Outdoor wedding area

Reviews of The Ritz-Carlton, Grand Cayman

5 out of 5
The Ritz-Carlton, Grand Cayman
West Bay Road, PO Box 32348 KY1-1209, Seven Mile Beach, Grand Cayman

Reviews

9.6

Exceptional

Rating 10 - Excellent. 694 out of 844 reviews" "
Rating 8 - Good. 91 out of 844 reviews" "
Rating 6 - Okay. 43 out of 844 reviews" "
Rating 4 - Poor. 11 out of 844 reviews" "
Rating 2 - Terrible. 5 out of 844 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and well maintained property with a very friendly staff.
Stayed 4 nights in Jan 2024
Response from Laura Jarvinen, General Manager on 13 Feb 2024
Thank you for your wonderful feedback! Your kind words are truly appreciated, especially about our Ladies and Gentlemen who are dedicated to providing exceptional service. We look forward to welcoming you back for another unforgettable experience.

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at a Ritz Carlton and the staff and service was exceptional! We booked an ocean view room and it was definitely worth it and good to be close to the beach (some rooms are on other side of resort and a bit of a trek). The beach is great (go out early and reserve good chairs). Restaurants were adequate. Interior of hotel and rooms were redone sometime fairly recent and decor was great.
Stayed 6 nights in Dec 2023
Response from Laura Jarvinen, General Manager on 24 Jan 2024
Thank you so much for taking the time to write such a lovely review. We hope to see you again soon so we can make your vacation even more memorable!

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Laura Jarvinen, General Manager on 13 Feb 2024
Thank you so much for your review. We look forward to welcoming you back soon!

10/10 Excellent

Richard, Chesapeake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service, clean and the food was excellent
Stayed 4 nights in Oct 2023
Response from Laura Jarvinen, General Manager on 24 Jan 2024
Thank you for taking time to write this amazing review and we look forward to welcoming you back soon!

6/10 Okay

Fariya

Stayed 3 nights in Dec 2023
Response from Laura Jarvinen, General Manager on 13 Feb 2024
Thank you so much for your review. We look forward to welcoming you back soon!

10/10 Excellent

Vera

Stayed 7 nights in Dec 2023
Response from Laura Jarvinen, General Manager on 13 Feb 2024
Thank you so much for your review. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Ritz Carlton twice and it is nothing but an extraordinary experience. I have already booked my trip back to the Caymans in 2024 and plan on staying once again at the Ritz.
Stayed 7 nights in Sep 2023
Response from Laura Jarvinen, General Manager on 30 Nov 2023
Thank you so much for taking the time to write this beautiful review. We are already excited to welcome you back next year!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so welcoming and the staff went above and beyond to make us feel comfortable. We are already planning on coming back next year!
Stayed 4 nights in Nov 2023
Response from Laura Jarvinen, General Manager on 30 Nov 2023
Thank you so much for sharing your feedback with us. We are glad to hear that you are considering coming back again, and we would be honored to have you as our guest once more.

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2023
Response from Laura Jarvinen, General Manager on 13 Feb 2024
Thank you so much for your review. We look forward to welcoming you back soon!

10/10 Excellent

Erin

Stayed 4 nights in Nov 2023

10/10 Excellent

Kseniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Kerri

Travelled with partner, Travelled with group
This is our second visit to this Ritz and I would not go back. Service was really not up to par! Especially outside near pool and ocean. Very understaffed. The staff did not clean up as the day went on so there was a pile of trash on our table and surrounding tables. The service at the pool bar was excellent as well as Seven for brunch. Our room had a giant stain on the carpet. Room 329. I just remembered it being an exceptional guest experience on our prior visit, and this was not.
Stayed 5 nights in Nov 2023
Response from Laura Jarvinen, General Manager on 15 Nov 2023
Thank you for your feedback. Your opinions assist us with continuing to perfect our guests’ experience and we have shared your feedback with the relevant leadership teams to ensure that we review our processes to strive to improve our services.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with very attentive staff in all departments.
Stayed 7 nights in Nov 2023
Response from Laura Jarvinen, General Manager on 14 Nov 2023
We are thrilled to hear that you had an excellent stay at our resort! Thank you for taking time to write this amazing review and we look forward to welcoming you back soon!

8/10 Good

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Edward

Stayed 4 nights in Oct 2023

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 3 nights in Oct 2023
Response from Laura Jarvinen, General Manager on 16 Oct 2023
Thank you so much for sharing your feedback with us. We are pleased to hear that our Ladies and Gentlemen provided an excellent service. We would be honored to have you as our guest once more.

10/10 Excellent

Maggie Wu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Staff were super nice, and the resort had beautiful lounge/restaurant interiors and exteriors. Saint June and room service had amazing food. The service was exceptional, definitely worth the luxury price tag. Will definitely come back or look into staying at other ritz carlton resorts.
Stayed 7 nights in Oct 2023
Response from Laura Jarvinen, General Manager on 16 Oct 2023
Thank you so much for your kind words. We are delighted to learn that you enjoyed our Saint June and In-room dining menus. We look forward to welcoming you back soon.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last week on our short trip to Grand Cayman. Lovely property, staff is amazing, they really do go above and beyond to make your stay pleasurable. Highly recommended, would definitely return.
Stayed 3 nights in Sep 2023
Response from Laura Jarvinen, General Manager on 16 Oct 2023
Thank you so much for choosing our resort and we are delighted to learn that you enjoyed your stay with us. We greatly appreciate your feedback about our Ladies and Gentlemen and we look forward to welcoming you back soon!

8/10 Good

Orlen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excessively expensive including the exchange rate where it was 1.2 usd to 1 kyd everywhere around the island except at the Ritz where it was 1.25:1. We ate at different restaurants and hotels around the island only here was this exchange rate. I will rethink next time staying at the Ritz Carlton.
Stayed 7 nights in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations I’ve ever taken!
Stayed 7 nights in Sep 2023
Response from Laura Jarvinen, General Manager on 12 Sept 2023
Thank you so much for sharing your feedback with us. We would be honored to have you as our guest once more.

10/10 Excellent

theodore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is outstanding. The level of service and friendliness that f the ENTIRE staff is unmatched.
Stayed 3 nights in Aug 2023
Response from Laura Jarvinen, General Manager on 4 Sept 2023
Thank you so much for your kind words. We are thrilled to hear that you were pleased with the excellent service provided by our Ladies and Gentlemen. We hope to see you again soon!

10/10 Excellent

Marie Doriane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation, amazing staffs and restaurants. They went above and beyond.
Stayed 5 nights in Jul 2023
Response from Laura Jarvinen, General Manager on 23 Aug 2023
We greatly appreciate your time, and we are delighted to learn that the exemplary service provided by our Ladies and Gentlemen exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Leonard Charles, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed all over the Caribbean and the staff here is the best we have encountered. The food inside the hotel is fantastic by any standards. The hotel is run at a level that is rarely found these days. Last summer we spent a week at the Ritz Reserve property in Dorado and this stay may have been better.
Stayed 4 nights in Aug 2023
Response from Laura Jarvinen, General Manage on 22 Aug 2023
Thank you for choosing The Ritz-Carlton, Grand Cayman! Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with staff that is so pleasant and there to assist all your needs. the beach water is spectacular. loved our stay
Stayed 5 nights in Aug 2023
Response from Laura Jarvinen, General Manager on 14 Aug 2023
Thank you so much for choosing our resort and we are delighted to learn that you enjoyed your stay with us. We greatly appreciate your feedback about our Ladies and Gentlemen and we look forward to welcoming you back soon!

2/10 Terrible

Ruuder

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not a ritz, from food to services
Stayed 6 nights in Aug 2023

10/10 Excellent

james

Stayed 4 nights in Jul 2023

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Konstantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dina was an awesome hostess Shout out to her and her professionalism
Stayed 2 nights in Jul 2023
Response from Laura Jarvinen, General Manager on 31 Jul 2023
Thank you so much for choosing The Ritz-Carlton, Grand Cayman for your stay. We greatly appreciate your feedback about our Ladies and Gentlemen, and we look forward to welcoming you back soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
clean. well maintained.
Stayed 8 nights in Jul 2023
Response from Laura Jarvinen, General Manager on 31 Jul 2023
Thank you so much for sharing your wonderful feedback. We look forward to welcoming you back soon!

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible property! Friendliest staff and the attention to detail is unmatched.
Stayed 5 nights in Jul 2023
Response from Laura Jarvinen, General Manager on 31 Jul 2023
Thank you so much for your kind words. We are glad to discover that the excellent service offered by our Ladies and Gentlemen meets your expectations and we can't wait to see you again for another wonderful vacation.

10/10 Excellent

Jesse, Trumbull

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful Hotel, amazing staff and service! Kid friendly, fun.
Stayed 4 nights in Jun 2023
Response from Laura Jarvinen, General Manager on 3 Aug 2023
Thank you so much for choosing The Ritz-Carlton, Grand Cayman. We greatly appreciate your feedback about our Ladies and Gentlemen and we look forward to welcoming you back soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing each and every day! At the beach, at restaurants, housekeeping, door greeters, front desk, in room dining, everyone you pasted by...makes a huge difference when staff is kind, helpful and smiling!
Stayed 7 nights in Jul 2023
Response from Laura Jarvinen, General Manager on 31 Jul 2023
Thank you for sharing your feedback with us. We greatly appreciate your kind words about our Ladies and Gentlemen. We look forward to welcoming you back soon.

10/10 Excellent

Danny

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Evan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Highly recommend it.
Stayed 7 nights in Jun 2023
Response from Laura Jarvinen, General Manager on 31 Jul 2023
Thank you so much for your recommendation. We are thrilled to hear that you had a delightful experience with us. We would be honored to have you as our guest once more.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023

10/10 Excellent

Thomas R

Stayed 5 nights in Jun 2023

10/10 Excellent

Terri-Ann

Stayed 4 nights in Jun 2023

10/10 Excellent

Teresa

Stayed 4 nights in May 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Christine G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the lack of signage showing where everything was on the property. The concierge gave us a QR code, but I want a paper map. There was a private event outside our room at the pool on the night before we were checking out early. We were not thrilled with the loud music until 10 pm. The staff was exceptional, and an overall wonderful experience otherwise.
Stayed 6 nights in May 2023
Response from Laura Jarvinen, General Manager on 1 Aug 2023
Thank you for sharing feedback. Your opinions assist us with continuing to perfect our service experience. We would be very interested in understanding your comments in greater detail. If you would be so kind to reach out to our executive office, we would be most appreciative. Thank you!

8/10 Good

ANNA, PHILLIPSBURG

Stayed 3 nights in May 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being on 7 mile beach the water is so beautiful ! Staff and room were all great .
Stayed 7 nights in May 2023

10/10 Excellent

Monte J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

6/10 Okay

Erez

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Beautiful property but really terrible service. Couldn’t contact them for reservations. Major housekeeping mistakes. Towel and pool /beach service was painful.
Stayed 7 nights in Apr 2023
Response from Laura Jarvinen, General Manager on 1 Aug 2023
Thank you for sharing your feedback. We are sorry to hear that your experience was not up to your expectations. Your opinions assist us with continuing to perfect our service experience. We would be very interested in understanding your comments in greater detail. If you would be so kind to reach out to our executive office, we would be most appreciative. Thank you!

10/10 Excellent

Jennifer Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Subhra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 7 nights in Apr 2023
Response from Laura Jarvinen, General Manager on 1 Aug 2023
Thank you for sharing your feedback with us. We hope to have the privilege of welcoming you back again soon.