Lobby sitting area

Reviews of Hotel ILUNION Aqua 4

4 out of 5
Hotel ILUNION Aqua 4
C/Luis García Berlanga, 19-21, Valencia, Valencia

Reviews

8.8

Excellent

Rating 10 - Excellent. 481 out of 1004 reviews" "
Rating 8 - Good. 404 out of 1004 reviews" "
Rating 6 - Okay. 85 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Mar 2024
Response from Jose Manuel Álvarez, Director Hotels ILUNION Aqua on 28 Mar 2024
Dear Francisco,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

2/10 Terrible

Filios, Brookline

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Outdated hotel , low quality restaurants unfriendly stuff
Stayed 2 nights in Mar 2024
Response from Director ILUNION Aqua on 15 Mar 2024
Dear Customer,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We are deeply sorry that your stay at our hotel did not meet your expectations.We regret the inconvenience and take note of your constructive comment to work with the team on the points for improvement that you indicate.We hope to welcome you back to our facilities.Receive a cordial greeting,Jose Manuel Alvarez Galindo,Hotel Director

10/10 Excellent

Alan

Travelled with family
Staff were friendly, pleasant and efficient. Hotel location is perfect, between city centre and port. Breakfast is good value and of high standard. Room was perfect. Only small thing we disliked was the opaque glass bathroom door. Would certainly recommend and will stay there again it visiting Valencia.
Stayed 3 nights in Feb 2024
Response from Director ILUNION Aqua on 7 Mar 2024
Dear Alan,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

6/10 Okay

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The was very noisy and the room condition was not the best. The hard wood floor had a hole where the kids stumbled. The wallpaper was falling apart. The electricity outlets were not in working order.
Stayed 3 nights in Feb 2024
Response from Ilunion Aqua Manager on 3 Mar 2024
Dear Ahmend,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We are deeply sorry that your stay at our hotel did not meet your expectations.We regret the inconvenience and take note of your constructive comment to work with the team on the points for improvement that you indicate.We hope to welcome you back to our facilities.Receive a cordial greeting,Jose Manuel Alvarez Galindo,Hotel Director

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Ilunion Hotels on 2 Feb 2024
Dear CustomerFirst of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Ilir, Staten Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Director ILUNION Aqua on 17 Jan 2024
Estimado/a Cliente En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Atentamente, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Director ILUNION Aqua on 17 Jan 2024
Estimado/a Cliente En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Atentamente, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

OLGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, pleasant staff, beautiful facilities and many dining options
Stayed 2 nights in Nov 2023
Response from Jose Manuel Alvarez Galindo on 20 Nov 2023
Dear Olga,First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Sincerely,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The hotel was located in a conveniently near a museum, shopping malls and loads off restaurants. However my only issue was the WiFi. It kept disconnecting and I kept having to reconnect and staff for assistance. It got to a point that I just used my own mobile data and paid the extra costs.
Stayed 4 nights in Nov 2023
Response from Jose Manuel Alvarez Galindo, ILUNION Aqua Hotels on 12 Nov 2023
Dear Michelle,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

patricia

Travelled with family
The price, because the location value is like a diamond and the hotel price is very good
Stayed 3 nights in Oct 2023
Response from Jose Manuel Alvarez Galindo, ILUNION Aqua Hotels D on 12 Nov 2023
Dear Patricia,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Juan

Very clean. Friendly service. Centrally located for our needs.
Stayed 1 night in Oct 2023
Response from Director ILUNION Aqua on 3 Nov 2023
Dear Juan,First of all, we thank you very much for sharing your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,José Manuel Álvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on top of a shopping centre, which is very convenient for accessing cafés, restaurants and shopping options. Clean and well maintained. Staff was friendly and helpful. I'd stay there again.
Stayed 10 nights in Oct 2023
Response from Director ILUNION Aqua on 27 Oct 2023
Dear Vladimir,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Agnieszka

Stayed 4 nights in Oct 2023
Response from Director ILUNION Aqua on 23 Oct 2023
Estimado cliente, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca de su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Zelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location
Response from Jose Manuel Alvarez Galindo, Director ILUNION Aqua on 18 Oct 2023
Dear Customer,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Liang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good condition and good price
Stayed 1 night in Oct 2023
Response from Jose Manuel Alvarez Galindo, Director ILUNION Aqua on 18 Oct 2023
Dear Customer,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A lovely hotel with very helpful members of staff and very close to everything 😊
Stayed 4 nights in Oct 2023
Response from Ilunion Hotels on 13 Oct 2023
Dear Amy,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Olha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
It was amazing! The location was perfect since it is right next to Turia Park, it is a 35 minute walk to the beach and a tram ride (10 min) to the old town. We will stay at this location from now on since we visit Valencia yearly. The hotel is absolutely lovely along with the service!
Stayed 14 nights in Sep 2023
Response from Director ILUNION Aqua on 3 Nov 2023
Dear Olha,First of all, we thank you very much for sharing your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel.Receive a cordial greeting,José Manuel Álvarez Galindo,ILUNION Aqua Hotels Director

6/10 Okay

Akshay

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Director ILUNION Aqua on 1 Oct 2023
Dear Akshay,First of all, we would like to thank you for taking the trouble to share your opinion about your stay at our hotel.We take note of your suggestions so we can work with the team on the points for improvement that you tell us and we will try to continue improving day by day.Our team will continue working and making an effort so that during your next stay we meet your expectations.We hope to welcome you back to our establishment or any of our companies.Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt this is the best hotel i stayed at let alone spain rather ever. Excellent location close to most attractions we wanted to see. Hop on hop off bus around the corner. There are many restaurants in the building and shopping options. The highlight of our visit was Janes he is a proffessiol and kind . Sorry Janes I couldnt say goodbye since it was your day off. Thanks for everything. Wishing you all the best.
Stayed 2 nights in Sep 2023
Response from Jose Manuel Alvarez Galindo, ILUNION Aqua Hotels D on 30 Sept 2023
Dear Joe,First of all, we greatly appreciate that you have shared your impressions about your experience at the hotel.We are pleased to know that we have lived up to your expectations.We hope to welcome you again at our facilities, or at any ILUNION hotel. Receive a cordial greeting,Jose Manuel Alvarez Galindo,ILUNION Aqua Hotels Director

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jose Manuel Álvarez Galindo, Director Hoteles IL on 30 Sept 2023
Estimado David, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful.
Stayed 4 nights in Sep 2023
Response from Ilunion Hotels on 22 Sept 2023
Estimado cliente, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Sueli, Peoria

Stayed 1 night in Sep 2023
Response from Director ILUNION Aqua on 11 Oct 2023
Estimado Sueli, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

4/10 Poor

Igor

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel is as far from a four-star hotel as Motel 6 is from Hilton. Good: the room is large and clean. The hotel is in a large shopping mall. So, if it is not Sunday, you can buy the things you need on the spot. The WiFi is good for business. Bad: The hotel operates on a shoestring budget 1. The hotel does not provide either teapot or coffee machine. If you return late, the only thing they can offer is tap water. 2. The hotel does not provide and an iron and an ironing table. So, if you need to refresh your shirt before going to a meeting, there is no chance. 3. They do not provide almost any toiletries. Upon arrival, I received one small piece of soap, about one half in the width and length of a typical American “hotel soap square”. Surely it was gone by the next evening, but no more soap was ever supplied by the hotel. They provide some liquid soap in a dispenser mounted in the bathtub, but it is not friendly for washing your head with it. 4. The room is somewhat poorly maintained (see the photo attached). 5. Surprisingly there are only three electrical outlets, with one side of the bad without an outlet at all. So, you have to decide whether you or your partner will have you phone charging overnight. 6. The bathtub has no anti-slippery coating, which makes a problem because instead of a curtain, there is a hinged glass plate. It’s quite short leaving about a foot to stand to take a shower. (the rest six points do not fit the char limit)
Stayed 4 nights in Sep 2023
Response from ILUNION Aqua on 15 Sept 2023
Estimado cliente, Gracias por alojarse con nosotros en su reciente viaje a Valencia y por compartir sus impresiones. Sentimos profundamente que la estancia en nuestro hotel no haya cubierto sus expectativas. Lamentamos los inconvenientes y anotamos su comentario constructivo para trabajar con el equipo sobre los puntos de mejora que nos indica. Esperamos recibirle nuevamente en nuestras instalaciones. Reciba un cordial saludo, Director.

10/10 Excellent

federico

Stayed 2 nights in Sep 2023
Response from Director ILUNION Aqua on 4 Oct 2023
Estimado Federico, En primer lugar, le agradecemos enormemente que haya compartido sus impresiones acerca su experiencia en el hotel. Nos complace saber que hemos estado a la altura de sus expectativas. Esperamos recibirle nuevamente en nuestras instalaciones, o en cualquier hotel ILUNION. Reciba un cordial saludo, Jose Manuel Álvarez Galindo, Director Hoteles ILUNION Aqua

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien situado! Y comodo
Me encanto la zona del hotel! Cuartos amplios limpios y comodos! Mucha vida alrededor para caminar restaurantes bares y tiendas
Stayed 3 nights in Aug 2023
Response from Director ILUNION Aqua on 14 Sept 2023
Estimado cliente, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

8/10 Good

Liudmila

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
please pay attention to your elevator, it closes very abruptly, my child was squeezed twice
Stayed 2 nights in Sep 2023
Response from Director ILUNION Aqua on 14 Sept 2023
Dear Customer,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We regret the inconvenience with the elevator issue and we take note of your constructive comment to work with the team on the points for improvement that you indicate.We hope to welcome you back to our facilities.Receive a cordial greeting,Rafael Garcia AmezcuaDirector.

6/10 Okay

Juan Carlos, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
nice staff, clean. the property is a bit ruined down
Stayed 3 nights in Sep 2023
Response from Director ILUNION Aqua on 14 Sept 2023
Dear Juan Carlos,First of all, we would like to thank you for the trouble you have taken to convey your opinion about your stay at our hotel.We take note of your suggestions so we can work with the team on the points for improvement that you tell us and we will try to continue improving day by day.Our team will continue working and making an effort so that during your next stay we meet your expectations.We hope to welcome you back to our establishment or any of our companies.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

4/10 Poor

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A No Sleep Hotel
We got 119 and the first night there was a sound coming from the speakers in the ceiling which resulted in no sleep at all every so often it would make a loud noise then stop we mentioned to reception staff who said they would get someone to loo at it. The second night it started again but this time it carried on for 20 mins. Went back to reception where another couple from the 5th floor had the same issue . They moved us in to another room at 10pm we were leaving at 3am so again got no sleep for the entire stay. Its a great hotel and great location but to pay almost £300 for 2 nights and not get more that 4hrs sleep is a bit of a joke.
Stayed 2 nights in Sep 2023
Response from Ilunion Hotels on 8 Sept 2023
Dear Peter,Thank you for staying with us on your recent trip to Valencia and for sharing your impressions.We are deeply sorry that your stay at our hotel did not meet your expectations.We regret the inconvenience and take note of your constructive comment to work with the team on the points for improvement that you indicate.We hope to welcome you back to our facilities.Receive a cordial greeting,Rafael Garcia AmezcuaDirector.

10/10 Excellent

Larry

Stayed 3 nights in Aug 2023
Response from Ilunion Hotels on 8 Sept 2023
Dear Larry, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving to ensure that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to welcome you again in the near future at any of the hotels of our company ILUNION Hotels.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

8/10 Good

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 1 night in Sep 2023
Response from Ilunion Hotels on 3 Sept 2023
Estimada Lindsey, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Jay Dinesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and ease of public transport.
Stayed 4 nights in Aug 2023
Response from Ilunion Hotels on 31 Aug 2023
Dear Customer, First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Aissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Se puede caminar hacia el museo de ciencias. Para ir al casco viejo hay que tomar transporte público o taxi.
Stayed 2 nights in Aug 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 15 Aug 2023
Estimada Aissa,Muchas gracias por dedicar unos minutos a compartir su experiencia con nosotros. Nos alegra saber que ha estado a gusto durante sus días en Valencia y esperamos volver a verla pronto. Un saludo,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
It is a few steps away from a shopping mall; which made it very easy to bring back your shopping bags. Excellent view of the City of Arts and Sciences.
Stayed 5 nights in Jul 2023
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 15 Aug 2023
Dear Alexander, Thank you for sharing your experience with us. We are happy to know that we have met all your expectations and that you have felt at ease during your days with us. We hope that you have enjoyed your visit to Valencia and we will be happy to welcome you back again in the future. Kind regards,

10/10 Excellent

Eric A

Stayed 1 night in Jul 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 20 Aug 2023
Estimado Eric A, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

8/10 Good

Milton

Stayed 2 nights in Jul 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 20 Aug 2023
Estimado Milton, En primer lugar, quisiéramos agradecerle las molestias que se ha tomado en transmitir su opinión sobre la estancia en nuestro hotel. Tomamos nota de sus sugerencias para poder trabajar con el equipo sobre los puntos de mejora que nos comenta y trataremos de seguir mejorando día a día. Nuestro equipo seguirá trabajando y esforzándose para que en su próxima estancia cubramos sus expectativas. Esperamos volver a recibirle en nuestro establecimiento o cualquiera de nuestra compañía. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great trip
Stayed 1 night in Jul 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 17 Jul 2023
Dear Khaled,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

GLORIA

Stayed 1 night in Jul 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 23 Jul 2023
Estimada Gloria, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal luxury hotel
An amazing hotel with a feeling of grandeur and luxury with a beautiful royal courtyard and wonderful pool and spa. And wonderful restaurant. Few minutes walk to the petit France part of Strassbourg. Highly recommended, clean and comfortable room and friendly check. Will definitely return
Inner courtyard with great garden restaurant
Stayed 4 nights in Jun 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 9 Jul 2023
Dear Robert,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es perfecta. Muy limpio y todos muy amables
Stayed 2 nights in Jun 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 9 Jul 2023
Estimada Diana, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

CAROLINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, room was clean and large enough for our big suitcases. Would def stay again.
Stayed 3 nights in Jun 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 9 Jul 2023
Dear Carolina,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 9 Jul 2023
Dear Nathan,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Annet, Homestead

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 26 Jun 2023
Estimado cliente, En primer lugar, gracias por compartir su experiencia en nuestro hotel. Nos complace saber que hemos estado a la altura de sus expectativas. El equipo de Ilunion Aqua seguirá trabajando y esforzándose para que su próxima estancia alcance una satisfacción total del 100% Trasladaremos sus amables palabras a todo nuestro equipo. Deseamos volver a recibirle en un futuro próximo en cualquiera de los hoteles de nuestra compañía ILUNION Hotels. Reciba un cordial saludo, Rafael Garcia Amezcua Director ILUNION Aqua

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 6 nights in May 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 6 Jun 2023
Dear Alyssa,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, close to the mall and many restaurants.
Response from Rafael García Amezcua, Director ILUNION Aqua on 6 Jun 2023
Dear Luke,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,

6/10 Okay

wolfgang

Liked: Cleanliness, staff & service
No tuvimos aire acondicionado en una de las noches
Stayed 2 nights in May 2023
Response from Rafael García Amezcua, Director ILUNION Aqua on 6 Jun 2023
Estimado Wolfgang,Gracias por alojarse con nosotros en su reciente viaje a Valencia y por compartir sus impresiones. Sentimos profundamente que la estancia en nuestro hotel no haya cubierto sus expectativas. Lamentamos los inconvenientes y anotamos su comentario constructivo para trabajar con el equipo sobre los puntos de mejora que nos indica. Esperamos recibirle nuevamente en nuestras instalaciones. Reciba un cordial saludo,

10/10 Excellent

Dejan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and the staff was very helpful
Stayed 2 nights in May 2023
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 13 May 2023
Dear Dejan,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

8/10 Good

NIRPAL

Liked: Cleanliness, staff & service, property conditions & facilities
Every day, the cooked breakfast was cold. Try eating cold scambled eggs day after day. Wether 8am, 9am etc. Much better to avoid breakfast here, walk to several nearby eating places, just 3 mins walk.
Stayed 4 nights in May 2023
Response from Rafael Garcia Amezcua, Director ILUNION Aqua on 13 May 2023
Dear Nirpal,First of all, we would like to thank you for the trouble you have taken to convey his opinion about your stay at our hotel.We take note of your suggestions to be able to work with the team on the points of improvement that you tell us and we will try to continue improving day by day.Our team will continue working and striving so that we meet your expectations on your next stay.We hope to receive you again in our establishment or any of our company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

10/10 Excellent

Ping, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in Valencia. Breakfast was very very good, and convenient just before going off exploring Valencia.
Stayed 1 night in May 2023
Response from Ilunion Hotels on 8 May 2023
Dear, First of all, thank you for sharing your experience at our hotel. We are pleased to know that we have lived up to your expectations. Ilunion Hotels has been the first Spanish hotel chain to achieve the AENOR certification in protocols against COVID-19 and we are very happy that our guests perceive the measures implemented in the hotel positively. We will convey your kind words to our entire team. We look forward to welcoming you again in the near future at any of the hotels of our company ILUNION Hotels. Receive a cordial greeting Sincerely, Ilunion Aqua 4

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff
Stayed 2 nights in Apr 2023
Response from Rafael Garcia Amezcua Director ILUNION Aqua on 5 May 2023
Dear Kristen,First of all, thank you for sharing your experience in our hotel. We are pleased to know that we have lived up to your expectations.The Ilunion Aqua team will continue working and striving so that your next stay achieves 100% total satisfaction.We will pass on your kind words to our entire team. We hope to receive you again in the near future at any of the hotels of our ILUNION Hotels company.Receive a cordial greeting,Rafael Garcia AmezcuaDirector ILUNION Aqua

6/10 Okay

Mason

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
I was nice to be so close to shopping and restaurants but the rooms were bad. We had a king bed and a twin for three people. The bathroom was beat up and the tub didn't drain well. The door to the bathroom was frosted glass and leave very large gaps in the corners so anyone can see in. Beds were very stiff and the staff seemed really annoyed when we asked for 3 room keys after they only assigned us one.
Stayed 2 nights in Apr 2023
Response from Director ILUNION Aqua on 5 May 2023
Dear Mason,First of all, we want to thank him for devoting part of his time to assessing his experience with us and we appreciate his constructive comments so that we can continue to improve every day. If we had been aware of this during his stay with us, we would have transferred his comments to the rest of the departments to find out what could have happened and correct everything that is in our power.However, thank you for the trust you have placed in us and we hope to welcome you back to our establishment or any hotel belonging to our company.Receive a cordial greeting,Director ILUNION Aqua