Exterior

Reviews of Homewood Suites by Hilton Ocala at Heath Brook

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 916 reviews" "
Rating 8 - Good. 205 out of 916 reviews" "
Rating 6 - Okay. 47 out of 916 reviews" "
Rating 4 - Poor. 21 out of 916 reviews" "
Rating 2 - Terrible. 19 out of 916 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jose, wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

2/10 Terrible

sue

Travelled with partner
Uncomfortable furniture in room, outdated decor. No coffee cups at breakfast, no coffee in coffeemaker. Employee had to be asked to refill
Stayed 1 night in Feb 2024

10/10 Excellent

June, Avon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with comfy and spacious rooms and a hearty breakfast!
Stayed 1 night in Feb 2024

10/10 Excellent

Jodi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Hamaun

Stayed 1 night in Dec 2023
Response from RS on 3 Jan 2024
Thank you for sharing a rate on you experience at our hotel. This is greatly appeciated.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from RS on 3 Jan 2024
It's awesome to hear from you!We are happy to see you had a great stay.We look forward to seeing you again

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Staff friendly and helpful. Room was nice and quiet, The staff at breakfast gave us fresh hot muffins right out of the oven. Coffee was flavorful. Lots of shops and restaurants nearby!😁
Stayed 1 night in Nov 2023
Response from r on 3 Jan 2024
Great to see that you had a fantastic time at our hotel. We whole heartedly appreciate the feedback and we look forward to seeing you again

6/10 Okay

Susan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The room was great but the breakfast was not. Food was cold and options not very good. Didn’t have orange juice and with coffee not a choice of creamers or Splenda. Staff was more interested in talking to each other than the customers.
Stayed 2 nights in Nov 2023
Response from RS on 24 Nov 2023
Dear SusanThank you for your feedback! We truly appreciate you sharing your experience and we are looking into what you describe. We do have several options of sweeteners such as Equal, Sweet & Low and Splenda. As well as different options of Juices throughout the week. Our aim is to provide the best experience to anyone who visits us.We look forward to having another opportunity to make amends and deliver an unforgettable experience to you.

10/10 Excellent

Samuel, Callahan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great with all the amenities to actually live there. It was clean and well kept. Full size fridge too. I would defiantly stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from RS on 3 Jan 2024
Thank you for the great rating. We appreciate your feedback and we can't wait to welcome you again soon.

10/10 Excellent

Leisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Grisel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower did not have warm/hot water at night but in the morning it did. We reported it and they offered to move us to another room but we had just unpacked and two of us took cold showers and were in our pajamas and decided since it was only a one night stand we chose not to move to another room. My boyfriend took a shower in the morning and the shower did have warm/hot water.
Stayed 1 night in Nov 2023
Response from RS on 3 Jan 2024
Thank you for sharing your experience on your stay at our hotel. We apologize for the inconvenience your first night but happy to see the problem was resolved. Thank you for staying with us and we look forward to doing business with you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Oct 2023

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
All was good except hot tub was not working. This was the main reason I stayed at this hotel. Long day and was looking forward to relaxing. Had to settle for TV. No options for Netflix with TV either
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel on 200
Second time this year we stayed at this hotel. My husband raved about it the first time. Love the space and full kitchen. Issue with shower head and the problem was resolved quickly. This is our go to hotel in Ocala. The staff there fantastic. Also utilized laundry and pool. Best hotel on 200.
Stayed 4 nights in Aug 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
the people we are very nice
Stayed 1 night in Jul 2023

8/10 Good

tresa

Travelled with family
Liked: Staff & service, room comfort
Grounds condition
The beds are very comfortable. Our room was clean. However, the shower and shower doors were full of mold and mildew. I suggested to the registration staff if housekeeping would simply use a bleach water solution at least once a month on every shower most of this issue could be eliminated. All the staff was helpful and friendly. Someone from corporate needs to visit this location and look at the grounds. Grass in most areas has not been cut, the shrubbery is in terrible shape with some dead and filled with weeds. It is not a pleasant view when entering or walking around the grounds. Some of the staff was actually outside trying to weed some areas!!!!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Stayed 4 nights in May 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. More TV channel options would have been nice. But room was clean and met my needs. Very pleased with my stay here.
Stayed 3 nights in May 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Enjoyed it. Noticed the lock/handle on the room's door needs some fix-up. Also, the closet door was off of its rails. Other than that, I enjoyed my stay.
Stayed 2 nights in May 2023

10/10 Excellent

JAE KWON, washington twp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast and very kind staffs
Stayed 2 nights in May 2023

10/10 Excellent

Edwige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location ,friendly and knowledgeable staff
Stayed 1 night in May 2023

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived early, was worried we wouldn't be allowed to check in, but the receptionist assured us our room was ready. She even provided us with a list of restaurants she recommended for the area. All the staff were very friendly. Would definitely stay here again on our return trip.
Stayed 1 night in Apr 2023

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Don't believe the Reviews- It's a 7 at best.
I have no idea why this hotel has a ranking over 7. Pool & hot tub were disgusting- hadn't been cleaned or maintained in a while. Rooms were VERY outdated. Sheets had a blood stain on them. Shower was barely a trickle. Breakfast was high carb and little else & looked gross. As a Hilton member, I don't think this Hotel meets Hilton standards AT ALL. Would not recommend or stay here again.
Stayed 1 night in Jan 2023

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very nice. She explained everything thoroughly. Breakfast was good. Room condition was excellent.

8/10 Good

Adam

Travelled with family
Liked: Room comfort
Overall a Good Place to Stay but Needs Updating
I don't like the new trend that started after the COVID pandemic where hotels no longer service your rooms during your stay. One of the best features of staying at a hotel is coming back to a cleaned and straightened-up room at the end of the day with fresh towels and empty trash bins. This may not be distinct to this hotel, but it is disappointing. As far as this hotel is concerned, the Pros are: 1. It is very well located with plenty of restaurants and shopping in the area. That is a huge plus. It even has Tesla Superchargers about a block away. 2. The staff is friendly and helpful. 3. The water pressure is good. I can't overstate the impotance of this in my personal preferences for a good hotel. Cons: 1. The furniture, fixtures, and equipment are worn and outdated and the hotel needs a refresh. The sofa in my room was old, worn, and stained and I sank into one of the cushions to the point where it was uncomfortable to sit and I could feel the springs underneath. 2. The shower had a curtain instead of a door. We all know the issue when curtains suck-in during a shower. 3. The carpet in the room and hallways also seemed a bit worn but not as bad as the furniture in the room. Don't get me wrong, the hotel wasn't "nasty," it just needs to be refreshed. Overall, it was a pleasant stay and once they refresh this hotel it will be a completely positive review from my perspective.
Stayed 3 nights in Jan 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

JOHN, Clayton

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Madelaine Mimsy

10/10 Excellent

Mark

Stayed 1 night in Sep 2022

8/10 Good

PERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Very clean rooms. Great location.
Stayed 5 nights in Aug 2022

8/10 Good

Francisco, Caguas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Aug 2022

10/10 Excellent

FAUSTO, HIALEAH

Stayed 1 night in Aug 2022

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property, easy check in. Bed comfortable. Included breakfast a nice feature, but coffee just tasted like brown water, and chafing dishes not keeping food nearly warm enough. (I am retired food service with 20 years). Someone will get sick. Also disappointed that spa in pool area broken. But overall stay was pleasant.
Stayed 2 nights in Aug 2022

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la atencion al llegar, desayuno muy aceptable, buena limpieza.
Stayed 2 nights in Aug 2022
Response from RS on 10 Aug 2022
Thank you for the great feedback. We're happy to see you had a great time with us. We look forward to seeing you again soon

4/10 Poor

Cherri

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this stay was great. The room was perfect for us. Clean and spacious.
Stayed 1 night in Jun 2022

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again.
Stayed 1 night in Jun 2022

10/10 Excellent

Essie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent…just not longer enough for us..the hotel is very well maintained..the daily breakfast.was excellent..more than I expected ..great staff
Stayed 2 nights in May 2022

10/10 Excellent

Debra

Stayed 1 night in May 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel off of I75 we’ve stayed at anywhere. Room was great with full kitchen; staff very friendly; nice size pool and deck.
Stayed 1 night in May 2022