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Reviews of easyHotel Newcastle

2.5 out of 5
easyHotel Newcastle
Proctor House, 23-29 Side, Newcastle-upon-Tyne, England

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kirstie

Very easy to find. In a great, vibrant area right on the quayside and beside the bridges. Very safe hotel (key card entry only into rooms access, lift and between hotel wings). No tea-coffee making facilities inside the room but free use of a tea/coffee/hot chocolate machine in main reception. Hairdryer in the room didn’t work but I didn’t need it. Also, TV didn’t have signal (again i didn’t need it). Cheapest room for my night’s stay (solo female) was a triple (£36) and i actually had a great view of one of the bridges too. Bathroom was spotless and the shower was supreme! Nice and hot and great power. One star less for no restaurant but there is tonnes nearby (i used the wetherspoons less than 5 mins away as was on a budget)
Stayed 1 night in Mar 2024
Response from easyHotel Newcastle Team on 25 Mar 2024
Dear Kirstie, Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. Also, please accept our apologies for the issues you had in your room. We will forward your comments to our Maintenance Supervisor and he will fix it immediately. Please, do not hesitate to visit us in our 24 hours reception and one of our staff members will happily assist you with any issue. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards

4/10 Poor

Sebastian

Travelled with family
Disliked: Property conditions & facilities
A
Stayed 10 nights in Feb 2024
Response from easyHotel Newcastle Team on 4 Mar 2024
Dear Sebastian,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services. We are very sorry to hear that you didn't enjoy your stay with us. We would like to know what we can improve and give you a better experience next time you stay with us, so do not hesitate to contact us and one of our staff members will be happy to assist you. We wish to see again with us in the future. Best regards.

6/10 Okay

Jennifer

Travelled with family
Disliked: Staff & service
Close by the water. Nice clean room. Make sure you don’t arrive before check in time - had to sit in reception for 10 minutes to wait for 3pm.
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 24 Jan 2024
Dear Jennifer,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review, it helps us to improve our services. We are very happy to see that you enjoyed your stay with us apart of the check-in time. During your booking process you can see our check in and check out time; we need to give to our Housekeeping team a gap to clean all the rooms under the easyHotel standards. Despite that, we hope you had a great stay with us and we wish to see you again in the near future. Kind regards,

2/10 Terrible

Victoria

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from easyHotel Newcastle Team on 23 Jan 2024
Dear Victoria,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services.We are very sorry to hear that you didn't enjoy your stay with us, and we are very sorry to see that you had some issues but didn't come to reception. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. It would be very helpful if you could let us know what we need to improve and we will study your suggestions. We wish to see you again with us.Best regards,

6/10 Okay

Jon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The curtains didn’t fit the window and therefore let light in. The shower knob was loose and kept moving and the temperature changed. Room 122
Stayed 1 night in Jan 2024
Response from easyHotel Newcastle Team on 15 Jan 2024
Dear Jon,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced some problems in your room during your stay.We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. We hope to see you again soon in any one of our locations across Europe.Kind regards,

8/10 Good

Andrew

Disliked: Room comfort
Fine for a city overnight break
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 29 Dec 2023
Dear Andrew,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable, I will definitely be back when I’m back in Newcastle, excellent value for money
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 27 Dec 2023
Dear Ricky,Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kindest regards,

10/10 Excellent

Shuai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and good service. Highly recommended!
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 27 Dec 2023
Dear Shuai,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear Dominic,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We are pleased to see that you enjoyed your stay with us and we wish to see you again very soon! Kindest regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was a really good and economical experience! My only comment was it would have been nice/useful for some glasses in the room.
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear Andrew,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.We wish to see you again with us very soon! Kind regards,

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear GavinThank you very much for choosing us during your stay in Newcastle. We are pleased to see that you enjoyed your stay with us, we work very hard to ensure an excellent service to all our guests, and after your score, we can see we cover your expectations. We wish to see you again in the near future! Kind regards,

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Cheap hotel with exceptional staff and decent sized rooms. This is my go to hotel when staying in Newcastle
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear Dylan,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and very pleased to see that you enjoyed your stay with us. We hope to see you again very soon! Kindest regards,

2/10 Terrible

scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel location good, staff very polite, bathroom was new so was the only positive thing about room, the room was cold , windows looked like they had never been cleaned, bare cables showing on a joint box on wall, ac heating unit would not warm room.
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear Scott,Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review, it helps us to improve our services. We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologies for any inconvenience this may have caused to your stay. We will forward your feedback to our Maintenance Supervisor and to investigate and fix it immediately. We wish to see you again with us. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not a good journey
Not a comfortable journey here. The facilities in the room are poor. No desk or a chair. I have to mention the air conditioner system especially. It performed really terrible, dirty and hard to set up. I was very cold during the whole night. Also wind came in through the window even though I closed all the windows.
Stayed 1 night in Dec 2023
Response from easyHotel Newcastle Team on 18 Dec 2023
Dear Guest,Please accept our sincerest apologies for the issues you had during your stay with us. We will forward your feedback to our Maintenance Supervisor to investigate and fix all the problems. Also, our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue, and move you into a different room if needed. We hope to see you again with us. Best regards,

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here two/three times a year. The price and simplicity of the Hotel means I can afford and look forward to some much needed time away. Particularly enjoyed this stay. Staff were lovely, room was great. Thank you!
Stayed 2 nights in Nov 2023
Response from easyHotel Newcastle Team on 5 Dec 2023
Dear Melanie,Thank you very much for leaving us a review after your recent stay. We are pleased to hear that you enjoyed your stay with us, we work very hard to give excellent service to all our guests. We wish to see you again very soon! Kindest regards,

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023
Response from Kind regards, Team easyHotel Newcastle upon Tyne on 5 Dec 2023
Dear Hayley, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again very soon!

6/10 Okay

OLUWAKEMI

Business traveller
Liked: Cleanliness
Disliked: Amenities
Amenities were pretty basic even for a budget room. No facilities to make coffee, the temperature control of the room was not user friendly. Not a single chair in the room.
Stayed 2 nights in Nov 2023
Response from easyHotel Newcastle Team on 5 Dec 2023
Dear Oluwakemi, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. We hope to see you again very soon! Kind regards.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle Team on 5 Dec 2023
Dear Laura, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us We hope to see you again very soon! Kind regards.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very good position to explore the quays ,Tyne bridge, and lots of bars, restaurants etc. staff were very friendly,check in was easy. Room was big. Big TV, clean and comfortable bed, good shower. Excellent stay?
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle on 28 Nov 2023
Dear Stephen, Thank you very much for taking your time to leave us a review after your recent stay. We are pleased to hear that you found our staff very helpful, we work very hard every day to ensure an excellent service. We hope to see you again with us very soon!

4/10 Poor

Patrick

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location and price. Rude Manager.
Initially I was going to give a 1* review but Paul did try to rectify it by giving us a free late check out. We had various issues though. The main was Paul the assistant manager was very rude and patronising. When I asked what the other guest section meant he responded 'what do you think it means' along with other times being generally huffy. When we got to the room after a wait, the key card didn't work. The room overall was a good price and central, however Paul being rude turned what would of been a good stay into a sour experience overall.
Stayed 1 night in Nov 2023
Response from Alvaro Cillan - Hotel Manager on 21 Nov 2023
Dear Patrick,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. Please accept my sincerest apologies about our Assistant Manager, we will investigate the situation and act in consequence. We wish to see you again with us. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle Team on 20 Nov 2023
Dear guest,Thank you very much for taking your time to leave us a review after your stay. We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the near future! Kindest regards,

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Hotel was perfect for what we needed for a night out. Although. The rooms are small and there is no storage. There is a few hangers but they are not the best.
Stayed 1 night in Nov 2023
Response from Kind regards, Team easyHotel Newcastle upon Tyne on 19 Nov 2023
Hello Cheryl, Thank you for taking the time to leave us a review, I'm pleased to read that you enjoyed your stay. I hope we can welcome you back again in the near future. Kind Regards easyHotel Newcastle

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget stay
Last minute booking to stay. Friendly receptionist and was upgraded. Nice view and bigger room. The hotel does just what it says - an easy space to use and great price
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle Team on 16 Nov 2023
Dear Lain,Thank you very much for taking your time to leave us a review after your recent stay. We are delighted to hear that you enjoyed your stay with us, we work very hard everyday to ensure an excellent service, and after your review, I can see that we covered your expectations. We hope to see you again with us very soon! Kindest regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for everything i wanted. Beautiful hotel and staff. Loved it.
Stayed 10 nights in Nov 2023
Response from easyHotel Newcastle on 15 Nov 2023
Good Morning John, Thank you very much for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us and we hope to see you again very soon.

6/10 Okay

Kevin

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle on 14 Nov 2023
Hi Kevin, Thankyou for leaving us a score, please feel free to contact me directly if there was any part of your stay you'd like to highlight. we hope to see you again in the future.Kind RegardseasyHotel

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an overnight stay
Stayed 1 night in Nov 2023
Response from easyHotel Newcastle on 13 Nov 2023
Hi Katie, Thankyou very much for your score/review. We are pleased to read you enjoyed your stay with us and we look forward to your future bookings. Many Thanks easyHotel Newcastle

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from easyHotel Newcastle Team on 12 Nov 2023
Dear Chris,Thank you very much for taking your time to leave us a score after your recent stay. We are delighted to see that you enjoyed your stay with us and we hope to see you again in the near future! Kind regards,

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not provided with rooms as per booking. Room was downgraded without my consent. Told by hotel duty manager nothing they could do and i must contact Expedia. No apology or compensation despite clear info on email confirmation.
Stayed 1 night in Nov 2023
Response from Kind Regards, easyHotel Newcastle on 5 Nov 2023
Hi Chad, I'm disappointed to see you only left us a 1/5 score, I was under the impression after chatting to you last night on various occasions that you and your party were enjoying your stay. As we spoke last night I can confirm that your booking was for 2x quad rooms x2 people in each room, these rooms were what was booked and provided. however, when you arrived you had an additional 2 guests with you. 1 room layout was able to provide the additional occupancy at no extra cost, however, because we had not been notified of the additional guest for the room in question we were unable to allocate the bedroom style more appropriate to your party, as you will recall I tried every way possible to accommodate the guys for a more comfortable stay, but due to us being fully booked, we didn't have any choices to reallocate. and Unfortunately, There was nothing I could do. I apologized to you throughout the check-in procedure and further throughout the evening when I enquired how your party was managing, you shook my hand and said thanks for the help, so again I'm a bit disappointed, you said you received no apology. So after looking further into this for you and 5 calls to Expedia, no compensation can be offered this time around. we hope to see you again, please call us beforehand and we can double-check and amend any booking errors to avoid further disappointmentKindest Regards.

6/10 Okay

Mark

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very basic
There was no cups or kettle to make a drink sadly. Also only one coat hanger in the room so I had to dump stuff on the floor. On returning on my 2nd day my key wouldn't work, I went to reception where I stood and was ignored by the receptionist who was playing on her phone and made no acknowledgement of me
Stayed 2 nights in Oct 2023
Response from easyHotel Newcastle Team on 31 Oct 2023
Dear Mark, Thanks for taking the time to leave us a review.We provided tea/coffee-making facilities in the reception lobby and our apologies if there weren't any cups, notifying the staff at the desk would have been good to get you some.In regards to there being only one coat hanger, clear pictures of what the room looks like are provided on booking platforms.Furthermore, in regard to the receptionist's behaviour, we would like to sincerely apologise for that. We always train our staff on how to properly and consistently provide customers with exceptional service because customer satisfaction is our number 1 priority. We are and we will always work hard to make sure that no guest has any bad experience with our staff.Hopefully, this won't make you change your mind about us and we hope that we can welcome you back into our hotel again in the future.Kindest RegardseasyHotel Newcastle Team

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Kind Regards, easyHotel Newcastle on 26 Oct 2023
Thank you for taking time out of your day to leave us this review, it is very much appreciated! We are so happy to hear you enjoyed your recent stay with us.We hope to welcome you back in the future!

6/10 Okay

J

Stayed 1 night in Oct 2023
Response from easyHotel Newcastle Team on 17 Oct 2023
Dear James,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We would like to know what we can improve to get a 10/10, so please do not hesitate to contact us and we will be more than happy to improve our services. We hope to see you again with us. Kindest regards,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok for 1 night the stairs at property were very dirty not cleaned
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle on 17 Oct 2023
Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle on 14 Oct 2023
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

8/10 Good

BETHELIA

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Peaceful, neat and organized
Stayed 2 nights in Oct 2023
Response from Kind regards, Team easyHotel Newcastle upon Tyne on 13 Oct 2023
Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review after your recent stay, we work very hard every day to ensure excellent service to all our guests, and were really pleased to see our efforts have been recognized. we look forward to your next stay with us.

8/10 Good

philip

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice
Stayed 2 nights in Oct 2023
Response from easyHotel Newcastle on 14 Oct 2023
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

6/10 Okay

Sheeja

Stayed 2 nights in Oct 2023
Response from easyHotel Newcastle on 14 Oct 2023
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
I know this place is a budget hotel, however there are certain standards that should be expected. 35 mins to check in. Given a room that hadn’t been cleaned. A twin room with both beds a mess, dirty towels thrown on the floor, rubbish left in the room. Was then given another room on 4th floor. Fire alarm went off twice at 05:00 to be told that there is a faulty fire alarm. Keycards for room & accessing the hotel didn’t work & had to be continually reset. Overall, a budget hotel that is in a bit of a mess!!
Stayed 2 nights in Oct 2023
Response from team easyHotel on 14 Oct 2023
Good Evening Andrew, Thanks for your review we appreciate all feedback and will pass it to all departments, Here at the Hotel we check in from 15:00 onwards and as the company has staff as lone workers, depending on the size of the queue 35 min may be needed. we apologise for the dirty rooms, we use an outsourced hk team and we were not made aware of the situation until you notified us, we don't believe this to be of our usual standard, the fire alarm went off due to water from heavy rains, beyond our control however the team worked as best they could in the circumstances as so to try and at best avoid as much disturbance during your stay,

10/10 Excellent

alan

Liked: Cleanliness, staff & service
Great value for money and great location to station..
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle on 10 Oct 2023
Dear Alan, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

8/10 Good

MARTIN

Travelled with group
Liked: Staff & service
No coffee making facilities in room
Stayed 2 nights in Oct 2023
Response from easyHotel Newcastle on 9 Oct 2023
Dear Martin, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

8/10 Good

laure

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from easyHotel Newcastle on 9 Oct 2023
Dear Laure, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

6/10 Okay

Nicholas

Business traveller
Disliked: Staff & service, property conditions & facilities
Clean but Smokey
Very basic place but room was clean. However there was a lingering smell of cigarette smoke throughout the public areas, lifts, stairs etc. and drinks machine served very average coffee.
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle on 5 Oct 2023
Good Evening, Thank you for taking the time to leave a review. I'm pleased to see you had a good experience with our hotel amenities Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from easyHotel Newcastle on 4 Oct 2023
Good Evening, Thank you for taking the time to leave a review. I'm pleased to see you had a good experience with our hotel amenities Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

8/10 Good

Carl

Stayed 1 night in Sep 2023
Response from Kind Regards, easyHotel Newcastle on 14 Sept 2023
Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kind Regards, easyHotel Newcastle on 14 Sept 2023
Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

8/10 Good

Ian

Stayed 1 night in Sep 2023
Response from easyHotel Newcastle on 12 Sept 2023
Hello Ian, Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

10/10 Excellent

Ale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to add something to my positive stars ratings: I was very pleased by the warm welcoming and the friendliness at Reception, and I would like to make a special mention to Hia, thank you very much for making my staying special!! Also, thanks to the Manager who, after a miscommunication about check-out, has been very gracious apologizing and showing that she genuinely cares about Hotel Customers. Great location, comfy bed and nice shower box too.
Stayed 2 nights in Aug 2023
Response from easyHotel Newcastle on 30 Aug 2023
Hi Ale,Thank you for taking the time to review your stay with us. We're so pleased to read such positive feedback! We will pass your kind comments on to Hia so she knows to keep up her great work.We hope to welcome you back to easyHotel again soon!Kind regards,

6/10 Okay

Eilidh

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from easyHotel Newcastle on 28 Aug 2023
Hi Eilidh,Thank you for taking the time to review your stay with us; your feedback is highly important for us to constantly improve our products and services.We hope to welcome you back to easyHotel again soon!Kind regards,

4/10 Poor

Ross

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from easyHotel Newcastle on 18 Aug 2023
Hello, Ross,Thank you for taking the time to leave a review.Your feedback is very important to us to constantly improve our services and guests’ experiences.We hope to see you in one of our easyHotels in the future.Kind Regards, DanieasyHotel Newcastle

6/10 Okay

Kendra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
BARE bones room. Absolutely no place to set your suitcases except the floor. There was space available for 2 luggage stands &/or a table or desk. No glasses or cups. No closet. 2 hooks on the wall for clothes. Had the type of hanger where the ring stays attached to the rod, or in this case, hook. 4 rings, but only ONE hanger. Half a roll of toilet paper for a 2 night stay. They did provide more toilet paper when we asked at the desk. Staff was pleasant and accomodating. Air conditioning unit was appreciated. Not recommended.
Stayed 2 nights in Jul 2023
Response from easyHotel Newcastle on 31 Jul 2023
Hello, Kendra, Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from easyHotel Newcastle on 31 Jul 2023
Hi Sean, Thank you for taking the time to leave us a review, we're glad to hear you enjoyed your stay with us and we hope to see you again soon.