out of 5
Ennerdale Country House Hotel
Northern Lakes, Cleator, England

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 273 reviews" "
Rating 8 - Good. 117 out of 273 reviews" "
Rating 6 - Okay. 34 out of 273 reviews" "
Rating 4 - Poor. 18 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Warm, easy to find, good sized room. Breakfast was excellent, the evening meal was average
Stayed 1 night in Mar 2024

8/10 Good

DEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Mar 2024

6/10 Okay

Mrs Jo Porter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Enjoyed my 3 night stay overall, staff were all lovely and room was a good size. Property is dated but this is reflected in the price. Main problem as I was there on business was lack of wifi. It didn't work in my room or the bar and was very patchy in other areas, which I was told was normal. The window frames in my room were rotten with water coming in, noisy plumbing system. No hairdryer in my room although may have been available from reception, I didn't ask. Decent breakfast and dinner. Breakfast was only served until 9 am which I felt was a little early for a weekend.
Stayed 2 nights in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded room was lovely . Location so convenient for my trip and great value for money
Stayed 4 nights in Feb 2024

4/10 Poor

Philippe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great attentive staff with good food and value . Room good but needed a quieter fan. Will definately return
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The property was an old one. Poor maintenance. The inbuilt room heater was not working. After complaining for 3 days, they gave alternative heater which was also not working.
Stayed 8 nights in Sep 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
All good, well looked after.
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
honeymoon night
it was a present to our daughter for her wedding day she said it was a lovely stay very relaxing and friendly
Stayed 1 night in Aug 2023

8/10 Good

Aubrey

Liked: Cleanliness, staff & service, room comfort
Pleasant overnight stay
We stayed just 1 night. Nice grounds in which to sit and have a drink in the sunshine. Good English cooked breakfast (with vegetarian option). Very quiet hotel. We stayed in the Ennerdale suite, which has a very comfy 4 poster bed. The one thing that spoilt the stay was the unfathomable plumbing. There seemed to be no water coming out of the sink hot tap. Whilst water came from the cold tap with a 3/4 turn we later discovered it took 4 full 360 degree rotations for water to start flowing. And it was a mystery how to get hot water from the shower. The temperature dial seemed to be stuck on cold. The bath was fine, however.
Stayed 1 night in Aug 2023

8/10 Good

steven

Stayed 1 night in Aug 2023

2/10 Terrible

Priyani

Stayed 1 night in Jul 2023

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Lovely grounds. staff friendly and welcoming. One waitress needs leggings repaired as hole in them, not smart enough. Room clean but curtains in state of disrepair, and stains on settee. No view in room and quite noisy re a pump going off.
Stayed 2 nights in Jul 2023

8/10 Good

Neil

Stayed 1 night in Jul 2023

6/10 Okay

Venkata

Stayed 1 night in Jul 2023

10/10 Excellent

Quint

Stayed 1 night in Jun 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room friendly helpful staff ideal location
Stayed 2 nights in May 2023

2/10 Terrible

Agnieszka

Disliked: Staff & service, property conditions & facilities
The picture of the falling down ceiling in room 15 should be enough for a review of how my stay was ....
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great food. Great property.
Stayed 1 night in May 2023

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogs allowed!!
This was a stay for only a few hours in the afternoon to sleep between nightshifts between locations - checked in 1300 and left 1730. All I wanted was sleep. Un fortunately one of the guests went out leaving their dog in their room near mine. Dog yelped and barked all afternoon so no sleep and left for nightshift feeling angry. Staff lovely and apologetic. Point is, this hotel allows dogs so if you are here for work and doing nights, consider my experience.
Stayed 1 night in May 2023

6/10 Okay

Steven

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Poor comfort and value.
Mixed review, great service at the restaurant and at breakfast, check in rushed. The property and grounds are grand but all is tired and dated. The rool balcony doir was open by a centimetre letting in a heavy draft and wind noise, cobwebs and missing lightbulbs evident I also question the safety of the hardwired extension lead in room 208 bellw the kettle. For the money paid overall great property but poor comfort and value.
Stayed 1 night in Mar 2023

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok have stayed few times before would request upper room double next time
Stayed 2 nights in Oct 2022

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Not the best
Hotel is in need of an update - damp everywhere . Food is at best mediocre! Plonked on a plate asked for a continental breakfast was given 4 huge pieces of cheddar and a slice of ham in the middle - glad I checked the cheddar had been cut on the same board as the toast and was covered in toast crumbs - being gluten intolerant this could of been problematic . Reception staff are lovely as is steve behind the bar . Lots of nearby places offering better for less cost -
Stayed 2 nights in Sep 2022

8/10 Good

Janice

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with smiles.
This is second trip with my spaniel and I enjoyed it more than 1st time. Gardens are beautiful and large ( great for doggies). Room spacious and clean and red hot water. Good lovely food and breakfast excellent. People were very friendly. Mention Steve on bar excellent service Jacquie on reception and indeed all the staff whose names I forget but faces I do. Thankyou hope to see you next year God Willing.
Stayed 3 nights in Sep 2022

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Service was outstanding from check in to meals to check out. Overall a lovely hotel situated about 30 mins drive from scarfel. Stayed in Room 1 was spacious and comfortable. Only issue and this is minor was key to open the door was near impossible at times to actually open. But that didn’t spoil what was a nice hotel nice food and plenty of it
Stayed 2 nights in Sep 2022

8/10 Good

Sam

Liked: Cleanliness, staff & service, room comfort
Lovely stay in this country house hotel, very friendly and helpful staff, hotel comfortable, decor etc slightly tired
Stayed 4 nights in Aug 2022

10/10 Excellent

James

Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, but could do with some extra staff as the manager was covering many roles, reception, bar staff, and others at once. She did a great job, but was struggling.
Stayed 2 nights in Jul 2022

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ex-upper crust residence!
Newly refurbished interior - smart and comfortable with -'stately home' style, including grounds,environment. Friendly and welcoming staff.Well presented breakfast. Apparently newly acquired the exterior will eventually be restored.
Stayed 1 night in Jul 2022

10/10 Excellent

Dr W

Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
A little disappointed!
Staff very welcoming and wanted to make your stay comfortable. However room dated, shower took 5 mins before any hot water arrived and service at breakfast very slow. Grounds of hotel beautiful.
Stayed 1 night in Jun 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saved by the Staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Ideal for my cocker spaniel Staff and food very good. Gardens are well maintained and great for walking in the grounds. Overall it very well suited my needs and I have booked again for my Rolo. He enjoyed his holiday very much.
Stayed 3 nights in May 2022

10/10 Excellent

Derek

Stayed 2 nights in May 2022

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some TLC, amazing potential and great staff.
No remote control for tv, very little light in room, took ages for main room lights to warm up and when they did they didn’t cast much light into the room. Only one bedside light - other lights didn’t work. No hot water on last morning, I had my own glass in the room, and this was cleared away by the Cleaners - didn’t notice until I came to have a bedtime drink in bed. The Staff were all really helpful and polite - absolutely first class. Beautiful grounds and a lovely building.
Stayed 4 nights in May 2022

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
Very tired interior. Needs attention to interior design. Not a busy hotel. Room tea/coffee needs rethinking to more modern facilities. Show pressure low. Bath tap pressure good though. No sink shelving for was bag and shaver storage. Lighting and power outlets very limited. Location not good for restaurant choices. Never tried hotel food. Check in was slow as they weren't expecting me. No lift when carrying luggage. Manager wasn't friendly when she heard my southern englush accent.
Stayed 1 night in Jan 2022

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service
The staff were amazing. Really helpful and happy to go out of their way to make it a pleasant stay. They really understand the concept of customer service and care about their customers.
Stayed 3 nights in Nov 2021

8/10 Good

C P

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, quiet and comfortable venue
A comfortable country retreat. The staff were most welcoming. The room was clean, comfortable and well-appointed. Furnishings were adequate. Excellent freshly cooked breakfast. Good value.
Stayed 1 night in Jul 2021

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
honest revue
This beautiful old manopr house is under a refurbishment drive at the moment but that did not detract from a lovely stay and, when finished it will be magnificent.
Stayed 1 night in Jun 2021

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Very friendly staff who addressed a concern we had.
Stayed 1 night in May 2021

10/10 Excellent

Ded, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time staying at this Hotel. Everyone was friends and the hotel was lovely.
Stayed 1 night in Oct 2020

4/10 Poor

Elizabeth

Business traveller
Disliked: Room comfort
Average accomodation
Arrived late and checked in quite quickly was given room 15. The decor and fittings felt quite old and was very small room with very poor lighting. In the morning was checking out quite early ad was asked to pay for my stay, even though had paid fully through Hotels.com the receptionist insisted they had not been paid until I had to find the email confirm payment, even then she didn't seem very happy about this. Because of the lateness of my arrival I had to park in the lower car park however no lights to see where to walk and also some very overgrown trees scraped my vehicle roof.
Stayed 1 night in Sep 2020

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Good value for money
Nice building but a bit dated, lovely garden, very friendly staff. Good value for money. Good location for the Western Lakes.
Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
would not be coming back - dirty hotel
First of all, should have been staying in a family room with a double bed and a twin bed, instead we were just dumped into a tiny room that looking over to a busy road with a single bed and a twin one. No fresh air in the room due to a window that can only be open about an inch. The room was so dirty, sweets on the floor from previous guests, hair all over bathroom. Terrible noise in toilet from the room downstairs (I think), every time they flushed the toilet we could hear horrendous noise. I am not fussy person and always stay in budget hotels abroad or in the UK, but I have never stayed in one so dirty. Fish & Chips smell like coming from the kitchen makes you feel so sick. Surely should have windows or built in fans to get rid of the smell. Did not enjoy the breakfast, toast were so pale, not been toasted at all. Between toast and breakfast itself was about 15 minutes, so it was not enjoyable to have a cold toast. Sausage and bacon were just over done. Could not drink tea at all, awful taste. The only positive things its grounds, lovely outdoor space and one very nice Lady-receptionist (with twins, sorry didn't ask the name). She was so helpful all our stay, can't thank her enough. As for the cleaners, better training should be provided really. Chose this hotel only because of reviews, but you will never know until you actually tried yourself. We will not be coming back, that's for sure, sorry.
Stayed 3 nights in Sep 2020