Ratings based on 593 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Croydon

Nice hotel needs a deep clean

Posted 17-Sep-2017
Came with a group for a break away. Free spa access was great but as you had to cross a busy road it was not as relaxing as you had to plan going over like a separate day trip. Breakfast lovely. Tried to charge me for hot water and lemon, reallyyy. Lights a bit lacking in the road. One of my lights was not working and there was only two tiny dim ones in the room and they asked if I needed the light fixed that night. What a question I was only staying one night. Despite these set backs the hotel was nice, room a bit too dark but comfortable, bed nice, had to ask for toiletry as two of us where staying and they put amenities for 1/2 a person in the room. Had to tell the waiter that herbal tea is not Earl Grey. I think they need to review customer service it's lacking.
4 out of 5
Recommended
for Everyone
by A verified traveller from Berkshire

Good quality venue for activities in Croydon area

Posted 04-Sep-2017
Pleasant environment. Nice bar area with comfortable seating. Very helpful staff. Room clean and comfortable. Well stocked with bathroom toiletries. Buffet breakfast particularly good with all hot food freshly prepared. Efficient check-out.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

good night

Posted 02-Sep-2017
i've stayed at this hotel a few times and i really love the service and comfort of the room. i will keep coming here. thank you :)
5 out of 5
Recommended
for Everyone
by A verified traveller from glasgow

Staff very friendly and willing to help

Posted 01-Aug-2017
Enjoyed our stay here, the staff were helpful and friendly and the rooms weee very clean, showers excellent, food good. All in all a nice place to stay!
2 out of 5
by A verified traveller from Aiken S Carolina

Not sure how it rates 4 star

Posted 31-Jul-2017
Pros: The location
Cons: Decent sized rooms, smallest I have ever been in.
Location: The location was ideal as we were over for my mother in laws funeral and it was only 2 miles from the house.. Restaurants close
The hotel looks nice outside, but parking is difficult. The trek to the room through a maze of corridors is tedious the room was small with very little storage space for clothes and insufficient hangers. The room key failed to work each succeeding day meaning a long walk back to reception On our last night when we went to our room there was loud music blaring from a party below. I called reception to find out when the party would end and was told midnight and would I like earplugs. I declined and left at once and assured them I would never ever be back.
3 out of 5
by A verified traveller from H

Friendly staff, good lobby. Terrible Room.

Posted 09-Jul-2017
When we walked in was a nice looking lobby, friendly staff but what dissatisfied me was the bathroom we had. The towel rail was taped back together, the toilet seat broke the minute it was sat on. The small mirror was missing. Tiles were peeling off. And the bed was rock hard, but the bed itself was fine that's just personal preference. Aside from that is was good.
2 out of 5
by A verified traveller

Not worth the money

Posted 26-Jun-2017
Facilities in the room broken and dirty.Staff and manager very unpleasant. This hotel is not worth the money. Go somewhere else.
2 out of 5
by Lauren

Beware!

Posted 19-Jun-2017 on Hotels
I checked Trip Advisor, as always, and the reviews seemed fine.Some customers had complained of the air con being noisy! Oh! How I wished we had been in the position to make that complaint.On what was the hottest night of the year so far, we found the room that we had was devoid of air con! Instead, we had a desk top fan which circulated the hot air in the room.The staff did try to help and we was told that they did not have any other rooms.They released the window locks so the windows opened wider but on a hot windless night, did not have any effect.Needless to say, we spent a very unpleasant, sleepless night.Beware when booking as apparently 'City Rooms' do not have aircon!
5 out of 5
by michael

Amazing

Posted 08-Jun-2017 on Hotels
Very please Def stay again
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Convenient for visiting family

Posted 01-Jun-2017
Pros: Very friendly helpful staff
I have stayed in this hotel a few times now. My last stay was not the best. Pillow cases were on inside out and room was by something that sounded like a loud fan so did not manage to get any sleep.