2 restaurants, breakfast, lunch, dinner served; Caribbean cuisine

Reviews of Emerald Beach Resort

3.5 out of 5
Emerald Beach Resort
8070 Lindbergh Bay, St. Thomas, St. Thomas

Reviews

7.0

Good

Rating 10 - Excellent. 277 out of 1013 reviews" "
Rating 8 - Good. 284 out of 1013 reviews" "
Rating 6 - Okay. 216 out of 1013 reviews" "
Rating 4 - Poor. 133 out of 1013 reviews" "
Rating 2 - Terrible. 103 out of 1013 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Talasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 2 nights in Mar 2024

10/10 Excellent

GEORGINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love the location nearby the airport. The water is nice. I travel All over the world and the problem Is if your flight arrives at 6 am Yo MUST wait till 4 pm To check in .The grill Restaurant ?we waited 2 hours for food and when the server arrived we left . They are watching the phone the servers and they blame Other coworkers. Try to get your own drinks and food specially if you have children. Bring a book or charge your phone because they will never notice you are searing at the dinner table waiting to eat and spend money .
Stayed 1 night in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having she beach/ocean right outside our balcony, to be able to sit and enjoy the view, or just walk right out to it!
Stayed 4 nights in Mar 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms right in front of the beautiful beach, however the food was not good.
Stayed 3 nights in Mar 2024

6/10 Okay

SUSAN, LAND O LAKES

Travelled with group
Emerald Beach Resort is heavily used by day trippers from cruise ships, for people who see this as a destination resort, and by people like me who stopped there for one night. Given its proximity to the airport and to the busy places of Charlotte Amalie, this facility is extremely busy during the day. For us staying overnight, the place was just fine in the evening when the crowds calmed. Our room was quite large and clean. Beds were so so ok. Frig in room, but no microwave but desk staff told us we could take our food to the restaurant for heating. Ended up having quiet dinner on our porch with amazing view. Friendly accommodating staff in all places. Vacationers seemed happy.
Stayed 1 night in Mar 2024

2/10 Terrible

Jayne

Disliked: Staff & service
We arrived at the hotel to find they did not have a room for us or the room for our friends. The reason was that other guests had not checked out of their room. Sounded like they overbooked and did not have enough rooms. The desk staff did not appear to concerned but agreed to call another hotel for us. Not a good experience on first day of vacation.
Stayed 1 night in Mar 2024

10/10 Excellent

Jalesa

Stayed 4 nights in Mar 2024

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff, who actually remember my name throughout my stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Kristie

Travelled with family
Disliked: Staff & service
Could not rate the resort, only made it to the front desk. Expedia said it was available, so we booked it. We drove to the resort to find that there was no vacancy. Not the property's fault. Front desk tried to accommodate us at a sister hotel. Poor lady was the only one servicing multiple families at once, could not answer all of the phone calls.
Stayed 1 night in Feb 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tomeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical because of some of the reviews but the property was great! Food and drinks were delicious, a little slow but everything was really good. The beach was beautiful!
Stayed 3 nights in Mar 2024

4/10 Poor

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and beach but hotel is outdated. Our toilet leaked and the fridge was broke. Service is slooooow but polite.
Stayed 1 night in Mar 2024

4/10 Poor

Diamond

Disliked: Cleanliness
While I did enjoy my stay in St. Thomas, my biggest issue is with the cleanliness of the resort. The sink and toilet had stains, the shower head had hard water residue, and overall the bathroom did not look like it was cleaned at all. There was also a bug in my room and I asked for the front desk to accommodate me by giving me a new room and they were unable to. The property looked nice from the outside but they need to do better with the cleanliness of the rooms as that’s where people lay their head.
Stayed 4 nights in Mar 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, comfortable and met our expectations. Excellent view which was definitely on our list. Restaurant food was excellent, staff very friendly. Close to the airport. The only negative I noticed that didn't make for an outstanding rating was the areas around the hotel were not kept tidy. Junk was stacked in wooded area apparently discard from renovations. And I wish the rooms had microwaves. Would definitely stay here again and hopefuly real soon. Beaches in St. Thomas and St. John are absolutely beautiful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Darold

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 5 nights in Mar 2024

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
Our ac didn’t work. They had no maintenance in the evening. The person at counter said they would refund our stay through Expedia. But we haven’t received it
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, room was nice, clean, quiet at the end of bldg 4. Spectacular view of the water from balcony. Conveniently located near the airport and did not hear airplanes. Food was decent. Beach area was good, and pool area was nice. My only complaint would be the occasional breeze of weed, although it is not permitted.
Stayed 1 night in Mar 2024

8/10 Good

Patrick David, Pierceton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, very nice beach. Taxi service at the resort.
Stayed 5 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected. Beach was great. Bar was very good. Resteraunt was good. Stayed in room 2201...plenty of hot water, great view, clean room. Will be staying here again. Stayed for 4 nights.
Stayed 4 nights in Feb 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness
Some of the staff , were amazing and others seemed to not want to be there at all. Elia was the best!! And Peter who was brand new was amazing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Nancy Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved staying here. Its NOT perfect and many of the reviews I read before hand were accurate, however, the good at this resort FAR outweighted the bad. If you are not too uptight, and dont mind being a little patient with the small stuff, EVERYTHING else is wonderful. We will be back!
Stayed 6 nights in Feb 2024

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love its beach front location & right near the airport! My room was comfortable & safe. For the most part the staff was friendly.
Stayed 3 nights in Mar 2024

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Abandoned hotel next door was an eyesore.
Stayed 5 nights in Feb 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and staff very friendly. I like the convenience to the airport as we only stayed 1 night. I wish we could have stayed longer to enjoy the beach!
Stayed 1 night in Feb 2024

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Business traveller
Liked: Property conditions & facilities
Great stay, work and/or play!
Stayed 1 night in Feb 2024

2/10 Terrible

Kristie

Unable to enjoy the property because Expedia said it was available and it was not. Not the property's fault. Hope we get a refund. We did not get a confirmation number after booking and the property did not receive our reservation.
Stayed 1 night in Feb 2024

6/10 Okay

JARED

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night. Fine place to stay if you need to be near the airport.
Stayed 1 night in Feb 2024

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options could’ve been better.
Stayed 5 nights in Feb 2024

10/10 Excellent

Rolando

Stayed 1 night in Feb 2024

10/10 Excellent

Gaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is perfect, very nice beach, all rooms face the ocean. Little outdated but clean. Easy transportation to go anywhere in the island. Restaurant is ok for the beach.
Stayed 3 nights in Feb 2024

8/10 Good

Eileen

Travelled with partner
The building itself was a little dirty and worn. The beach was beautiful.
Stayed 7 nights in Feb 2024

8/10 Good

fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport but nothing around, clean big rooms, freindly staff, nice pool, very good beach front. On sunday only one choice to eat and they only had one server, one hour wait for breakfast.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jalani

Travelled with partner
Liked: Cleanliness, staff & service
The rooms and whatnot were extremely outdated but the staff was really nice and accommodating
Stayed 4 nights in Feb 2024

8/10 Good

Wagner De Souza

Travelled with partner
Great room views, gorgeous beach. The bar and dining areas are not pleasant. Staff wasn’t friendly at all. Poor breakfast service. Overall average to good experience.
Stayed 2 nights in Feb 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
The food is mediocre, specially dinner and the main entres are way over priced
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We’ve stayed here many times and have always enjoyed ourselves. The staff is friendly. However, we never had hot water in our room and the walls are thin. A baby crying nearby kept us up most of the night.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Nellia

Disliked: Cleanliness
Loation and beach are awesome.
Stayed 7 nights in Jan 2024

8/10 Good

Eddysson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Frankie

Travelled with group
Liked: Staff & service, amenities
Beautiful beach area and good drinks.
Stayed 1 night in Jan 2024

10/10 Excellent

Julia, West Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the closeness of the beach and our room. The food and drinks at the restaurants was good. I'm glad we took a chance on Emerald. There were some sketchy reviews, so we were skeptical, but I'm glad we decided to find out for ourselves. The only things that could have made the stay perfect would be if we had hot water for showers and they should provide rugs for the bathroom. We tracked so much sand in from the beach. Other than that everything was great. We're definitely planning on returning with our extended family. They need to experience what we did. Lovely stay. I can't wait to return.
Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Within walking distance of the airport, has a decent restaurant and lovely beach. Close to the airport which was great for our needs. No running water/showers on our arrival. Could use some repairs
Stayed 1 night in Jan 2024

4/10 Poor

Pauline

Disliked: Staff & service, property conditions & facilities
Hospitality towards black people is very poor.
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard Lloyd, Ridgeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach one can see just below balcony. Does not have a hoard of tourist like many places, great beach bar nice menu fairly priced you can walk to from airport, safe, and not surrounded on all sides by other resorts. layout of buildings and grounds is excellent, beds comfortable. Parking lot for rental car easy and even one nice tennis court which needs to be used more often. A few planes fly in and out but they are in and out quickly.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Douglas

Liked: Amenities
Stayed 1 night in Jan 2024