Whenever I visit my family, I stay at Lucerna as it's comfortable and in an easy location for me to visit everyone around Culiacan. I've been staying there for years and I can say the staff is helpful and well informed. They are also very flexible and understanding. We were supposed to check out on the day Culiacan went into shutdown due to the capture of one of Chapo's sons. Though short staffed (understandably so), the staff did everything in their power to help ease people's anxiety and provide services above and beyond. They kept the restaurant opened to feed us, and were super easy to work with to extend our stays until safer dates. I was already a loyal stayer at Lucerna, but after that experience they have elevated my loyalty.
Also I highly recommend staying on the executive floors. It features happy hours, continental breakfast, and fully stocked mini fridges in the rooms.