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Reviews of Casa Ordoñez

2.5 out of 5
Casa Ordoñez
Mariscal Lamar 859, Cuenca, Azuay

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 99 reviews" "
Rating 8 - Good. 13 out of 99 reviews" "
Rating 6 - Okay. 2 out of 99 reviews" "
Rating 4 - Poor. 0 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Corinne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Casa Ordonez!
We spent two nights in Cuenca to visit one of our workers and while there stayed in the Casa Ordonez. We stayed there because the reviews were so good. We were impressed by the friendliness of the owner and his staff. They were quick to meet all our needs, put us in a better room the second night, arranged tours for us and we just appreciated them so much. Breakfast was very good and different every day!
Stayed 3 nights in Mar 2020

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel in the heart of old town
This is a wonderful hotel with great service in the heart of old town but off the main street, thus avoiding the street noise. The owner, Alberto, is a wonderful man who had lived in the USA and returned to this family property to turn it into a hotel. The rooms are historic just as the building but very comfortable. The location is quite walkable to many of the historic sites, museums, and restaurants. I highly recommend this hotel and would definitely stay here again.
Stayed 3 nights in Feb 2020

10/10 Excellent

Tjoe, Battle Ground

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic area with easy access to restaurants and the old city square
Stayed 1 night in Dec 2019

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Casa Ordoñez was wonderful. The staff was very nice, especially the owner. He gave lots of useful information about what to do in Cuenca. The breakfasts were delicious. I definitely recommend Casa Ordoñez.
Stayed 7 nights in Jul 2019

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in all areas
100% recommend staying here! We were greeted by the warm and friendly Alberto, who explained that this hotel was a family home at one point- very beautiful and well maintained with pride. It has so much character. During our 5 day stay, Alberto and all staff members were ultra helpful and charming. Alberto helped us arrange transportation to Vilcabamba and recommended things to do in Cuenca. I never expect people in other countries to speak English to us, but Alberto has perfect English, which is a nice bonus! Location is perfect- about a 5 minute walk to Parque Calderon and the bustling city center. There are lots of shops and restaurants nearby so you can take your pick with any type of cuisine. Our room had a private bathroom and was spacious. Breakfast each morning was prepared fresh with varying items from day to day. One morning is French toast and fruit, the next is avocado toast and eggs. We were always pleasantly surprised!! I cannot complain about one thing. If you are still debating which hotel for your Cuenca stay, you should choose this one.
Stayed 3 nights in Jun 2019

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice ..!!
Charming hotel near all best places to see. Entire staff is friendly and knowledgeable. Speak both Spanish and English.
Stayed 2 nights in Jun 2019

10/10 Excellent

J Asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner and staff made me feel like family; very helpful.
Stayed 7 nights in Mar 2019

8/10 Good

Orly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and friendly hotel. Excellent location. Nice breakfast. Big and spacious room, just the shower was a little bit crowded.
Stayed 4 nights in Jan 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home
We were greeted by the owner Alberto right away and him and Edwin at desk were amazing. They were helpful with questions about activities, locations, and taxis. We would definitely go back.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical, lots of character, perfect location
Beautiful historical home, like staying in a small museum, helpful staff, amazing location two blocks from main plaza, interesting and friendly owner, discounts to the thermal spa offered.
Stayed 2 nights in Oct 2018

8/10 Good

Elizabeth, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My brother and I very much enjoyed our stay at Casa Ordonez. It is centrally located in the historical district amidst all the sights. Our room was large, clean and spacious. The staff was attentive, courteous, and the breakfasts were very good. The only minor drawback is that that our room named, Isabel, had an interior view rather than a street view so it may feel a bit claustrophobic to some guests. Still, I highly recommend Casa Ordonez for visitors to the city of Cuenca!!
Stayed 4 nights in Jul 2018

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, extremely friendly.
Lovely historic home converted into a comfortable hotel. Extremely friendly and helpful staff who provided very useful information about the area and arranged drivers for touring.
Stayed 5 nights in Jun 2018

10/10 Excellent

Brian, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of those few memorable hotel stays
This place has a unique charm that made us feel at home and also taken back in time. The care that the Ordonez family has taken to maintain a past-era Ecuadorian house built with an old Spanish design is tremendous. The house has been restored in a classic vintage. The 1890s house still has some original era doors and other features. For those features that are gone, the Ordonez family has done a remarkable job of getting replicas from the same era. The furniture, too, brings one back in time. Few hotels have a unique and extraordinary character that inspires a guest who walks in. This hotel is one of the few I’ve experienced. In addition, Alberto and the rest of the staff were extremely welcoming, making us feel at ease. They helped us in advising on tours, transportation, festivals, etc. They have great advice that helped us arrange affordable visits in Cuenca and the area. One of the other great aspects of this hotel is the location, right in the historical center of Cuenca, and only two blocks from the main square with the historical cathedrals. The location is ideal. Finally, the value of the hotel is outstanding. In other countries, this hotel would be very expensive. Yet this hotel, which has a “hostal” sign in front, is priced like a hostel yet has the ambiance and feeling of a high-end luxury boutique hotel. We extended our stay in Casa Ordonez and Cuenca because we so enjoyed the stay in both the lovely city and the lovely hotel.
Stayed 4 nights in Jun 2018

10/10 Excellent

Jessie, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place
Staff and owner are incredibly helpful and nice. The hotel and room are clean and have a ton of character. The location is perfect for walking around Cuenca. Loved it and would highly recommend.
Stayed 2 nights in May 2018

10/10 Excellent

Janice, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was just perfect! The character and history of the building was amazing. The staff were great and very helpful. I would highly recommend this hotel to anyone visiting Cuenca. This is a true gem. Janice
Stayed 2 nights in May 2018

10/10 Excellent

nelson, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
It’s historic and though it could use an upgrade or two, it would take away from the history and so I would recommend it leave everything the way it is. It’s a nice experience and would recommend it without reservation
Stayed 4 nights in Mar 2018

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable value! Felt like family!
The hotel was beautiful, the staff outstanding, the area was amazing and the overall value was unbelievable. Need I say more? If so, then read my review on trip advisor!

10/10 Excellent

Alfredo;Sherri, Grand Canyon,Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Clean rooms,hot water, helpful staff, great location
Stayed 2 nights in Feb 2018

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Llegamos a casa!
Great place to stay. Colonial feel I a mansion-like estate. Great breakfast and wonderfully caring staff! Family owned and operated! It felt like coming home!
Stayed 4 nights in Feb 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favourite hotel in Ecuador
A beautiful old hotel that has been updated with modern conveniences. Very close to the main square, the new Cathedral, etc. The interior courtyard is a lovely place to have breakfast, and their is a couple comfortable lounge upstairs. The staff are very helpful, and the breakfasts delicious. We have already recommended this hotel to friends who will stay here.
Stayed 2 nights in Feb 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Join the family in Cuenca
Alberto and his team were superlative hosts and made us feel like part of his extended family.
Stayed 4 nights in Jan 2018

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Bradley, Raleigh, NC USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay - highly recommend!
This beautiful hotel is family owned and operated. Perfectly located, tastefully renovated and furnished with antiques. The staff is excellent and they always helped me to feel welcome. The beds are comfortable, there is plenty of hot water, the wi-fi is fast and reliable,and the whole place is impeccably clean. The breakfasts are not to be missed! I highly recommend this hotel.
Stayed 4 nights in Jun 2017

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm, beauty and comfort
This hotel provided us with the best stay during our 5 weeks of travel in Equador. Originally a family home now transformed in to a beautiful hotel that holds all the charm of Cuenca. If you book somewhere else you will miss the best! Perfectly located, the owner went out of his way to accommodate us and helped with additional bookings at our next location.

10/10 Excellent

Gayle, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This boutique hotel is marvelous! The owner and staff are so wonderful, they made us feel like family. The hotel is charming (very old world) and the location can’t be beat. We would not have been made to feel more welcome. I would recommend Casa Ordonez in a heartbeat!

10/10 Excellent

Bob, Colleyville, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short walk to the city center/town square.
Convenient short walk to the city center/town square. Safe area. Plenty of shops and restaurants nearby. Friendly attentive staff. Various breakfast choices available, all were excellent and included with the room rate. Very quiet at night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful Colonial home from home
This is not your typical cookie cutter hotel....... its a chance to experience life in a tastefully restored Colonial home. Each room is unique as are the mostly antique furnishings. What makes this place really special though is the friendliness of the staff and the owners, who truly go out of their way to make you feel welcome.

10/10 Excellent

Pat, south carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel with easy walk to historic sites.
Run by a wonderful family whose priority each day is to help guests in any way. It's not only a peaceful place to rest, but a real heartwarming experience.

10/10 Excellent

pat, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in Cuenca.

10/10 Excellent

Robert, Peterborough, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a deal !
I travel to World Heritage Sites and I like to stay in the downtown areas where I can walk to historical buildings and sites. Casa Ordonez is a beautifully restored 1890's home with about 10 rooms to rent. Alberto, an owner along with his wife Diana and sister Maria, is a super, friendly host who forced me to use my Spanish even though he speaks perfect English, because he knew that improving my Spanish was a goal of mine. When I left, after 5 days, I considered him to be not just a host but also a friend. He takes great pride in his restored home which his grandfather purchased. This is not a place for someone just seeking luxury. It is a place for those looking for something really interesting. It does of course have modern facilities such as high speed Wi Fi in your room, a flat screen TV, and a small but modern bathroom with lots of hot water in the shower. It is a bit cool because the ceilings in the place are about 16 to 20 feet high and consequently I think it would be almost impossible to heat. But just plan for that. Wear a warm sweater and you'll be fine. If you want old and very interesting you have to compromise. They also serve really nice breakfasts as part of the package, and the price per night, including taxes, is less than half of what I'd have to pay in Canada. What a deal !.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully restored gem in El Centro Historico
This historic hotel got an award for best renovation and you can see why. They've done a beautiful job with each room. They've put a lot of thought into small things to contribute to guests' comfort. Despite the fact that the street out front was being torn up when we were there, the extra window insulation made it quiet enough for an afternoon nap. The staff are very thoughtful & they give you a nice breakfast. Thumbs up!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so very helpful. The location worked well for our walking vacation in Cuenca. Nice having breakfast and bottled water provided. Facilities were old, but clean and charming.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best part of my day was coming home to this pl
Loved it. One of my best hotel experiences ever. The family who runs it is so kind and accommodating, you feel like part of the family. Big breakfasts abd comfy beds. Quiet and centrally located. Thank you!

10/10 Excellent

Dave , Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near the historic city centre
We enjoyed our 3 day visit to Cuenca. The central location was just what we expected. We were able to walk to all the sights we wanted. The unique Casa and the great staff made our stay very pleasant.

10/10 Excellent

Michelle, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy in Cuenca
Had a great experience at this beautiful hotel. Marie and the rest of the staff are super friendly and make you feel at home. Fresh flowers in the room is a nice touch. I had a quiet room on the upper floor with a small window opening to the lobby area but it still felt private. A nice breakfast is served daily. If you like personalized and friendly service, then I would recommend this hotel.

10/10 Excellent

Phebe, The Universe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a B & B in a small hotel!
Casa Ordonez feels like a B and B, with good-sized rooms, roses in guest rooms, hand-painted ceilings, and traditional Ecuadorean furniture. The hotel has been in the owner's family for over 100 years, and you can feel the pride they take in maintaining this tradition. Breakfast was huge, service was great, everyone was friendly and helpful. The hostal is located in the old city, just a short walk from the cathedral, the central park, the Panama hat museum and workshop - really a great location! Loved our stay here!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb small hotel.
Old family home of owner/manager who was very helpful and friendly. Lovely old furniture and all the wood, floors etc, were very well polished. Despite being old it had all mod cons.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
The atmosphere and the people made our trip one of the best we've ever taken. We've been all over the world, but, this place was special. I will go back there again. The owner and the employees gave special attention to us during the whole time we were at Casa Ordonez.

10/10 Excellent

Michael, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem of a hotel
Family owned hotel. Family and staff are so friendly and helpful. They make you apart of their family. The hotel is colonial in decor and always clean. Our visit to Cuenca was so special because of our stay at Casa Ordanez

10/10 Excellent

Daniel, Panama City, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Professionally ran Hotel I've ever stayed at.
From the very first second my wife and I stepped into the over 100 year old Casa Ordonez I knew it would be a great experience. The Owners are family and treat you as though you are one of them without the awkwardness. They are fluent in English which makes communication very easy and also can recommend an English speaking driver/guide (Angel) to take you all over Cuenca and its outskirts as well. I will not list all of the extras and things they have done for us because I do not think it's possible for them to duplicate such care to everyone. The Location is great and they made reservations for us at a restaurant close by considered by many locals to have the best CUY in Cuenca. Also, in our 19 days in Ecuador this place had the best wifi out of all the hotels(some very high end) for those who will need it. Thank you Casa Ordonez for ending our trip all around Ecuador on a high note!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Very nice B&B with great staff and location"
Casa Ordonez is a beautiful bed and breakfast with a lot of history. The rooms are great, the beds were extremely comfortable, and the staff was very accommodating. They went above and beyond for us during our stay. Furthermore, the breakfast was tasty and bountiful. Alberto the owner/chef is a wonderful host. I would recommend this to anyone and I cannot wait to come back again.

10/10 Excellent

Richard, The Villages, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Alberto (owner)and the entire staff were outstanding and made us feel welcome upon arrival and like family by the time we departed. This was our first trip to Cuenca and will be staying at the Casa Ordonez when we return. The location is convenient to everything and Alberto is a master chef who delights in making his guests a great breakfast. This hotel has a beautiful and calming interior courtyard, upper library & entertainment area, and is very secure.

10/10 Excellent

Martha, Wildomar, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in town.
Wonderful!!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very nice . Large screen tv in sitting room with 100's of dvd's We like the fresh flowers in the room , plenty of hot water. Always a good breakfast , Alberto and staff are always helpful . This was our second stay at casa Ordonez and we are looking forward to our next visit

10/10 Excellent

bruce, Woodstock, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay in Cuenca
I booked my stay at Casa Ordoñez because of the many positive reviews I had read online. My experience matched what was said in the reviews. Alberto and everyone working at the hotel treated me and all of the guests with respect and offered excellent service. The place is beautiful and comfortable and the breakfast offerings were healthy and sumptuous. I felt as if I were with family in the sense that everyone there was kind, knowledgeable and very helpful in creating a wonderful trip to Ecuador. I highly recommend Casa Ordoñez for your stay in Cuenca.

6/10 Okay

traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not for us
The room had no window to the outside. It was extremely hot in the room, with no airflow. The bathroom smelled and there was no way to vent it. Bed was uncomfortable. Great staff, based on other good reviews, perhaps we just got the worst room. Unable to sleep because of the hot, stuffy room.
Response from Diana Ordonez on 9 Apr 2015
We apologize that your stay with us was not up to the standards of Casa Ordonez. We are addressing your issues so our guests have the best accommodations and feel at home. We appreciate all our guests reviews and comments, 29 in Expedia and 284 in Tripadvisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two nights and enjoyed every minute. The location is ideal and the staff are so friendly and helpful.